function hesk_printReplyForm()
{
global $hesklang, $hesk_settings, $ticket, $admins, $can_options, $options, $can_assign_self;
?>
<!-- START REPLY FORM -->
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<h3 align="center"><?php
echo $hesklang['add_reply'];
?>
</h3>
<form method="post" action="admin_reply_ticket.php" enctype="multipart/form-data" name="form1" onsubmit="javascript:force_stop();return true;">
<br />
<?php
/* Ticket assigned to someone else? */
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && isset($admins[$ticket['owner']])) {
hesk_show_notice($hesklang['nyt'] . ' ' . $admins[$ticket['owner']]);
}
/* Ticket locked? */
if ($ticket['locked']) {
hesk_show_notice($hesklang['tislock']);
}
// Track time worked?
if ($hesk_settings['time_worked']) {
?>
<div align="center">
<table class="white" style="min-width:600px;">
<tr>
<td colspan="2">
» <?php
echo $hesklang['ts'];
?>
<input type="text" name="time_worked" id="time_worked" size="10" value="<?php
echo isset($_SESSION['time_worked']) ? hesk_getTime($_SESSION['time_worked']) : '00:00:00';
?>
" />
<input type="button" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" onclick="ss()" id="startb" value="<?php
echo $hesklang['start'];
?>
" />
<input type="button" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" onclick="r()" value="<?php
echo $hesklang['reset'];
?>
" />
<br />
</td>
</tr>
</table>
</div>
<?php
}
/* Do we have any canned responses? */
if (strlen($can_options)) {
?>
<div align="center">
<table class="white" style="min-width:600px;">
<tr>
<td class="admin_gray" colspan="2"><b>» <?php
echo $hesklang['saved_replies'];
?>
</b></td>
</tr>
<tr>
<td class="admin_gray">
<label><input type="radio" name="mode" id="modeadd" value="1" checked="checked" /> <?php
echo $hesklang['madd'];
?>
</label><br />
<label><input type="radio" name="mode" id="moderep" value="0" /> <?php
echo $hesklang['mrep'];
?>
</label>
</td>
<td class="admin_gray">
<?php
echo $hesklang['select_saved'];
?>
:<br />
<select name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php
echo $hesklang['select_empty'];
?>
- </option>
<?php
echo $can_options;
?>
</select>
</td>
</tr>
</table>
</div>
<?php
}
?>
<p align="center"><?php
echo $hesklang['message'];
?>
: <font class="important">*</font><br />
<span id="HeskMsg"><textarea name="message" id="message" rows="12" cols="72"><?php
// Do we have any message stored in session?
if (isset($_SESSION['ticket_message'])) {
echo stripslashes(hesk_input($_SESSION['ticket_message']));
} else {
$res = hesk_dbQuery("SELECT `message` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reply_drafts` WHERE `owner`=" . intval($_SESSION['id']) . " AND `ticket`=" . intval($ticket['id']) . " LIMIT 1");
if (hesk_dbNumRows($res) == 1) {
echo hesk_dbResult($res);
}
}
?>
</textarea></span></p>
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<p align="center">
<?php
echo $hesklang['attachments'] . ' (<a href="Javascript:void(0)" onclick="Javascript:hesk_window(\'../file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>):<br />';
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
echo '<input type="file" name="attachment[' . $i . ']" size="50" /><br />';
}
?>
</p>
<?php
}
?>
<div align="center">
<center>
<table>
<tr>
<td>
<?php
if ($ticket['owner'] != $_SESSION['id'] && $can_assign_self) {
if (empty($ticket['owner'])) {
echo '<label><input type="checkbox" name="assign_self" value="1" checked="checked" /> <b>' . $hesklang['asss2'] . '</b></label><br />';
} else {
echo '<label><input type="checkbox" name="assign_self" value="1" /> ' . $hesklang['asss2'] . '</label><br />';
}
}
?>
<label><input type="checkbox" name="set_priority" value="1" /> <?php
echo $hesklang['change_priority'];
?>
</label>
<select name="priority">
<?php
echo implode('', $options);
?>
</select><br />
<label><input type="checkbox" name="signature" value="1" checked="checked" /> <?php
echo $hesklang['attach_sign'];
?>
</label>
(<a href="profile.php"><?php
echo $hesklang['profile_settings'];
?>
</a>)<br />
<label><input type="checkbox" name="no_notify" value="1" <?php
echo $_SESSION['notify_customer_reply'] ? '' : 'checked="checked"';
?>
/> <?php
echo $hesklang['dsen'];
?>
</label>
</td>
</tr>
</table>
</center>
</div>
<p align="center">
<input type="hidden" name="orig_id" value="<?php
echo $ticket['id'];
?>
" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value=" <?php
echo $hesklang['submit_reply'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
<input type="submit" name="save_reply" value="<?php
echo $hesklang['sacl'];
?>
" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
</p>
<?php
// If ticket is not locked, show additional submit options
if (!$ticket['locked']) {
?>
<p> </p>
<p align="center">
<input type="submit" name="submit_as_customer" value="<?php
echo $hesklang['sasc'];
?>
" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
<input type="submit" name="submit_as_resolved" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['closed'];
?>
" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
<input type="submit" name="submit_as_in_progress" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['in_progress'];
?>
" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
<input type="submit" name="submit_as_on_hold" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['on_hold'];
?>
" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
</p>
<?php
}
?>
</form>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<!-- END REPLY FORM -->
<?php
}
function show_new_form()
{
global $hesk_settings, $hesklang, $admins;
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<form action="mail.php" method="post" name="form2">
<h3 align="center"><?php
echo $hesklang['new_mail'];
?>
</h3>
<div align="center">
<table border="0">
<tr>
<td>
<table border="0">
<tr>
<td><b><?php
echo $hesklang['m_to'];
?>
</b></td>
<td>
<select name="to">
<option value="" selected="selected"><?php
echo $hesklang['select'];
?>
</option>
<?php
foreach ($admins as $k => $v) {
if ($k != $_SESSION['id']) {
if (isset($_SESSION['mail']) && $k == $_SESSION['mail']['to']) {
echo '<option value="' . $k . '" selected="selected">' . $v . '</option>';
} else {
echo '<option value="' . $k . '">' . $v . '</option>';
}
}
}
?>
</select>
</td>
</tr>
<tr>
<td><b><?php
echo $hesklang['m_sub'];
?>
</b></td>
<td>
<input type="text" name="subject" size="40" maxlength="50"
<?php
if (isset($_SESSION['mail']['subject'])) {
echo ' value="' . stripslashes($_SESSION['mail']['subject']) . '" ';
}
?>
/>
</td>
</tr>
</table>
<p><b><?php
echo $hesklang['message'];
?>
:</b><br />
<textarea name="message" rows="15" cols="70"><?php
if (isset($_SESSION['mail']['message'])) {
echo stripslashes($_SESSION['mail']['message']);
}
?>
</textarea>
</p>
</td>
</tr>
</table>
<label><input type="checkbox" name="signature" value="1" checked="checked" /> <?php
echo $hesklang['attach_sign'];
?>
</label> (<a href="profile.php"><?php
echo $hesklang['profile_settings'];
?>
</a>)<br /> <br />
</div>
<p align="center">
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="hidden" name="a" value="send" />
<input type="submit" value="<?php
echo $hesklang['m_send'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
</p>
</form>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
}
function hesk_printCustomerReplyForm($reopen = 0)
{
global $hesklang, $hesk_settings, $trackingID, $my_email;
// Already printed?
if (defined('REPLY_FORM')) {
return '';
}
?>
<br />
<div class="col-sm-8 col-sm-offset-2" id="addreply-title"><?php
echo $hesklang['add_reply'];
?>
</div>
<br/>
<div class="conatiner col-sm-8 col-sm-offset-2 start-helpDesk-ticket">
<div class="row add-reply-ticket-ticketPhp">
<br/>
<div class="container">
<form method="post" action="reply_ticket.php" enctype="multipart/form-data">
<div class="form-inline">
<label class="col-sm-2 control-label addreply-message"><?php
echo $hesklang['message'];
?>
: <span class="important">*</span></label>
<textarea class="form-control" name="message" rows="12" cols="60" style="width: 443px; height: 246px;"><?php
if (isset($_SESSION['ticket_message'])) {
echo stripslashes(hesk_input($_SESSION['ticket_message']));
}
?>
</textarea>
</div>
<br/>
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<div class="form-group attachments-support-request">
<div class="form-inline">
<label class="col-sm-2 control-label addreply-attachments"><?php
echo $hesklang['attachments'];
?>
:</label>
<div class="form-group">
<?php
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
echo '<input type="file" name="attachment[' . $i . ']" size="50" ' . ' style="margin-bottom: 10px;"/>';
}
?>
<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window('file_limits.php',250,500);return false;"><?php
echo $hesklang['ful'];
?>
</a>
</div>
</div>
</div><!-- end attachments-support-request -->
<br/><br/>
<?php
}
if (isset($_SESSION['ticket_message'])) {
echo stripslashes(hesk_input($_SESSION['ticket_message']));
}
?>
<p align="center">
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="hidden" name="orig_track" value="<?php
echo $trackingID;
?>
" />
<?php
if ($hesk_settings['email_view_ticket']) {
echo '<input type="hidden" name="e" value="' . $my_email . '" />';
}
if ($reopen) {
echo '<input type="hidden" name="reopen" value="1" />';
}
?>
<input type="submit" value="<?php
echo $hesklang['submit_reply'];
?>
" class="btn btn-default" id="submit-addReply" /></p>
</form>
</div>
</div><!-- end add-reply-ticket-ticketPhp -->
</div>
<?php
// Make sure the form is only printed once per page
define('REPLY_FORM', true);
}
} else {
$color = $i ? 'admin_white' : 'admin_gray';
}
$tmp = $i ? 'White' : 'Blue';
$style = 'class="option' . $tmp . 'OFF" onmouseover="this.className=\'option' . $tmp . 'ON\'" onmouseout="this.className=\'option' . $tmp . 'OFF\'"';
$i = $i ? 0 : 1;
echo '
<tr>
<td class="' . $color . '" style="text-align:left">' . $ban['email'] . '</td>
<td class="' . $color . '" style="text-align:left">' . (isset($admins[$ban['banned_by']]) ? $admins[$ban['banned_by']] : $hesklang['e_udel']) . '</td>
<td class="' . $color . '" style="text-align:left">' . $ban['dt'] . '</td>
';
if ($can_unban) {
echo '
<td class="' . $color . '" style="text-align:center; white-space:nowrap;">
<a href="banned_emails.php?a=unban&id=' . $ban['id'] . '&token=' . hesk_token_echo(0) . '" onclick="return confirm_delete();"><img src="../img/delete.png" width="16" height="16" alt="' . $hesklang['delban'] . '" title="' . $hesklang['delban'] . '" ' . $style . ' /></a> </td>
';
}
echo '</tr>';
}
// End while
?>
</table><!-- end table-bordered table-responsive -->
<?php
}
?>
</div><!-- end b-email -->
</div><!-- end tools-tab -->
<!-- TABS -->
<?php
function print_add_ticket()
{
global $hesk_settings, $hesklang;
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
// Pre-populate fields
// Customer name
if (isset($_REQUEST['name'])) {
$_SESSION['c_name'] = $_REQUEST['name'];
}
// Customer email address
if (isset($_REQUEST['email'])) {
$_SESSION['c_email'] = $_REQUEST['email'];
$_SESSION['c_email2'] = $_REQUEST['email'];
}
// Category ID
if (isset($_REQUEST['catid'])) {
$_SESSION['c_category'] = intval($_REQUEST['catid']);
}
if (isset($_REQUEST['category'])) {
$_SESSION['c_category'] = intval($_REQUEST['category']);
}
// Priority
if (isset($_REQUEST['priority'])) {
$_SESSION['c_priority'] = intval($_REQUEST['priority']);
}
// Subject
if (isset($_REQUEST['subject'])) {
$_SESSION['c_subject'] = $_REQUEST['subject'];
}
// Message
if (isset($_REQUEST['message'])) {
$_SESSION['c_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && isset($_REQUEST[$k])) {
