$_SESSION['alreadyDerivated'] = true;
//the case is paused show only the resume
$_SESSION['APPLICATION'] = $sAppUid;
$_SESSION['INDEX'] = $iDelIndex;
$_SESSION['PROCESS'] = $aFields['PRO_UID'];
$_SESSION['TASK'] = - 1;
$_SESSION['STEP_POSITION'] = 0;
require_once (PATH_METHODS . 'cases' . PATH_SEP . 'cases_Resume.php');
exit();
}
}
//proceed and try to open the case
$oAppDelegation = new AppDelegation();
$aDelegation = $oAppDelegation->load( $sAppUid, $iDelIndex );
//if there are no user in the delegation row, this case is in selfservice
if ($aDelegation['USR_UID'] == "" /*&& $aDelegation['DEL_THREAD_STATUS'] == 'SELFSERVICE'*/ ) {
$_SESSION['APPLICATION'] = $sAppUid;
$_SESSION['INDEX'] = $iDelIndex;
$_SESSION['PROCESS'] = $aFields['PRO_UID'];
$_SESSION['TASK'] = - 1;
$_SESSION['STEP_POSITION'] = 0;
$_SESSION['CURRENT_TASK'] = $aFields['TAS_UID'];
//if the task is in the valid selfservice tasks for this user, then catch the case, else just view the resume
if ($oCase->isSelfService( $_SESSION['USER_LOGGED'], $aFields['TAS_UID'], $sAppUid )) {
require_once (PATH_METHODS . 'cases' . PATH_SEP . 'cases_CatchSelfService.php');
} else {
/**
* claim case
*
* @param $userUid
* @param $Fields
* @param $type
* @throws \Exception
*/
public function claimCaseUser($userUid, $sAppUid)
{
$response = array("status" => "fail");
$oCase = new \Cases();
$iDelIndex = $oCase->getCurrentDelegation( $sAppUid, $userUid );
$oAppDelegation = new \AppDelegation();
$aDelegation = $oAppDelegation->load( $sAppUid, $iDelIndex );
//if there are no user in the delegation row, this case is still in selfservice
if ($aDelegation['USR_UID'] == "") {
$oCase->setCatchUser( $sAppUid,$iDelIndex, $userUid );
$response = array("status" => "ok");
} else {
//G::SendMessageText( G::LoadTranslation( 'ID_CASE_ALREADY_DERIVATED' ), 'error' );
}
return $response;
}
