function _5_bind_HelpDesk($user_id, $mail_detail, $folder, $return) { $ModuleName = 'HelpDesk'; $table_name = 'vtiger_troubletickets'; $table_col = 'ticket_no'; $ossmailviewTab = 'vtiger_ossmailview_tickets'; $answered_status = 'Answered'; require_once "modules/OSSMailScanner/template_actions/prefix.php"; $ids = bind_prefix($user_id, $mail_detail, $folder, $ModuleName, $table_name, $table_col, $ossmailviewTab); if ($ids) { $conf = OSSMailScanner_Record_Model::getConfig('emailsearch'); $type = OSSMailScanner_Record_Model::getTypeEmail($mail_detail); if ($conf['change_ticket_status'] == 'true' && $type == 1) { foreach ($ids as $id) { $ModelInstance = Vtiger_Record_Model::getInstanceById($id, $ModuleName); $ticketstatus = $ModelInstance->get('ticketstatus'); if ($ticketstatus == 'Wait For Response') { $record = new $ModuleName(); $record->retrieve_entity_info($id, $ModuleName); $record->mode = 'edit'; $record->column_fields['ticketstatus'] = $answered_status; $record->save($ModuleName, $id); } } } } return array('bind_HelpDesk' => $ids); }
function _1_created_HelpDesk($user_id, $mailDetail, $folder, $return) { $adb = PearDatabase::getInstance(); $result_user_id = $adb->pquery("SELECT crm_user_id FROM roundcube_users where user_id = ? ", array($user_id), true); $assigned_user_id = $adb->query_result($result_user_id, 0, 'crm_user_id'); $EmailNumPrefix = OSSMailScanner_Record_Model::findEmailNumPrefix('HelpDesk', $mailDetail['subject']); $result = $adb->pquery("SELECT ticketid FROM vtiger_troubletickets where ticket_no = ? ", array($EmailNumPrefix), true); $exceptionsAll = OSSMailScanner_Record_Model::getConfig('exceptions'); if (!empty($exceptionsAll['crating_tickets'])) { $exceptions = explode(',', $exceptionsAll['crating_tickets']); foreach ($exceptions as $exception) { if (strpos($mailDetail['fromaddress'], $exception) !== FALSE) { return ['created_HelpDesk' => '']; } } } if ($adb->num_rows($result) == 0) { $contact_id = OSSMailScanner_Record_Model::findEmail($mailDetail['fromaddress'], 'Contacts', false); $parent_id = OSSMailScanner_Record_Model::findEmail($mailDetail['fromaddress'], 'Accounts', false); $HelpDeskInstance = CRMEntity::getInstance('HelpDesk'); $HelpDeskInstance->column_fields['assigned_user_id'] = $assigned_user_id; $HelpDeskInstance->column_fields['ticket_title'] = $mailDetail['subject']; if ($contact_id && $contact_id != '' && $contact_id != '0') { $HelpDeskInstance->column_fields['contact_id'] = $contact_id; } if ($parent_id && $parent_id != '' && $parent_id != '0') { $HelpDeskInstance->column_fields['parent_id'] = $parent_id; $servicecontracts = $adb->pquery("SELECT servicecontractsid, priority FROM vtiger_servicecontracts where sc_related_to = ? ", array($parent_id)); if ($adb->num_rows($servicecontracts) == 1) { $HelpDeskInstance->column_fields['servicecontractsid'] = $adb->query_result($servicecontracts, 0, 'servicecontractsid'); $HelpDeskInstance->column_fields['ticketpriorities'] = $adb->query_result($servicecontracts, 0, 'priority'); } } $HelpDeskInstance->column_fields['description'] = strip_tags($mailDetail['body']); $HelpDeskInstance->column_fields['ticketstatus'] = 'Open'; $HelpDeskInstance->save('HelpDesk'); $id = $HelpDeskInstance->id; $result_ossmailview = $adb->pquery("SELECT ossmailviewid FROM vtiger_ossmailview where uid = ? ", array($mailDetail['message_id']), true); if ($adb->num_rows($result_ossmailview) > 0) { $ossmailviewid = $adb->query_result($result_ossmailview, 0, 'ossmailviewid'); $adb->pquery("INSERT INTO vtiger_crmentityrel SET crmid=?, module=?, relcrmid=?, relmodule=?", array($ossmailviewid, 'OSSMailView', $id, 'HelpDesk')); } $adb->pquery("UPDATE vtiger_crmentity SET createdtime = ?,smcreatorid = ?,modifiedby = ? WHERE crmid = ? ", array($mailDetail['udate_formated'], $assigned_user_id, $assigned_user_id, $id)); } return array('created_HelpDesk' => $id); }
