/**
* 回复用户信息
*/
public function actionReply()
{
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$userClass = $this->_utilRbac->getUserClass();
$timeout = intval(strtotime($_POST['create_time'])) + intval($_POST['timeout']);
if (CURRENT_TIME > $timeout && $_POST['cur_status'] == 1) {
//如果当前时间大于超时时间,并且当前工单为未处理状态,就说明回复时间已经过了,那么就超时
$isTimeout = '1';
} else {
$isTimeout = '0';
}
$replyContent = $_POST['reply'];
if ($_POST['lock']) {
$replyContent = '<em>[该消息未发送到游戏服务器]</em> ' . $replyContent;
}
//如果为不发送消息将自动在前面加上
$addQaArr = array('is_timeout' => $isTimeout, 'work_order_id' => $_POST['Id'], 'content' => $replyContent, 'qa' => 1, 'reply_name' => $userClass['_userName'], 'create_time' => CURRENT_TIME, 'game_type_id' => $_POST['game_type_id'], 'operator_id' => $_POST['operator_id']);
if ($isTimeout) {
$addQaArr['last_reply_time'] = $timeout;
}
//如果超时的话,将记录最后超时的时间
if ($_POST['source'] == 2 && !$_POST['lock']) {
//如果工单来源为2并且lock为不锁定,那么就要发送webservice
$gameServerList = $this->_getGlobalData('gameser_list');
$gameServerUrl = $gameServerList[$_POST['game_server_id']]['send_msg_url'];
//获取url地址
if (!$gameServerUrl) {
$this->_utilMsg->showMsg('发送消息给游戏服务端失败', -2);
}
$isOk = $this->_sendMsg(array('work_order_id' => $_POST['Id'], 'service_id' => $userClass['_serviceId'] ? $userClass['_serviceId'] : '001', 'content' => $replyContent, 'server_url' => $gameServerUrl, 'status' => $_POST['status']));
if ($isOk !== true) {
$this->_utilMsg->showMsg($isOk, -2);
}
}
$this->_modelWorkOrderQa->add($addQaArr);
#------改变房间工单,用户回复数------#
$userClass->setUpdateInfo(1);
$userClass->addToReplyNum(1);
if ($_POST['owner_user_id'] == $userClass['_id'] && $_POST['cur_status'] == 1) {
$userClass->setIncompleteOrderNum(-1);
}
//用户完成一个工单
if ($_POST['cur_status'] == 1) {
//如果为未回复将房间未完成工单数减1
$roomClass = $this->_utilRooms->getRoom($_POST['room_id']);
if (is_object($roomClass)) {
$roomClass->completeOrder(1);
//完成一个工单数
$roomClass->setUpdateInfo(1);
}
}
#------改变房间工单,用户回复数------#
$workOrderUpdateArr = array('status' => $_POST['status'], 'answer_num' => 'answer_num+1', 'owner_user_id' => $userClass['_id']);
//变为待处理,提问数+1
$this->_modelWorkOrder->update($workOrderUpdateArr, "Id={$_POST['Id']}");
$this->_utilMsg->showMsg(false);
}
/**
* 添加问题
*/
public function actionAdd()
{
if ($this->_isPost()) {
$this->_modelWorkOrderDetail = $this->_getGlobalData('Model_WorkOrderDetail', 'object');
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
#------获取问题类型额外信息------#
$questionType = $this->_modelQuestionType->findById($_POST['question_type']);
$questionFormTable = $questionType['form_table'];
$questionFormTableKey = $this->_modelQuestionType->getTtwoArrConvertOneArr($questionFormTable, 'name', 'name');
$formDetail = array();
if (!empty($questionFormTableKey)) {
foreach ($questionFormTableKey as $value) {
if ($value == null) {
continue;
}
$formDetail[$value] = $_POST[$value];
}
}
#------获取问题类型额外信息------#
#------生成工单work_order------#
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$userClass = $this->_utilRbac->getUserClass();
//获取用户资料,
$userName = $userClass['_nickName'];
$workOrder = array('game_type' => $_POST['game_type'], 'question_type' => $_POST['question_type'], 'source' => 5, 'question_num' => 1, 'create_time' => CURRENT_TIME, 'title' => $_POST['title']);
if ($_POST['game_server_id']) {
