Exemple #1
0
 function showEntryAction()
 {
     @($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
     $tpl = DevblocksPlatform::getTemplateService();
     $tpl_path = dirname(dirname(__FILE__)) . '/templates/';
     $tpl->assign('path', $tpl_path);
     $tpl->cache_lifetime = "0";
     /*
      * [IMPORTANT -- Yes, this is simply a line in the sand.]
      * You're welcome to modify the code to meet your needs, but please respect 
      * our licensing.  Buy a legitimate copy to help support the project!
      * http://www.cerberusweb.com/
      */
     $license = CerberusLicense::getInstance();
     //		if(empty($id) && (empty($license['serial']) || (!empty($license['serial']) && !empty($license['users'])))
     //			&& 10 <= DAO_TimeTrackingEntry::getItemCount()) {
     //			$tpl->display('file:' . $tpl_path . 'calls/ajax/trial.tpl');
     //			return;
     //		}
     /*
      * This treats procedurally created model objects
      * the same as existing objects
      */
     //		if(!empty($id)) { // Were we given a model ID to load?
     //			if(null != ($model = DAO_TimeTrackingEntry::get($id)))
     //				$tpl->assign('model', $model);
     //		} elseif (!empty($model)) { // Were we passed a model object without an ID?
     //			$tpl->assign('model', $model);
     //		}
     // Org Name
     //		if(!empty($model->debit_org_id)) {
     //			if(null != ($org = DAO_ContactOrg::get($model->debit_org_id)))
     //				$tpl->assign('org', $org);
     //		}
     $workers = DAO_Worker::getAllActive();
     $tpl->assign('workers', $workers);
     $tpl->display('file:' . $tpl_path . 'calls/ajax/call_entry_panel.tpl');
 }
Exemple #2
0
 function getTeamAction()
 {
     $translate = DevblocksPlatform::getTranslationService();
     $worker = CerberusApplication::getActiveWorker();
     if (!$worker || !$worker->is_superuser) {
         echo $translate->_('common.access_denied');
         return;
     }
     @($id = DevblocksPlatform::importGPC($_REQUEST['id']));
     $tpl = DevblocksPlatform::getTemplateService();
     $tpl->assign('path', $this->_TPL_PATH);
     $teams = DAO_Group::getAll();
     $tpl->assign('teams', $teams);
     @($team = $teams[$id]);
     $tpl->assign('team', $team);
     if (!empty($id)) {
         @($members = DAO_Group::getTeamMembers($id));
         $tpl->assign('members', $members);
     }
     $workers = DAO_Worker::getAllActive();
     $tpl->assign('workers', $workers);
     $tpl->assign('license', CerberusLicense::getInstance());
     $tpl->display('file:' . $this->_TPL_PATH . 'configuration/tabs/groups/edit_group.tpl');
 }
Exemple #3
0
 public function writeResponse(DevblocksHttpResponse $response)
 {
     $path = $response->path;
     // [JAS]: Ajax? // [TODO] Explore outputting whitespace here for Safari
     //	    if(empty($path))
     //			return;
     $tpl = DevblocksPlatform::getTemplateService();
     $session = DevblocksPlatform::getSessionService();
     $settings = CerberusSettings::getInstance();
     $translate = DevblocksPlatform::getTranslationService();
     $active_worker = CerberusApplication::getActiveWorker();
     $visit = $session->getVisit();
     $page_manifests = $this->_getAllowedPages();
     $controller = array_shift($path);
     // Default page [TODO] This is supposed to come from framework.config.php
     if (empty($controller)) {
         $controller = 'home';
     }
     // [JAS]: Require us to always be logged in for Cerberus pages
     if (empty($visit) && 0 != strcasecmp($controller, 'login')) {
         $query = array();
         if (!empty($response->path)) {
             $query = array('url' => urlencode(implode('/', $response->path)));
         }
         DevblocksPlatform::redirect(new DevblocksHttpRequest(array('login'), $query));
     }
     $page_id = $this->_getPageIdByUri($controller);
     @($page = DevblocksPlatform::getExtension($page_id, true));
     /* @var $page CerberusPageExtension */
     if (empty($page)) {
         header("Status: 404");
         return;
         // [TODO] 404
     }
     // [JAS]: Listeners (Step-by-step guided tour, etc.)
