/**
* @param Mirasvit_Helpdesk_Model_Ticket $ticket
*/
public function clearDraft($ticket)
{
$ticketId = $ticket->getId();
$collection = Mage::getModel('helpdesk/draft')->getCollection();
$collection->addFieldToFilter('ticket_id', $ticketId);
foreach ($collection as $item) {
$item->delete();
}
return;
}
/**
* @param Mirasvit_Helpdesk_Model_Ticket $object
* @param string $subject
*
* @return string
*/
public function getEmailSubject($object, $subject = '')
{
$result = '';
if (Mage::getSingleton('helpdesk/config')->getNotificationIsShowCode()) {
$result = "[#{$object->getCode()}] ";
}
if ($subject) {
$result .= "{$subject} - ";
}
$result .= $object->getName();
return $result;
}
/**
* @param Mirasvit_Helpdesk_Model_Ticket $ticket
*
* @return string
*/
public function getParsedTemplate($ticket)
{
$storeId = $ticket->getStoreId();
$storeOb = Mage::getModel('core/store')->load($storeId);
if (!($name = Mage::getStoreConfig('general/store_information/name', $storeId))) {
$name = $storeOb->getName();
}
$store = new Varien_Object(array('name' => $name, 'phone' => Mage::getStoreConfig('general/store_information/phone', $storeId), 'address' => Mage::getStoreConfig('general/store_information/address', $storeId)));
/** @var Mage_Admin_Model_User $user */
$user = Mage::getSingleton('admin/session')->getUser();
$result = Mage::helper('mstcore/parsevariables')->parse($this->getTemplate(), array('ticket' => $ticket, 'store' => $store, 'user' => $user), array(), $store->getId());
return $result;
}
/**
* @param Mirasvit_Helpdesk_Model_Ticket $ticket
*/
public function checkReadTicketRestrictions($ticket)
{
$allow = false;
if ($permission = $this->getPermission()) {
$departmentIds = $permission->getDepartmentIds();
if (in_array(0, $departmentIds)) {
$allow = true;
} else {
if (in_array($ticket->getDepartmentId(), $departmentIds)) {
$allow = true;
}
}
}
if (!$allow) {
echo $this->__('You don\'t have permissions to read this ticket. Please, contact your administrator.');
die;
}
}
/**
* @param Mirasvit_Helpdesk_Model_Ticket $ticket
*/
public function sendNotificationReminder($ticket)
{
$templateName = $this->getConfig()->getNotificationReminderTemplate();
$recipientEmail = $ticket->getFpRemindEmail();
$recipientName = '';
$config = Mage::getSingleton('helpdesk/config');
if ($config->getDeveloperIsActive()) {
if ($sandboxEmail = $config->getDeveloperSandboxEmail()) {
$recipientEmail = $sandboxEmail;
}
}
$ticket = Mage::getModel('helpdesk/ticket')->getCollection()->joinFields()->addFieldToFilter('ticket_id', $ticket->getId())->getFirstItem();
$department = Mage::getModel('helpdesk/department')->load($ticket->getDepartmentId());
$customer = $ticket->getCustomer();
$user = Mage::getModel('admin/user')->load($ticket->getUserId());
$store = Mage::getModel('core/store')->load($ticket->getStoreId());
$variables = array('ticket' => $ticket, 'customer' => $customer, 'user' => $user, 'department' => $department, 'store' => $store);
$senderName = Mage::getStoreConfig("trans_email/ident_{$this->getSender()}/name");
$senderEmail = Mage::getStoreConfig("trans_email/ident_{$this->getSender()}/email");
$this->send($templateName, $senderName, $senderEmail, $recipientEmail, $recipientName, $variables, $ticket->getStoreId());
}
/**
* @param Mirasvit_Helpdesk_Model_Ticket $ticket
* @param $triggeredBy
* @param $by
*
* @return mixed
*/
public static function getHistoryRecord($ticket, $triggeredBy, $by)
{
if (!isset(self::$history[$ticket->getId()])) {
$history = Mage::getModel('helpdesk/history');
$history->setTicketId($ticket->getId());
$history->setTriggeredBy($triggeredBy);
switch ($triggeredBy) {
case Mirasvit_Helpdesk_Model_Config::CUSTOMER:
$history->setName($by['customer']->getName());
break;
case Mirasvit_Helpdesk_Model_Config::USER:
$history->setName($by['user']->getName());
break;
case Mirasvit_Helpdesk_Model_Config::THIRD:
$history->setName($by['email']->getSenderNameOrEmail());
break;
case Mirasvit_Helpdesk_Model_Config::RULE:
$history->setName($by['rule']->getName());
break;
}
self::$history[$ticket->getId()] = $history;
}
return self::$history[$ticket->getId()];
}
/**
* @param Mirasvit_Helpdesk_Model_Ticket $ticket
*
* @return string
*/
public function getTagsAsString($ticket)
{
$ticket->loadTagIds();
if (count($ticket->getTagIds()) == 0) {
return '';
}
$collection = Mage::getModel('helpdesk/tag')->getCollection()->addFieldToFilter('tag_id', $ticket->getTagIds());
$arr = array();
foreach ($collection as $tag) {
$arr[] = $tag->getName();
}
return implode(', ', $arr);
}
/**
* @test
* @loadFixture data2
*
* @doNotIndex catalog_product_price
*/
public function getLastMessageTest()
{
$this->assertEquals('Test message body', $this->_model->getLastMessage()->getBodyPlain());
$this->assertEquals('Test message body', $this->_model->getLastMessageHtmlText());
}
/**