$_SESSION['c_' . $k] = $_REQUEST[$k];
}
}
// Varibles for coloring the fields in case of errors
if (!isset($_SESSION['iserror'])) {
$_SESSION['iserror'] = array();
}
if (!isset($_SESSION['isnotice'])) {
$_SESSION['isnotice'] = array();
}
if (!isset($_SESSION['c_category']) && !$hesk_settings['select_cat']) {
$_SESSION['c_category'] = 0;
}
hesk_cleanSessionVars('already_submitted');
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2) {
define('RECAPTCHA', 1);
}
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['submit_ticket'];
require_once HESK_PATH . 'inc/header.inc.php';
//box hijau
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="3"><img src="img/headerleftsm.jpg" width="3" height="25" alt="" /></td>
<td class="headersm"><?php
hesk_showTopBar($hesklang['submit_ticket']);
?>
</td>
<td width="3"><img src="img/headerrightsm.jpg" width="3" height="25" alt="" /></td>
</tr>
</table>
<table width="100%" border="0" cellspacing="0" cellpadding="3">
<tr>
<td><span class="smaller"><a href="<?php
echo $hesk_settings['site_url'];
?>
" class="smaller"><?php
echo $hesk_settings['site_title'];
?>
</a> >
<a href="<?php
echo $hesk_settings['hesk_url'];
?>
" class="smaller"><?php
echo $hesk_settings['hesk_title'];
?>
</a>
> <?php
echo $hesklang['submit_ticket'];
?>
</span></td>
</tr>
</table>
</td>
</tr>
<tr>
<td>
<?php
// This will handle error, success and notice messages
hesk_handle_messages();
//table ni yang box untuk form
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<!-- START FORM -->
<p style="text-align:center"><?php
echo $hesklang['use_form_below'];
?>
<font class="important"> *</font></p>
<form method="post" action="submit_ticket.php?submit=1" name="form1" enctype="multipart/form-data">
<!-- Contact info -->
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['name'];
?>
: <font class="important">*</font></td>
<td width="80%"><input type="text" name="name" size="40" maxlength="30" value="<?php
if (isset($_SESSION['c_name'])) {
echo stripslashes(hesk_input($_SESSION['c_name']));
}
?>
" <?php
if (in_array('name', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
/></td>
</tr>
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['email'];
?>
: <font class="important">*</font></td>
<td width="80%"><input type="text" name="email" size="40" maxlength="1000" value="<?php
if (isset($_SESSION['c_email'])) {
echo stripslashes(hesk_input($_SESSION['c_email']));
}
?>
" <?php
if (in_array('email', $_SESSION['iserror'])) {
echo ' class="isError" ';
} elseif (in_array('email', $_SESSION['isnotice'])) {
echo ' class="isNotice" ';
}
?>
<?php
if ($hesk_settings['detect_typos']) {
echo ' onblur="Javascript:hesk_suggestEmail(0)"';
}
?>
/></td>
</tr>
<?php
if ($hesk_settings['confirm_email']) {
?>
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['confemail'];
?>
: <font class="important">*</font></td>
<td width="80%"><input type="text" name="email2" size="40" maxlength="1000" value="<?php
if (isset($_SESSION['c_email2'])) {
echo stripslashes(hesk_input($_SESSION['c_email2']));
}
?>
" <?php
if (in_array('email2', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
/></td>
</tr>
<?php
}
// End if $hesk_settings['confirm_email']
?>
</table>
<div id="email_suggestions"></div>
<hr />
<!-- Department and priority -->
<?php
$is_table = 0;
hesk_load_database_functions();
// Get categories
hesk_dbConnect();
$res = hesk_dbQuery("SELECT `id`, `name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `type`='0' ORDER BY `cat_order` ASC");
if (hesk_dbNumRows($res) == 1) {
// Only 1 public category, no need for a select box
$row = hesk_dbFetchAssoc($res);
echo '<input type="hidden" name="category" value="' . $row['id'] . '" />';
} elseif (hesk_dbNumRows($res) < 1) {
// No public categories, set it to default one
echo '<input type="hidden" name="category" value="1" />';
} else {
// List available categories
$is_table = 1;
?>
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['category'];
?>
: <font class="important">*</font></td>
<td width="80%"><select name="category" <?php
if (in_array('category', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_cat']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
// List categories
while ($row = hesk_dbFetchAssoc($res)) {
echo '<option value="' . $row['id'] . '"' . ($_SESSION['c_category'] == $row['id'] ? ' selected="selected"' : '') . '>' . $row['name'] . '</option>';
}
?>
</select></td>
</tr>
<?php
}
/* Can customer assign urgency? */
if ($hesk_settings['cust_urgency']) {
if (!$is_table) {
echo '<table border="0" width="100%">';
$is_table = 1;
}
?>
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['priority'];
?>
: <font class="important">*</font></td>
<td width="80%"><select name="priority" <?php
if (in_array('priority', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
?>
<option value="3" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 3) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['low'];
?>
</option>
<option value="2" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 2) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['medium'];
?>
</option>
<option value="1" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 1) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['high'];
?>
</option>
</select></td>
</tr>
<?php
}
/* Need to close the table? */
if ($is_table) {
echo '</table> <hr />';
}
?>
<!-- START CUSTOM BEFORE -->
<?php
/* custom fields BEFORE comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place'] == 0) {
if ($print_table == 0) {
echo '<table border="0" width="100%">';
$print_table = 1;
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="radio" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</td>
</tr>
';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><select name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select></td>
</tr>
';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</td>
</tr>
';
break;
/* Large text box */
/* Large text box */
case 'textarea':
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><textarea name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea></td>
</tr>
';
break;
/* Default text input */
/* Default text input */
default:
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><input type="text" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></td>
</tr>
';
}
}
}
/* If table was started we need to close it */
if ($print_table) {
echo '</table> <hr />';
$print_table = 0;
}
?>
<!-- END CUSTOM BEFORE -->
<!-- ticket info -->
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['subject'];
?>
: <font class="important">*</font></td>
<td width="80%"><input type="text" name="subject" size="40" maxlength="40" value="<?php
if (isset($_SESSION['c_subject'])) {
echo stripslashes(hesk_input($_SESSION['c_subject']));
}
?>
" <?php
if (in_array('subject', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
/></td>
</tr>
<tr>
<td style="text-align:right" width="150" valign="top"><?php
echo $hesklang['message'];
?>
: <font class="important">*</font></td>
<td width="80%"><textarea name="message" rows="12" cols="60" <?php
if (in_array('message', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
><?php
if (isset($_SESSION['c_message'])) {
echo stripslashes(hesk_input($_SESSION['c_message']));
}
?>
</textarea>
<!-- START KNOWLEDGEBASE SUGGEST -->
<?php
if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers']) {
?>
<div id="kb_suggestions" style="display:none">
<br /> <br />
<img src="img/loading.gif" width="24" height="24" alt="" border="0" style="vertical-align:text-bottom" /> <i><?php
echo $hesklang['lkbs'];
?>
</i>
</div>
<script language="Javascript" type="text/javascript"><!--
hesk_suggestKB();
//-->
</script>
<?php
}
?>
<!-- END KNOWLEDGEBASE SUGGEST -->
</td>
</tr>
</table>
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place']) {
if ($print_table == 0) {
echo '
<hr />
<table border="0" width="100%">
';
$print_table = 1;
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="radio" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</td>
</tr>
';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><select name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select></td>
</tr>
';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</td>
</tr>
';
break;
/* Large text box */
/* Large text box */
case 'textarea':
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><textarea name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea></td>
</tr>
';
break;
/* Default text input */
/* Default text input */
default:
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><input type="text" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></td>
</tr>
';
}
}
}
/* If table was started we need to close it */
if ($print_table) {
echo '</table>';
$print_table = 0;
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<hr />
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150" valign="top"><?php
echo $hesklang['attachments'];
?>
:</td>
<td width="80%" valign="top">
<?php
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
$cls = $i == 1 && in_array('attachments', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<input type="file" name="attachment[' . $i . ']" size="50" ' . $cls . ' /><br />';
}
?>
<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window('file_limits.php',250,500);return false;"><?php
echo $hesklang['ful'];
?>
</a>
</td>
</tr>
</table>
<?php
}
if ($hesk_settings['question_use'] || $hesk_settings['secimg_use']) {
?>
<hr />
<!-- Security checks -->
<table border="0" width="100%">
<?php
if ($hesk_settings['question_use']) {
?>
<tr>
<td style="text-align:right;vertical-align:top" width="150"><?php
echo $hesklang['verify_q'];
?>
<font class="important">*</font></td>
<td width="80%">
<?php
$value = '';
if (isset($_SESSION['c_question'])) {
$value = stripslashes(hesk_input($_SESSION['c_question']));
}
$cls = in_array('question', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesk_settings['question_ask'] . '<br /><input type="text" name="question" size="20" value="' . $value . '" ' . $cls . ' />';
?>
<br />
</td>
</tr>
<?php
}
if ($hesk_settings['secimg_use']) {
?>
<tr>
<td style="text-align:right;vertical-align:top" width="150"><?php
echo $hesklang['verify_i'];
?>
<font class="important">*</font></td>
<td width="80%">
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_verified'])) {
echo '<img src="' . HESK_PATH . 'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> ' . $hesklang['vrfy'];
} elseif ($hesk_settings['recaptcha_use'] == 1) {
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php
echo isset($_SESSION['iserror']) && in_array('mysecnum', $_SESSION['iserror']) ? 'red' : 'white';
?>
',
custom_translations : {
visual_challenge : "<?php
echo hesk_slashJS($hesklang['visual_challenge']);
?>
",
audio_challenge : "<?php
echo hesk_slashJS($hesklang['audio_challenge']);
?>
",
refresh_btn : "<?php
echo hesk_slashJS($hesklang['refresh_btn']);
?>
",
instructions_visual : "<?php
echo hesk_slashJS($hesklang['instructions_visual']);
?>
",
instructions_context : "<?php
echo hesk_slashJS($hesklang['instructions_context']);
?>
",
instructions_audio : "<?php
echo hesk_slashJS($hesklang['instructions_audio']);
?>
",
help_btn : "<?php
echo hesk_slashJS($hesklang['help_btn']);
?>
",
play_again : "<?php
echo hesk_slashJS($hesklang['play_again']);
?>
",
cant_hear_this : "<?php
echo hesk_slashJS($hesklang['cant_hear_this']);
?>
",
incorrect_try_again : "<?php
echo hesk_slashJS($hesklang['incorrect_try_again']);
?>
",
image_alt_text : "<?php
echo hesk_slashJS($hesklang['image_alt_text']);
?>
",
},
};
</script>
<?php
require HESK_PATH . 'inc/recaptcha/recaptchalib.php';