     $listenerManifests = DevblocksPlatform::getExtensions('devblocks.listener.http');
     foreach ($listenerManifests as $listenerManifest) {
         /* @var $listenerManifest DevblocksExtensionManifest */
         $inst = $listenerManifest->createInstance();
         /* @var $inst DevblocksHttpRequestListenerExtension */
         $inst->run($response, $tpl);
     }
     $tpl->assign('active_worker', $active_worker);
     $tour_enabled = false;
     if (!empty($visit) && !is_null($active_worker)) {
         $tour_enabled = intval(DAO_WorkerPref::get($active_worker->id, 'assist_mode', 1));
         if (DEMO_MODE) {
             $tour_enabled = 1;
         }
         // override for DEMO
         $keyboard_shortcuts = intval(DAO_WorkerPref::get($active_worker->id, 'keyboard_shortcuts', 1));
         $tpl->assign('pref_keyboard_shortcuts', $keyboard_shortcuts);
         $active_worker_memberships = $active_worker->getMemberships();
         $tpl->assign('active_worker_memberships', $active_worker_memberships);
         $unread_notifications = DAO_WorkerEvent::getUnreadCountByWorker($active_worker->id);
         $tpl->assign('active_worker_notify_count', $unread_notifications);
         DAO_Worker::logActivity($active_worker->id, $page->getActivity());
     }
     $tpl->assign('tour_enabled', $tour_enabled);
     // [JAS]: Variables provided to all page templates
     $tpl->assign('settings', $settings);
     $tpl->assign('session', $_SESSION);
     $tpl->assign('translate', $translate);
     $tpl->assign('visit', $visit);
     $tpl->assign('license', CerberusLicense::getInstance());
     $tpl->assign('page_manifests', $page_manifests);
     $tpl->assign('page', $page);
     $tpl->assign('response_uri', implode('/', $response->path));
     $core_tpl = DEVBLOCKS_PLUGIN_PATH . 'cerberusweb.core/templates/';
     $tpl->assign('core_tpl', $core_tpl);
     // Prebody Renderers
     $preBodyRenderers = DevblocksPlatform::getExtensions('cerberusweb.renderer.prebody', true);
     if (!empty($preBodyRenderers)) {
         $tpl->assign('prebody_renderers', $preBodyRenderers);
     }
     // Postbody Renderers
     $postBodyRenderers = DevblocksPlatform::getExtensions('cerberusweb.renderer.postbody', true);
     if (!empty($postBodyRenderers)) {
         $tpl->assign('postbody_renderers', $postBodyRenderers);
     }
     // Timings
     $tpl->assign('render_time', microtime(true) - DevblocksPlatform::getStartTime());
     if (function_exists('memory_get_usage') && function_exists('memory_get_peak_usage')) {
         $tpl->assign('render_memory', memory_get_usage() - DevblocksPlatform::getStartMemory());
         $tpl->assign('render_peak_memory', memory_get_peak_usage() - DevblocksPlatform::getStartPeakMemory());
     }
     $tpl->display($core_tpl . 'border.tpl');
     //		$cache = DevblocksPlatform::getCacheService();
     //		$cache->printStatistics();
 }
Exemple #4
0
 function showOppPanelAction()
 {
     @($opp_id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
     @($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string', ''));
     @($email = DevblocksPlatform::importGPC($_REQUEST['email'], 'string', ''));
     $tpl = DevblocksPlatform::getTemplateService();
     $tpl_path = dirname(dirname(__FILE__)) . '/templates/';
     $tpl->assign('path', $tpl_path);
     /*
      * [IMPORTANT -- Yes, this is simply a line in the sand.]
      * You're welcome to modify the code to meet your needs, but please respect 
      * our licensing.  Buy a legitimate copy to help support the project!
