/**
* Actions run on plugin initialization.
*
* A certain number of things can possibly run after
* the plugin initialized. Those actions are fired from here
* if the trigger is present.
*
* @since 3.0.0
* @return void
*/
public function init()
{
/**
* Log user in.
*
* If we have a login in the post data we try to log the user in.
* The login process relies on the WordPress core functions. If the login
* is successful, the user is redirected to the page he was requesting,
* otherwise the standard WordPress error messages are returned.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_login'])) {
add_action('wp', 'wpas_try_login');
}
/**
* Register a new account.
*
* If wpas_registration is passed we trigger the account registration function.
* The registration function will do a certain number of checks and if all of them
* are successful, a new user is created using the WordPress core functions.
*
* The reason why we are not using a simpler process is to keep full control over
* what's returned to the user and where the user is returned.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_registration'])) {
add_action('wp', 'wpas_register_account', 10, 0);
}
/**
* Run custom actions.
*
* The plugin can run a number of custom actions triggered by a URL parameter.
* If the $action parameter is set in the URL we run this method.
*
* @since 3.0.0
*/
if (isset($_GET['action'])) {
add_action('wp', array($this, 'custom_actions'));
}
/**
* Open a new ticket.
*
* If a ticket title is passed in the post we trigger the function that adds
* new tickets. The function does a certain number of checks and has several
* action hooks and filters. Post-insertion actions like adding post metas
* and redirecting the user are run from here.
*
* @since 3.0.0
*/
if (!is_admin() && isset($_POST['wpas_title'])) {
// Verify the nonce first
if (!isset($_POST['wpas_nonce']) || !wp_verify_nonce($_POST['wpas_nonce'], 'new_ticket')) {
/* Save the input */
wpas_save_values();
// Redirect to submit page
wpas_add_error('nonce_verification_failed', __('The authenticity of your submission could not be validated. If this ticket is legitimate please try submitting again.', 'awesome-support'));
wp_redirect(wp_sanitize_redirect(home_url($_POST['_wp_http_referer'])));
exit;
}
$ticket_id = wpas_open_ticket(array('title' => $_POST['wpas_title'], 'message' => $_POST['wpas_message']));
/* Submission failure */
if (false === $ticket_id) {
/* Save the input */
wpas_save_values();
/**
* Redirect to the newly created ticket
*/
wpas_add_error('submission_error', __('The ticket couldn\'t be submitted for an unknown reason.', 'awesome-support'));
wp_redirect(wp_sanitize_redirect(home_url($_POST['_wp_http_referer'])));
exit;
} else {
/**
* Empty the temporary sessions
*/
WPAS()->session->clean('submission_form');
/**
* Redirect to the newly created ticket
*/
wpas_redirect('ticket_added', get_permalink($ticket_id), $ticket_id);
exit;
}
}
/**
* Save a new reply.
*
* This adds a new reply to an existing ticket. The ticket
* can possibly be closed by the user in which case we update
* the post meta if the reply submission is successful.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_user_reply'])) {
// Get parent ticket ID
$parent_id = filter_input(INPUT_POST, 'ticket_id', FILTER_SANITIZE_NUMBER_INT);
if ('ticket' !== get_post_type($parent_id)) {
wpas_add_error('reply_added_failed', __('Something went wrong. We couldn't identify your ticket. Please try again.', 'awesome-support'));
wpas_redirect('reply_added_failed', get_permalink($parent_id));
exit;
}
// Define if the ticket must be closed
$close = isset($_POST['wpas_close_ticket']) ? true : false;
if (!empty($_POST['wpas_user_reply'])) {
/* Sanitize the data */
$data = array('post_content' => wp_kses($_POST['wpas_user_reply'], wp_kses_allowed_html('post')));
/* Add the reply */
$reply_id = wpas_add_reply($data, $parent_id);
}
/* Possibly close the ticket */
if ($close) {
wpas_close_ticket($parent_id);
// Redirect now if no reply was posted
if (!isset($reply_id)) {
wpas_add_notification('ticket_closed', __('The ticket was successfully closed', 'awesome-support'));
wpas_redirect('ticket_closed', get_permalink($parent_id));
exit;
}
}
if (isset($reply_id)) {
if (false === $reply_id) {
wpas_add_error('reply_added_failed', __('Your reply could not be submitted for an unknown reason.', 'awesome-support'));
wpas_redirect('reply_added_failed', get_permalink($parent_id));
exit;
} else {
if ($close) {
wpas_add_notification('reply_added_closed', __('Thanks for your reply. The ticket is now closed.', 'awesome-support'));
} else {
wpas_add_notification('reply_added', __('Your reply has been submitted. Your agent will reply ASAP.', 'awesome-support'));
}
if (false !== ($link = wpas_get_reply_link($reply_id))) {
wpas_redirect('reply_added', $link);
exit;
}
}
}
}
}
/**
* Get tickets lit columns content.