#------获取服务器ID和运营商ID------#
list($workOrder['operator_id'], $workOrder['game_server_id']) = explode(',', $_POST['game_server_id']);
unset($formDetail['game_server_id']);
//删除服务器列表数组
#------获取服务器ID和运营商ID------#
}
$this->_modelWorkOrder->add($workOrder);
$workOrderId = $this->_modelWorkOrder->returnLastInsertId();
//获取工单id
#------生成工单work_order------#
#------生成工单详细信息------#
$userDetail = array('nick_name' => $userName);
$detail = array('user_data' => $userDetail, 'form_detail' => $formDetail);
$addWorkOrderDetailArr = array('work_order_id' => $workOrderId, 'content' => serialize($detail));
$this->_modelWorkOrderDetail->add($addWorkOrderDetailArr);
#------生成工单详细信息------#
#------生成工单提问信息------#
$addWorkOrderQaArr = array('work_order_id' => $workOrderId, 'content' => $_POST['description'], 'create_time' => CURRENT_TIME);
$this->_modelWorkOrderQa->add($addWorkOrderQaArr);
#------生成工单提问回复信息------#
#------增加问题队列到队列------#
$this->_utilWorkOrder = $this->_getGlobalData('Util_WorkOrder', 'object');
$orderManage = $this->_utilWorkOrder->getOrderManage();
$workOrder['Id'] = $workOrderId;
$orderManage->addOrder($workOrder);
$orderManage->setUpdateInfo(1);
#------增加问题队列到队列------#
$this->_utilMsg->showMsg('工单提问成功', 1, Tools::url(CONTROL, 'Index', 1));
}
}
/**
* 用户追问
*/
public function actionReply()
{
// foreach ($_POST as &$value){
// $value=rawurldecode(urldecode($value));
// }
if ($_FILES['image']) {
$updateInfo = $this->_upload();
}
//如果有上传图片就上传文件
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
if ($updateInfo['web_path']) {
$_POST['content'] .= "<br>玩家截图：<br> <img src='{$updateInfo['web_path']}' />";
}
$addArr = array('work_order_id' => $_POST['id'], 'content' => $_POST['content'], 'qa' => 0, 'create_time' => CURRENT_TIME);
$updateArr = array('create_time' => CURRENT_TIME, 'status' => 1, 'question_num' => 'question_num+1');
$this->_modelWorkOrder->update($updateArr, "Id={$_POST['id']}");
$this->_modelWorkOrderQa->add($addArr);
$this->_returnAjaxJson(array('status' => 1, 'info' => null, 'data' => array('image_path' => $updateInfo['web_path'])));
}
/**
* 用户追问
*/
public function actionReply()
{
$_POST['id'] = intval($_POST['id']);
if (!$_POST['id']) {
$this->_returnAjaxJson(array('status' => 0, 'info' => 'error id', 'data' => NULL));
}
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$orderList = $this->_modelWorkOrder->findById($_POST['id']);
//工单详细
if (!$orderList) {
$this->_returnAjaxJson(array('status' => 0, 'info' => 'work order non-existent', 'data' => NULL));
}
$orderList['status'] = intval($orderList['status']);
if ($orderList['status'] < 1 || $orderList['status'] > 3) {
//satus是1、2、3才允许回复
$this->_returnAjaxJson(array('status' => 0, 'info' => 'status forbidden', 'data' => null));
}
if ($orderList['evaluation_status'] != '0') {
//已评价的工单不让追问
$this->_returnAjaxJson(array('status' => 0, 'info' => 'already evaluation', 'data' => null));
}
$sql = "SELECT qa,create_time from cndw_work_order_qa where work_order_id = " . $_POST['id'] . " order by id desc";
$pevQaInfo = $this->_modelWorkOrder->select($sql, 1);
if ($pevQaInfo) {
if ($pevQaInfo['qa'] == 0) {
$pevQusertionTime = $pevQaInfo['create_time'];
if (time() - $pevQusertionTime < 60) {
// 一分钟内的追问过于频繁
$this->_returnAjaxJson(array('status' => 0, 'info' => 'Too often asked, a minute later to continue', 'data' => null));