      * http://www.cerberusweb.com/
      */
     $license = CerberusLicense::getInstance();
     if (empty($id) && (empty($license['serial']) || !empty($license['serial']) && isset($license['a'])) && 10 <= DAO_FeedbackEntry::getItemCount()) {
         $tpl->display('file:' . $tpl_path . 'crm/opps/rpc/trial.tpl');
         return;
     }
     $tpl->assign('view_id', $view_id);
     $tpl->assign('email', $email);
     if (!empty($opp_id) && null != ($opp = DAO_CrmOpportunity::get($opp_id))) {
         $tpl->assign('opp', $opp);
         if (null != ($address = DAO_Address::get($opp->primary_email_id))) {
             $tpl->assign('address', $address);
         }
     }
     $custom_fields = DAO_CustomField::getBySource(CrmCustomFieldSource_Opportunity::ID);
     $tpl->assign('custom_fields', $custom_fields);
     if (!empty($opp_id)) {
         $custom_field_values = DAO_CustomFieldValue::getValuesBySourceIds(CrmCustomFieldSource_Opportunity::ID, $opp_id);
         if (isset($custom_field_values[$opp->id])) {
             $tpl->assign('custom_field_values', $custom_field_values[$opp->id]);
         }
     }
     $workers = DAO_Worker::getAllActive();
     $tpl->assign('workers', $workers);
     $tpl->display('file:' . $tpl_path . 'crm/opps/rpc/peek.tpl');
 }
Exemple #5
0
 public function writeResponse(DevblocksHttpResponse $response)
 {
     /* @var $response DevblocksHttpResponse */
     $path = $response->path;
     $uri_prefix = array_shift($path);
     // should be mobile
     // [JAS]: Ajax? // [TODO] Explore outputting whitespace here for Safari
     //	    if(empty($path))
     //			return;
     $tpl = DevblocksPlatform::getTemplateService();
     $session = DevblocksPlatform::getSessionService();
     $settings = CerberusSettings::getInstance();
     $translate = DevblocksPlatform::getTranslationService();
     $visit = $session->getVisit();
     $controller = array_shift($path);
     $pages = DevblocksPlatform::getExtensions('cerberusweb.mobile.page', true);
     // Default page [TODO] This is supposed to come from framework.config.php
     if (empty($controller)) {
         $controller = 'tickets';
     }
     // [JAS]: Require us to always be logged in for Cerberus pages
     // [TODO] This should probably consult with the page itself for ::authenticated()
     if (empty($visit)) {
         $controller = 'login';
     }
     $page_id = $this->_getPageIdByUri($controller);
     /* @var $page CerberusPageExtension */
     @($page = $pages[$page_id]);
     if (empty($page)) {
         return;
     }
     // 404
     // [TODO] Reimplement
     if (!empty($visit) && !is_null($visit->getWorker())) {
         DAO_Worker::logActivity($visit->getWorker()->id, $page->getActivity());
     }
     // [JAS]: Listeners (Step-by-step guided tour, etc.)
