function SendAutoresponder($_visitor = null, $_browser = null, $_message = null)
{
if (empty($_message)) {
$_message = $this->Messages[0];
}
$tsData = array("", "", "");
if (!empty(Server::$Groups[$this->Group]->PredefinedMessages)) {
$pdm = PredefinedMessage::GetByLanguage(Server::$Groups[$this->Group]->PredefinedMessages, $this->Language);
if ($pdm != null) {
if (!empty($pdm->EmailTicketResponderBodyPlaintext)) {
$tsData[0] = $pdm->EmailTicketResponderBodyPlaintext;
}
if (!empty($pdm->EmailTicketResponderBodyHTML)) {
$tsData[1] = $pdm->EmailTicketResponderBodyHTML;
}
$tsData[2] = $pdm->SubjectTicketResponder;
}
}
for ($i = 0; $i < count($tsData); $i++) {
$tText = ($i != 1 ? $_message->Text : nl2br($_message->Text)) . "<!--lz_ref_link-->";
$tsData[$i] = str_replace("%mailtext%", $tText, $tsData[$i]);
$tsData[$i] = $_message->TextReplace($tsData[$i], $this->Group);
$tsData[$i] = $this->TextReplace($tsData[$i]);
$tsData[$i] = Server::$Groups[$this->Group]->TextReplace($tsData[$i], $this->Language);
if (!empty($_visitor)) {
$tsData[$i] = $_visitor->TextReplace($tsData[$i]);
}
if (!empty($_browser)) {
$tsData[$i] = $_browser->TextReplace($tsData[$i]);
}
$tsData[$i] = Configuration::Replace($tsData[$i]);
$tsData[$i] = Mailbox::FinalizeEmail($tsData[$i], $i == 1);
$tsData[$i] = Server::Replace($tsData[$i]);
}
//$mailbox = Mailbox::GetDefaultOutgoing();
$mailbox = Mailbox::GetById(Server::$Groups[$this->Group]->TicketEmailOut, true);
if ($mailbox != null) {
$mb = clone $mailbox;
$replytoint = Mailbox::IsValidEmail($_message->Email) ? $_message->Email : $mb->Email;
$replytoex = $mb->Email;
$fakeSender = "";
if (!empty(Server::$Configuration->File["gl_usmasend"]) && Mailbox::IsValidEmail($_message->Email)) {
$fakeSender = $_message->Email;
}
if (!empty(Server::$Configuration->File["gl_scom"])) {
Communication::SendEmail($mb, Server::$Configuration->File["gl_scom"], $replytoint, $tsData[0], $tsData[1], $tsData[2], false, null, $fakeSender);
}
if (!empty(Server::$Configuration->File["gl_sgom"])) {
Communication::SendEmail($mb, Server::$Groups[$this->Group]->Email, $replytoint, $tsData[0], $tsData[1], $tsData[2], false, null, $fakeSender);
}
if (!empty(Server::$Configuration->File["gl_ssom"]) && Mailbox::IsValidEmail($_message->Email)) {
Communication::SendEmail($mb, str_replace(";", ",", $_message->Email), $replytoex, $tsData[0], $tsData[1], $tsData[2], false, null, $fakeSender);
}
}
}
function Generate($_user = null, $_allowBots = false)
{
foreach (Server::$Operators as $operator) {
if ($operator->LastActive > time() - Server::$Configuration->File["timeout_clients"] && $operator->Status < USER_STATUS_OFFLINE && ($_allowBots || !$operator->IsBot) && !$operator->MobileSleep()) {
if (!$operator->IsExternal(Server::$Groups)) {
continue;
}
$igroups = $operator->GetGroupList(true);
for ($count = 0; $count < count($igroups); $count++) {
if ($operator->UserId == $this->ReqOperator) {
if (!($this->GroupValues["req_for_group"] && $igroups[$count] != $this->ReqGroup) || isset($_GET[GET_EXTERN_PREFERENCE]) && Encoding::Base64UrlDecode($_GET[GET_EXTERN_PREFERENCE]) == "user") {
$this->GroupValues["set_by_get_user"] = $igroups[$count];
}
}
if (!isset($this->GroupValues["groups_online_amounts"][$igroups[$count]])) {
$this->GroupValues["groups_online_amounts"][$igroups[$count]] = 0;
}
if ($operator->IsBot) {
$this->GroupValues["groups_online_amounts"][$igroups[$count]] += 1;
} else {
if (isset(Server::$Groups[$igroups[$count]])) {
if ($operator->GetMaxChatAmountStatus(Server::$Groups[$igroups[$count]]) != USER_STATUS_AWAY) {
$this->GroupValues["groups_online_amounts"][$igroups[$count]] += 2;
}
}
}
}
}
}
$counter = 0;
if (is_array(Server::$Groups)) {
foreach (Server::$Groups as $id => $group) {
if (!$group->IsExternal) {
continue;
}
$used = false;
$amount = isset($this->GroupValues["groups_online_amounts"]) && is_array($this->GroupValues["groups_online_amounts"]) && array_key_exists($id, $this->GroupValues["groups_online_amounts"]) && $group->IsOpeningHour() ? $this->GroupValues["groups_online_amounts"][$id] : 0;