function _0_created_Email($user_id, $mailDetail, $folder, $return) { $type = OSSMailScanner_Record_Model::getTypeEmail($mailDetail); $folder_group = OSSMailScanner_Record_Model::getConfigFolderList($folder); $exceptionsAll = OSSMailScanner_Record_Model::getConfig('exceptions'); $adb = PearDatabase::getInstance(); $result_user_id = $adb->pquery('SELECT crm_user_id FROM roundcube_users where user_id = ? ', [$user_id]); $assigned_user_id = $adb->query_result($result_user_id, 0, 'crm_user_id'); $result = $adb->pquery('SELECT ossmailviewid FROM vtiger_ossmailview where uid = ? AND rc_user = ? ', [$mailDetail['message_id'], $user_id]); if ($type == 0) { $mailForExceptions = $mailDetail['toaddress']; } else { $mailForExceptions = $mailDetail['fromaddress']; } if (!empty($exceptionsAll['crating_mails'])) { $exceptions = explode(',', $exceptionsAll['crating_mails']); foreach ($exceptions as $exception) { if (strpos($mailForExceptions, $exception) !== FALSE) { return ['created_Email' => '']; } } } if ($adb->num_rows($result) == 0 && $mailDetail['message_id'] != '') { $OSSMailViewInstance = CRMEntity::getInstance('OSSMailView'); $OSSMailViewInstance->column_fields['assigned_user_id'] = $assigned_user_id; $OSSMailViewInstance->column_fields['subject'] = $mailDetail['subject']; $OSSMailViewInstance->column_fields['to_email'] = $mailDetail['toaddress']; $OSSMailViewInstance->column_fields['from_email'] = $mailDetail['fromaddress']; $OSSMailViewInstance->column_fields['reply_to_email'] = $mailDetail['reply_toaddress']; $OSSMailViewInstance->column_fields['ossmailview_sendtype'] = OSSMailScanner_Record_Model::getTypeEmail($mailDetail, true); $OSSMailViewInstance->column_fields['content'] = $mailDetail['body']; $OSSMailViewInstance->column_fields['orginal_mail'] = $mailDetail['clean']; $OSSMailViewInstance->column_fields['cc_email'] = $mailDetail['ccaddress']; $OSSMailViewInstance->column_fields['bcc_email'] = $mailDetail['bccaddress']; $OSSMailViewInstance->column_fields['fromaddress'] = $mailDetail['from']; $OSSMailViewInstance->column_fields['uid'] = $mailDetail['message_id']; $OSSMailViewInstance->column_fields['id'] = $mailDetail['id']; $OSSMailViewInstance->column_fields['mbox'] = $folder; $OSSMailViewInstance->column_fields['type'] = $type; $OSSMailViewInstance->column_fields['rc_user'] = $user_id; $adress = []; if ($mailDetail['fromaddress']) { $adress[] = $mailDetail['fromaddress']; } if ($mailDetail['reply_toaddress']) { $adress[] = $mailDetail['reply_toaddress']; } $OSSMailViewInstance->column_fields['from_id'] = OSSMailScanner_Record_Model::findEmail(implode(',', $adress), false, false); $adress = []; if ($mailDetail['toaddress']) { $adress[] = $mailDetail['toaddress']; } if ($mailDetail['ccaddress']) { $adress[] = $mailDetail['ccaddress']; } if ($mailDetail['bccaddress']) { $adress[] = $mailDetail['bccaddress']; } $OSSMailViewInstance->column_fields['to_id'] = OSSMailScanner_Record_Model::findEmail(implode(',', $adress), false, false); if (count($mailDetail['attachments']) > 0) { $OSSMailViewInstance->column_fields['attachments_exist'] = 1; } $OSSMailViewInstance->save('OSSMailView'); $id = $OSSMailViewInstance->id; $DocumentsIDs = OSSMail_Record_Model::_SaveAttachements($mailDetail['attachments'], $assigned_user_id, $mailDetail['udate_formated'], $id); $adb->pquery('UPDATE vtiger_crmentity SET smcreatorid = ?,modifiedby = ? WHERE crmid = ? ', [$assigned_user_id, $assigned_user_id, $id]); $adb->pquery('UPDATE vtiger_ossmailview SET date = ? WHERE ossmailviewid = ?;', [$mailDetail['udate_formated'], $id]); } return ['created_Email' => $id]; }