/**
* Returns founded customer or preset entity
* @return Mage_Customer_Model_Customer | Varien_Object
*/
public function getCustomer(AW_Helpdeskultimate_Model_Proto $proto)
{
$customer = Mage::getModel('customer/customer')->load($proto->getFrom());
if ($customer->getId()) {
return $customer;
} else {
Mage::throwException("Can not load customer. Reason: customer is missing");
return null;
}
}
/**
* Initializes gateway=>department links
* @return array
*/
protected function _initGatewaysDepartments()
{
if (!self::$_gatewaysDepartments) {
$gateways = array();
$globalDeps = array();
$departments = Mage::getModel('helpdeskultimate/department')->getCollection()->addActiveFilter();
foreach ($departments as $department) {
if (!$department->usesAllGateways()) {
foreach ($department->getGateways() as $gw) {
@($gateways[$gw][] = $department->getId());
}
} else {
//department uses all gateways
$globalDeps[] = $department->getId();
}
}
if (sizeof($globalDeps)) {
foreach (Mage::getModel('helpdeskultimate/gateway')->getCollection()->addActiveFilter() as $gateway) {
foreach ($globalDeps as $gdId) {
@($gateways[$gateway->getId()][] = $gdId);
}
}
}
self::$_gatewaysDepartments = $gateways;
}
}