     $listenerManifests = DevblocksPlatform::getExtensions('devblocks.listener.http');
     foreach ($listenerManifests as $listenerManifest) {
         /* @var $listenerManifest DevblocksExtensionManifest */
         $inst = $listenerManifest->createInstance();
         /* @var $inst DevblocksHttpRequestListenerExtension */
         $inst->run($response, $tpl);
     }
     // [JAS]: Pre-translate any dynamic strings
     $common_translated = array();
     if (!empty($visit) && !is_null($visit->getWorker())) {
         $common_translated['header_signed_in'] = vsprintf($translate->_('header.signed_in'), array('<b>' . $visit->getWorker()->getName() . '</b>'));
     }
     $tpl->assign('common_translated', $common_translated);
     //        $tour_enabled = false;
     //		if(!empty($visit) && !is_null($visit->getWorker())) {
     //        	$worker = $visit->getWorker();
     //			$tour_enabled = DAO_WorkerPref::get($worker->id, 'assist_mode');
     //			$tour_enabled = ($tour_enabled===false) ? 1 : $tour_enabled;
     //			if(DEMO_MODE) $tour_enabled = 1; // override for DEMO
     //		}
     //		$tpl->assign('tour_enabled', $tour_enabled);
     // [JAS]: Variables provided to all page templates
     $tpl->assign('settings', $settings);
     $tpl->assign('session', $_SESSION);
     $tpl->assign('translate', $translate);
     $tpl->assign('visit', $visit);
     $tpl->assign('license', CerberusLicense::getInstance());
     $active_worker = CerberusApplication::getActiveWorker();
     $tpl->assign('active_worker', $active_worker);
     if (!empty($active_worker)) {
         $active_worker_memberships = $active_worker->getMemberships();
         $tpl->assign('active_worker_memberships', $active_worker_memberships);
     }
     $tpl->assign('pages', $pages);
     $tpl->assign('page', $page);
     $tpl->assign('response_uri', implode('/', $response->path));
     $tpl_path = DEVBLOCKS_PLUGIN_PATH . 'cerberusweb.mobile/templates/';
     $tpl->assign('core_tpl', DEVBLOCKS_PLUGIN_PATH . 'cerberusweb.core/templates/');
     // Timings
     $tpl->assign('render_time', microtime(true) - DevblocksPlatform::getStartTime());
     if (function_exists('memory_get_usage') && function_exists('memory_get_peak_usage')) {
         $tpl->assign('render_memory', memory_get_usage() - DevblocksPlatform::getStartMemory());
         $tpl->assign('render_peak_memory', memory_get_peak_usage() - DevblocksPlatform::getStartPeakMemory());
     }
     $tpl->display($tpl_path . 'border.tpl');
 }
Exemple #6
0
 function hasPriv($priv_id)
 {
     // We don't need to do much work if we're a superuser
     if ($this->is_superuser) {
         return true;
     }
     $settings = CerberusSettings::getInstance();
     $acl_enabled = $settings->get(CerberusSettings::ACL_ENABLED);
     // ACL is a paid feature (please respect the licensing and support the project!)
     $license = CerberusLicense::getInstance();
     if (!$acl_enabled || !isset($license['serial']) || isset($license['a'])) {
         return "core.config" == substr($priv_id, 0, 11) ? false : true;
     }
     // Check the aggregated worker privs from roles
     $acl = DAO_WorkerRole::getACL();
     $privs_by_worker = $acl[DAO_WorkerRole::CACHE_KEY_PRIVS_BY_WORKER];
     if (!empty($priv_id) && isset($privs_by_worker[$this->id][$priv_id])) {
         return true;
     }
     return false;
 }
Exemple #7
0
 static function sendTicketMessage($properties = array())
 {
     $settings = DevblocksPlatform::getPluginSettingsService();
     $helpdesk_senders = CerberusApplication::getHelpdeskSenders();
     @($from_addy = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_FROM, $_SERVER['SERVER_ADMIN']));
     @($from_personal = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_PERSONAL, ''));
     // [TODO] If we still don't have a $from_addy we need a graceful failure.
     /*
     	     * [TODO] Move these into constants?
     	    'message_id'
     	    -----'ticket_id'
     'subject'
     	    'to'
     	    'cc'
     	    'bcc'
     	    'content'
     	    'files'
     	    'closed'
     	    'ticket_reopen'
     	    'unlock_date'
     	    'bucket_id'
     	    'agent_id',
     'is_autoreply',
     'dont_send',
     'dont_save_copy'
     */
     $mail_succeeded = true;
     try {
         // objects
         $mail_service = DevblocksPlatform::getMailService();
         $mailer = $mail_service->getMailer(CerberusMail::getMailerDefaults());
         $mail = $mail_service->createMessage();
         // properties
         @($reply_message_id = $properties['message_id']);
         @($content = $properties['content']);
         @($files = $properties['files']);
         @($forward_files = $properties['forward_files']);
         @($worker_id = $properties['agent_id']);
         @($subject = $properties['subject']);
         $message = DAO_Ticket::getMessage($reply_message_id);
         $message_headers = DAO_MessageHeader::getAll($reply_message_id);
         $ticket_id = $message->ticket_id;
         $ticket = DAO_Ticket::getTicket($ticket_id);
         // [TODO] Check that message|ticket isn't NULL
         // If this ticket isn't spam trained and our outgoing message isn't an autoreply
         if ($ticket->spam_training == CerberusTicketSpamTraining::BLANK && (!isset($properties['is_autoreply']) || !$properties['is_autoreply'])) {
             CerberusBayes::markTicketAsNotSpam($ticket_id);
         }
         // Allow teams to override the default from/personal
         @($group_reply = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_FROM, ''));
         @($group_personal = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_PERSONAL, ''));
         @($group_personal_with_worker = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_PERSONAL_WITH_WORKER, 0));
         if (!empty($group_reply)) {
             $from_addy = $group_reply;
         }
         if (!empty($group_personal)) {
             $from_personal = $group_personal;
         }
         // Prefix the worker name on the personal line?
