public function updateOperatorOnlineStats()
{
$operator = $this->GetLoggedOperator();
$this->updateOperatorOnlineTime($operator['operatorid']);
//MapperFactory::getMapper("OperatorOnline")->updateOperatorOnlineTime($operator['operatorid']);
if (is_has_threads(HAS_THREADS_FILE) && MapperFactory::getMapper('Thread')->operatorHasActiveThreads($operator['operatorid'])) {
//MapperFactory::getMapper("OperatorOnline")->updateOperatorOnlineTime($operator['operatorid'], -2);
$this->updateOperatorOnlineTime($operator['operatorid'], -2);
}
}
public function buildPendingThreadsXml($since, $operator)
{
$xml = array();
$params = array('revision' => $since, 'time' => getCurrentTime() . '000', 'product' => strtolower(Settings::GetProduct()), 'version' => WEBIM_VERSION);
$prio = array_fill(0, 10, array());
$queue = array_fill(0, 10, array());
$info = array_fill(0, 10, array());
$closed = array_fill(0, 10, array());
$res = array();
$departmentsExist = MapperFactory::getMapper("Department")->departmentsExist();
$operator_data = MapperFactory::getMapper("OperatorLastAccess")->getById($operator['operatorid']);
$locales = empty($operator_data['locales']) ? null : split(',', $operator_data['locales']);
$threads = array();
if (is_has_threads(HAS_THREADS_FILE)) {
$threads = MapperFactory::getMapper("Thread")->getPendingThreads($since, $includeClosed = $since != 0, $operator['operatorid'], $departmentsExist, $locales);
foreach ($threads as $thread) {
$state = $thread['state'];
$isForMe = $thread['nextoperatorid'] == $operator['operatorid'] || empty($thread['nextoperatorid']);
$isMine = $thread['operatorid'] == $operator['operatorid'];
switch ($state) {
case STATE_CHATTING_OPERATOR_BROWSER_CLOSED_REFRESHED:
if ($isForMe || $isMine) {
$prio[0][] = $thread;
} else {
$info[1][] = $thread;
}
break;
case STATE_REDIRECTED:
if ($isForMe) {
$prio[1][] = $thread;
} else {
$info[2][] = $thread;
}
break;
case STATE_QUEUE_EXACT_OPERATOR:
case STATE_LOADING_FOR_EXACT_OPERATOR:
if ($isForMe) {
$prio[3][] = $thread;
} else {
$info[1][] = $thread;
}
break;
case STATE_LOADING:
case STATE_QUEUE:
$queue[0][] = $thread;
break;
case STATE_CHATTING:
$info[0][] = $thread;
break;
case STATE_CLOSED:
$closed[0][] = $thread;
break;
default:
$info[2][] = $thread;
break;
}
if ($thread['revision'] > $params['revision']) {
$params['revision'] = $thread['revision'];
}
if (MapperFactory::getMapper("Thread")->countActiveThreads() < 1 && count($threads) < 1) {
unset_has_threads(HAS_THREADS_FILE);
}
}
}
$res = array();
self::appendThreads($res, $prio, $operator, 'prio');
self::appendThreads($res, $queue, $operator, 'wait');
self::appendThreads($res, $info, $operator, 'chat');
self::appendThreads($res, $closed, $operator, 'closed');
$xml[] = '<threads ' . self::xmlParamsToProperties($params) . '>';
$xml[] = join("\n", $res);
$xml[] = '</threads>';
return join("\n", $xml);
}
