} $tpl->assign("associate_result", $res); } else { for ($i = 0; $i < count($HTTP_POST_VARS['item']); $i++) { $email = Support::getEmailDetails(Email_Account::getAccountByEmail($HTTP_POST_VARS['item'][$i]), $HTTP_POST_VARS['item'][$i]); // add the message body as a note $HTTP_POST_VARS['blocked_msg'] = $email['seb_full_email']; $HTTP_POST_VARS['title'] = $email['sup_subject']; $HTTP_POST_VARS['note'] = $email['seb_body']; // XXX: probably broken to use the current logged in user as the 'owner' of // XXX: this new note, but that's how it was already $res = Note::insert(Auth::getUserID(), $HTTP_POST_VARS['issue']); // remove the associated email if ($res) { list($HTTP_POST_VARS["from"]) = Support::getSender(array($HTTP_POST_VARS['item'][$i])); Workflow::handleBlockedEmail(Issue::getProjectID($HTTP_POST_VARS['issue']), $HTTP_POST_VARS['issue'], $HTTP_POST_VARS, 'associated'); Support::removeEmail($HTTP_POST_VARS['item'][$i]); } } $tpl->assign("associate_result", $res); } @$tpl->assign('total_emails', count($HTTP_POST_VARS['item'])); } else { @$tpl->assign('emails', $HTTP_GET_VARS['item']); @$tpl->assign('total_emails', count($HTTP_GET_VARS['item'])); $prj_id = Issue::getProjectID($HTTP_GET_VARS['issue']); if (Customer::hasCustomerIntegration($prj_id)) { // check if the selected emails all have sender email addresses that are associated with the issue' customer $senders = Support::getSender($HTTP_GET_VARS['item']); $sender_emails = array(); for ($i = 0; $i < count($senders); $i++) {
} $tpl->assign('associate_result', $res); } else { foreach ($_POST['item'] as $item) { $email = Support::getEmailDetails(Email_Account::getAccountByEmail($item), $item); // add the message body as a note $_POST['full_message'] = $email['seb_full_email']; $_POST['title'] = $email['sup_subject']; $_POST['note'] = $email['seb_body']; // XXX: probably broken to use the current logged in user as the 'owner' of // XXX: this new note, but that's how it was already $res = Note::insertFromPost(Auth::getUserID(), $_POST['issue_id'], false, true, false, true, true); // remove the associated email if ($res) { list($_POST['from']) = Support::getSender(array($item)); Workflow::handleBlockedEmail(Issue::getProjectID($_POST['issue_id']), $_POST['issue_id'], $_POST, 'associated'); Support::removeEmail($item); } } $tpl->assign('associate_result', $res); } @$tpl->assign('total_emails', count($_POST['item'])); } else { @$tpl->assign('emails', $_GET['item']); @$tpl->assign('total_emails', count($_GET['item'])); $prj_id = Issue::getProjectID($_GET['issue_id']); if (CRM::hasCustomerIntegration($prj_id)) { // check if the selected emails all have sender email addresses that are associated with the issue' customer $crm = CRM::getInstance($prj_id); $senders = Support::getSender($_GET['item']); $sender_emails = array();
/** * Check if this email needs to be blocked and if so, block it. * * */ public static function blockEmailIfNeeded($email) { if (empty($email['issue_id'])) { return false; } $issue_id = $email['issue_id']; $prj_id = Issue::getProjectID($issue_id); $sender_email = strtolower(Mail_Helper::getEmailAddress($email['from'])); list($text_headers, $body) = Mime_Helper::splitHeaderBody($email['full_email']); if (Mail_Helper::isVacationAutoResponder($email['headers']) || Notification::isBounceMessage($sender_email) || !self::isAllowedToEmail($issue_id, $sender_email)) { // add the message body as a note $_POST = array('full_message' => $email['full_email'], 'title' => @$email['headers']['subject'], 'note' => Mail_Helper::getCannedBlockedMsgExplanation($issue_id) . $email['body'], 'message_id' => Mail_Helper::getMessageID($text_headers, $body)); // avoid having this type of message re-open the issue if (Mail_Helper::isVacationAutoResponder($email['headers'])) { $closing = true; $notify = false; } else { $closing = false; $notify = true; } $res = Note::insertFromPost(Auth::getUserID(), $issue_id, $email['headers']['from'], false, $closing, $notify, true); // associate the email attachments as internal-only files on this issue if ($res != -1) { self::extractAttachments($issue_id, $email['full_email'], true, $res); } $_POST['issue_id'] = $issue_id; $_POST['from'] = $sender_email; // avoid having this type of message re-open the issue if (Mail_Helper::isVacationAutoResponder($email['headers'])) { $email_type = 'vacation-autoresponder'; } else { $email_type = 'routed'; } Workflow::handleBlockedEmail($prj_id, $issue_id, $_POST, $email_type); // try to get usr_id of sender, if not, use system account $usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($email['from']), true); if (!$usr_id) { $usr_id = APP_SYSTEM_USER_ID; } History::add($issue_id, $usr_id, 'email_blocked', "Email from '{from}' blocked", array('from' => $email['from'])); return true; } return false; }
/** * Check if this email needs to be blocked and if so, block it. * * */ function blockEmailIfNeeded($email) { global $HTTP_POST_VARS; if (empty($email['issue_id'])) { return false; } $issue_id = $email['issue_id']; $prj_id = Issue::getProjectID($issue_id); $sender_email = strtolower(Mail_API::getEmailAddress($email['headers']['from'])); if (Mail_API::isVacationAutoResponder($email['headers']) || Notification::isBounceMessage($sender_email) || !Support::isAllowedToEmail($issue_id, $sender_email)) { // add the message body as a note $HTTP_POST_VARS = array('blocked_msg' => $email['full_email'], 'title' => @$email['headers']['subject'], 'note' => Mail_API::getCannedBlockedMsgExplanation($issue_id) . $email['body']); // avoid having this type of message re-open the issue if (Mail_API::isVacationAutoResponder($email['headers'])) { $closing = true; } else { $closing = false; } $res = Note::insert(Auth::getUserID(), $issue_id, $email['headers']['from'], false, $closing); // associate the email attachments as internal-only files on this issue if ($res != -1) { Support::extractAttachments($issue_id, $email['full_email'], true, $res); } $HTTP_POST_VARS['issue_id'] = $issue_id; $HTTP_POST_VARS['from'] = $sender_email; // avoid having this type of message re-open the issue if (Mail_API::isVacationAutoResponder($email['headers'])) { $email_type = 'vacation-autoresponder'; } else { $email_type = 'routed'; } Workflow::handleBlockedEmail($prj_id, $issue_id, $HTTP_POST_VARS, $email_type); // try to get usr_id of sender, if not, use system account $usr_id = User::getUserIDByEmail(Mail_API::getEmailAddress($email['from'])); if (!$usr_id) { $usr_id = APP_SYSTEM_USER_ID; } // log blocked email History::add($issue_id, $usr_id, History::getTypeID('email_blocked'), "Email from '" . $email['from'] . "' blocked."); return true; } return false; }