}
} elseif ($pevQaInfo['qa'] == 1) {
$pevQusertionTime = $pevQaInfo['create_time'];
if (time() - $pevQusertionTime > 3 * 24 * 60 * 60) {
//回复超过3天 后就不能进行追问
$this->_returnAjaxJson(array('status' => 0, 'info' => 'Questioning the validity of 3 days', 'data' => null));
}
}
}
foreach ($_POST as &$value) {
$value = rawurldecode(urldecode($value));
}
if ($_FILES['image']) {
$updateInfo = $this->_upload();
}
//如果有上传图片就上传文件
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
$content = $_POST['content'];
$content = str_replace(array('\\r\\n', '\\r'), chr(10), $content);
$addArr = array('work_order_id' => $_POST['id'], 'content' => $content, 'qa' => 0, 'user_id' => 0, 'create_time' => CURRENT_TIME);
if ($updateInfo && is_array($updateInfo)) {
$retArr = array();
$_imgArr = array();
$i = '';
foreach ($updateInfo as $img) {
$retArr["image_path{$i}"] = $img['web_path'];
$i++;
$_imgArr[] = str_replace(__ROOT__, '', $img["web_path"]);
}
$addArr['image'] = json_encode($_imgArr);
}
$updateArr = array('create_time' => CURRENT_TIME, 'status' => 1, 'question_num' => 'question_num+1');
$this->_modelWorkOrder->update($updateArr, "Id={$_POST['id']}");
$this->_modelWorkOrderQa->add($addArr);
#------检测如果当前负责工单的用户下线了,将重新载入工单------#
$this->_utilWorkOrder = $this->_getGlobalData('Util_WorkOrder', 'object');
$this->_utilOnline = $this->_getGlobalData('Util_Online', 'object');
$orderClass = $this->_utilWorkOrder->getOrderManage();
$userIsOnline = $this->_utilOnline->isUserOnline($orderList['owner_user_id']);
//是否在线
if (!$userIsOnline) {
//不在线
$orderList['game_type_id'] = $orderList['game_type'];
//处理兼容
$orderClass->addOrder($orderList);
//增加到order队列
}
#------检测如果当前负责工单的用户下线了,将重新载入工单------#
#------追加日志------#
$this->_modelOrderLog = $this->_getGlobalData('Model_OrderLog', 'object');
$this->_modelOrderLog->addLog(array('Id' => $_POST['id']), Model_OrderLog::BACK_ASK);
#------追加日志------#
$this->_returnAjaxJson(array('status' => 1, 'info' => 'InterfaceWorkOrder_Reply', 'data' => $retArr));
}
private function _saveSource4()
{
$orderArr = array();
$orderArr['game_type'] = intval($_POST['game_id']);
$orderArr['is_vip'] = intval($_GET['is_vip']);
$orderArr['user_account'] = $_POST['user_account'] ? $_POST['user_account'] : 0;
$orderArr['user_nickname'] = trim($_POST['user_nickname']);
$orderArr['money'] = intval($_POST['money_total']);
$orderArr['source'] = intval(4);
//工单来源
$orderArr['title'] = strip_tags($_POST['title']);
$orderArr['question_type'] = intval($_POST['question_type']);
$orderArr['question_num'] = 1;
$orderArr['create_time'] = CURRENT_TIME;
$orderArr['game_user_id'] = trim($_POST['user_id']);
if ($_FILES['image']) {
$updateInfo = $this->_upload();
//如果有上传图片就上传文件
}
$serverMarking = trim($_POST['server_marking']);
$gameServerList = $this->_modelGameSerList->findByMarking($_POST['game_id'], $serverMarking, $_POST['server_name']);
if (!$gameServerList) {
//未找到服务器
$this->_utilMsg->showMsg("game server non-existent", 1);
// $this->_returnAjaxJson ( array ('status' => 0, 'info' => 'game server non-existent', 'data' => null ) );
}
$this->_modelGameOperator = $this->_getGlobalData('Model_GameOperator', 'object');
$gameOperatorIndex = $this->_modelGameOperator->findByGidOId($_POST['game_id'], $gameServerList['operator_id']);
//找到此运营商的详细 资料.