         if (!empty($group_personal_with_worker) && null != ($reply_worker = DAO_Worker::getAgent($worker_id))) {
             $from_personal = $reply_worker->getName() . (!empty($from_personal) ? ', ' . $from_personal : "");
         }
         // Headers
         $mail->setFrom(array($from_addy => $from_personal));
         $mail->generateId();
         $headers = $mail->getHeaders();
         $headers->addTextHeader('X-Mailer', 'Cerberus Helpdesk (Build ' . APP_BUILD . ')');
         // Subject
         if (empty($subject)) {
             $subject = $ticket->subject;
         }
         if (!empty($properties['to'])) {
             // forward
             $mail->setSubject($subject);
         } else {
             // reply
             @($group_has_subject = intval(DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_SUBJECT_HAS_MASK, 0)));
             @($group_subject_prefix = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_SUBJECT_PREFIX, ''));
             $prefix = sprintf("[%s#%s] ", !empty($group_subject_prefix) ? $group_subject_prefix . ' ' : '', $ticket->mask);
             $mail->setSubject(sprintf('Re: %s%s', $group_has_subject ? $prefix : '', $subject));
         }
         // References
         if (!empty($message) && false !== @($in_reply_to = $message_headers['message-id'])) {
             $headers->addTextHeader('References', $in_reply_to);
             $headers->addTextHeader('In-Reply-To', $in_reply_to);
         }
         // Auto-reply handling (RFC-3834 compliant)
         if (isset($properties['is_autoreply']) && $properties['is_autoreply']) {
             $headers->addTextHeader('Auto-Submitted', 'auto-replied');
             if (null == ($first_address = DAO_Address::get($ticket->first_wrote_address_id))) {
                 return;
             }
             // Don't send e-mail to ourselves
             if (isset($helpdesk_senders[$first_address->email])) {
                 return;
             }
             // Make sure we haven't mailed this address an autoreply within 5 minutes
             if ($first_address->last_autoreply > 0 && $first_address->last_autoreply > time() - 300) {
                 return;
             }
             $first_email = strtolower($first_address->email);
             $first_split = explode('@', $first_email);
             if (!is_array($first_split) || count($first_split) != 2) {
                 return;
             }
             // If return-path is blank
             if (isset($message_headers['return-path']) && $message_headers['return-path'] == '<>') {
                 return;
             }
             // Ignore bounces
             if ($first_split[0] == "postmaster" || $first_split[0] == "mailer-daemon") {
                 return;
             }
             // Ignore autoresponses to autoresponses
             if (isset($message_headers['auto-submitted']) && $message_headers['auto-submitted'] != 'no') {
                 return;
             }
             if (isset($message_headers['precedence']) && ($message_headers['precedence'] == 'list' || $message_headers['precedence'] == 'junk' || ($message_headers['precedence'] = 'bulk'))) {
                 return;
             }
             // Set the auto-reply date for this address to right now
             DAO_Address::update($ticket->first_wrote_address_id, array(DAO_Address::LAST_AUTOREPLY => time()));
             // Auto-reply just to the initial requester
             $mail->addTo($first_address->email);
             // Not an auto-reply
         } else {
             // Forwards
             if (!empty($properties['to'])) {
                 $aTo = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['to']));
                 if (is_array($aTo)) {
                     foreach ($aTo as $to_addy) {
                         $mail->addTo($to_addy);
                     }
                 }
                 // Replies
             } else {
                 // Recipients
                 $requesters = DAO_Ticket::getRequestersByTicket($ticket_id);
                 if (is_array($requesters)) {
                     foreach ($requesters as $requester) {
                         /* @var $requester Model_Address */
                         $mail->addTo($requester->email);
                     }
                 }
             }
             // Ccs
             if (!empty($properties['cc'])) {
                 $aCc = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['cc']));
                 $mail->setCc($aCc);
             }
             // Bccs
             if (!empty($properties['bcc'])) {
                 $aBcc = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['bcc']));
                 $mail->setBcc($aBcc);
             }
         }
         /*
          * [IMPORTANT -- Yes, this is simply a line in the sand.]