*
* Based on the columns displayed in the front-end tickets list,
* this function will display the column content by using its callback.
* The callback can be a "standard" case like the title, or a custom function
* as used by the custom fields mostly.
*
* @since 3.0.0
* @param string $column_id ID of the current column
* @param array $column Columns data
* @return void
*/
function wpas_get_tickets_list_column_content($column_id, $column)
{
$callback = $column['callback'];
switch ($callback) {
case 'id':
echo '#' . get_the_ID();
break;
case 'status':
echo wpas_get_ticket_status(get_the_ID());
break;
case 'title':
// If the replies are displayed from the oldest to the newest we want to link directly to the latest reply in case there are multiple reply pages
if ('ASC' === wpas_get_option('replies_order', 'ASC')) {
$last_reply = wpas_get_replies(get_the_ID(), array('read', 'unread'), array('posts_per_page' => 1, 'order' => 'DESC'));
$link = !empty($last_reply) ? wpas_get_reply_link($last_reply[0]->ID) : get_permalink(get_the_ID());
} else {
$link = get_permalink(get_the_ID());
}
?>
<a href="<?php
echo $link;
?>
"><?php
the_title();
?>
</a><?php
break;
case 'date':
$offset = wpas_get_offset_html5();
?>
<time datetime="<?php
echo get_the_date('Y-m-d\\TH:i:s') . $offset;
?>
"><?php
echo get_the_date(get_option('date_format')) . ' ' . get_the_date(get_option('time_format'));
?>
</time><?php
break;
case 'taxonomy':
$terms = get_the_terms(get_the_ID(), $column_id);
$list = array();
if (empty($terms)) {
continue;
}
foreach ($terms as $term) {
array_push($list, $term->name);
}
echo implode(', ', $list);
break;
default:
if (function_exists($callback)) {
call_user_func($callback, $column_id, get_the_ID());
}
break;
}
}
/**
* Instantiate a new reply submission
*
* This helper function is used to trigger the creation of a new reply
* after the reply submission form is posted on the front-end.
*
* @since 3.3
*
* @param array $data Reply data required to open a new ticket
*
* @return void
*/
function wpas_new_reply_submission($data)
{
// Get parent ticket ID
$parent_id = (int) $data['ticket_id'];
if ('ticket' !== get_post_type($parent_id)) {
wpas_add_error('reply_added_failed', __('Something went wrong. We couldn't identify your ticket. Please try again.', 'awesome-support'));
wpas_redirect('reply_added_failed', get_permalink($parent_id));
exit;
}
// Define if the ticket must be closed
$close = isset($data['wpas_close_ticket']) ? true : false;
if (!empty($data['wpas_user_reply'])) {
/* Sanitize the data */
$data = array('post_content' => wp_kses($data['wpas_user_reply'], wp_kses_allowed_html('post')));
/* Add the reply */
$reply_id = wpas_add_reply($data, $parent_id);
}
/* Possibly close the ticket */
if ($close) {
wpas_close_ticket($parent_id);
// Redirect now if no reply was posted
if (!isset($reply_id)) {
wpas_add_notification('ticket_closed', __('The ticket was successfully closed', 'awesome-support'));
wpas_redirect('ticket_closed', get_permalink($parent_id));
exit;
}
}
if (isset($reply_id)) {
if (false === $reply_id) {
wpas_add_error('reply_added_failed', __('Your reply could not be submitted for an unknown reason.', 'awesome-support'));
wpas_redirect('reply_added_failed', get_permalink($parent_id));
exit;
} else {
if ($close) {
wpas_add_notification('reply_added_closed', __('Thanks for your reply. The ticket is now closed.', 'awesome-support'));
} else {
wpas_add_notification('reply_added', __('Your reply has been submitted. Your agent will reply ASAP.', 'awesome-support'));
}
if (false !== ($link = wpas_get_reply_link($reply_id))) {
wpas_redirect('reply_added', $link);
exit;
}
}
}
}
