function requireReasionWhenPause($f)
{
global $locate, $config, $db;
$agent = $f['require_reasion_agent'];
$queueno = $f['require_reasion_queueno'];
$context = $f['require_reasion_context'];
$objResponse = new xajaxResponse();
//add a record to table pause_reasion
$saveResult = Customer::savePauseReasion($f['require_reasion_queueno'], 'pause', $f['require_reasion']);
if (!$saveResult) {
$objResponse->addAlert('Save Pause Reasion Failed');
} else {
$objResponse->addAssign("formRequiredReasionDiv", "style.visibility", 'hidden');
$objResponse->addAssign("formRequiredReasionDiv", "innerHTML", '');
$myAsterisk = new Asterisk();
$myAsterisk->config['asmanager'] = $config['asterisk'];
$res = $myAsterisk->connect();
$action = 'pause';
if ($agent == '') {
if ($context == '') {
if ($_SESSION['curuser']['group']['incontext'] != '') {
$context = $_SESSION['curuser']['group']['incontext'];
} else {
$context = $config['system']['incontext'];
}
}
$agentstr = 'Local/' . $_SESSION['curuser']['extension'] . '@' . $context . '/n';
} else {
$agentstr = $agent;
}
if ($action == 'pause') {
if ($_SESSION['asterisk']['paramdelimiter'] == '|') {
$res = $myAsterisk->queuePause($queueno, $agentstr, 1);
} else {
$cmd = "queue pause member {$agentstr} queue {$queueno}";
}
} else {
if ($action == 'pausea') {
$agentstr = 'Agent/' . $_SESSION['curuser']['agent'];
if ($_SESSION['asterisk']['paramdelimiter'] == '|') {
$res = $myAsterisk->queuePause($queueno, $agentstr, 1);
} else {
$cmd = "queue pause member {$agentstr} queue {$queueno}";
}
} else {
if ($action == 'pausec') {
if ($_SESSION['asterisk']['paramdelimiter'] == '|') {
$res = $myAsterisk->queuePause($queueno, $agentstr, 1);
} else {
$cmd = "queue pause member {$agentstr} queue {$queueno}";
}
}
}
}
if (!empty($cmd)) {
$res = $myAsterisk->Command($cmd);
}
if (strstr($res['data'], 'failed')) {
if ($action == 'pausea') {
$action == 'pause';
} elseif ($action == 'continuea') {
$action == 'continue';
}
$objResponse->addAlert($locate->translate($action) . ' ' . $locate->translate('failed'));
} else {
$sql = "SELECT * FROM campaign WHERE queuename = '" . $queueno . "' AND groupid='" . $_SESSION['curuser']['groupid'] . "' AND enable= 1";
$res =& $db->query($sql);
while ($res->fetchInto($row)) {
if ($action == 'pause') {
$objResponse->addAssign("campaign-pause-" . $row['id'], "innerHTML", '[' . $locate->translate('continue') . ']');
$objResponse->addAssign("campaign-pause-" . $row['id'], "title", 'continue');
$objResponse->addAssign("campaign-" . $row['id'], "style.color", '#30569D');
} elseif ($action == 'pausea') {
$objResponse->addAssign("campaign-pause-" . $row['id'], "innerHTML", '[' . $locate->translate('continue') . ']');
$objResponse->addAssign("campaign-pause-" . $row['id'], "title", 'continuea');
$objResponse->addAssign("campaign-" . $row['id'], "style.color", '#30569D');
} elseif ($action == 'pausec') {
$objResponse->addAssign("campaign-pause-" . $row['id'], "innerHTML", '[' . $locate->translate('continue') . ']');
$objResponse->addAssign("campaign-pause-" . $row['id'], "title", 'continuec');
$objResponse->addAssign("campaign-" . $row['id'], "style.color", '#30569D');
}
}
}
$objResponse->addAssign("clkPauseTime", "value", date("Y-m-d H:i:s"));
}
return $objResponse;
}
function agentPause($agent, $queueno = '', $action)
{
global $locate, $config;
$myAsterisk = new Asterisk();
$myAsterisk->config['asmanager'] = $config['asterisk'];
$res = $myAsterisk->connect();
if (!$res) {
return;
}
if ($action == 'pause') {
if ($config['system']['require_reason_when_pause'] == 'yes') {
savePauseReasion($agent, $queueno, $action, 'admin pause');
}
if ($_SESSION['asterisk']['paramdelimiter'] == '|') {
$res = $myAsterisk->queuePause($queueno, $agent, 1);
} else {
$cmd = "queue pause member {$agent} queue {$queueno}";
$res = $myAsterisk->Command($cmd);
}
} else {
if ($config['system']['require_reason_when_pause'] == 'yes') {
savePauseToContinue($agent, $queueno);
}
if ($_SESSION['asterisk']['paramdelimiter'] == '|') {
$res = $myAsterisk->queuePause($queueno, $agent, 0);
} else {
$cmd = "queue unpause member {$agent} queue {$queueno}";
$res = $myAsterisk->Command($cmd);
}
}
$objResponse = new xajaxResponse();
$objResponse->addAssign("updated", "value", date("Y-m-d H:i:s"));
return $objResponse;
}
