function Update()
{
if (CSupportUpdate::CurrentVersionLowerThanUpdateVersion()) {
$dbType = CSupportUpdate::GetBD();
$res = self::AlterTables($dbType);
if (!$res) {
return false;
}
$res = self::SeparateSLAandTimeTable($dbType);
if (!$res) {
return false;
}
CSupportTimetableCache::toCache();
CTicketReminder::RecalculateSupportDeadline();
CTicketReminder::StartAgent();
CSupportUpdate::ChangeCurrentVersion();
self::SetHotKeys();
}
}
function Set($arFields, $arFieldsShedule)
{
global $DB, $APPLICATION;
$err_mess = self::err_mess() . "<br>Function: Set<br>Line: ";
$isDemo = null;
$isSupportClient = null;
$isSupportTeam = null;
$isAdmin = null;
$isAccess = null;
$userID = null;
CTicket::GetRoles($isDemo, $isSupportClient, $isSupportTeam, $isAdmin, $isAccess, $userID);
if (!$isAdmin) {
$arMsg = array();
$arMsg[] = array("id" => "PERMISSION", "text" => GetMessage("SUP_ERROR_ACCESS_DENIED"));
$e = new CAdminException($arMsg);
$APPLICATION->ThrowException($e);
return false;
}
if (is_array($arFields)) {
$f = new CSupportTableFields(self::$fieldsTypes);
$f->FromArray($arFields);
} else {
$f = $arFields;
}
if (is_array($arFieldsShedule)) {
$f_s = new CSupportTableFields(self::$fieldsTypesShedule, CSupportTableFields::C_Table);
$f_s->FromTable($arFieldsShedule);
} else {
$f_s = $arFieldsShedule;
}
$table = self::TABLE;
$table_shedule = self::TABLE_SHEDULE;
$id = $f->ID;
$isNew = $f->ID <= 0;
if (strlen($f->NAME) <= 0) {
$APPLICATION->ThrowException(GetMessage('SUP_ERROR_EMPTY_NAME'));
return false;
}
$arFields_i = $f->ToArray(CSupportTableFields::ALL, array(CSupportTableFields::NOT_NULL, CSupportTableFields::NOT_DEFAULT), true);
$res = 0;
if (count($arFields_i) > 0) {
if ($isNew) {
$res = $DB->Insert($table, $arFields_i, $err_mess . __LINE__);
} else {
$res = $DB->Update($table, $arFields_i, "WHERE ID=" . $id . "", $err_mess . __LINE__);
}
}
if (intval($res) <= 0) {
$APPLICATION->ThrowException(GetMessage('SUP_ERROR_DB_ERROR'));
return false;
}
if ($isNew) {
$id = $res;
}
$DB->Query("DELETE FROM {$table_shedule} WHERE TIMETABLE_ID = {$id}", false, $err_mess . __LINE__);
$noWrite = array();
$f_s->ResetNext();
while ($f_s->Next()) {
$f_s->TIMETABLE_ID = $id;
if (isset($noWrite[$f_s->WEEKDAY_NUMBER]) && ($noWrite[$f_s->WEEKDAY_NUMBER] != "CUSTOM" || $f_s->OPEN_TIME != "CUSTOM")) {
continue;
}
if ($f_s->OPEN_TIME == "CUSTOM" && $f_s->MINUTE_FROM <= 0 && $f_s->MINUTE_TILL <= 0) {
continue;
}
$DB->Insert($table_shedule, $f_s->ToArray(CSupportTableFields::ALL, array(CSupportTableFields::NOT_NULL), true), $err_mess . __LINE__);
$noWrite[$f_s->WEEKDAY_NUMBER] = $f_s->OPEN_TIME;
}
for ($i = 0; $i <= 6; $i++) {
$a = array("SLA_ID" => 0, "TIMETABLE_ID" => intval($id), "WEEKDAY_NUMBER" => intval($i), "OPEN_TIME" => "'CLOSED'", "MINUTE_FROM" => null, "MINUTE_TILL" => null);
if (!isset($noWrite[$i])) {
$DB->Insert($table_shedule, $a, $err_mess . __LINE__);
}
}
// recalculate only affected sla
$affected_sla = array();
$res = $DB->Query("SELECT ID FROM b_ticket_sla WHERE TIMETABLE_ID = {$id}");
while ($row = $res->Fetch()) {
$affected_sla[] = $row['ID'];
}
CSupportTimetableCache::toCache(array('SLA_ID' => $affected_sla));
return $id;
}
public static function Set($arFields, $id, $checkRights = true)
{
