$extid = trim(preg_replace("/[^0-9]/", "", $regs[0]));
$ticket = new Ticket(Ticket::getIdByExtId($extid));
//Allow mismatched emails?? For now hell NO.
if (!is_object($ticket) || strcasecmp($ticket->getEmail(), $var['email'])) {
$ticket = null;
}
}
$errors = array();
$msgid = 0;
if (!$ticket) {
//New tickets...
$ticket = Ticket::create($var, $errors, 'email');
if (!is_object($ticket) || $errors) {
api_exit(EX_DATAERR, 'Ticket create Failed ' . implode("\n", $errors) . "\n\n");
}
$msgid = $ticket->getLastMsgId();
} else {
//post message....postMessage does the cleanup.
if (!($msgid = $ticket->postMessage($var['message'], 'Email', $var['mid'], $var['header']))) {
api_exit(EX_DATAERR, 'Unable to post message');
}
}
//Ticket created...save attachments if enabled.
if ($cfg->allowEmailAttachments() && ($attachments = $parser->getAttachments())) {
foreach ($attachments as $attachment) {
if ($attachment['filename'] && $ost->isFileTypeAllowed($attachment['filename'])) {
$ticket->saveAttachment(array('name' => $attachment['filename'], 'data' => $attachment['body']), $msgid, 'M');
}
}
}
api_exit(EX_SUCCESS);
$msgid = 0;
if (!$ticket) {
//New tickets...
$ticket = Ticket::create($var, $errors, 'email');
if (!is_object($ticket) || $errors) {
api_exit(EX_DATAERR, $trl->translate('TEXT_CREATE_FAILED') . ' ' . implode("\n", $errors) . "\n\n");
}
$msgid = $ticket->getLastMsgId();
} else {
$message = $var['message'];
//Strip quoted reply...TODO: figure out how mail clients do it without special tag..
if ($cfg->stripQuotedReply() && ($tag = $cfg->getReplySeparator()) && strpos($var['message'], $tag)) {
list($message) = split($tag, $var['message']);
}
//post message....postMessage does the cleanup.
if (!($msgid = $ticket->postMessage($message, 'Email', $var['mid'], $var['header']))) {
api_exit(EX_DATAERR, "Unable to post message \n\n {$message}\n");
}
}
//Ticket created...save attachments if enabled.
if ($cfg->allowEmailAttachments()) {
if ($attachments = $parser->getAttachments()) {
//print_r($attachments);
foreach ($attachments as $k => $attachment) {
if ($attachment['filename'] && $cfg->canUploadFileType($attachment['filename'])) {
$ticket->saveAttachment($attachment['filename'], $attachment['body'], $msgid, 'M');
}
}
}
}
api_exit(EX_SUCCESS);
function parse($stream)
{
global $cfg;
$contents = '';
if (is_resource($stream)) {
while (!feof($stream)) {
$contents .= fread($stream, 8192);
}
} else {
$contents = $stream;
}
$parser = new Mail_Parse($contents);
if (!$parser->decode()) {
//Decode...returns false on decoding errors
return $this->err('Email parse failed [' . $parser->getError() . ']');
}
$data = array();
$data['emailId'] = 0;
$data['recipients'] = array();
$data['subject'] = $parser->getSubject();
$data['header'] = $parser->getHeader();
$data['mid'] = $parser->getMessageId();
$data['priorityId'] = $parser->getPriority();
$data['flags'] = new ArrayObject();
//FROM address: who sent the email.
if ($fromlist = $parser->getFromAddressList()) {
$from = $fromlist[0];
//Default.
foreach ($fromlist as $fromobj) {
if (!Validator::is_email($fromobj->mailbox . '@' . $fromobj->host)) {
continue;
}
$from = $fromobj;
break;
}
$data['email'] = $from->mailbox . '@' . $from->host;
$data['name'] = trim($from->personal, '"');
if ($from->comment && $from->comment[0]) {
$data['name'] .= ' (' . $from->comment[0] . ')';
}
//Use email address as name when FROM address doesn't have a name.
if (!$data['name'] && $data['email']) {
$data['name'] = $data['email'];
}
}
/* Scan through the list of addressees (via To, Cc, and Delivered-To headers), and identify
* how the mail arrived at the system. One of the mails should be in the system email list.
* The recipient list (without the Delivered-To addressees) will be made available to the
* ticket filtering system. However, addresses in the Delivered-To header should never be
* considered for the collaborator list.
*/
$tolist = array();
if ($to = $parser->getToAddressList()) {
$tolist['to'] = $to;
}
if ($cc = $parser->getCcAddressList()) {
$tolist['cc'] = $cc;
}
if ($dt = $parser->getDeliveredToAddressList()) {
$tolist['delivered-to'] = $dt;
}
foreach ($tolist as $source => $list) {
foreach ($list as $addr) {
if (!($emailId = Email::getIdByEmail(strtolower($addr->mailbox) . '@' . $addr->host))) {
//Skip virtual Delivered-To addresses
if ($source == 'delivered-to') {
continue;
}
$data['recipients'][] = array('source' => sprintf(_S("Email (%s)"), $source), 'name' => trim(@$addr->personal, '"'), 'email' => strtolower($addr->mailbox) . '@' . $addr->host);
} elseif (!$data['emailId']) {
$data['emailId'] = $emailId;
}
}
}
/*
* In the event that the mail was delivered to the system although none of the system
* mail addresses are in the addressee lists, be careful not to include the addressee
* in the collaborator list. Therefore, the delivered-to addressees should be flagged so they
* are not added to the collaborator list in the ticket creation process.