          * You're welcome to modify the code to meet your needs, but please respect 
          * our licensing.  Buy a legitimate copy to help support the project!
          * http://www.cerberusweb.com/
          */
         $license = CerberusLicense::getInstance();
         if (empty($license) || @empty($license['serial'])) {
             $content .= base64_decode("DQoNCi0tLQ0KQ29tYmF0IHNwYW0gYW5kIGltcHJvdmUgcmVzc" . "G9uc2UgdGltZXMgd2l0aCBDZXJiZXJ1cyBIZWxwZGVzayA0LjAhDQpodHRwOi8vd3d3LmNlc" . "mJlcnVzd2ViLmNvbS8NCg");
         }
         // Body
         $mail->setBody($content);
         // Mime Attachments
         if (is_array($files) && !empty($files)) {
             foreach ($files['tmp_name'] as $idx => $file) {
                 if (empty($file) || empty($files['name'][$idx])) {
                     continue;
                 }
                 $mail->attach(Swift_Attachment::fromPath($file)->setFilename($files['name'][$idx]));
             }
         }
         // Forward Attachments
         if (!empty($forward_files) && is_array($forward_files)) {
             $attachments_path = APP_STORAGE_PATH . '/attachments/';
             foreach ($forward_files as $file_id) {
                 $attachment = DAO_Attachment::get($file_id);
                 $attachment_path = $attachments_path . $attachment->filepath;
                 $mail->attach(Swift_Attachment::fromPath($attachment_path)->setFilename($attachment->display_name));
             }
         }
         if (!DEMO_MODE) {
             // If we're not supposed to send
             if (isset($properties['dont_send']) && $properties['dont_send']) {
                 // ...do nothing
             } else {
                 // otherwise send
                 if (!$mailer->send($mail)) {
                     $mail_succeeded = false;
                     throw new Exception('Mail not sent.');
                 }
             }
         }
     } catch (Exception $e) {
         // tag failure, so we can add a note to the message later
         $mail_succeeded = false;
     }
     // Handle post-mail actions
     $change_fields = array();
     $fromAddressInst = CerberusApplication::hashLookupAddress($from_addy, true);
     $fromAddressId = $fromAddressInst->id;
     if ((!isset($properties['dont_keep_copy']) || !$properties['dont_keep_copy']) && (!isset($properties['is_autoreply']) || !$properties['is_autoreply'])) {
         $change_fields[DAO_Ticket::LAST_WROTE_ID] = $fromAddressId;
         $change_fields[DAO_Ticket::UPDATED_DATE] = time();
         if (!empty($worker_id)) {
             $change_fields[DAO_Ticket::LAST_WORKER_ID] = $worker_id;
             $change_fields[DAO_Ticket::LAST_ACTION_CODE] = CerberusTicketActionCode::TICKET_WORKER_REPLY;
         }
         // Only change the subject if not forwarding
         if (!empty($subject) && empty($properties['to'])) {
             $change_fields[DAO_Ticket::SUBJECT] = $subject;
         }
         $fields = array(DAO_Message::TICKET_ID => $ticket_id, DAO_Message::CREATED_DATE => time(), DAO_Message::ADDRESS_ID => $fromAddressId, DAO_Message::IS_OUTGOING => 1, DAO_Message::WORKER_ID => !empty($worker_id) ? $worker_id : 0);
         $message_id = DAO_Message::create($fields);
         // Content
         DAO_MessageContent::create($message_id, $content);
         $headers = $mail->getHeaders();
         // Headers
         foreach ($headers->getAll() as $hdr) {
             if (null != ($hdr_val = $hdr->getFieldBody())) {
                 if (!empty($hdr_val)) {
