function downloadEmails($cronJob = false, $exists = false, $reload = false)
{
global $GROUPS, $CONFIG, $INTERNAL;
if (is_array($GROUPS)) {
foreach ($GROUPS as $group) {
$gmbout = Mailbox::GetById($group->TicketEmailOut);
if (is_array($group->TicketEmailIn)) {
foreach ($group->TicketEmailIn as $mid) {
if (!empty($CONFIG["db"]["gl_email"][$mid]) && $CONFIG["db"]["gl_email"][$mid]->LastConnect < time() - $CONFIG["db"]["gl_email"][$mid]->ConnectFrequency * 60) {
$CONFIG["db"]["gl_email"][$mid]->SetLastConnect(time());
$newmails = downloadFromMailbox($reload, $CONFIG["db"]["gl_email"][$mid]->Type, $CONFIG["db"]["gl_email"][$mid]->Host, $CONFIG["db"]["gl_email"][$mid]->Port, $CONFIG["db"]["gl_email"][$mid]->Password, $CONFIG["db"]["gl_email"][$mid]->Username, $CONFIG["db"]["gl_email"][$mid]->SSL, $CONFIG["db"]["gl_email"][$mid]->Delete);
if ($reload) {
$CONFIG["db"]["gl_email"][$mid]->SetLastConnect(0);
}
if (!empty($newmails) && is_array($newmails)) {
foreach ($newmails as $temail) {
if (TicketEmail::Exists($temail->Id)) {
continue;
}
$Ticket = null;
$temail->MailboxId = $mid;
$temail->GroupId = $group->Id;
if (preg_match_all("/\\[[a-zA-Z\\d]{12}\\]/", $temail->Subject . $temail->Body, $matches)) {
foreach ($matches[0] as $match) {
$id = $groupid = $language = "";
if ($exists = Ticket::Exists($match, $id, $groupid, $language)) {
$Ticket = new Ticket($id, true);
$Ticket->Group = $groupid;
$Ticket->Language = strtoupper($language);
$Ticket->Messages[0]->Type = $temail->Email == $gmbout->Email || $temail->Email == $CONFIG["db"]["gl_email"][$mid]->Email ? 1 : 3;
$Ticket->Messages[0]->Text = $temail->Body;
$Ticket->Messages[0]->Email = !empty($temail->ReplyTo) ? $temail->ReplyTo : $temail->Email;
$Ticket->Messages[0]->ChannelId = $temail->Id;
$Ticket->Messages[0]->Fullname = $temail->Name;
$Ticket->Messages[0]->Subject = $temail->Subject;
$Ticket->Messages[0]->Hash = strtoupper(str_replace(array("[", "]"), "", $match));
$Ticket->Messages[0]->Edited = $Ticket->Messages[0]->Created = $temail->Created;
if (DEBUG_MODE) {
logit("SAVE EMAIL REPLY: " . $temail->Id . " - " . $temail->Subject);
}
$Ticket->Messages[0]->Save($id, $temail->Created);
$Ticket->Reactivate();
$Ticket->SetLastUpdate(time());
}
}
}
if (!$exists) {
if ($group->TicketHandleUnknownEmails == 1) {
if (DEBUG_MODE) {
logit("SAVE EMAIL: " . $temail->Id . " - " . $temail->Subject);
}
$temail->Save();
} else {
if ($group->TicketHandleUnknownEmails == 0) {
$Ticket = new Ticket(getObjectId("ticket_id", DATABASE_TICKETS), true);
$Ticket->Group = $group->Id;
$Ticket->CreationType = 1;
$Ticket->Language = strtoupper($CONFIG["gl_default_language"]);
$Ticket->Messages[0]->Id = $Ticket->Id;
$Ticket->Messages[0]->Type = 3;
$Ticket->Messages[0]->Text = $temail->Body;
$Ticket->Messages[0]->Email = !empty($temail->ReplyTo) ? $temail->ReplyTo : $temail->Email;