* @param Mirasvit_Helpdesk_Model_Ticket $ticket
*/
public function process($ticket)
{
if ($ticket->getFpPriorityId()) {
$ticket->setPriorityId($ticket->getFpPriorityId());
}
if ($ticket->getFpStatusId()) {
$ticket->setStatusId($ticket->getFpStatusId());
}
if ($ticket->getFpDepartmentId()) {
$ticket->setDepartmentId($ticket->getFpDepartmentId());
}
if ($ticket->getFpUserId()) {
$ticket->setUserId($ticket->getFpUserId());
}
if ($ticket->getFpIsRemind()) {
Mage::helper('helpdesk/mail')->sendNotificationReminder($ticket);
}
$ticket->setData('fp_execute_at', null)->setData('fp_period_value', null)->setData('fp_period_unit', null)->setData('fp_is_remind', false);
$ticket->save();
}
/**
* @param Mirasvit_Helpdesk_Model_Ticket $ticket
* @param Mage_Customer_Model_Customer|false $customer
* @param Mage_Admin_Model_User|false $user
* @param $recipientEmail
* @param $recipientName
* @param $templateName
* @param Mirasvit_Helpdesk_Model_Attachment[] $attachments
* @param array $variables
* @param bool $emailFlag
*
* @return bool
*
* @throws Exception
* @throws Zend_Mail_Exception
*/
public function mail($ticket, $customer, $user, $recipientEmail, $recipientName, $templateName, $attachments = array(), $variables = array(), $emailFlag = false)
{
if ($templateName == 'none') {
return false;
}
$storeId = $ticket->getStoreId();
$config = Mage::getSingleton('helpdesk/config');
if ($config->getDeveloperIsActive($storeId)) {
if ($sandboxEmail = $config->getDeveloperSandboxEmail($storeId)) {
$recipientEmail = $sandboxEmail;
}
}
$department = $ticket->getDepartment();
$store = $ticket->getStore();
if (!$customer) {
$customer = $ticket->getCustomer();
}
if (!$user) {
$user = $ticket->getUser();
}
// save current design settings
$currentDesignConfig = clone $this->_getDesignConfig();
$this->_setDesignConfig(array('area' => 'frontend', 'store' => $store->getId()));
$this->_applyDesignConfig();
$variables = array_merge($variables, array('ticket' => $ticket, 'customer' => $customer, 'user' => $user, 'department' => $department, 'store' => $store, 'hidden_separator' => Mage::helper('helpdesk/email')->getHiddenSeparator(), 'logo_url' => $this->_getLogoUrl($store), 'logo_alt' => $this->_getLogoAlt($store)));
if (isset($variables['email_subject'])) {
$variables['email_subject'] = $this->processVariable($variables['email_subject'], $variables);
}
if (isset($variables['email_body'])) {
$variables['email_body'] = $this->processVariable($variables['email_body'], $variables);
}
$senderName = Mage::getStoreConfig("trans_email/ident_{$department->getSenderEmail()}/name", $storeId);
$senderEmail = Mage::getStoreConfig("trans_email/ident_{$department->getSenderEmail()}/email", $storeId);
if (!$senderEmail) {
return;
}
if (!$recipientEmail) {
return;
}
$template = Mage::getModel('core/email_template');
foreach ($attachments as $attachment) {
/* @noinspection PhpUndefinedClassInspection */
$template->getMail()->createAttachment($attachment->getBody(), $attachment->getType(), Zend_Mime::DISPOSITION_ATTACHMENT, Zend_Mime::ENCODING_BASE64, $attachment->getName());
}
$translate = Mage::getSingleton('core/translate');
$translate->setTranslateInline(false);
if ($emailFlag) {
$template->getMail()->addHeader('Auto-Submitted', $emailFlag);
}
// Mandrill NOT ABLE to send CC - so we need an overwork
if (method_exists($template->getMail(), 'addCc')) {
if (count($ticket->getCc())) {
$template->getMail()->addCc($ticket->getCc());
}
} else {
$recipientEmail = array_unique(array_merge((array) $recipientEmail, $ticket->getCc()));
}
$bcc = array_unique(array_merge($this->getConfig()->getGeneralBccEmail($storeId), $ticket->getBcc()));
if (count($bcc)) {
$template->getMail()->addBcc($bcc);
}
$template->setDesignConfig(array('area' => 'frontend', 'store' => $storeId));
$template->sendTransactional($templateName, array('name' => $senderName, 'email' => $senderEmail), $recipientEmail, $recipientName, $variables, $storeId);
$text = $template->getProcessedTemplate($variables, true);
$this->emails[] = $text;
$translate->setTranslateInline(true);
// restore previous design settings
$this->_setDesignConfig($currentDesignConfig->getData());
$this->_applyDesignConfig();
}
/**
* @param Mirasvit_Helpdesk_Model_Ticket $ticket
* @param Mirasvit_Helpdesk_Model_Field $field
*
* @return bool|string
*/
public function getValue($ticket, $field)
{
$value = $ticket->getData($field->getCode());
if (!$value) {
return false;
}
if ($field->getType() == 'checkbox') {
$value = $value ? Mage::helper('helpdesk')->__('Yes') : Mage::helper('helpdesk')->__('No');
} elseif ($field->getType() == 'date') {
$value = Mage::helper('core')->formatDate($value, Mage_Core_Model_Locale::FORMAT_TYPE_MEDIUM);
} elseif ($field->getType() == 'select') {
$values = $field->getValues();
$value = $values[$value];
}
return $value;
}