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
} elseif ($hesk_settings['recaptcha_use'] == 2) {
?>
<div class="g-recaptcha" data-sitekey="<?php
echo $hesk_settings['recaptcha_public_key'];
?>
"></div>
<?php
} else {
$cls = in_array('mysecnum', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesklang['sec_enter'] . '<br /> <br /><img src="print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' . '<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' . '<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' />';
}
?>
</td>
</tr>
<?php
}
?>
</table>
<?php
}
?>
<!-- Submit -->
<?php
if ($hesk_settings['submit_notice']) {
?>
<hr />
<div align="center">
<table border="0">
<tr>
<td>
<b><?php
echo $hesklang['before_submit'];
?>
</b>
<ul>
<li><?php
echo $hesklang['all_info_in'];
?>
.</li>
<li><?php
echo $hesklang['all_error_free'];
?>
.</li>
</ul>
<b><?php
echo $hesklang['we_have'];
?>
:</b>
<ul>
<li><?php
echo hesk_htmlspecialchars($_SERVER['REMOTE_ADDR']) . ' ' . $hesklang['recorded_ip'];
?>
</li>
<li><?php
echo $hesklang['recorded_time'];
?>
</li>
</ul>
<p align="center"><input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['sub_ticket'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" /></p>
</td>
</tr>
</table>
</div>
<?php
} else {
?>
<br /> <br />
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"> </td>
<td width="80%"><input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['sub_ticket'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" /><br />
<br /> </td>
</tr>
</table>
<?php
}
// End ELSE submit_notice
?>
<!-- Do not delete or modify the code below, it is used to detect simple SPAM bots -->
<input type="hidden" name="hx" value="3" /><input type="hidden" name="hy" value="" />
<!-- >
<input type="text" name="phone" value="3" />
< -->
</form>
<!-- END FORM -->
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
}
</table>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<!-- Submit -->
<p align="center"><input type="hidden" name="action" value="update" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['update_profile'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" /></p>
<p> </p>
</form>
<?php
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
/*** START FUNCTIONS ***/
function update_profile()
function print_add_ticket()
{
global $hesk_settings, $hesklang, $modsForHesk_settings;
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
// Pre-populate fields
// Customer name
if (isset($_REQUEST['name'])) {
$_SESSION['c_name'] = $_REQUEST['name'];
}
// Customer email address
if (isset($_REQUEST['email'])) {
$_SESSION['c_email'] = $_REQUEST['email'];
$_SESSION['c_email2'] = $_REQUEST['email'];
}
// Category ID
if (isset($_REQUEST['catid'])) {
$_SESSION['c_category'] = intval($_REQUEST['catid']);
}
if (isset($_REQUEST['category'])) {
$_SESSION['c_category'] = intval($_REQUEST['category']);
}
// Priority
if (isset($_REQUEST['priority'])) {
$_SESSION['c_priority'] = intval($_REQUEST['priority']);
}
// Subject
if (isset($_REQUEST['subject'])) {
$_SESSION['c_subject'] = $_REQUEST['subject'];
}
// Message
if (isset($_REQUEST['message'])) {
$_SESSION['c_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && isset($_REQUEST[$k])) {
$_SESSION['c_' . $k] = $_REQUEST[$k];
}
}
// Variables for coloring the fields in case of errors
if (!isset($_SESSION['iserror'])) {
$_SESSION['iserror'] = array();
}
if (!isset($_SESSION['isnotice'])) {
$_SESSION['isnotice'] = array();
}
if (!isset($_SESSION['c_category']) && !$hesk_settings['select_cat']) {
$_SESSION['c_category'] = 0;
}
hesk_cleanSessionVars('already_submitted');
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2) {
define('RECAPTCHA', 1);
}
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['submit_ticket'];
require_once HESK_PATH . 'inc/header.inc.php';
?>
<ol class="breadcrumb">
<li><a href="<?php
echo $hesk_settings['site_url'];
?>
"><?php
echo $hesk_settings['site_title'];
?>
</a></li>
<li><a href="<?php
echo $hesk_settings['hesk_url'];
?>
"><?php
echo $hesk_settings['hesk_title'];
?>
</a></li>
<li class="active"><?php
echo $hesklang['sub_support'];
?>
</li>
</ol>
<!-- START MAIN LAYOUT -->
<?php
$columnWidth = 'col-md-8';
hesk_dbConnect();
$showRs = hesk_dbQuery("SELECT `show` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "quick_help_sections` WHERE `id` = 1");
$show = hesk_dbFetchAssoc($showRs);
if (!$show['show']) {
$columnWidth = 'col-md-10 col-md-offset-1';
}
?>
<div class="row">
<?php
if ($columnWidth == 'col-md-8') {
?>
<div align="left" class="col-md-4">
<div class="panel panel-default">
<div class="panel-heading"><?php
echo $hesklang['quick_help'];
?>
</div>
<div class="panel-body">
<p><?php
echo $hesklang['quick_help_submit_ticket'];
?>
</p>
</div>
</div>
</div>
<?php
}
?>
<div class="<?php
echo $columnWidth;
?>
">
<?php
// This will handle error, success and notice messages
hesk_handle_messages();
?>
<!-- START FORM -->
<div class="form">
<h2><?php
hesk_showTopBar($hesklang['submit_ticket']);
?>
</h2>
<small><?php
echo $hesklang['use_form_below'];
?>
</small>
<div class="blankSpace"></div>
<div align="left" class="h3"><?php
echo $hesklang['add_ticket_general_information'];
?>
</div>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<form class="form-horizontal" role="form" method="post" action="submit_ticket.php?submit=1" name="form1" enctype="multipart/form-data">
<!-- Contact info -->
<div class="form-group">
<label for="name" class="col-sm-3 control-label"><?php
echo $hesklang['name'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" class="form-control" id="name" name="name" size="40" maxlength="30" value="<?php
if (isset($_SESSION['c_name'])) {
echo stripslashes(hesk_input($_SESSION['c_name']));
}
?>
" <?php
if (in_array('name', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
placeholder="<?php
echo htmlspecialchars($hesklang['name']);
?>
" />
</div>
</div>
<div class="form-group">
<label for="email" class="col-sm-3 control-label"><?php
echo $hesklang['email'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" class="form-control" id="email" name="email" size="40" maxlength="1000" value="<?php
if (isset($_SESSION['c_email'])) {
echo stripslashes(hesk_input($_SESSION['c_email']));
}
?>
" <?php
if (in_array('email', $_SESSION['iserror'])) {
echo ' class="isError" ';
} elseif (in_array('email', $_SESSION['isnotice'])) {
echo ' class="isNotice" ';
}
?>
<?php
if ($hesk_settings['detect_typos']) {
echo ' onblur="Javascript:hesk_suggestEmail(0)"';
}
?>
placeholder="<?php
echo htmlspecialchars($hesklang['email']);
?>
" />
</div>
</div>
<?php
if ($hesk_settings['confirm_email']) {
?>
<div class="form-group">
<label for="email2" class="col-sm-3 control-label"><?php
echo $hesklang['confemail'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" id="email2" class="form-control" name="email2" size="40" maxlength="1000" value="<?php
if (isset($_SESSION['c_email2'])) {
echo stripslashes(hesk_input($_SESSION['c_email2']));
}
?>
" <?php
if (in_array('email2', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
placeholder="<?php
echo htmlspecialchars($hesklang['confemail']);
?>
" />
</div>
</div>
<?php
}
?>
<div id="email_suggestions"></div>
<!-- Department and priority -->
<?php
$is_table = 0;
// Get categories
hesk_dbConnect();
$orderBy = $modsForHesk_settings['category_order_column'];
$res = hesk_dbQuery("SELECT `id`, `name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `type`='0' ORDER BY `" . $orderBy . "` ASC");
if (hesk_dbNumRows($res) == 1) {
// Only 1 public category, no need for a select box
$row = hesk_dbFetchAssoc($res);
echo '<input type="hidden" name="category" value="' . $row['id'] . '" />';
} elseif (hesk_dbNumRows($res) < 1) {
// No public categories, set it to default one
echo '<input type="hidden" name="category" value="1" />';
} else {
// List available categories
$is_table = 1;
?>
<div class="form-group">
<label for="category" class="col-sm-3 control-label"><?php
echo $hesklang['category'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<select name="category" id="category" class="form-control" <?php
if (in_array('category', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
><?php
// Show the "Click to select"?
if ($hesk_settings['select_cat']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
// List categories
while ($row = hesk_dbFetchAssoc($res)) {
echo '<option value="' . $row['id'] . '"' . ($_SESSION['c_category'] == $row['id'] ? ' selected="selected"' : '') . '>' . $row['name'] . '</option>';
}
?>
</select>
</div>
</div>
<?php
}
/* Can customer assign urgency? */
if ($hesk_settings['cust_urgency']) {
?>
<div class="form-group">
<label for="priority" class="col-sm-3 control-label"><?php
echo $hesklang['priority'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<select id="priority" class="form-control" name="priority" <?php
if (in_array('priority', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
?>
<option value="3" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 3) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['low'];
?>
</option>
<option value="2" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 2) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['medium'];
?>
</option>
<option value="1" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 1) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['high'];
?>
</option>
</select>
</div>
</div>
<?php
}
?>
<!-- START CUSTOM BEFORE -->
<?php
/* custom fields BEFORE comments */
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place'] == 0) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
echo '<div class="form-group"><label class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label style="font-weight: normal;"><input type="radio" id="' . $formattedId . '" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</div></div>';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select></div></div>';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
echo '<div class="form-group"><label class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label style="font-weight: normal;"><input id="' . $formattedId . '" type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</div></div>';
break;
/* Large text box */
/* Large text box */
case 'textarea':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><textarea class="form-control" id="' . $formattedId . '" name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea></div>
</div>';
break;
case 'multiselect':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="' . $v['name'] . '[]" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '[]" ' . $cls . ' multiple>';
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select>
<div class="btn-group" role="group">
<button type="button" class="btn btn-default" onclick="selectAll(\'' . $formattedId . '\')">Select All</button>
<button type="button" class="btn btn-default" onclick="deselectAll(\'' . $formattedId . '\')">Deselect All</button>
</div>
</div></div>';
break;
case 'date':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' isError ' : '';
echo '
<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9">
<input type="text" class="datepicker form-control white-readonly ' . $cls . '" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40"
maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" readonly/>
<span class="help-block">' . $hesklang['date_format'] . '</span>
</div>
</div>';
break;
case 'email':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
if ($v['value'] == 'cc' || $v['value'] == 'bcc') {
// (b)cc isn't a valid email but is the "value" used by settings. Just remove it.