$err_mess = CAllTicketSLA::err_mess() . "<br>Function: Set<br>Line: ";
global $DB, $USER, $APPLICATION;
$id = intval($id);
$table = "b_ticket_sla";
$isDemo = $isSupportClient = $isSupportTeam = $isAdmin = $isAccess = $userID = null;
CTicket::GetRoles($isDemo, $isSupportClient, $isSupportTeam, $isAdmin, $isAccess, $userID, $checkRights);
if ($isAdmin) {
$validDeadlineSource = !isset($arFields['DEADLINE_SOURCE']) || in_array($arFields['DEADLINE_SOURCE'], array('', 'DATE_CREATE'), true);
if (CTicket::CheckFields($arFields, $id, array("NAME", "TIMETABLE_ID")) && $validDeadlineSource) {
$arFields_i = CTicket::PrepareFields($arFields, $table, $id);
if (intval($id) > 0) {
$DB->Update($table, $arFields_i, "WHERE ID=" . intval($id), $err_mess . __LINE__);
} else {
$id = $DB->Insert($table, $arFields_i, $err_mess . __LINE__);
}
if (intval($id) > 0) {
if (is_set($arFields, "arGROUPS")) {
$DB->Query("DELETE FROM b_ticket_sla_2_user_group WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
if (is_array($arFields["arGROUPS"]) && count($arFields["arGROUPS"]) > 0) {
foreach ($arFields["arGROUPS"] as $groupID) {
$groupID = intval($groupID);
if ($groupID > 0) {
$strSql = "INSERT INTO b_ticket_sla_2_user_group (SLA_ID, GROUP_ID) VALUES ({$id}, {$groupID})";
$DB->Query($strSql, false, $err_mess . __LINE__);
}
}
}
}
if (is_set($arFields, "arSITES")) {
$DB->Query("DELETE FROM b_ticket_sla_2_site WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
if (is_array($arFields["arSITES"]) && count($arFields["arSITES"]) > 0) {
foreach ($arFields["arSITES"] as $siteID) {
//if (strlen($FIRST_SITE_ID)<=0) $FIRST_SITE_ID = $siteID;
$FIRST_SITE_ID = $siteID;
$siteID = $DB->ForSql($siteID);
$strSql = "INSERT INTO b_ticket_sla_2_site (SLA_ID, SITE_ID) VALUES ({$id}, '{$siteID}')";
$DB->Query($strSql, false, $err_mess . __LINE__);
}
}
}
if (is_set($arFields, "arCATEGORIES")) {
$DB->Query("DELETE FROM b_ticket_sla_2_category WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
if (is_array($arFields["arCATEGORIES"]) && count($arFields["arCATEGORIES"]) > 0) {
foreach ($arFields["arCATEGORIES"] as $categoryID) {
$categoryID = intval($categoryID);
$strSql = "INSERT INTO b_ticket_sla_2_category (SLA_ID, CATEGORY_ID) VALUES ({$id}, {$categoryID})";
$DB->Query($strSql, false, $err_mess . __LINE__);
}
}
}
if (is_set($arFields, "arCRITICALITIES")) {
$DB->Query("DELETE FROM b_ticket_sla_2_criticality WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
if (is_array($arFields["arCRITICALITIES"]) && count($arFields["arCRITICALITIES"]) > 0) {
foreach ($arFields["arCRITICALITIES"] as $criticalityID) {
$criticalityID = intval($criticalityID);
$strSql = "INSERT INTO b_ticket_sla_2_criticality (SLA_ID, CRITICALITY_ID) VALUES ({$id}, {$criticalityID})";
$DB->Query($strSql, false, $err_mess . __LINE__);
}
}
}
if (is_set($arFields, "arMARKS")) {
$DB->Query("DELETE FROM b_ticket_sla_2_mark WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
if (is_array($arFields["arMARKS"]) && count($arFields["arMARKS"]) > 0) {
foreach ($arFields["arMARKS"] as $markID) {
$markID = intval($markID);
$strSql = "INSERT INTO b_ticket_sla_2_mark (SLA_ID, MARK_ID) VALUES ({$id}, {$markID})";
$DB->Query($strSql, false, $err_mess . __LINE__);
}
}
}
/*
if (is_set($arFields, "arSHEDULE"))
{