*/
if ($tolist['delivered-to']) {
foreach ($tolist['delivered-to'] as $addr) {
foreach ($data['recipients'] as $i => $r) {
if (strcasecmp($r['email'], $addr->mailbox . '@' . $addr->host) === 0) {
$data['recipients'][$i]['source'] = 'delivered-to';
}
}
}
}
//maybe we got BCC'ed??
if (!$data['emailId']) {
$emailId = 0;
if ($bcc = $parser->getBccAddressList()) {
foreach ($bcc as $addr) {
if ($emailId = Email::getIdByEmail($addr->mailbox . '@' . $addr->host)) {
break;
}
}
}
$data['emailId'] = $emailId;
}
if ($parser->isBounceNotice()) {
// Fetch the original References and assign to 'references'
if ($headers = $parser->getOriginalMessageHeaders()) {
$data['references'] = $headers['references'];
$data['in-reply-to'] = @$headers['in-reply-to'] ?: null;
}
// Fetch deliver status report
$data['message'] = $parser->getDeliveryStatusMessage() ?: $parser->getBody();
$data['thread-type'] = 'N';
$data['flags']['bounce'] = true;
} else {
// Typical email
$data['message'] = $parser->getBody();
$data['in-reply-to'] = @$parser->struct->headers['in-reply-to'];
$data['references'] = @$parser->struct->headers['references'];
$data['flags']['bounce'] = TicketFilter::isBounce($data['header']);
}
$data['to-email-id'] = $data['emailId'];
if ($replyto = $parser->getReplyTo()) {
$replyto = $replyto[0];
$data['reply-to'] = $replyto->mailbox . '@' . $replyto->host;
if ($replyto->personal) {
$data['reply-to-name'] = trim($replyto->personal, " \t\n\r\v\"");
}
}
$data['attachments'] = $parser->getAttachments();
return $data;
}
function parse($stream)
{
global $cfg;
$contents = '';
if (is_resource($stream)) {
while (!feof($stream)) {
$contents .= fread($stream, 8192);
}
} else {
$contents = $stream;
}
$parser = new Mail_Parse($contents);
if (!$parser->decode()) {
//Decode...returns false on decoding errors
return $this->err('Email parse failed [' . $parser->getError() . ']');
}
$data = array();
//FROM address: who sent the email.
if (($fromlist = $parser->getFromAddressList()) && !PEAR::isError($fromlist)) {
$from = $fromlist[0];
//Default.
foreach ($fromlist as $fromobj) {
if (!Validator::is_email($fromobj->mailbox . '@' . $fromobj->host)) {
continue;
}
$from = $fromobj;
break;
}
$data['email'] = $from->mailbox . '@' . $from->host;
$data['name'] = trim($from->personal, '"');
if ($from->comment && $from->comment[0]) {
$data['name'] .= ' (' . $from->comment[0] . ')';
}
//Use email address as name when FROM address doesn't have a name.
if (!$data['name'] && $data['email']) {
$data['name'] = $data['email'];
}
}
//TO Address:Try to figure out the email address... associated with the incoming email.
$emailId = 0;
if ($tolist = $parser->getToAddressList()) {
foreach ($tolist as $toaddr) {
if ($emailId = Email::getIdByEmail($toaddr->mailbox . '@' . $toaddr->host)) {
break;
}
}
}
//maybe we got CC'ed??
if (!$emailId && ($cclist = $parser->getCcAddressList())) {
foreach ($cclist as $ccaddr) {
if ($emailId = Email::getIdByEmail($ccaddr->mailbox . '@' . $ccaddr->host)) {
break;
}
}
}
$data['subject'] = $parser->getSubject();
$data['message'] = Format::stripEmptyLines($parser->getBody());
$data['header'] = $parser->getHeader();
$data['mid'] = $parser->getMessageId();
$data['priorityId'] = $parser->getPriority();
$data['emailId'] = $emailId;
$data['in-reply-to'] = $parser->struct->headers['in-reply-to'];
$data['references'] = $parser->struct->headers['references'];
if (($replyto = $parser->getReplyTo()) && !PEAR::isError($replyto)) {
$replyto = $replyto[0];
$data['reply-to'] = $replyto->mailbox . '@' . $replyto->host;
if ($replyto->personal) {
$data['reply-to-name'] = trim($replyto->personal, " \t\n\r\v\"");
}
}
if ($cfg && $cfg->allowEmailAttachments()) {
$data['attachments'] = $parser->getAttachments();
}
return $data;
}