<td width="120">
<label><?php
echo __('Ticket Status');
?>
:</label>
</td>
<td>
<div class="faded"></div>
<select name="note_status_id">
<?php
$statusId = $info['note_status_id'] ?: $ticket->getStatusId();
$states = array('open');
if ($thisstaff->canCloseTickets()) {
$states = array_merge($states, array('closed'));
}
foreach (TicketStatusList::getStatuses(array('states' => $states)) as $s) {
if (!$s->isEnabled()) {
continue;
}
$selected = $statusId == $s->getId();
echo sprintf('<option value="%d" %s>%s%s</option>', $s->getId(), $selected ? 'selected="selected"' : '', __($s->getName()), $selected ? ' (' . __('current') . ')' : '');
}
?>
</select>
<span class='error'>* <?php
echo $errors['note_status_id'];
?>
</span>
</td>
</tr>
</table>
<div class="dialog" style="display:none;" id="advanced-search">
<h3><?php echo __('Advanced Ticket Search');?></h3>
<a class="close" href=""><i class="icon-remove-circle"></i></a>
<hr/>
<form action="tickets.php" method="post" id="search" name="search">
<input type="hidden" name="a" value="search">
<fieldset class="query">
<input type="input" id="query" name="query" size="20" placeholder="<?php echo __('Keywords') . ' — ' . __('Optional'); ?>">
</fieldset>
<fieldset class="span6">
<label for="statusId"><?php echo __('Statuses');?>:</label>
<select id="statusId" name="statusId">
<option value="">— <?php echo __('Any Status');?> —</option>
<?php
foreach (TicketStatusList::getStatuses(
array('states' => array('open', 'closed'))) as $s) {
echo sprintf('<option data-state="%s" value="%d">%s</option>',
$s->getState(), $s->getId(), __($s->getName()));
}
?>
</select>
</fieldset>
<fieldset class="span6">
<label for="deptId"><?php echo __('Departments');?>:</label>
<select id="deptId" name="deptId">
<option value="">— <?php echo __('All Departments');?> —</option>
<?php
if(($mydepts = $thisstaff->getDepts()) && ($depts=Dept::getDepartments())) {
foreach($depts as $id =>$name) {
if(!in_array($id, $mydepts)) continue;
echo sprintf('<option value="%d">%s</option>', $id, $name);
<i class="help-tip icon-question-sign" href="#sequence_id"></i>
</td>
</tr>
<tr>
<td width="180" class="required">
<?php
echo __('Default Status');
?>
:
</td>
<td>
<span>
<select name="default_ticket_status_id">
<?php
$criteria = array('states' => array('open'));
foreach (TicketStatusList::getStatuses($criteria) as $status) {
$name = $status->getName();
if (!($isenabled = $status->isEnabled())) {
$name .= ' ' . __('(disabled)');
}
echo sprintf('<option value="%d" %s %s>%s</option>', $status->getId(), $config['default_ticket_status_id'] == $status->getId() && $isenabled ? 'selected="selected"' : '', $isenabled ? '' : 'disabled="disabled"', $name);
}
?>
</select>
<span class="error">* <?php
echo $errors['default_ticket_status_id'];
?>
</span>
<i class="help-tip icon-question-sign" href="#default_ticket_status"></i>
</span>
function getExtraConfigOptions($source = null)
{
$status_choices = array(0 => __('System Default'));
if ($statuses = TicketStatusList::getStatuses(array('enabled' => true, 'states' => array('open')))) {
foreach ($statuses as $s) {
$status_choices[$s->getId()] = $s->getName();
}
}
return array('allowreopen' => new BooleanField(array('label' => __('Allow Reopen'), 'default' => isset($source['allowreopen']) ? $source['allowreopen'] : true, 'id' => 'allowreopen', 'name' => 'allowreopen', 'configuration' => array('desc' => __('Allow tickets on this status to be reopened by end users')), 'visibility' => new VisibilityConstraint(new Q(array('state__eq' => 'closed')), VisibilityConstraint::HIDDEN))), 'reopenstatus' => new ChoiceField(array('label' => __('Reopen Status'), 'required' => false, 'default' => isset($source['reopenstatus']) ? $source['reopenstatus'] : 0, 'id' => 'reopenstatus', 'name' => 'reopenstatus', 'choices' => $status_choices, 'configuration' => array('widget' => 'dropdown', 'multiselect' => false), 'visibility' => new VisibilityConstraint(new Q(array('allowreopen__eq' => true)), VisibilityConstraint::HIDDEN))));
}
<tr>
<td width="180">
<?php
echo __('Status');
?>
:
</td>
<td>
<span>
<select name="status_id">
<option value="">— <?php
echo __('Default');
?>
—</option>
<?php
foreach (TicketStatusList::getStatuses() as $status) {
$name = $status->getName();
if (!($isenabled = $status->isEnabled())) {
$name .= ' ' . __('(disabled)');
}
echo sprintf('<option value="%d" %s %s>%s</option>', $status->getId(), $info['status_id'] == $status->getId() ? 'selected="selected"' : '', $isenabled ? '' : 'disabled="disabled"', $name);
}
?>
</select>
<span class="error"><?php
echo $errors['status_id'];
?>
</span>
<i class="help-tip icon-question-sign" href="#status"></i>
</span>
">
<table width="100%">
<?php
if ($info['extra']) {
?>
<tbody>
<tr><td colspan="2"><strong><?php
echo $info['extra'];
?>
</strong></td> </tr>
</tbody>
<?php
}
$verb = '';
if ($state) {
$statuses = TicketStatusList::getStatuses(array('states' => array($state)))->all();
$verb = TicketStateField::getVerb($state);
}
if ($statuses) {
?>
<tbody>
<tr>
<td colspan=2>
<span>
<?php
if (count($statuses) > 1) {
?>
<strong><?php
echo __('Status');
?>
: </strong>