if (!$gameOperatorIndex) {
//未找到游戏与运营商的索引
$this->_utilMsg->showMsg("game server or operator non-existent", 1);
// $this->_returnAjaxJson ( array ('status' => 0, 'info' => 'game server or operator non-existent', 'data' => null ) );
}
//vip等级，如果从游戏中有传$_POST['vip_level']过来，就使用$_POST['vip_level']，否则使用配置值
$orderArr['vip_level'] = isset($_REQUEST['vip']) ? intval($_REQUEST['vip']) : $this->_modelGameOperator->getVipLevel($gameOperatorIndex['vip_setup']['vip_pay'], $_POST['money_total']);
$orderArr['vip_level'] = min(6, $orderArr['vip_level']);
$orderArr['timeout'] = $this->_modelGameOperator->getTimeOut($gameOperatorIndex['vip_setup']['vip_timeout'], $orderArr['vip_level']);
$orderArr['timeout'] *= 60;
//换成秒
$orderArr['is_verify'] = 0;
$orderArr['operator_id'] = $gameServerList['operator_id'];
$orderArr['game_server_id'] = $gameServerList['Id'];
$orderArr['is_read'] = 0;
if ($gameServerList['room_id']) {
$orderArr['room_id'] = $gameServerList['room_id'];
}
if (!$this->_modelWorkOrder->add($orderArr)) {
//创建表单失败
$this->_returnAjaxJson(array('status' => 0, 'info' => 'Failure to create order', 'data' => null));
}
$workOrderId = $this->_modelWorkOrder->returnLastInsertId();
//获取工单id
#------追加日志------#
$this->_modelOrderLog = $this->_getGlobalData('Model_OrderLog', 'object');
$this->_modelOrderLog->addLog(array('game_type_id' => $orderArr['game_type'], 'operator_id' => $orderArr['operator_id'], 'server_id' => $orderArr['game_server_id'], 'Id' => $workOrderId), Model_OrderLog::ASK);
#------追加日志------#
#------增加新的工单到队列------#
if ($orderArr['room_id']) {
$addOrder = array('Id' => $workOrderId, 'vip_level' => $orderArr['vip_level'], 'room_id' => $orderArr['room_id'], 'game_type_id' => $orderArr['game_type'], 'operator_id' => $orderArr['operator_id']);
$this->_utilWorkOrder = $this->_getGlobalData('Util_WorkOrder', 'object');
$orderManageClass = $this->_utilWorkOrder->getOrderManage();
$orderManageClass->addOrder($addOrder);
$orderManageClass = null;
}
#------增加新的工单到队列------#
$orderDetail = array();
$orderDetail['form_detail'] = array();
$orderDetail['user_data'] = array('user_id' => $_POST['user_id'], 'user_account' => $_POST['user_account'], 'user_nickname' => $_POST['user_nickname'], 'money_total' => isset($_POST['money_total']) ? $_POST['money_total'] : -1, 'money_month' => isset($_POST['money_month']) ? $_POST['money_month'] : -1, 'register_date' => !$_POST['register_date'] || $_POST['register_date'] == 'null' ? null : $_POST['register_date'], 'ip' => $_POST['ip']);
//钻类型
if (isset($_POST['flatType'])) {
$orderDetail['ext']['flatType']['desc'] = '钻类型';
switch ($_POST['flatType']) {
case '1':
$orderDetail['ext']['flatType']['value'] = '<font color="#FF9900">黄钻</font>';
break;
case '10':
$orderDetail['ext']['flatType']['value'] = '<font color="#0000FF">蓝钻</font>';
break;
default:
$orderDetail['ext']['flatType']['value'] = '<font color="#999999">无</font>';
}
}
//钻等级
if (isset($_POST['diamondLevel'])) {
$orderDetail['ext']['diamondLevel'] = array('desc' => '钻等级', 'value' => $_POST['diamondLevel']);
}
//是否年费黄钻
if (isset($_POST['yearDiamond'])) {
$orderDetail['ext']['yearDiamond'] = array('desc' => '是否年费', 'value' => $_POST['yearDiamond'] ? '是' : '否');
}
//游戏VIP等级
if (isset($_POST['vip'])) {
$orderDetail['ext']['vip'] = array('desc' => '游戏VIP等级', 'value' => $_POST['vip']);
}
$orderDetail = serialize($orderDetail);
$this->_modelWorkOrderDetail = $this->_getGlobalData('Model_WorkOrderDetail', 'object');
$this->_modelWorkOrderDetail->add(array('work_order_id' => $workOrderId, 'content' => $orderDetail));
#-----插入对话表------#
$retArr = array('order_id' => $workOrderId);
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
$content = strip_tags($_POST['content']);
$content = str_replace(array('\\r\\n', '\\r'), chr(10), $content);
$orderDialog = array('user_id' => 0, 'game_type_id' => $_POST['game_id'], 'operator_id' => $orderArr['operator_id'], 'work_order_id' => $workOrderId, 'qa' => '0', 'content' => $content, 'create_time' => CURRENT_TIME);
if ($updateInfo && is_array($updateInfo)) {
$_imgArr = array();
$i = '';
foreach ($updateInfo as $img) {
$retArr["image_path{$i}"] = $img['web_path'];
$i++;
$_imgArr[] = str_replace(__ROOT__, '', $img["web_path"]);
}
$orderDialog['image'] = json_encode($_imgArr);
}
$this->_modelWorkOrderQa->add($orderDialog);
//$orderArr["room_id"]
if ($orderArr['room_id'] && $gameServerList['server_url'] && $_POST['user_id']) {
$this->_autoreply($orderArr, $gameServerList['server_url']);
}
#-----插入对话表------#
eaccelerator_rm('question_' . $orderArr['user_account']);
eaccelerator_put('question_' . $orderArr['user_account'], md5($orderArr['user_account'] . $orderArr['title']), 60);
$this->_utilMsg->showMsg("提交成功", 1);
}