$DB->Query("DELETE FROM b_ticket_sla_shedule WHERE SLA_ID = $id", false, $err_mess.__LINE__);
if (is_array($arFields["arSHEDULE"]) && count($arFields["arSHEDULE"])>0)
{
while(list($weekday, $arSHEDULE) = each($arFields["arSHEDULE"]))
{
$arF = array(
"SLA_ID" => $id,
"WEEKDAY_NUMBER" => intval($weekday),
"OPEN_TIME" => "'".$DB->ForSql($arSHEDULE["OPEN_TIME"], 10)."'",
);
if ($arSHEDULE["OPEN_TIME"]=="CUSTOM" && is_array($arSHEDULE["CUSTOM_TIME"]) && count($arSHEDULE["CUSTOM_TIME"])>0)
{
foreach($arSHEDULE["CUSTOM_TIME"] as $ar)
{
if (strlen(trim($ar["MINUTE_FROM"]))>0 || strlen(trim($ar["MINUTE_TILL"]))>0)
{
$minute_from = strlen($ar["MINUTE_FROM"])>0 ? $ar["MINUTE_FROM"] : "00:00";
$a = explode(":",$minute_from);
$minute_from = intval($a[0]*60 + $a[1]);
$arF["MINUTE_FROM"] = $minute_from;
$minute_till = strlen($ar["MINUTE_TILL"])>0 ? $ar["MINUTE_TILL"] : "23:59";
$a = explode(":",$minute_till);
$minute_till = intval($a[0]*60 + $a[1]);
$arF["MINUTE_TILL"] = $minute_till;
$DB->Insert("b_ticket_sla_shedule", $arF, $err_mess.__LINE__);
}
}
}
else $DB->Insert("b_ticket_sla_shedule", $arF, $err_mess.__LINE__);
}
}
}
*/
$FIRST_SITE_ID = strlen($FIRST_SITE_ID) > 0 ? "'" . $DB->ForSql($FIRST_SITE_ID) . "'" : "null";
$DB->Update($table, array("FIRST_SITE_ID" => $FIRST_SITE_ID), "WHERE ID=" . intval($id), $err_mess . __LINE__);
}
}
} else {
//$APPLICATION->ThrowException(GetMessage("SUP_ERROR_ACCESS_DENIED"));
$arMsg = array();
$arMsg[] = array("id" => "PERMISSION", "text" => GetMessage("SUP_ERROR_ACCESS_DENIED"));
$e = new CAdminException($arMsg);
$APPLICATION->ThrowException($e);
}
CSupportTimetableCache::toCache(array("SLA_ID" => $id));
return $id;
}
function Delete($id, $checkRights = true)
{
$err_mess = self::err_mess() . "<br>Function: Delete<br>Line: ";
global $DB, $USER, $APPLICATION;
$id = intval($id);
$table = self::TABLE;
$tableShedule = self::TABLE_SHEDULE;
if ($id <= 0) {
return false;
}
$isDemo = null;
$isSupportClient = null;
$isSupportTeam = null;
$isAdmin = null;
$isAccess = null;
$userID = null;
CTicket::GetRoles($isDemo, $isSupportClient, $isSupportTeam, $isAdmin, $isAccess, $userID, $checkRights);
if (!$isAdmin) {
$arMsg = array();
$arMsg[] = array("id" => "PERMISSION", "text" => GetMessage("SUP_ERROR_ACCESS_DENIED"));
$e = new CAdminException($arMsg);
$APPLICATION->ThrowException($e);
return false;
}
$strSql = "SELECT DISTINCT 'x' FROM b_ticket WHERE SLA_ID = {$id}";
$rs = $DB->Query($strSql, false, $err_mess . __LINE__);
if (!$rs->Fetch()) {
$DB->Query("DELETE FROM {$table} WHERE ID = {$id}", false, $err_mess . __LINE__);
$DB->Query("DELETE FROM {$tableShedule} WHERE TIMETABLE_ID = {$id}", false, $err_mess . __LINE__);
CSupportTimetableCache::toCache();
return true;
} else {
$APPLICATION->ThrowException(str_replace("#ID#", "{$id}", GetMessage("SUP_ERROR_TIMETABLE_HAS_SLA")));
}
return false;
}
function Delete($id, $checkRights = true)
{
$err_mess = CAllTicketSLA::err_mess() . "<br>Function: Delete<br>Line: ";
global $DB, $USER, $APPLICATION;
$id = intval($id);
if ($id < 1) {
return false;
}
if ($id == 1) {
$APPLICATION->ThrowException(GetMessage("SUP_ERROR_SLA_1"));
return false;
}
CTicket::GetRoles($isDemo, $isSupportClient, $isSupportTeam, $isAdmin, $isAccess, $userID, $checkRights);
if ($isAdmin) {
