public function execute()
{
if (false === ($ticket = GWF_HelpdeskTicket::getByID(Common::getGetString('ticket')))) {
return $this->module->error('err_ticket');
}
if (false === ($message = GWF_HelpdeskMsg::getByID(Common::getGetString('message')))) {
return $this->module->error('err_tmsg');
}
if ($message->getHashcode() !== Common::getGetString('token')) {
return $this->module->error('err_token');
}
return $this->onMarkSolved($ticket, $message);
}
public function execute()
{
if (false === ($ticket = GWF_HelpdeskTicket::getByID(Common::getGet('ticket')))) {
return $this->module->error('err_ticket');
}
if (!$ticket->hasPermission(GWF_Session::getUser())) {
return GWF_HTML::err('ERR_NO_PERMISSION');
}
$back = '';
## Post
if (isset($_POST['reply'])) {
$back .= $this->onReply($ticket);
}
## Get
if (isset($_GET['work'])) {
$back .= $this->onWork($ticket);
}
if (Common::getGetString('faq') === '1') {
$back .= $this->onFaq($ticket, true);
} elseif (Common::getGetString('faq') === '0') {
$back .= $this->onFaq($ticket, false);
}
if (Common::getGetString('infaq') === '1') {
$back .= $this->onInFaq($ticket, true);
} elseif (Common::getGetString('infaq') === '0') {
$back .= $this->onInFaq($ticket, false);
}
if (Common::getGetString('msgfaq') === '1') {
$back .= $this->onMsgFAQ($ticket, true);
} elseif (Common::getGetString('msgfaq') === '0') {
$back .= $this->onMsgFAQ($ticket, false);
}
if (Common::getGetString('solve') === '1') {
$back .= $this->onSolve($ticket, 'solved');
} elseif (Common::getGetString('solve') === '0') {
$back .= $this->onSolve($ticket, 'unsolved');
}
if (isset($_GET['raise'])) {
$back .= $this->onRaisePrio($ticket, 1);
} elseif (isset($_GET['lower'])) {
$back .= $this->onRaisePrio($ticket, -1);
}
if (isset($_GET['reply'])) {
return $back . $this->templateTicketReply($ticket);
}
return $back . $this->templateTicket($ticket);
}
public function execute()
{
if (false === ($ticket = GWF_HelpdeskTicket::getByID(Common::getGetString('ticket')))) {
return $this->module->error('err_ticket');
}
if (false === ($user = GWF_User::getByID(Common::getGetString('worker')))) {
return GWF_HTML::err('ERR_UNKNOWN_USER');
}
$user->loadGroups();
if (!$user->isAdmin() && !$user->isStaff()) {
return GWF_HTML::err('ERR_NO_PERMISSION');
}
if (!$ticket->isOpen()) {
return $this->module->error('err_not_open');
}
if ($ticket->getHashcode() !== Common::getGetString('token')) {
return $this->module->error('err_token');
}
return $this->onAssign($ticket, $user);
}
