public function save_response() { // sort the data out if (isset($this->_data['response'])) { $this->_data['TicketResponse']['body'] = $this->_data['response']; $this->_data['TicketResponse']['ticket_id'] = $this->_data['ticket_id']; $this->_data['TicketResponse']['type'] = 'site'; } $save = parent::save('TicketResponse', $this->_data['TicketResponse']); $ticket = new Ticket(); $ticket->load($this->_data['TicketResponse']['ticket_id']); $plateout = TicketingUtils::StatusPlate($ticket); $headers = array('From' => TicketingUtils::getReplyAddress($ticket)); $hours_data =& $this->_data['Hour']; if (isset($hours_data['duration']) && $hours_data['duration'] != 0) { if ($hours_data['duration_unit'] == 'days') { $hours_data['duration'] = $hours_data['duration'] * SystemCompanySettings::DAY_LENGTH; } // Calculate start time by working backward NB: Needs changing with date_format? $hours_data['start_time'] = date("d/m/Y H:i", time() - $hours_data['duration'] * 60 * 60); $hours_data['duration'] .= ' hours'; parent::save('Hour'); } // FIXME: If someone forces a file upload... I guess that causes this code to randomly send the file? if ($_FILES['file']['size'] > 0) { // Send MIME mail $boundary = 'EGS-Ticketing-System-' . base_convert(rand(1000, 9000), 10, 2); $headers['Content-Type'] = 'multipart/mixed; boundary=' . $boundary; $base64 = base64_encode(file_get_contents($_FILES['file']['tmp_name'])); // Yay, hand written MIME email! $body = "--{$boundary}\r\n" . "Content-Transfer-Encoding: 8bit\r\n" . "Content-Type: text/plain; charset=ISO-8859-1\r\n" . "\r\n" . $plateout . $this->_data['TicketResponse']['body'] . "\r\n" . "\r\n" . "--{$boundary}\r\n" . 'Content-Type: octet/stream; name="' . $_FILES['file']['name'] . '"' . "\r\n" . "Content-Transfer-Encoding: base64\r\n" . 'Content-Disposition: attachment; filename="' . $_FILES['file']['name'] . '"' . "\r\n" . "\r\n" . chunk_split($base64) . "\r\n" . "\r\n" . "--{$boundary}--\r\n" . "."; $errors = array(); $file = File::Factory($_FILES['file'], $errors, new File()); $file->save(); $ticketAttachment = TicketAttachment::Factory(array('ticket_id' => $this->_data['TicketResponse']['ticket_id'], 'file_id' => $file->id), $errors, new TicketAttachment()); $ticketAttachment->save(); } else { // No attachment, send plain text mail $body = $plateout . $this->_data['TicketResponse']['body']; } $header_string = ""; foreach ($headers as $header => $value) { $header_string .= $header . ': ' . $value . "\r\n"; } // FIXME: Do this further up if (!isset($this->_data['TicketResponse']['internal']) || isset($this->_data['TicketResponse']['internal']) && $this->_data['TicketResponse']['internal'] != 'on') { $recipients = TicketingUtils::GetRecipients($ticket); foreach ($recipients as $recipient) { mail($recipient, 're: [' . $ticket->ticket_queue_id . '-' . $ticket->id . '] ' . $ticket->summary, $body, $header_string); } } if (is_ajax()) { echo json_encode(array('success' => $save)); exit; } else { sendTo('Tickets', 'view', array('ticketing'), array('id' => $this->_data['TicketResponse']['ticket_id'])); } }
public function save_response() { parent::save('TicketResponse'); $ticket = new Ticket(); $ticket->load($this->_data['TicketResponse']['ticket_id']); $plateout = TicketingUtils::StatusPlate($ticket); $queue = new TicketQueue(); $queue->load($ticket->ticket_queue_id); $headers = array('From' => $queue->email_address); // FIXME: If someone forces a file upload... I guess that causes this code to randomly send the file? if ($_FILES['file']['size'] > 0) { // Send MIME mail $boundary = 'EGS-Ticketing-System-' . base_convert(rand(1000, 9000), 10, 2); $headers['Content-Type'] = 'multipart/mixed; boundary=' . $boundary; $base64 = base64_encode(file_get_contents($_FILES['file']['tmp_name'])); // Yay, hand written MIME email! $body = "--{$boundary}\r\n" . "Content-Transfer-Encoding: 8bit\r\n" . "Content-Type: text/plain; charset=ISO-8859-1\r\n" . "\r\n" . $plateout . $this->_data['TicketResponse']['body'] . "\r\n" . "\r\n" . "--{$boundary}\r\n" . 'Content-Type: octet/stream; name="' . $_FILES['file']['name'] . '"' . "\r\n" . "Content-Transfer-Encoding: base64\r\n" . 'Content-Disposition: attachment; filename="' . $_FILES['file']['name'] . '"' . "\r\n" . "\r\n" . chunk_split($base64) . "\r\n" . "\r\n" . "--{$boundary}--\r\n" . "."; $errors = array(); $file = File::Factory($_FILES['file'], $errors, new File()); $file->save(); $ticketAttachment = TicketAttachment::Factory(array('ticket_id' => $this->_data['TicketResponse']['ticket_id'], 'file_id' => $file->id), $errors, new TicketAttachment()); $ticketAttachment->save(); } else { // No attachment, send plain text mail $body = $plateout . $this->_data['TicketResponse']['body']; } $header_string = ""; foreach ($headers as $header => $value) { $header_string .= $header . ': ' . $value . "\r\n"; } // FIXME: Do this further up if (!isset($this->_data['TicketResponse']['internal']) || isset($this->_data['TicketResponse']['internal']) && $this->_data['TicketResponse']['internal'] != 'on') { $recipients = $recipients = TicketingUtils::GetRecipients($ticket); foreach ($recipients as $recipient) { mail($recipient, 're: [' . $ticket->ticket_queue_id . '-' . $ticket->id . '] ' . $ticket->summary, $body, $header_string); } } sendTo('Client', 'view', array('ticketing'), array('id' => $this->_data['TicketResponse']['ticket_id'])); }
private function notifyQueueOwner($ticket, $data) { // Needs to be Assigned To if present // otherwise Queue Owner $plateout = TicketingUtils::StatusPlate($ticket); $to = ''; if (!is_null($ticket->assigned_to)) { $user = new User(); $user->loadBy('username', $ticket->assigned_to); if (!is_null($user->person_id)) { $person = new Person(); $person->load($user->person_id); $to = $person->email->contactmethod; } if (empty($to)) { $to = $user->email; } } if (empty($to)) { $queue = new TicketQueue(); $queue->load($ticket->ticket_queue_id); if ($queue->isLoaded() && !is_null($queue->email_address)) { $to = $queue->email_address; } } if (!empty($to)) { $headers = array('From' => TicketingUtils::getReplyAddress($ticket), 'Reply-To' => $data['reply_address']); $header_string = ""; foreach ($headers as $header => $value) { $header_string .= $header . ': ' . $value . "\r\n"; } $body = $plateout . "\n" . $data['message'] . "\n"; mail($to, 're: [' . $ticket->ticket_queue_id . '-' . $ticket->id . '] ' . $ticket->summary, $body, $header_string, '-r ' . $to); } }