static function &getTicketCount($foradmin = true, $current_handler_only = false)
{
$key = 0;
if ($foradmin) {
$key += 1;
}
if ($current_handler_only) {
$key += 2;
}
if (empty(self::$counts)) {
self::$counts = array();
}
if (!array_key_exists($key, self::$counts)) {
$db = JFactory::getDBO();
$query = "SELECT count( * ) AS count, ticket_status_id FROM #__fss_ticket_ticket as t WHERE 1 ";
$query .= " AND " . SupportUsers::getAdminWhere();
if ($foradmin) {
$query .= " AND " . SupportSource::admin_list_sql();
} else {
$query .= " AND " . SupportSource::user_list_sql();
}
if ($current_handler_only) {
$query .= " AND admin_id = " . JFactory::getUser()->id;
}
$query .= " GROUP BY ticket_status_id";
$db->setQuery($query);
$rows = $db->loadAssocList();
$out = array();
FSS_Ticket_Helper::GetStatusList();
foreach (FSS_Ticket_Helper::$status_list as $status) {
$out[$status->id] = 0;
}
if (count($rows) > 0) {
foreach ($rows as $row) {
$out[$row['ticket_status_id']] = $row['count'];
}
}
// work out counts for allopen, closed, all, archived
$archived = FSS_Ticket_Helper::GetStatusID("def_archive");
$out['archived'] = 0;
if (array_key_exists($archived, $out)) {
$out['archived'] = $out[$archived];
}
$allopen = FSS_Ticket_Helper::GetStatusIDs("is_closed", true);
$out['allopen'] = 0;
foreach ($allopen as $id) {
if (array_key_exists($id, $out)) {
$out['allopen'] += $out[$id];
}
}
$allclosed = FSS_Ticket_Helper::GetClosedStatus();
$out['allclosed'] = 0;
foreach ($allclosed as $id) {
if (array_key_exists($id, $out)) {
$out['allclosed'] += $out[$id];
}
}
$all = FSS_Ticket_Helper::GetStatusIDs("def_archive", true);
$out['all'] = 0;
foreach ($all as $id) {
if (array_key_exists($id, $out)) {
$out['all'] += $out[$id];
}
}
self::$counts[$key] = $out;
}
return self::$counts[$key];
}
function load($ticket_id, $for_user = false)
{
$this->id = $ticket_id;
$db = JFactory::getDBO();
$query = "SELECT t.*, s.title as status, s.color, u.name, au.name as assigned, u.email as useremail, u.username as username, au.email as handleremail, au.username as handlerusername, ";
$query .= " dept.title as department, cat.title as category, prod.title as product, pri.title as priority, pri.color as pricolor, ";
$query .= " grp.groupname as groupname, grp.id as group_id ";
$query .= " , pri.translation as ptl, dept.translation as dtr, s.translation as str, cat.translation as ctr, prod.translation as prtr";
$query .= " FROM #__fss_ticket_ticket as t ";
$query .= " LEFT JOIN #__fss_ticket_status as s ON t.ticket_status_id = s.id ";
$query .= " LEFT JOIN #__users as u ON t.user_id = u.id ";
$query .= " LEFT JOIN #__users as au ON t.admin_id = au.id ";
$query .= " LEFT JOIN #__fss_ticket_dept as dept ON t.ticket_dept_id = dept.id ";
$query .= " LEFT JOIN #__fss_ticket_cat as cat ON t.ticket_cat_id = cat.id ";
$query .= " LEFT JOIN #__fss_prod as prod ON t.prod_id = prod.id ";
$query .= " LEFT JOIN #__fss_ticket_pri as pri ON t.ticket_pri_id = pri.id ";
$query .= " LEFT JOIN (SELECT group_id, user_id FROM #__fss_ticket_group_members GROUP BY user_id) as mem ON t.user_id = mem.user_id ";
$query .= " LEFT JOIN #__fss_ticket_group as grp ON grp.id = mem.group_id ";
$query .= " WHERE t.id = '" . (int) $ticket_id . "' AND ";
if ($for_user) {
$query .= " 1 ";
} else {
$query .= SupportUsers::getAdminWhere();
}
//echo $query . "<br>";
$db->setQuery($query);
$row = $db->loadObject();
if (!$row) {
return false;
}
return $this->loadFromRow($row);
}