$Ticket->Messages[0]->ChannelId = $temail->Id;
$Ticket->Messages[0]->Fullname = $temail->Name;
$Ticket->Messages[0]->Created = $temail->Created;
$Ticket->Messages[0]->Subject = $temail->Subject;
$Ticket->Messages[0]->Attachments = $temail->Attachments;
$Ticket->Messages[0]->SaveAttachments();
$Ticket->Save();
$Ticket->AutoAssignEditor();
$Ticket->SetLastUpdate(time());
languageSelect(strtolower($CONFIG["gl_default_language"]), true);
Visitor::SendTicketAutoresponder($Ticket, strtoupper($CONFIG["gl_default_language"]), false);
languageSelect("", true);
}
}
if (!empty($CONFIG["gl_mpm"])) {
foreach ($INTERNAL as $operator) {
if ($operator->IsInPushMessageState()) {
if ($operator->HasAccessToEmail($group->Id)) {
$operator->AddPushMessage($temail->Id, $this->SystemId, !empty($temail->Name) ? $temail->Name : $temail->Email, 3, $temail->Body);
}
}
}
}
}
foreach ($temail->Attachments as $attid => $attdata) {
file_put_contents(PATH_UPLOADS . $attdata[0], $attdata[2]);
processResource("SYSTEM", $attid, $attdata[0], 3, $attdata[1], 0, 100, 1);
if (!$exists && $group->TicketHandleUnknownEmails == 1) {
$temail->SaveAttachment($attid);
}
if (!empty($Ticket)) {
$Ticket->Messages[0]->ApplyAttachment($attid);
}
}
}
}
if (!$cronJob) {
return;
}
}
}
}
}
}
}
initData(array("GROUPS", "FILTERS"));
$externalUser = new Visitor(base64UrlDecode($_POST[POST_EXTERN_USER_USERID]));
$externalUser->ExtendSession = true;
$externalUser->Load();
array_push($externalUser->Browsers, new VisitorChat($externalUser->UserId, base64UrlDecode($_POST[POST_EXTERN_USER_BROWSERID])));
define("IS_FILTERED", $FILTERS->Match(getIP(), formLanguages(!empty($_SERVER["HTTP_ACCEPT_LANGUAGE"]) ? $_SERVER["HTTP_ACCEPT_LANGUAGE"] : ""), base64UrlDecode($_POST[POST_EXTERN_USER_USERID]), true));
define("IS_FLOOD", $externalUser->Browsers[0]->FirstCall && isFlood(getIP(), @$_POST[POST_EXTERN_USER_USERID], true));
$externalUser->Browsers[0]->Load();
if ($_POST[POST_EXTERN_SERVER_ACTION] == EXTERN_ACTION_LISTEN) {
$externalUser = listen($externalUser);
} else {
if ($_POST[POST_EXTERN_SERVER_ACTION] == EXTERN_ACTION_MAIL) {
initData(array("GROUPS"));
$phone = isset($_POST["p_phone"]) ? base64UrlDecode($_POST["p_phone"]) : "";
if (($ticket = $externalUser->SaveTicket(base64UrlDecode($_POST[POST_EXTERN_USER_GROUP]), base64UrlDecode($_POST[POST_EXTERN_USER_NAME]), base64UrlDecode($_POST[POST_EXTERN_USER_EMAIL]), base64UrlDecode($_POST[POST_EXTERN_USER_COMPANY]), $externalUser->GeoCountryISO2, $phone, isset($_GET["cmb"]), base64UrlDecode($_POST[POST_EXTERN_USER_MAIL]), true, getOParam("p_url", "", $nu, FILTER_SANITIZE_URL))) !== false && ($CONFIG["gl_scom"] != null || $CONFIG["gl_sgom"] != null)) {
Visitor::SendTicketAutoresponder($ticket, $externalUser->Language);
}
$externalUser->Browsers[0]->SaveLoginData();