$strSql = "SELECT DISTINCT 'x' FROM b_ticket WHERE SLA_ID = {$id}";
$rs = $DB->Query($strSql, false, $err_mess . __LINE__);
if (!$rs->Fetch()) {
$DB->Query("DELETE FROM b_ticket_sla_2_site WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
$DB->Query("DELETE FROM b_ticket_sla_2_category WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
$DB->Query("DELETE FROM b_ticket_sla_2_criticality WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
$DB->Query("DELETE FROM b_ticket_sla_2_mark WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
$DB->Query("DELETE FROM b_ticket_sla_2_user_group WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
//$DB->Query("DELETE FROM b_ticket_sla_shedule WHERE SLA_ID = $id", false, $err_mess.__LINE__);
$DB->Query("DELETE FROM b_ticket_sla_2_holidays WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
$DB->Query("DELETE FROM b_ticket_sla WHERE ID = {$id}", false, $err_mess . __LINE__);
CSupportTimetableCache::toCache();
return true;
} else {
$APPLICATION->ThrowException(str_replace("#ID#", "{$id}", GetMessage("SUP_ERROR_SLA_HAS_TICKET")));
}
} else {
$APPLICATION->ThrowException(GetMessage("SUP_ERROR_ACCESS_DENIED"));
}
return false;
}
function Delete($id, $checkRights = true)
{
$err_mess = self::err_mess() . "<br>Function: Delete<br>Line: ";
global $DB, $USER, $APPLICATION;
$id = intval($id);
$table = self::table;
$table_s2h = self::table_s2h;
if ($id <= 0) {
return false;
}
$isDemo = null;
$isSupportClient = null;
$isSupportTeam = null;
$isAdmin = null;
$isAccess = null;
$userID = null;
CTicket::GetRoles($isDemo, $isSupportClient, $isSupportTeam, $isAdmin, $isAccess, $userID, $checkRights);
if (!$isAdmin) {
$arMsg = array();
$arMsg[] = array("id" => "PERMISSION", "text" => GetMessage("SUP_ERROR_ACCESS_DENIED"));
$e = new CAdminException($arMsg);
$APPLICATION->ThrowException($e);
return false;
}
// get affected sla
$affected_sla = array();
$res = $DB->Query("SELECT SLA_ID FROM b_ticket_sla_2_holidays WHERE HOLIDAYS_ID = {$id}");
while ($row = $res->Fetch()) {
$affected_sla[] = $row['SLA_ID'];
}
// delete
$DB->Query("DELETE FROM {$table} WHERE ID = {$id}", false, $err_mess . __LINE__);
$DB->Query("DELETE FROM {$table_s2h} WHERE HOLIDAYS_ID = {$id}", false, $err_mess . __LINE__);
// recalculate only affected sla
CSupportTimetableCache::toCache(array("SLA_ID" => $affected_sla));
return true;
}
function Delete($id, $checkRights = true)
{
$err_mess = self::err_mess() . "<br>Function: Delete<br>Line: ";
global $DB, $USER, $APPLICATION;
$id = intval($id);
$table = self::table;
$table_s2h = self::table_s2h;
if ($id <= 0) {
return false;
}
$isDemo = null;
$isSupportClient = null;
$isSupportTeam = null;
$isAdmin = null;
$isAccess = null;
$userID = null;
CTicket::GetRoles($isDemo, $isSupportClient, $isSupportTeam, $isAdmin, $isAccess, $userID, $checkRights);
if (!$isAdmin) {
$arMsg = array();
$arMsg[] = array("id" => "PERMISSION", "text" => GetMessage("SUP_ERROR_ACCESS_DENIED"));
$e = new CAdminException($arMsg);
$APPLICATION->ThrowException($e);
return false;
}
$DB->Query("DELETE FROM {$table} WHERE ID = {$id}", false, $err_mess . __LINE__);
$DB->Query("DELETE FROM {$table_s2h} WHERE HOLIDAYS_ID = {$id}", false, $err_mess . __LINE__);
CSupportTimetableCache::toCache();
return true;
}