                     DAO_MessageHeader::create($message_id, $hdr->getFieldName(), CerberusParser::fixQuotePrintableString($hdr_val));
                 }
             }
         }
         // Attachments
         if (is_array($files) && !empty($files)) {
             $attachment_path = APP_STORAGE_PATH . '/attachments/';
             reset($files);
             foreach ($files['tmp_name'] as $idx => $file) {
                 if (empty($file) || empty($files['name'][$idx]) || !file_exists($file)) {
                     continue;
                 }
                 $fields = array(DAO_Attachment::MESSAGE_ID => $message_id, DAO_Attachment::DISPLAY_NAME => $files['name'][$idx], DAO_Attachment::MIME_TYPE => $files['type'][$idx], DAO_Attachment::FILE_SIZE => filesize($file));
                 $file_id = DAO_Attachment::create($fields);
                 $attachment_bucket = sprintf("%03d/", mt_rand(1, 100));
                 $attachment_file = $file_id;
                 if (!file_exists($attachment_path . $attachment_bucket)) {
                     mkdir($attachment_path . $attachment_bucket, 0775, true);
                 }
                 if (!is_writeable($attachment_path . $attachment_bucket)) {
                     echo "Can't write to bucket " . $attachment_path . $attachment_bucket . "<BR>";
                 }
                 copy($file, $attachment_path . $attachment_bucket . $attachment_file);
                 @unlink($file);
                 DAO_Attachment::update($file_id, array(DAO_Attachment::FILEPATH => $attachment_bucket . $attachment_file));
             }
         }
         // add note to message if email failed
         if ($mail_succeeded === false) {
             $fields = array(DAO_MessageNote::MESSAGE_ID => $message_id, DAO_MessageNote::CREATED => time(), DAO_MessageNote::WORKER_ID => 0, DAO_MessageNote::CONTENT => 'Exception thrown while sending email: ' . $e->getMessage(), DAO_MessageNote::TYPE => Model_MessageNote::TYPE_ERROR);
             DAO_MessageNote::create($fields);
         }
     }
     // Post-Reply Change Properties
     if (isset($properties['closed'])) {
         switch ($properties['closed']) {
             case 0:
                 // open
                 $change_fields[DAO_Ticket::IS_WAITING] = 0;
                 $change_fields[DAO_Ticket::IS_CLOSED] = 0;
                 $change_fields[DAO_Ticket::IS_DELETED] = 0;
                 $change_fields[DAO_Ticket::DUE_DATE] = 0;
                 break;
             case 1:
                 // closed
                 $change_fields[DAO_Ticket::IS_WAITING] = 0;
                 $change_fields[DAO_Ticket::IS_CLOSED] = 1;
                 $change_fields[DAO_Ticket::IS_DELETED] = 0;
                 if (isset($properties['ticket_reopen'])) {
                     @($time = intval(strtotime($properties['ticket_reopen'])));
                     $change_fields[DAO_Ticket::DUE_DATE] = $time;
                 }
                 break;
             case 2:
                 // waiting
                 $change_fields[DAO_Ticket::IS_WAITING] = 1;
                 $change_fields[DAO_Ticket::IS_CLOSED] = 0;
                 $change_fields[DAO_Ticket::IS_DELETED] = 0;
                 if (isset($properties['ticket_reopen'])) {
                     @($time = intval(strtotime($properties['ticket_reopen'])));
                     $change_fields[DAO_Ticket::DUE_DATE] = $time;
                 }
                 break;
         }
     }
     // Who should handle the followup?