$v['value'] = '';
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></div>
</div>';
break;
/* Default text input */
/* Default text input */
default:
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></div>
</div>';
}
}
}
?>
<!-- END CUSTOM BEFORE -->
<div class="blankSpace"></div>
<div align="left" class="h3"><?php
echo $hesklang['add_ticket_your_message'];
?>
</div>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<!-- ticket info -->
<div class="form-group">
<label for="subject" class="col-sm-3 control-label"><?php
echo $hesklang['subject'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" id="subject" class="form-control" name="subject" size="40" maxlength="40" value="<?php
if (isset($_SESSION['c_subject'])) {
echo stripslashes(hesk_input($_SESSION['c_subject']));
}
?>
" <?php
if (in_array('subject', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
placeholder="<?php
echo htmlspecialchars($hesklang['subject']);
?>
"/>
</div>
</div>
<div class="form-group">
<div class="col-sm-12">
<textarea placeholder="<?php
echo htmlspecialchars($hesklang['message']);
?>
" name="message" id="message" class="form-control" rows="12" cols="60" <?php
if (in_array('message', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
><?php
if (isset($_SESSION['c_message'])) {
echo stripslashes(hesk_input($_SESSION['c_message']));
}
?>
</textarea>
</div>
</div>
<!-- START KNOWLEDGEBASE SUGGEST -->
<?php
if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers']) {
?>
<div id="kb_suggestions" style="display:none">
<br /> <br />
<img src="img/loading.gif" width="24" height="24" alt="" border="0" style="vertical-align:text-bottom" /> <i><?php
echo $hesklang['lkbs'];
?>
</i>
</div>
<script language="Javascript" type="text/javascript"><!--
hesk_suggestKB();
//-->
</script>
<?php
}
?>
<!-- END KNOWLEDGEBASE SUGGEST -->
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place']) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
echo '<div class="form-group"><label class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label style="font-weight: normal;"><input type="radio" id="' . $formattedId . '" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</div></div>';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select></div></div>';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
echo '<div class="form-group"><label class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label style="font-weight: normal;"><input id="' . $formattedId . '" type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</div></div>';
break;
/* Large text box */
/* Large text box */
case 'textarea':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><textarea class="form-control" id="' . $formattedId . '" name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea></div>
</div>';
break;
case 'multiselect':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="' . $v['name'] . '[]" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '[]" ' . $cls . ' multiple>';
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select>
<div class="btn-group" role="group">
<button type="button" class="btn btn-default" onclick="selectAll(\'' . $formattedId . '\')">Select All</button>
<button type="button" class="btn btn-default" onclick="deselectAll(\'' . $formattedId . '\')">Deselect All</button>
</div></div></div>';
break;
case 'date':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' isError ' : '';
echo '
<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9">
<input type="text" class="datepicker form-control white-readonly ' . $cls . '" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40"
maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" readonly/>
<span class="help-block">' . $hesklang['date_format'] . '</span>
</div>
</div>';
break;
case 'email':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
if ($v['value'] == 'cc' || $v['value'] == 'bcc') {
// (b)cc isn't a valid email but is the "value" used by settings. Just remove it.
$v['value'] = '';
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></div>
</div>';
break;
/* Default text input */
/* Default text input */
default:
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></div>
</div>';
}
}
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<div class="form-group">
<label for="attachments" class="col-sm-3 control-label"><?php
echo $hesklang['attachments'];
?>
:</label>
<div align="left" class="col-sm-9">
<?php
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
$cls = $i == 1 && in_array('attachments', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<input type="file" name="attachment[' . $i . ']" size="50" ' . $cls . ' /><br />';
}
?>
<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window('file_limits.php',250,500);return false;"><?php
echo $hesklang['ful'];
?>
</a>
</div>
</div>
<?php
}
if ($hesk_settings['question_use'] || $hesk_settings['secimg_use']) {
?>
<!-- Security checks -->
<?php
if ($hesk_settings['question_use']) {
?>
<div class="form-group">
<label for="question" class="col-sm-3 control-label"><?php
echo $hesklang['verify_q'];
?>
<span class="important">*</span></label>
<?php
$value = '';
if (isset($_SESSION['c_question'])) {
$value = stripslashes(hesk_input($_SESSION['c_question']));
}
$cls = in_array('question', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="col-md-9">' . $hesk_settings['question_ask'] . '<br /><input class="form-control" id="question" type="text" name="question" size="20" value="' . $value . '" ' . $cls . ' /></div>';
?>
</div>
<?php
}
if ($hesk_settings['secimg_use']) {
?>
<div class="form-group">
<label for="secimage" class="col-sm-3 control-label"><?php
echo $hesklang['verify_i'];
?>
<font class="important">*</font></label>
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_verified'])) {
echo '<img src="' . HESK_PATH . 'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> ' . $hesklang['vrfy'];
} elseif ($hesk_settings['recaptcha_use'] == 1) {
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php
echo isset($_SESSION['iserror']) && in_array('mysecnum', $_SESSION['iserror']) ? 'red' : 'white';
?>
',
custom_translations : {
visual_challenge : "<?php
echo hesk_slashJS($hesklang['visual_challenge']);
?>
",
audio_challenge : "<?php
echo hesk_slashJS($hesklang['audio_challenge']);
?>
",
refresh_btn : "<?php
echo hesk_slashJS($hesklang['refresh_btn']);
?>
",
instructions_visual : "<?php
echo hesk_slashJS($hesklang['instructions_visual']);
?>
",
instructions_context : "<?php
echo hesk_slashJS($hesklang['instructions_context']);
?>
",
instructions_audio : "<?php
echo hesk_slashJS($hesklang['instructions_audio']);
?>
",
help_btn : "<?php
echo hesk_slashJS($hesklang['help_btn']);
?>
",
play_again : "<?php
echo hesk_slashJS($hesklang['play_again']);
?>
",
cant_hear_this : "<?php
echo hesk_slashJS($hesklang['cant_hear_this']);
?>
",
incorrect_try_again : "<?php
echo hesk_slashJS($hesklang['incorrect_try_again']);
?>
",
image_alt_text : "<?php
echo hesk_slashJS($hesklang['image_alt_text']);
?>
"
}
};
</script>
<div class="col-md-9">
<?php
require HESK_PATH . 'inc/recaptcha/recaptchalib.php';
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
?>
</div>
<?php
} elseif ($hesk_settings['recaptcha_use'] == 2) {
?>
<div class="col-md-9">
<div class="g-recaptcha" data-sitekey="<?php
echo $hesk_settings['recaptcha_public_key'];
?>
"></div>
</div>
<?php
} else {
$cls = in_array('mysecnum', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div align="left" class="col-sm-9">';
echo $hesklang['sec_enter'] . '<br /> <br /><img src="print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' . '<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' . '<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' />';
}
echo '</div></div>';
}
?>
<?php
}
if ($modsForHesk_settings['request_location']) {
?>
<div class="form-group">
<label for="location" class="col-md-3 control-label"><?php
echo $hesklang['location_colon'];
?>
</label>
<div class="col-sm-9">
<p id="console"><?php
echo $hesklang['requesting_location_ellipsis'];
?>
</p>
<div id="map" style="height: 300px; display:none">
</div>
</div>
</div>
<!-- Submit -->
<?php
}
if ($hesk_settings['submit_notice']) {
?>
<div class="row">
<div class="col-md-12">
<div class="alert alert-info">
<b><?php
echo $hesklang['before_submit'];
?>
</b>
<ul>
<li><?php
echo $hesklang['all_info_in'];
?>
.</li>
<li><?php
echo $hesklang['all_error_free'];
?>
.</li>
</ul>
<b><?php
echo $hesklang['we_have'];
?>
:</b>
<ul>
<li><?php
echo hesk_htmlspecialchars($_SERVER['REMOTE_ADDR']) . ' ' . $hesklang['recorded_ip'];
?>
</li>
<li><?php
echo $hesklang['recorded_time'];
?>
</li>
</ul>
</div>
</div>
</div>
<div class="row">
<div class="col-md-9 col-md-offset-3">
<input type="hidden" id="latitude" name="latitude" value="E-0">
<input type="hidden" id="longitude" name="longitude" value="E-0">
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
">
<input type="submit" value="<?php
echo $hesklang['sub_ticket'];
?>
" class="btn btn-default">
</div>
</div>
<?php
} else {
?>
<div class="row">
<div class="col-md-9 col-md-offset-3">
<input type="hidden" id="latitude" name="latitude" value="E-0">
<input type="hidden" id="longitude" name="longitude" value="E-0">
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
">
<input class="btn btn-default" type="submit" value="<?php
echo $hesklang['sub_ticket'];
?>
">
</div>
</div>
<?php
}
// End ELSE submit_notice
?>
<!-- Do not delete or modify the code below, it is used to detect simple SPAM bots -->
<input type="hidden" name="hx" value="3" /><input type="hidden" name="hy" value="" />
<!-- >
<input type="text" name="phone" value="3" />
< -->
</form>
</div>
</div>
<?php
if ($columnWidth == 'col-md-10 col-md-offset-1') {
?>
<div class="col-md-1"> </div></div>
<?php
}
?>
<!-- END FORM -->
<?php
// Request for the users location if enabled
if ($modsForHesk_settings['request_location']) {
echo '
<script>
requestUserLocation("' . $hesklang['your_current_location'] . '", "' . $hesklang['unable_to_determine_location'] . '");
</script>
';
}
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
}
<td>
<label><input type="checkbox" name="cot" value="1" <?php
if ($cot) {
echo 'checked="checked"';
}
?>
/> <?php
echo $hesklang['cot'];
?>
</label><br />
<label><input type="checkbox" name="def" value="1" /> <?php
echo $hesklang['def'];
?>
</label> (<a href="admin_main.php?reset=1&token=<?php
echo hesk_token_echo(0);
?>
"><?php
echo $hesklang['redv'];
?>
</a>)
</td>
</table>
<div class="btn-group">
<input class="btn btn-default" type="submit" value="<?php
echo $hesklang['show_tickets'];
?>
" />
function hesk_printReplyForm()
{
global $hesklang, $hesk_settings, $ticket, $admins, $can_options, $options, $can_assign_self;
?>
<!-- START REPLY FORM -->
<div class="container addReply-title"><?php
echo $hesklang['add_reply'];
?>
</div>
<div class="container replyTicket-form">
<form method="post" action="admin_reply_ticket.php" enctype="multipart/form-data" name="form1" onsubmit="javascript:force_stop();return true;">
<br/>
<?php
/* Ticket assigned to someone else? */
/*if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && isset($admins[$ticket['owner']]) )
{
hesk_show_notice($hesklang['nyt'] . ' ' . $admins[$ticket['owner']]);
}*/
/* Ticket locked? */
if ($ticket['locked']) {
hesk_show_notice($hesklang['tislock']);
}
// Track time worked?
if ($hesk_settings['time_worked']) {
?>
<div class="white table-track-time-worked">
<div class="form-inline time_worked">
<label class="col-sm-2"><?php
echo $hesklang['ts'];
?>
</label>
<input class="form-control" type="text" name="time_worked" id="time_worked" size="10" value="<?php
echo isset($_SESSION['time_worked']) ? hesk_getTime($_SESSION['time_worked']) : '00:00:00';
?>
" />
<button type="button" class="btn btn-default" onclick="ss()" id="startb"><?php
echo $hesklang['start'];
?>
</button>
<button type="button" class="btn btn-default" onclick="r()"><?php
echo $hesklang['reset'];
?>
</button>
</div>
</div><!-- end table-track-time-worked-->
<br/>
<?php
}
/* Do we have any canned responses? */
if (strlen($can_options)) {
?>
<div class="white table-track-time-worked">
<div class="form-inline" style=" margin-bottom: 10px;">
<span class="admin_gray"><b>» <?php
echo $hesklang['saved_replies'];
?>
</b></span>
<div class="form-group admin_gray" style="vertical-align: top;">
<label for="modeadd"><input type="radio" name="mode" id="modeadd" value="1" checked="checked" /> <?php
echo $hesklang['madd'];
?>
</label><br />
<label for="moderep"><input type="radio" name="mode" id="moderep" value="0" /> <?php
echo $hesklang['mrep'];
?>
</label>
</div>
</div>
<div class="form-inline admin_gray" style="margin-bottom: 10px;">
<label for="selec-canned-response"><?php
echo $hesklang['select_saved'];
?>
:</label>
<select id="selec-canned-response" name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php
echo $hesklang['select_empty'];
?>
- </option>
<?php
echo $can_options;
?>
</select>
</div>
</div><!-- end table-track-time-worked-->
<?php
}
?>
<div class="form-inline">
<span class="col-sm-2"><?php
echo $hesklang['message'];
?>
: <font class="important">*</font></span>
<span id="HeskMsg"><textarea name="message" id="message" rows="12" cols="72" class="HeskMsg-addReply form-control">
<?php
// Do we have any message stored in session?