} else {
if ($_POST[POST_EXTERN_SERVER_ACTION] == EXTERN_ACTION_RATE) {
initData(array("INTERNAL"));
$externalUser->SaveRate(base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]), $CONFIG, $externalUser->Browsers[0]->ChatId);
} else {
if ($externalUser->Browsers[0]->Status != CHAT_STATUS_OPEN || $externalUser->Browsers[0]->Waiting) {
$externalUser->Browsers[0]->CloseChat(7);
$externalUser->Browsers[0] = new VisitorChat($externalUser->UserId, base64UrlDecode(@$_POST[POST_EXTERN_USER_BROWSERID]), $externalUser->Browsers[0]->Fullname, $externalUser->Browsers[0]->Email, $externalUser->Browsers[0]->Company, $externalUser->Browsers[0]->Question, $externalUser->Browsers[0]->Customs, $externalUser->Browsers[0]->DesiredChatGroup, $externalUser->Browsers[0]->DesiredChatPartner, $externalUser->Browsers[0]->Phone);
} else {
$externalUser->Browsers[0]->ChatId = base64UrlDecode(@$_POST[POST_EXTERN_CHAT_ID]);
}
$externalUser->Browsers[0]->Waiting = false;
$externalUser->Browsers[0]->WaitingMessageDisplayed = null;
if (!empty($spkthtml) && !$spkt) {
addHTML($spkthtml, "sys", "SPKT" . $USER->Browsers[0]->InternalUser->SystemId);
}
if (!empty($posthtml)) {
addHTML($posthtml, $lppflag);
}
if (!empty($LASTPOST)) {
$USER->AddFunctionCall("lz_chat_set_last_post('" . base64_encode(trim(html_entity_decode($LASTPOST, ENT_COMPAT, "UTF-8"))) . "');", false);
}
if ($psound) {
$USER->AddFunctionCall("lz_chat_play_sound();", false);
}
if (!empty($_GET["tid"])) {
if ($ticket = $USER->SaveTicket($USER->Browsers[0]->DesiredChatGroup, base64UrlDecode($_GET["tin"]), base64UrlDecode($_GET["tie"]), "", $USER->GeoCountryISO2, "", false, base64UrlDecode($_GET["tim"]), true, getOParam(GET_TRACK_URL, "", $nu, FILTER_SANITIZE_URL, null, 512))) {
$USER->Browsers[0]->SaveLoginData();
Visitor::SendTicketAutoresponder($ticket, $USER->Language, false);
}
}
$HTML = str_replace("<!--server-->", LIVEZILLA_URL, $HTML);
if ($LANGUAGE) {
$HTML = applyReplacements($HTML, $LANGUAGE, false);
}
if (!$chat_available && !$USER->Browsers[0]->Declined) {
addHTML(statusHTML(@$LZLANG["client_chat_not_available"]), "sys", "OFM01");
}
if (!empty($HTML)) {
$USER->AddFunctionCall("lz_chat_add_html_element('" . base64_encode($HTML) . "',true," . $lpr . "," . $LMR . ",'" . base64_encode($LASTPOSTER) . "','" . @$_GET["lp"] . "'," . $oppostcount . ");", false);
}
$USER->AddFunctionCall("lz_chat_set_connecting(" . parseBool(!$BOTMODE && (!empty($USER->Browsers[0]->ChatId) && !$USER->Browsers[0]->InternalActivation && !$USER->Browsers[0]->Closed && !$USER->Browsers[0]->Declined)) . ",'" . $USER->Browsers[0]->SystemId . "'," . parseBool(!empty($USER->Browsers[0]->InternalUser) && $USER->Browsers[0]->InternalUser->Status == USER_STATUS_AWAY) . ");", false);
if ($REPOLL) {
$USER->AddFunctionCall("lz_tracking_poll_server(1211);", false);