$transport = base64_encode($id) . "," . base64_encode($amount) . "," . base64_encode($group->GetDescription($_user != null ? $_user->Language : "")) . "," . base64_encode($group->Email);
if ($this->GroupValues["req_for_group"] && $id == $this->ReqGroup) {
$this->GroupValues["set_by_get_group"] = $id;
$used = true;
} elseif (Cookie::Get("login_group") != null && $id == Cookie::Get("login_group") && !isset($requested_group)) {
$this->GroupValues["set_by_cookie"] = $id;
$used = true;
} elseif ($group->IsStandard) {
$this->GroupValues["set_by_standard"] = $id;
$used = true;
} elseif (empty($this->GroupValues["set_by_online"])) {
$this->GroupValues["set_by_online"] = $id;
$used = true;
}
if (!in_array($id, $this->GroupValues["groups_hidden"]) && ($group->IsExternal || $used)) {
$counter++;
if ($amount > 0) {
$this->GroupAvailable = true;
$this->GroupValues["groups_online"][$id] = $transport;
} else {
if ($group->IsStandard) {
$na[$id] = $transport;
$na = array_merge($na, $this->GroupValues["groups_offline"]);
$this->GroupValues["groups_offline"] = $na;
} else {
$this->GroupValues["groups_offline"][$id] = $transport;
}
}
}
}
}
if (isset($_GET[GET_EXTERN_PREFERENCE]) && Encoding::Base64UrlDecode($_GET[GET_EXTERN_PREFERENCE]) == "group") {
if (isset($this->GroupValues["groups_online_amounts"][$this->ReqGroup]) && $this->GroupValues["groups_online_amounts"][$this->ReqGroup] > 0) {
$this->GroupValues["set_by_get_user"] = null;
$this->GroupValues["req_for_user"] = false;
}
}
if (!empty($this->GroupValues["set_by_get_user"]) && isset($this->GroupValues["groups_online"][$this->GroupValues["set_by_get_user"]])) {
$this->GroupValues["groups_output"][$this->GroupValues["set_by_get_user"]] = $this->GroupValues["groups_online"][$this->GroupValues["set_by_get_user"]];
} else {
if (!empty($this->GroupValues["set_by_get_group"]) && isset($this->GroupValues["groups_online"][$this->GroupValues["set_by_get_group"]])) {
$this->GroupValues["groups_output"][$this->GroupValues["set_by_get_group"]] = $this->GroupValues["groups_online"][$this->GroupValues["set_by_get_group"]];
} else {
if (!empty($this->GroupValues["set_by_cookie"]) && isset($this->GroupValues["groups_online"][$this->GroupValues["set_by_cookie"]])) {
$this->GroupValues["groups_output"][$this->GroupValues["set_by_cookie"]] = $this->GroupValues["groups_online"][$this->GroupValues["set_by_cookie"]];
} else {
if (!empty($this->GroupValues["set_by_standard"]) && isset($this->GroupValues["groups_online"][$this->GroupValues["set_by_standard"]])) {
$this->GroupValues["groups_output"][$this->GroupValues["set_by_standard"]] = $this->GroupValues["groups_online"][$this->GroupValues["set_by_standard"]];
} else {
if (!empty($this->GroupValues["set_by_online"]) && isset($this->GroupValues["groups_online"][$this->GroupValues["set_by_online"]])) {
$this->GroupValues["groups_output"][$this->GroupValues["set_by_online"]] = $this->GroupValues["groups_online"][$this->GroupValues["set_by_online"]];
} else {
if (!empty($this->GroupValues["set_by_cookie"]) && empty($this->GroupValues["groups_output"]) && !empty($this->GroupValues["groups_offline"][$this->GroupValues["set_by_cookie"]])) {
$this->GroupValues["groups_output"][$this->GroupValues["set_by_cookie"]] = $this->GroupValues["groups_offline"][$this->GroupValues["set_by_cookie"]];
} else {
if (!empty($this->GroupValues["set_by_get_group"]) && empty($this->GroupValues["groups_output"]) && !empty($this->GroupValues["groups_offline"][$this->GroupValues["set_by_get_group"]])) {
$this->GroupValues["groups_output"][$this->GroupValues["set_by_get_group"]] = $this->GroupValues["groups_offline"][$this->GroupValues["set_by_get_group"]];
}
}
}
}
}
}
}
foreach ($this->GroupValues["groups_online"] as $id => $transport) {
if (!isset($this->GroupValues["groups_output"][$id])) {
$this->GroupValues["groups_output"][$id] = $transport;
}
}
if (empty($this->GroupValues["set_by_get_group"]) || empty($this->GroupValues["groups_online_amounts"][$this->GroupValues["set_by_get_group"]])) {