if (isset($_SESSION['ticket_message'])) {
echo stripslashes(hesk_input($_SESSION['ticket_message']));
} else {
$res = hesk_dbQuery("SELECT `message` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reply_drafts` WHERE `owner`=" . intval($_SESSION['id']) . " AND `ticket`=" . intval($ticket['id']) . " LIMIT 1");
if (hesk_dbNumRows($res) == 1) {
echo hesk_dbResult($res);
}
}
?>
</textarea></span></div>
<br/>
<div class="form-inline">
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<?php
echo '<span class="col-sm-2">' . $hesklang['attachments'] . ':' . '</span>';
echo '<div class="form-group" id="attachments-addReply">';
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
echo '<input id="chooseFile-addReply" type="file" name="attachment[' . $i . ']" size="50" />';
}
echo '<span>(<a href="Javascript:void(0)" onclick="Javascript:hesk_window(\'../file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>)</span>';
echo ' </div>';
?>
<?php
}
?>
</div>
<br/>
<div class="first-table">
<?php
/*if ($ticket['owner'] != $_SESSION['id'] && $can_assign_self)
{
if (empty($ticket['owner']))
{
echo '<label class="container"><input type="checkbox" name="assign_self" value="1" checked="checked" /> <b>'.$hesklang['asss2'].'</b></label><br />';
}
else
{
echo '<label class="container"><input type="checkbox" name="assign_self" value="1" /> '.$hesklang['asss2'].'</label><br />';
}
}*/
?>
<div class="form-inline">
<label class="col-sm-2 control-label"><input type="checkbox" name="set_priority" value="1" /> <?php
echo $hesklang['change_priority'];
?>
</label>
<select class="form-control" name="priority">
<?php
echo implode('', $options);
?>
</select>
</div>
<br />
<!--<div class="form-inline">
<label class="col-sm-2"><input type="checkbox" name="signature" value="1" checked="checked" /> <?php
//echo $hesklang['attach_sign'];
?>
</label>
<span>(<a href="profile.php"><?php
//echo $hesklang['profile_settings'];
?>
</a>)</span>
</div>-->
<label class="container"><input type="checkbox" name="no_notify" value="1" <?php
echo $_SESSION['notify_customer_reply'] ? '' : 'checked="checked"';
?>
/> <?php
echo $hesklang['dsen'];
?>
</label>
</div><!-- end first-table-->
<br/>
<div>
<input type="hidden" name="orig_id" value="<?php
echo $ticket['id'];
?>
" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['submit_reply'];
?>
" class="btn btn-default submit_reply_btn" />
<input type="submit" name="save_reply" value="<?php
echo $hesklang['sacl'];
?>
" class="btn btn-default sacl_btn" />
</div>
<br/>
<?php
// If ticket is not locked, show additional submit options
if (!$ticket['locked']) {
?>
<div>
<input type="submit" name="submit_as_customer" value="<?php
echo $hesklang['sasc'];
?>
" class="btn btn-default sasc_btn" />
<input type="submit" name="submit_as_resolved" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['closed'];
?>
" class="btn btn-default submit_as_closed_btn" />
<input type="submit" name="submit_as_in_progress" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['in_progress'];
?>
" class="btn btn-default submit_as_in_progress_btn" />
<input type="submit" name="submit_as_on_hold" value="<?php
echo $hesklang['submit_as'] . ' ' . $hesklang['on_hold'];
?>
" class="btn btn-default submit_as_on_hold_btn" />
</div>
<br/>
<?php
}
?>
</form>
</div><!-- end reply-form-admin-ticket -->
<!-- END REPLY FORM -->
<?php
}
function hesk_printReplyForm()
{
global $hesklang, $hesk_settings, $ticket, $admins, $can_options, $options, $can_assign_self, $isManager;
?>
<!-- START REPLY FORM -->
<h3 class="text-left"><?php
echo $hesklang['add_reply'];
?>
</h3>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<form role="form" class="form-horizontal" method="post" action="admin_reply_ticket.php" enctype="multipart/form-data" name="form1" onsubmit="javascript:force_stop();return true;">
<?php
/* Ticket assigned to someone else? */
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && isset($admins[$ticket['owner']])) {
hesk_show_notice($hesklang['nyt'] . ' ' . $admins[$ticket['owner']]);
}
/* Ticket locked? */
if ($ticket['locked']) {
hesk_show_notice($hesklang['tislock']);
}
// Track time worked?
if ($hesk_settings['time_worked']) {
?>
<div class="form-group">
<label for="time_worked" class="col-sm-3 control-label"><?php
echo $hesklang['ts'];
?>
:</label>
<div class="col-sm-6">
<input type="text" class="form-control" name="time_worked" id="time_worked" size="10"
value="<?php
echo isset($_SESSION['time_worked']) ? hesk_getTime($_SESSION['time_worked']) : '00:00:00';
?>
"/>
</div>
<div class="col-sm-3 text-right">
<input type="button" class="btn btn-success" onclick="ss()" id="startb"
value="<?php
echo $hesklang['start'];
?>
"/>
<input type="button" class="btn btn-danger" onclick="r()"
value="<?php
echo $hesklang['reset'];
?>
"/>
</div>
</div>
<?php
}
/* Do we have any canned responses? */
if (strlen($can_options)) {
?>
<div class="form-group">
<label for="saved_replies" class="col-sm-3 control-label"><?php
echo $hesklang['saved_replies'];
?>
:</label>
<div class="col-sm-9">
<label><input type="radio" name="mode" id="modeadd" value="1" checked="checked" /> <?php
echo $hesklang['madd'];
?>
</label><br />
<label><input type="radio" name="mode" id="moderep" value="0" /> <?php
echo $hesklang['mrep'];
?>
</label>
<select class="form-control" name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php
echo $hesklang['select_empty'];
?>
- </option>
<?php
echo $can_options;
?>
</select>
</div>
</div>
<?php
}
?>
<div class="form-group">
<label for="message" class="col-sm-3 control-label"><?php
echo $hesklang['message'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<span id="HeskMsg">
<textarea class="form-control" name="message" id="message" rows="12" placeholder="<?php
echo htmlspecialchars($hesklang['message']);
?>
" cols="72"><?php
// Do we have any message stored in session?
if (isset($_SESSION['ticket_message'])) {
echo stripslashes(hesk_input($_SESSION['ticket_message']));
} else {
$res = hesk_dbQuery("SELECT `message` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reply_drafts` WHERE `owner`=" . intval($_SESSION['id']) . " AND `ticket`=" . intval($ticket['id']) . " LIMIT 1");
if (hesk_dbNumRows($res) == 1) {
echo hesk_dbResult($res);
}
}
?>
</textarea></span>
</div>
</div>
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<div class="form-group">
<label for="attachments" class="col-sm-3 control-label"><?php
echo $hesklang['attachments'];
?>
:</label>
<div class="col-sm-9">
<?php
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
echo '<input type="file" name="attachment[' . $i . ']" size="50" /><br />';
}
echo '<a href="Javascript:void(0)" onclick="Javascript:hesk_window(\'../file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>';
?>
</div>
</div>
<?php
}
?>
<div class="form-group">
<label for="options" class="col-sm-3 control-label"><?php
echo $hesklang['addop'];
?>
:</label>
<div class="col-sm-9">
<?php
if ($ticket['owner'] != $_SESSION['id'] && $can_assign_self) {
if (empty($ticket['owner'])) {
echo '<label><input type="checkbox" name="assign_self" value="1" checked="checked" /> <b>' . $hesklang['asss2'] . '</b></label><br />';
} else {
echo '<label><input type="checkbox" name="assign_self" value="1" /> ' . $hesklang['asss2'] . '</label><br />';
}
}
$statusSql = 'SELECT `ID` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses` WHERE `IsStaffClosedOption` = 1';
$statusRow = hesk_dbQuery($statusSql)->fetch_assoc();
$staffClosedOptionStatus = array();
$staffClosedOptionStatus['ID'] = $statusRow['ID'];
?>
<div class="form-inline">
<label>
<input type="checkbox" name="set_priority" value="1" /> <?php
echo $hesklang['change_priority'];
?>
</label>
<select class="form-control" name="priority">
<?php
echo implode('', $options);
?>
</select>
</div>
<br />
<label>
<input type="checkbox" name="signature" value="1" checked="checked" /> <?php
echo $hesklang['attach_sign'];
?>
</label>
(<a href="profile.php"><?php
echo $hesklang['profile_settings'];
?>
</a>)
<br />
<label>
<input type="checkbox" name="no_notify" value="1" <?php
echo $_SESSION['notify_customer_reply'] && !empty($ticket['email']) ? '' : 'checked="checked" ';
?>
<?php
if (empty($ticket['email'])) {
echo 'disabled';
}
?>
> <?php
echo $hesklang['dsen'];
?>
</label><br/><br/>
<?php
if (empty($ticket['email'])) {
echo '<input type="hidden" name="no_notify" value="1">';
}
?>
<input type="hidden" name="orig_id" value="<?php
echo $ticket['id'];
?>
" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<div class="btn-group">
<input class="btn btn-primary" type="submit" value="<?php
echo $hesklang['submit_reply'];
?>
">
<button type="button" class="btn btn-primary dropdown-toggle" data-toggle="dropdown" aria-expanded="false">
<span class="caret"></span>
<span class="sr-only">Toggle Dropdown</span>
</button>
<ul class="dropdown-menu" role="menu">
<li><a>
<button class="dropdown-submit" type="submit" name="submit_as_customer">
<?php
echo $hesklang['sasc'];
?>
</button>
</a></li>
<li class="divider"></li>
<?php
$allStatusesRs = hesk_dbQuery('SELECT `ID`, `Key`, `TextColor` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses`');
$statuses = array();
while ($row = hesk_dbFetchAssoc($allStatusesRs)) {
array_push($statuses, $row);
}
foreach ($statuses as $status) {
echo '<li><a>
<button class="dropdown-submit" type="submit" name="submit_as_status" value="' . $status['ID'] . '"">
' . $hesklang['submit_reply'] . ' ' . $hesklang['and_change_status_to'] . ' <b>
<span style="color:' . $status['TextColor'] . '">' . $hesklang[$status['Key']] . '</span></b>
</button>
</a></li>';
}
?>
</ul>
</div>
<input class="btn btn-default" type="submit" name="save_reply" value="<?php
echo $hesklang['sacl'];
?>
">
<?php
if ($isManager) {
?>
<input type="hidden" name="isManager" value="1">
<?php
}
?>
</div>
</div>
</form>
<!-- END REPLY FORM -->
<?php
}
function hesk_printCustomerReplyForm($reopen = 0)
{
global $hesklang, $hesk_settings, $trackingID, $my_email;
// Already printed?