     if (isset($properties['next_worker_id'])) {
         $change_fields[DAO_Ticket::NEXT_WORKER_ID] = $properties['next_worker_id'];
     }
     // Allow anybody to reply after
     if (isset($properties['unlock_date']) && !empty($properties['unlock_date'])) {
         $unlock = strtotime($properties['unlock_date']);
         if (intval($unlock) > 0) {
             $change_fields[DAO_Ticket::UNLOCK_DATE] = $unlock;
         }
     }
     // Move
     if (!empty($properties['bucket_id'])) {
         // [TODO] Use API to move, or fire event
         // [TODO] Ensure team/bucket exist
         list($team_id, $bucket_id) = CerberusApplication::translateTeamCategoryCode($properties['bucket_id']);
         $change_fields[DAO_Ticket::TEAM_ID] = $team_id;
         $change_fields[DAO_Ticket::CATEGORY_ID] = $bucket_id;
     }
     if (!empty($ticket_id) && !empty($change_fields)) {
         DAO_Ticket::updateTicket($ticket_id, $change_fields);
     }
     // Outbound Reply Event (not automated reply, etc.)
     if (!empty($worker_id)) {
         $eventMgr = DevblocksPlatform::getEventService();
         $eventMgr->trigger(new Model_DevblocksEvent('ticket.reply.outbound', array('ticket_id' => $ticket_id, 'worker_id' => $worker_id)));
     }
 }
Exemple #8
0
 function showEntryAction($model = null)
 {
     $tpl = DevblocksPlatform::getTemplateService();
     $tpl_path = dirname(dirname(__FILE__)) . '/templates/';
     $tpl->assign('path', $tpl_path);
     $tpl->cache_lifetime = "0";
     @($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
     /*
      * [IMPORTANT -- Yes, this is simply a line in the sand.]
      * You're welcome to modify the code to meet your needs, but please respect 
      * our licensing.  Buy a legitimate copy to help support the project!
      * http://www.cerberusweb.com/
      */
     $license = CerberusLicense::getInstance();
     if (empty($id) && (empty($license['serial']) || !empty($license['serial']) && isset($license['a'])) && 10 <= DAO_TimeTrackingEntry::getItemCount()) {
         $tpl->display('file:' . $tpl_path . 'timetracking/rpc/trial.tpl');
         return;
     }
     /*
      * This treats procedurally created model objects
      * the same as existing objects
      */
     if (!empty($id)) {
         // Were we given a model ID to load?
         if (null != ($model = DAO_TimeTrackingEntry::get($id))) {
             $tpl->assign('model', $model);
         }
     } elseif (!empty($model)) {
         // Were we passed a model object without an ID?
         $tpl->assign('model', $model);
     }
     /* @var $model Model_TimeTrackingEntry */
     // Source extension
     if (!empty($model->source_extension_id)) {
         if (null != ($source = DevblocksPlatform::getExtension($model->source_extension_id, true))) {
             $tpl->assign('source', $source);
         }
     }
     // Org Name
     if (!empty($model->debit_org_id)) {
         if (null != ($org = DAO_ContactOrg::get($model->debit_org_id))) {
             $tpl->assign('org', $org);
         }
     }
     // Activities
     // [TODO] Cache
     $billable_activities = DAO_TimeTrackingActivity::getWhere(sprintf("%s!=0", DAO_TimeTrackingActivity::RATE));
     $tpl->assign('billable_activities', $billable_activities);
     $nonbillable_activities = DAO_TimeTrackingActivity::getWhere(sprintf("%s=0", DAO_TimeTrackingActivity::RATE));
     $tpl->assign('nonbillable_activities', $nonbillable_activities);
     // Custom fields
     $custom_fields = DAO_CustomField::getBySource(ChCustomFieldSource_TimeEntry::ID);
     $tpl->assign('custom_fields', $custom_fields);
     $custom_field_values = DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_TimeEntry::ID, $id);
     if (isset($custom_field_values[$id])) {
         $tpl->assign('custom_field_values', $custom_field_values[$id]);
     }
     $types = Model_CustomField::getTypes();
     $tpl->assign('types', $types);
     $tpl->display('file:' . $tpl_path . 'timetracking/rpc/time_entry_panel.tpl');
 }