$ngroups = array();
foreach ($this->GroupValues["groups_output"] as $id => $group) {
$ngroups[$id] = !empty($this->GroupValues["groups_online_amounts"][$id]) ? $this->GroupValues["groups_online_amounts"][$id] : 0;
if ($id == $this->GroupValues["set_by_standard"]) {
$ngroups[$id] = 10000;
}
}
arsort($ngroups);
$nsgroups = array();
foreach ($ngroups as $id => $amount) {
$nsgroups[$id] = $this->GroupValues["groups_output"][$id];
}
$this->GroupValues["groups_output"] = $nsgroups;
}
$result = array_merge($this->GroupValues["groups_output"], $this->GroupValues["groups_offline"]);
foreach ($result as $key => $value) {
$chat_input_fields = "new Array(";
$count = 0;
foreach (Server::$Groups[$key]->ChatInputsHidden as $index) {
if ($count > 0) {
$chat_input_fields .= ",";
}
$chat_input_fields .= "'" . $index . "'";
$count++;
}
$value .= "," . base64_encode($chat_input_fields . ");");
$chat_input_fields = "new Array(";
$count = 0;
foreach (Server::$Groups[$key]->ChatInputsMandatory as $index) {
if ($count > 0) {
$chat_input_fields .= ",";
}
$chat_input_fields .= "'" . $index . "'";
$count++;
}
$value .= "," . base64_encode($chat_input_fields . ");");
$ticket_input_fields = "new Array(";
$count = 0;
foreach (Server::$Groups[$key]->TicketInputsHidden as $index) {
if ($count > 0) {
$ticket_input_fields .= ",";
}
$ticket_input_fields .= "'" . $index . "'";
$count++;
}
$value .= "," . base64_encode($ticket_input_fields . ");");
$ticket_input_fields = "new Array(";
$count = 0;
foreach (Server::$Groups[$key]->TicketInputsMandatory as $index) {
if ($count > 0) {
$ticket_input_fields .= ",";
}
$ticket_input_fields .= "'" . $index . "'";
$count++;
}
$value .= "," . base64_encode($ticket_input_fields . ");");
$mes = PredefinedMessage::GetByLanguage(Server::$Groups[$key]->PredefinedMessages, $_user != null ? $_user->Language : "");
if ($mes != null) {
$value .= "," . base64_encode($mes->ChatInformation);
$value .= "," . base64_encode($mes->CallMeBackInformation);
$value .= "," . base64_encode($mes->TicketInformation);
} else {
$value .= "," . base64_encode("");
$value .= "," . base64_encode("");
$value .= "," . base64_encode("");
}
$count = 0;
$com_tickets_allowed = "new Array(";
foreach (Server::$Groups[$key]->ChatVouchersRequired as $cttid) {
if ($count > 0) {
$com_tickets_allowed .= ",";
}
$com_tickets_allowed .= "'" . $cttid . "'";
$count++;
}
$value .= "," . base64_encode($com_tickets_allowed . ");");
if (!empty($this->Result)) {
$this->Result .= ";" . $value;
} else {
$this->Result = $value;
}
}
if ($counter == 0) {
$this->ErrorHTML = "lz_chat_data.Language.ClientErrorGroups";
}
}
function AddPredefinedMessageSet($_userSystemId, $_groupId, $_langISO, $_standard, $_chatInviteManual, $_chatInviteAuto, $_welcomeMessage, $_webSitePushManual, $_webSitePushAuto, $_chatTranscriptMail, $_ticketMail)
{
$result = queryDB(true, "SELECT MAX(`id`) AS `pcount` FROM `" . DB_PREFIX . DATABASE_PREDEFINED . "`;");
if ($row = DBManager::FetchArray($result)) {
$pdm = new PredefinedMessage($row["pcount"] + 1, $_userSystemId, $_groupId, $_langISO, $_chatInviteManual, $_chatInviteAuto, $_welcomeMessage, $_webSitePushManual, $_webSitePushAuto, '', '', '1', $_standard ? '1' : '0', '1', '1', $_chatTranscriptMail, $_ticketMail, '', '', '');
$pdm->Save(DB_PREFIX);
return $pdm;
}
return false;
}
function ShowGroupQueueInformation($_visitor, $_shown)
{
$pdm = PredefinedMessage::GetByLanguage(Server::$Groups[$this->DesiredChatGroup]->PredefinedMessages, $_visitor != null ? $_visitor->Language : "");
if ($pdm != null && !empty($pdm->QueueMessage) && time() - $this->FirstActive > $pdm->QueueMessageTime && !$_shown) {
$message = Server::$Groups[$this->DesiredChatGroup]->TextReplace($pdm->QueueMessage, $_visitor->Language);
$message = $_visitor->TextReplace($message);
$message = $this->TextReplace($message);
$message = Configuration::Replace($message);
$this->QueueMessageShown = true;
return $message;
}
return "";
}