if (defined('REPLY_FORM')) {
return '';
}
?>
<h3 class="text-left"><?php
echo $hesklang['add_reply'];
?>
</h3>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<form role="form" class="form-horizontal" method="post" action="reply_ticket.php" enctype="multipart/form-data">
<div class="form-group">
<label for="message" class="col-sm-3 control-label"><?php
echo $hesklang['message'];
?>
: <span class="important">*</span></label>
<div class="col-sm-9">
<textarea name="message" class="form-control" rows="12" cols="60"><?php
if (isset($_SESSION['ticket_message'])) {
echo stripslashes(hesk_input($_SESSION['ticket_message']));
}
?>
</textarea>
</div>
</div>
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<div class="form-group">
<label for="attachments" class="col-sm-3 control-label"><?php
echo $hesklang['attachments'];
?>
:</label>
<div class="col-sm-9 text-left">
<?php
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
echo '<input type="file" name="attachment[' . $i . ']" size="50" /><br />';
}
echo '<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window(\'file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>';
?>
</div>
</div>
<?php
}
?>
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="hidden" name="orig_track" value="<?php
echo $trackingID;
?>
" />
<?php
if ($hesk_settings['email_view_ticket']) {
echo '<input type="hidden" name="e" value="' . $my_email . '" />';
}
if ($reopen) {
echo '<input type="hidden" name="reopen" value="1" />';
}
?>
<input type="submit" value="<?php
echo $hesklang['submit_reply'];
?>
" class="btn btn-default" />
</form>
<?php
// Make sure the form is only printed once per page
define('REPLY_FORM', true);
}
if ($hesk_settings['autoassign']) {
if ($myuser['autoassign']) {
$autoassign_code = '<a href="manage_users.php?a=autoassign&s=0&id=' . $myuser['id'] . '&token=' . hesk_token_echo(0) . '"><i style="color: orange; font-size: 16px" class="fa fa-bolt" data-toggle="tooltip" data-placement="top" title="' . $hesklang['aaon'] . '"></i></a>';
} else {
$autoassign_code = '<a href="manage_users.php?a=autoassign&s=1&id=' . $myuser['id'] . '&token=' . hesk_token_echo(0) . '"><i style="color: gray; font-size: 16px" class="fa fa-bolt" data-toggle="tooltip" data-placement="top" title="' . $hesklang['aaoff'] . '"></i></a>';
}
} else {
$autoassign_code = '';
}
$activeMarkup = '';
if ($myuser['id'] != $_SESSION['id'] && $myuser['id'] != 1) {
/* Is the user active? */
if ($myuser['active']) {
$activeMarkup = '<a href="manage_users.php?a=active&s=0&id=' . $myuser['id'] . '&token=' . hesk_token_echo(0) . '"><i style="color: green; font-size: 16px" class="fa fa-user" data-toggle="tooltip" data-placement="top" title="' . $hesklang['disable_user'] . '"></i></a>';
} else {
$activeMarkup = '<a href="manage_users.php?a=active&s=1&id=' . $myuser['id'] . '&token=' . hesk_token_echo(0) . '"><i style="color: gray; font-size: 16px" class="fa fa-user" data-toggle="tooltip" data-placement="top" title="' . $hesklang['enable_user'] . '"></i></a>';
}
}
$templateName = $hesklang['custom'];
if ($myuser['permission_template'] != -1) {
$result = hesk_dbQuery("SELECT `name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "permission_templates` WHERE `id` = " . intval($myuser['permission_template']));
$row = hesk_dbFetchAssoc($result);
$templateName = $row['name'];
}
echo <<<EOC
<tr>
<td>{$myuser['name']}</td>
<td><a href="mailto:{$myuser['email']}">{$myuser['email']}</a></td>
<td>{$myuser['user']}</td>
<td>{$templateName}</td>
function edit_clients()
{
global $hesk_settings, $hesklang, $default_userdata;
$id = intval(hesk_GET('id')) or hesk_error("{$hesklang['int_error']}: {$hesklang['no_valid_id']}");
/* To edit self fore using "Profile" page */
if ($id == $_SESSION['id']) {
hesk_process_messages($hesklang['eyou'], 'profile.php', 'NOTICE');
}
$_SESSION['edit_userdata'] = TRUE;
if (!isset($_SESSION['save_userdata'])) {
$result = hesk_dbQuery('SELECT * from `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'clients` WHERE `id`=' . $id);
$row = mysqli_fetch_array($result);
$_SESSION['userdata']['name'] = $row['name'];
$_SESSION['userdata']['email'] = $row['email'];
$_SESSION['userdata']['user'] = $row['user'];
$_SESSION['userdata']['address'] = $row['address'];
$_SESSION['userdata']['phonenumber'] = $row['phonenumber'];
$_SESSION['userdata']['poz_detyres'] = $row['poz_detyres'];
$_SESSION['userdata']['company_id'] = $row['company_id'];
$_SESSION['userdata']['active'] = $row['active'];
/* Store original username for display until changes are saved successfully */
$_SESSION['original_user'] = $_SESSION['userdata']['user'];
}
/* Print header */
require_once HESK_PATH . 'inc/header.inc.php';
/* Print main manage users page */
require_once HESK_PATH . 'inc/show_admin_nav.inc.php';
?>
<div class="container manage-users-title"><a href="manage_users.php" class="smaller"><?php
echo '<b>' . $hesklang['manage_users'] . '</b>';
?>
</a> > <?php
echo $hesklang['editing_user'] . ' ' . $_SESSION['original_user'];
?>
</div>
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<div class="container editing-users-title"><?php
echo '<b>' . $hesklang['editing_user'] . ' ' . $_SESSION['original_user'] . '</b>';
?>
</div>
<div class="container"><?php
echo $hesklang['req_marked_with'];
?>
<font class="important">*</font></div>
<script language="Javascript" type="text/javascript"><!--
var tabberOptions = {
'cookie':"tabbereu",
'onLoad': function(argsObj)
{
var t = argsObj.tabber;
var i;
if (t.id) {
t.cookie = t.id + t.cookie;
}
i = parseInt(getCookie(t.cookie));
if (isNaN(i)) { return; }
t.tabShow(i);
},
'onClick':function(argsObj)
{
var c = argsObj.tabber.cookie;
var i = argsObj.index;
setCookie(c, i);
}
};
//-->
</script>
<script language="Javascript" type="text/javascript" src="<?php
echo HESK_PATH;
?>
inc/tabs/tabber-minimized.js"></script>
<form name="form1" method="post" action="manage_users.php?a=update_client">
<?php
hesk_profile_tab('userdata', false);
?>
<!-- Submit -->
<div class="container"><input type="hidden" name="a" value="save" />
<input type="hidden" name="userid" value="<?php
echo $id;
?>
" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['save_changes'];
?>
" class="btn btn-default" />
|
<a href="manage_users.php"><?php
echo $hesklang['dich'];
?>
</a>
</div>
</form>
<p> </p>
<p> </p>
<?php
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
}
function edit_user()
{
global $hesk_settings, $hesklang, $default_userdata;
$id = intval(hesk_GET('id')) or hesk_error("{$hesklang['int_error']}: {$hesklang['no_valid_id']}");
/* To edit self fore using "Profile" page */
if ($id == $_SESSION['id']) {
hesk_process_messages($hesklang['eyou'], 'profile.php', 'NOTICE');
}
$_SESSION['edit_userdata'] = TRUE;
if (!isset($_SESSION['save_userdata'])) {
$res = hesk_dbQuery("SELECT `user`,`pass`,`isadmin`,`name`,`email`,`signature`,`categories`,`autoassign`,`heskprivileges` AS `features` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `id`='" . intval($id) . "' LIMIT 1");
$_SESSION['userdata'] = hesk_dbFetchAssoc($res);
/* Store original username for display until changes are saved successfully */
$_SESSION['original_user'] = $_SESSION['userdata']['user'];
/* A few variables need special attention... */
if ($_SESSION['userdata']['isadmin']) {
$_SESSION['userdata']['features'] = $default_userdata['features'];
$_SESSION['userdata']['categories'] = $default_userdata['categories'];
} else {
$_SESSION['userdata']['features'] = explode(',', $_SESSION['userdata']['features']);
$_SESSION['userdata']['categories'] = explode(',', $_SESSION['userdata']['categories']);
}
$_SESSION['userdata']['cleanpass'] = '';
}
/* Make sure we have permission to edit this user */
if (!compare_user_permissions($id, $_SESSION['userdata']['isadmin'], $_SESSION['userdata']['categories'], $_SESSION['userdata']['features'])) {
hesk_process_messages($hesklang['npea'], 'manage_users.php');
}
/* Print header */
require_once HESK_PATH . 'inc/header.inc.php';
/* Print main manage users page */
require_once HESK_PATH . 'inc/show_admin_nav.inc.php';
?>
</td>
</tr>
<tr>
<td>
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<p class="smaller"> <a href="manage_users.php" class="smaller"><?php
echo $hesklang['manage_users'];
?>
</a> > <?php
echo $hesklang['editing_user'] . ' ' . $_SESSION['original_user'];
?>
</p>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<h3 align="center"><?php
echo $hesklang['editing_user'] . ' ' . $_SESSION['original_user'];
?>
</h3>
<p align="center"><?php
echo $hesklang['req_marked_with'];
?>
<font class="important">*</font></p>
<form name="form1" method="post" action="manage_users.php">
<!-- Contact info -->
<table border="0" width="100%">
<tr>
<td width="200" style="text-align:right"><?php
echo $hesklang['real_name'];
?>
: <font class="important">*</font></td>
<td align="left"><input type="text" name="name" size="40" maxlength="50" value="<?php
echo $_SESSION['userdata']['name'];
?>
" /></td>
</tr>
<tr>
<td width="200" style="text-align:right"><?php
echo $hesklang['email'];
?>
: <font class="important">*</font></td>
<td align="left"><input type="text" name="email" size="40" maxlength="255" value="<?php
echo $_SESSION['userdata']['email'];
?>
" /></td>
</tr>
<tr>
<td width="200" style="text-align:right"><?php
echo $hesklang['username'];
?>
: <font class="important">*</font></td>
<td><input type="text" name="user" size="40" maxlength="20" value="<?php
echo $_SESSION['userdata']['user'];
?>
" /></td>
</tr>
<tr>
<td width="200" style="text-align:right"><?php
echo $hesklang['pass'];
?>
:</td>
<td><input type="password" name="newpass" autocomplete="off" size="40" maxlength="20" value="<?php
echo $_SESSION['userdata']['cleanpass'];
?>
" onkeyup="javascript:hesk_checkPassword(this.value)" /></td>
</tr>
<tr>
<td width="200" style="text-align:right"><?php
echo $hesklang['confirm_pass'];
?>
:</td>
<td><input type="password" name="newpass2" autocomplete="off" size="40" maxlength="20" value="<?php
