/**
* Return staff user, owner of this ticket.
*
* Result is cached until the end of script.
*
* @param bool $reload True to reload data from server. False to use the cached value (if present).
* @return kyStaff
*/
public function getOwnerStaff($reload = false)
{
if ($this->owner_staff !== null && !$reload) {
return $this->owner_staff;
}
if ($this->owner_staff_id === null) {
return null;
}
$this->owner_staff = kyStaff::get($this->owner_staff_id);
return $this->owner_staff;
}
/**
* Returns the creator of this comment.
*
* Result is cached until the end of script.
*
* @param bool $reload True to reload data from server. False to use the cached value (if present).
* @return kyUser|kyStaff
* @filterBy
*/
public function getCreator($reload = false)
{
switch ($this->creator_type) {
case self::CREATOR_TYPE_STAFF:
if ($this->creator_staff !== null && !$reload) {
return $this->creator_staff;
}
if ($this->creator_id === null) {
return null;
}
$this->creator_staff = kyStaff::get($this->creator_id);
return $this->creator_staff;
case self::CREATOR_TYPE_USER:
if ($this->creator_user !== null && !$reload) {
return $this->creator_user;
}
if ($this->creator_id === null) {
return null;
}
$this->creator_user = kyUser::get($this->creator_id);
return $this->creator_user;
}
return null;
}
/**
* Returns staff user that creates the time track.
* Result is cached until the end of script.
*
* @param bool $reload True to reload data from server. False to use the cached value (if present).
* @return kyStaff
*/
public function getCreatorStaff($reload = false)
{
if ($this->creator_staff !== null && !$reload) {
return $this->creator_staff;
}
if ($this->creator_staff_id === null || $this->creator_staff_id <= 0) {
return null;
}
$this->creator_staff = kyStaff::get($this->creator_staff_id);
return $this->creator_staff;
}
/**
* Gets the staff user, the creator of this knowledgebase article.
*
* @param bool $reload True to reload data from server. False to use the cached value (if present).
* @return kyStaff
*/
public function getStaff($reload = false)
{
if ($this->creator !== null && !$reload) {
return $this->creator;
}
if ($this->creator_id === null) {
return null;
}
$this->creator = kyStaff::get($this->creator_id);
return $this->creator;
}
foreach ($tickets as $ticket) {
if ($ticket->getOwnerStaff() != null) {
$email_tickets[$ticket->getOwnerStaff()->getEmail()][] = $ticket->getDisplayId() . " [" . $ticket->getDepartment()->getTitle() . "] - " . $ticket->getSubject();
}
}
}
foreach ($email_tickets as $email => $messages) {
$body = "You are receiving this message becasue the following tickets are still assigned to the General Department category. Please review them and set them to the proper department<br/><br/>";
$return = send_mail($email, "General Department Tickets", $body . implode("<br/>", $messages));
if (!$return["success"]) {
echo $return["message"];
}
}
});
$klein->respond('GET', '/staff/[i:id]', function ($request, $response) {
echo kyStaff::get($request->id);
});
$klein->respond('GET', '/staff/[:username]', function ($request, $response) {
echo get_staff_member_by_user($request->username);
});
$klein->respond('POST', '/ticket/', function ($request, $response) {
$raw_text = $request->param("text");
$params = explode(" ", $raw_text);
$response->header("content-type", "application/json");
if (count($params) == 2) {
$ticket = get_ticket($params[0]);
$staff = get_staff_member_by_user($params[1]);
assign_ticket($ticket, $staff);
$response->json($data = array("response_type" => "in_channel", "attachments" => array(array("title" => $ticket->getDisplayId() . " - " . $ticket->getSubject(), "fallback" => "Assigned ticket", "title_link" => "http://prosoftxp.com/support/staff/index.php?/Tickets/Ticket/View/" . $ticket->getDisplayId(), "text" => "This ticket has been assigned to " . $params[1]))));
$response->send();
} else {