function start($configId)
 {
     if (!$configId || !($ost = new osTicket($configId)) || $ost->getConfigId() != $configId) {
         return null;
     }
     //Set default time zone... user/staff settting will overwrite it (on login).
     $_SESSION['TZ_OFFSET'] = $ost->getConfig()->getTZoffset();
     $_SESSION['TZ_DST'] = $ost->getConfig()->observeDaylightSaving();
     return $ost;
 }