echo $_SESSION['userdata']['cleanpass'];
?>
" /></td>
</tr>
<tr>
<td width="200" style="text-align:right"><?php
echo $hesklang['pwdst'];
?>
:</td>
<td>
<div style="border: 1px solid gray; width: 100px;">
<div id="progressBar"
style="font-size: 1px; height: 14px; width: 0px; border: 1px solid white;">
</div>
</div>
</td>
</tr>
<tr>
<td valign="top" width="200" style="text-align:right"><?php
echo $hesklang['administrator'];
?>
: <font class="important">*</font></td>
<td valign="top">
<?php
/* Only administrators can create new administrator accounts */
if ($_SESSION['isadmin']) {
?>
<label><input type="radio" name="isadmin" value="1" onchange="Javascript:hesk_toggleLayerDisplay('options')" <?php
if ($_SESSION['userdata']['isadmin']) {
echo 'checked="checked"';
}
?>
/> <?php
echo $hesklang['yes'] . ' ' . $hesklang['admin_can'];
?>
</label><br />
<label><input type="radio" name="isadmin" value="0" onchange="Javascript:hesk_toggleLayerDisplay('options')" <?php
if (!$_SESSION['userdata']['isadmin']) {
echo 'checked="checked"';
}
?>
/> <?php
echo $hesklang['no'] . ' ' . $hesklang['staff_can'];
?>
</label>
<?php
} else {
echo $hesklang['no'] . ' ' . $hesklang['staff_can'];
}
?>
<div id="options" style="display: <?php
echo $_SESSION['isadmin'] && $_SESSION['userdata']['isadmin'] ? 'none' : 'block';
?>
;">
<table width="100%" border="0">
<tr>
<td valign="top" width="100" style="text-align:right;white-space:nowrap;"><?php
echo $hesklang['allowed_cat'];
?>
: <font class="important">*</font></td>
<td valign="top">
<?php
foreach ($hesk_settings['categories'] as $catid => $catname) {
echo '<label><input type="checkbox" name="categories[]" value="' . $catid . '" ';
if (in_array($catid, $_SESSION['userdata']['categories'])) {
echo ' checked="checked" ';
}
echo ' />' . $catname . '</label><br /> ';
}
?>
</td>
</tr>
<tr>
<td valign="top" width="100" style="text-align:right;white-space:nowrap;"><?php
echo $hesklang['allow_feat'];
?>
: <font class="important">*</font></td>
<td valign="top">
<?php
foreach ($hesk_settings['features'] as $k) {
echo '<label><input type="checkbox" name="features[]" value="' . $k . '" ';
if (in_array($k, $_SESSION['userdata']['features'])) {
echo ' checked="checked" ';
}
echo ' />' . $hesklang[$k] . '</label><br /> ';
}
?>
</td>
</tr>
</table>
</div>
</td>
</tr>
<?php
if ($hesk_settings['autoassign']) {
?>
<tr>
<td width="200" style="text-align:right"><?php
echo $hesklang['opt'];
?>
:</td>
<td><label><input type="checkbox" name="autoassign" value="Y" <?php
if (isset($_SESSION['userdata']['autoassign']) && $_SESSION['userdata']['autoassign'] == 1) {
echo 'checked="checked"';
}
?>
/> <?php
echo $hesklang['user_aa'];
?>
</label></td>
</tr>
<?php
}
?>
<tr>
<td valign="top" width="200" style="text-align:right"><?php
echo $hesklang['signature_max'];
?>
:</td>
<td><textarea name="signature" rows="6" cols="40"><?php
echo $_SESSION['userdata']['signature'];
?>
</textarea><br />
<?php
echo $hesklang['sign_extra'];
?>
</td>
</tr>
</table>
<!-- Submit -->
<p align="center"><input type="hidden" name="a" value="save" />
<input type="hidden" name="userid" value="<?php
echo $id;
?>
" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['save_changes'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
|
<a href="manage_users.php"><?php
echo $hesklang['dich'];
?>
</a></p>
</form>
<script language="Javascript" type="text/javascript"><!--
hesk_checkPassword(document.form1.newpass.value);
//-->
</script>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
}
function show_new_form()
{
global $hesk_settings, $hesklang, $admins;
?>
<br/>
<form action="mail.php" method="post" name="form2" class="form-horizontal" role="form">
<h3><?php
echo $hesklang['new_mail'];
?>
</h3>
<div class="footerWithBorder blankSpace"></div>
<div class="form-group">
<label for="to" class="col-sm-3 control-label"><?php
echo $hesklang['m_to'];
?>
</label>
<div class="col-sm-9">
<select class="form-control" name="to">
<option value="" selected="selected"><?php
echo $hesklang['select'];
?>
</option>
<?php
foreach ($admins as $k => $v) {
if ($k != $_SESSION['id']) {
if (isset($_SESSION['mail']) && $k == $_SESSION['mail']['to']) {
echo '<option value="' . $k . '" selected="selected">' . $v . '</option>';
} else {
echo '<option value="' . $k . '">' . $v . '</option>';
}
}
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="subject" class="col-sm-3 control-label"><?php
echo $hesklang['m_sub'];
?>
</label>
<div class="col-sm-9">
<input type="text" class="form-control" placeholder="<?php
echo htmlspecialchars($hesklang['subject']);
?>
" name="subject" size="40" maxlength="50"
<?php
if (isset($_SESSION['mail']['subject'])) {
echo ' value="' . stripslashes($_SESSION['mail']['subject']) . '" ';
}
?>
/>
</div>
</div>
<div class="form-group">
<label for="message" class="col-sm-3 control-label"><?php
echo $hesklang['message'];
?>
:</label>
<div class="col-sm-9">
<textarea name="message" class="form-control" placeholder="<?php
echo htmlspecialchars($hesklang['message']);
?>
" rows="15" cols="70"><?php
if (isset($_SESSION['mail']['message'])) {
echo stripslashes($_SESSION['mail']['message']);
}
?>
</textarea>
<div class="checkbox">
<label>
<input type="checkbox" name="signature" value="1" checked>
<?php
echo $hesklang['attach_sign'];
?>
</label> (<a href="profile.php"><?php
echo $hesklang['profile_settings'];
?>
</a>)
</div>
</div>
</div>
<div class="form-group">
<div class="col-sm-9 col-sm-offset-3">
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="hidden" name="a" value="send" />
<input type="submit" value="<?php
echo $hesklang['m_send'];
?>
" class="btn btn-default" />
</div>
</div>
<?php
}
function manage_category()
{
global $hesk_settings, $hesklang;
$catid = intval(hesk_GET('catid')) or hesk_error($hesklang['kb_cat_inv']);
$result = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'kb_categories` ORDER BY `parent` ASC, `cat_order` ASC');
$kb_cat = array();
while ($cat = hesk_dbFetchAssoc($result)) {
$kb_cat[] = $cat;
if ($cat['id'] == $catid) {
$this_cat = $cat;
}
}
if (isset($_SESSION['manage_cat'])) {
$_SESSION['manage_cat'] = hesk_stripArray($_SESSION['manage_cat']);
$this_cat['type'] = $_SESSION['manage_cat']['type'];
$this_cat['parent'] = $_SESSION['manage_cat']['parent'];
$this_cat['name'] = $_SESSION['manage_cat']['title'];
}
/* Translate main category "Knowledgebase" if needed */
$kb_cat[0]['name'] = $hesklang['kb_text'];
require HESK_PATH . 'inc/treemenu/TreeMenu.php';
$icon = HESK_PATH . 'img/folder.gif';
$expandedIcon = HESK_PATH . 'img/folder-expanded.gif';
$menu = new HTML_TreeMenu();
$thislevel = array('0');
$nextlevel = array();
$i = 1;
$j = 1;
while (count($kb_cat) > 0) {
foreach ($kb_cat as $k => $cat) {
if (in_array($cat['parent'], $thislevel)) {
$up = $cat['parent'];
$my = $cat['id'];
$type = $cat['type'] ? '*' : '';
$text_short = $cat['name'] . $type . ' (' . $cat['articles'] . ', ' . $cat['articles_private'] . ', ' . $cat['articles_draft'] . ')';
if (isset($node[$up])) {
$node[$my] =& $node[$up]->addItem(new HTML_TreeNode(array('hesk_parent' => $this_cat['parent'], 'text' => 'Text', 'text_short' => $text_short, 'hesk_catid' => $cat['id'], 'hesk_select' => 'option' . $j, 'icon' => $icon, 'expandedIcon' => $expandedIcon, 'expanded' => true)));
} else {
$node[$my] = new HTML_TreeNode(array('hesk_parent' => $this_cat['parent'], 'text' => 'Text', 'text_short' => $text_short, 'hesk_catid' => $cat['id'], 'hesk_select' => 'option' . $j, 'icon' => $icon, 'expandedIcon' => $expandedIcon, 'expanded' => true));
}
$nextlevel[] = $cat['id'];
$j++;
unset($kb_cat[$k]);
}
}
$thislevel = $nextlevel;
$nextlevel = array();
/* Break after 20 recursions to avoid hang-ups in case of any problems */
if ($i > 20) {
break;
}
$i++;
}
$menu->addItem($node[1]);
// Create the presentation class
$listBox =& ref_new(new HTML_TreeMenu_Listbox($menu));
/* Print header */
require_once HESK_PATH . 'inc/header.inc.php';
/* Print main manage users page */
require_once HESK_PATH . 'inc/show_admin_nav.inc.php';
?>
<div class="container manage-kb-category-title"><a href="manage_knowledgebase.php" class="smaller"><b><?php
echo $hesklang['kb'];
?>
</b></a> > <?php
echo $hesklang['kb_cat_man'];
?>
</div>
<!-- SUB NAVIGATION -->
<?php
show_subnav('', $catid);
?>
<!-- SUB NAVIGATION -->
<?php
if (!isset($_SESSION['hide']['article_list'])) {
?>
<div class="container category-kb"><?php
echo $hesklang['category'];
?>
: <span class="black"><?php
echo $this_cat['name'];
?>
</span></div>
<br />
<?php
$result = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_articles` WHERE `catid`='{$catid}' ORDER BY `sticky` DESC, `art_order` ASC");
$num = hesk_dbNumRows($result);
if ($num == 0) {
echo '<div class="container kb_no_article">' . $hesklang['kb_no_art'] . ' <br/><br/>
<a href="manage_knowledgebase.php?a=add_article&catid=' . $catid . '"><img src="../img/add_article.png" width="16" height="16" alt="' . $hesklang['kb_i_art2'] . '" title="' . $hesklang['kb_i_art2'] . '" border="0" style="border:none;vertical-align:text-bottom" /></a>' . '<a href="manage_knowledgebase.php?a=add_article&catid=' . $catid . '"><b>' . $hesklang['kb_i_art2'] . '</b></a></div>';
} else {
/* Get number of sticky articles */
$res2 = hesk_dbQuery("SELECT COUNT(*) FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_articles` WHERE `catid`='{$catid}' AND `sticky` = '1' ");
$num_sticky = hesk_dbResult($res2);
$num_nosticky = $num - $num_sticky;
?>
<div class="container insertArticle">
<?php
echo '<a href="manage_knowledgebase.php?a=add_article&catid=' . $catid . '"><img src="../img/add_article.png" width="16" height="16" alt="' . $hesklang['kb_i_art2'] . '" title="' . $hesklang['kb_i_art2'] . '" border="0" style="border:none;vertical-align:text-bottom" /></a> <a href="manage_knowledgebase.php?a=add_article&catid=' . $catid . '"><b>' . $hesklang['kb_i_art2'] . '</b></a>';
?>
</div>
<div class="container kb_cat_art_title"><?php
echo $hesklang['kb_cat_art'];
?>
</div>
<div class="container">
<table class="table table-bordered table-responsive kb_cat_art_table">
<tr>
<th class="admin_white"> </th>
<th class="admin_white"><b><i><?php
echo $hesklang['kb_subject'];
?>
</i></b></th>
<th class="admin_white"><b><i><?php
echo $hesklang['kb_type'];
?>
</i></b></th>
<th class="admin_white"><b><i><?php
echo $hesklang['views'];
?>
</i></b></th>
<?php
if ($hesk_settings['kb_rating']) {
?>
<th class="admin_white" style="white-space:nowrap" nowrap="nowrap" width="130"><b><i><?php
echo $hesklang['rating'] . ' (' . $hesklang['votes'] . ')';
?>
</i></b></th>
<?php
}
?>
<th class="admin_white" style="width:120px"><b><i> <?php
echo $hesklang['opt'];
?>
</i></b></th>
</tr>
<?php
$i = 1;
$j = 1;
$k = 1;
$previous_sticky = 1;
$num = $num_sticky;
while ($article = hesk_dbFetchAssoc($result)) {
if ($previous_sticky != $article['sticky']) {
$k = 1;
$num = $num_nosticky;
$previous_sticky = $article['sticky'];
}
if (isset($_SESSION['artord']) && $article['id'] == $_SESSION['artord']) {
$color = 'admin_green';
unset($_SESSION['artord']);
} elseif ($article['sticky']) {
$color = 'admin_yellow';
} else {
$color = $i ? 'admin_white' : 'admin_gray';
}
$tmp = $i ? 'White' : 'Blue';
$style = 'class="option' . $tmp . 'OFF" onmouseover="this.className=\'option' . $tmp . 'ON\'" onmouseout="this.className=\'option' . $tmp . 'OFF\'"';
$i = $i ? 0 : 1;
switch ($article['type']) {
case '1':
$type = '<span class="kb_private">' . $hesklang['kb_private'] . '</span>';
break;
case '2':
$type = '<span class="kb_draft">' . $hesklang['kb_draft'] . '</span>';
break;
default:
$type = '<span class="kb_published">' . $hesklang['kb_published'] . '</span>';
}
if ($hesk_settings['kb_rating']) {
$alt = $article['rating'] ? sprintf($hesklang['kb_rated'], sprintf("%01.1f", $article['rating'])) : $hesklang['kb_not_rated'];
$rat = '<td class="' . $color . '" style="white-space:nowrap;"><img src="../img/star_' . hesk_round_to_half($article['rating']) * 10 . '.png" width="85" height="16" alt="' . $alt . '" title="' . $alt . '" border="0" style="vertical-align:text-bottom" /> (' . $article['votes'] . ') </td>';
} else {
$rat = '';
}
?>
<tr>
<td class="<?php
echo $color;
?>
"><?php
echo $j;
?>
.</td>
<td class="<?php
echo $color;
?>
"><?php
echo $article['subject'];
?>
</td>
<td class="<?php
echo $color;
?>
"><?php
echo $type;
?>
</td>
<td class="<?php
echo $color;
?>
"><?php
echo $article['views'];
?>
</td>
<?php
echo $rat;
?>
<td class="<?php
echo $color;
?>
" style="text-align:center; white-space:nowrap;">
<?php
if ($num > 1) {
if ($k == 1) {
?>
<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" />
<a href="manage_knowledgebase.php?a=order_article&id=<?php
echo $article['id'];
?>
&catid=<?php
echo $catid;
?>
&move=15&token=<?php
hesk_token_echo();
?>
"><img src="../img/move_down.png" width="16" height="16" alt="<?php
echo $hesklang['move_dn'];
?>
" title="<?php
echo $hesklang['move_dn'];
?>
" <?php
echo $style;
?>
/></a>
<?php
} elseif ($k == $num) {
?>
<a href="manage_knowledgebase.php?a=order_article&id=<?php
echo $article['id'];
?>
&catid=<?php
echo $catid;
?>
&move=-15&token=<?php
hesk_token_echo();
?>
"><img src="../img/move_up.png" width="16" height="16" alt="<?php
echo $hesklang['move_up'];
?>
" title="<?php
echo $hesklang['move_up'];
?>
" <?php
echo $style;
?>
/></a>
<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" />
<?php
} else {
?>
<a href="manage_knowledgebase.php?a=order_article&id=<?php
echo $article['id'];
?>
&catid=<?php
echo $catid;
?>
&move=-15&token=<?php
hesk_token_echo();
?>
"><img src="../img/move_up.png" width="16" height="16" alt="<?php
echo $hesklang['move_up'];
?>
" title="<?php
echo $hesklang['move_up'];
?>
" <?php
echo $style;
?>
/></a>
<a href="manage_knowledgebase.php?a=order_article&id=<?php
echo $article['id'];
?>
&catid=<?php
echo $catid;
?>
&move=15&token=<?php
hesk_token_echo();
?>
"><img src="../img/move_down.png" width="16" height="16" alt="<?php
echo $hesklang['move_dn'];
?>
" title="<?php
echo $hesklang['move_dn'];
?>
" <?php
echo $style;
?>
/></a>
<?php
}
} elseif ($num_sticky > 1 || $num_nosticky > 1) {
echo '<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;vertical-align:text-bottom;" /> <img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;vertical-align:text-bottom;" />';
}
?>
<a href="manage_knowledgebase.php?a=sticky&s=<?php
echo $article['sticky'] ? 0 : 1;
?>
&id=<?php
echo $article['id'];
?>
&catid=<?php
echo $catid;
?>
&token=<?php
hesk_token_echo();
?>
"><img src="../img/sticky<?php
if (!$article['sticky']) {
echo '_off';
}
?>
.png" width="16" height="16" alt="<?php
echo $article['sticky'] ? $hesklang['stickyoff'] : $hesklang['stickyon'];
?>
" title="<?php
echo $article['sticky'] ? $hesklang['stickyoff'] : $hesklang['stickyon'];
?>
" <?php
echo $style;
?>
/></a>
<a href="knowledgebase_private.php?article=<?php
echo $article['id'];
?>
&back=1<?php
if ($article['type'] == 2) {
echo '&draft=1';
}
?>
" target="_blank"><img src="../img/article_text.png" width="16" height="16" alt="<?php
echo $hesklang['viewart'];
?>
" title="<?php
echo $hesklang['viewart'];
?>
" <?php
echo $style;
?>
/></a>
<a href="manage_knowledgebase.php?a=edit_article&id=<?php
echo $article['id'];
?>
"><img src="../img/edit.png" width="16" height="16" alt="<?php
echo $hesklang['edit'];
?>
" title="<?php
echo $hesklang['edit'];
?>
" <?php
echo $style;
?>
/></a>
<a href="manage_knowledgebase.php?a=remove_article&id=<?php
echo $article['id'];
?>
&token=<?php
hesk_token_echo();
?>
" onclick="return hesk_confirmExecute('<?php
echo hesk_makeJsString($hesklang['del_art']);
?>
');"><img src="../img/delete.png" width="16" height="16" alt="<?php
echo $hesklang['delete'];
?>
" title="<?php
echo $hesklang['delete'];
?>
" <?php
echo $style;
?>
/></a> </td>
</tr>
<?php
$j++;
$k++;
}
// End while
?>
</table>
</div>
<?php
}
}
// END if hide article list
/* Manage Category (except the default one) */
if ($catid != 1) {
?>
<br />
<div class="container insertCategory">
<?php
echo '<a href="manage_knowledgebase.php?a=add_category&parent=' . $catid . '"><img src="../img/add_category.png" width="16" height="16" alt="' . $hesklang['kb_i_cat2'] . '" title="' . $hesklang['kb_i_cat2'] . '" border="0" style="border:none;vertical-align:text-bottom" /></a> <a href="manage_knowledgebase.php?a=add_category&parent=' . $catid . '"><b>' . $hesklang['kb_i_cat2'] . '</b></a>';
?>
</div>
<div class="container category-settings-title"><?php
echo $hesklang['catset'];
?>
</div>
<div class="container category-settings-form">
<br/>
<form action="manage_knowledgebase.php" method="post" name="form1" onsubmit="Javascript:return hesk_deleteIfSelected('dodelete','<?php
echo hesk_makeJsString($hesklang['kb_delcat']);
?>
')">
<div class="form-inline">
<span class="col-sm-2"><b><?php
echo $hesklang['kb_cat_title'];
?>
:</b></span>
<span><input class="form-control" type="text" name="title" size="70" maxlength="255" value="<?php
echo $this_cat['name'];
?>
" /></span>
</div>
<br/>
<div class="form-inline">
<span class="col-sm-2"><b><?php
echo $hesklang['kb_cat_parent'];
?>
:</b></span>
<span><select class="form-control" name="parent"><?php
$listBox->printMenu();
?>
</select></span>
</div>
<br/>
<div class="form-inline">
<span class="col-sm-2"><b><?php
echo $hesklang['kb_type'];
?>
:</b></span>
<div class="form-group">
<label><input type="radio" name="type" value="0" <?php
if (!$this_cat['type']) {
echo 'checked="checked"';
}
?>
/> <b><i><?php
echo $hesklang['kb_published'];
?>
</i></b></label><br />
<span><?php
echo $hesklang['kb_cat_published'];
?>
</span><br/><br/>
<label><input type="radio" name="type" value="1" <?php
if ($this_cat['type']) {
echo 'checked="checked"';
}
?>
/> <b><i><?php
echo $hesklang['kb_private'];
?>
</i></b></label><br />
<span><?php
echo $hesklang['kb_cat_private'];
?>
</span>
</div>
</div>
<br/>
<div class="form-inline">
<span class="col-sm-2"><b><?php
echo $hesklang['opt'];
?>
:</b></span>
<div class="form-group">
<label><input type="checkbox" name="dodelete" id="dodelete" value="Y" onclick="Javascript:hesk_toggleLayerDisplay('deleteoptions')" /> <i><?php
echo $hesklang['delcat'];
?>
</i></label>
<div id="deleteoptions" style="display: none;">
<label><input type="radio" name="movearticles" value="Y" checked="checked" /> <?php
echo $hesklang['move1'];
?>
</label><br />
<label><input type="radio" name="movearticles" value="N" /> <?php
echo $hesklang['move2'];
?>
</label>
</div>
</div>
</div>
<br/>
</div>
<br/>
<div class="col-sm-6 col-sm-offset-6">
<input type="hidden" name="a" value="edit_category" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="hidden" name="catid" value="<?php
echo $catid;
?>
" /><input type="submit" value="<?php
echo $hesklang['save_changes'];
?>
" class="btn btn-default save-cat-changes-btn" />
</div>
</form>
<?php
}
// END if $catid != 1
/* Clean unneeded session variables */
hesk_cleanSessionVars(array('hide', 'manage_cat', 'edit_article'));
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
}
function edit_user()
{
global $hesk_settings, $hesklang, $default_userdata;
$id = intval(hesk_GET('id')) or hesk_error("{$hesklang['int_error']}: {$hesklang['no_valid_id']}");
/* To edit self fore using "Profile" page */
if ($id == $_SESSION['id']) {
hesk_process_messages($hesklang['eyou'], 'profile.php', 'NOTICE');
}
$_SESSION['edit_userdata'] = TRUE;
if (!isset($_SESSION['save_userdata'])) {
$res = hesk_dbQuery("SELECT *,`heskprivileges` AS `features` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `id`='" . intval($id) . "' LIMIT 1");
$_SESSION['userdata'] = hesk_dbFetchAssoc($res);
/* Store original username for display until changes are saved successfully */
$_SESSION['original_user'] = $_SESSION['userdata']['user'];
/* A few variables need special attention... */
if ($_SESSION['userdata']['isadmin']) {
$_SESSION['userdata']['features'] = $default_userdata['features'];
$_SESSION['userdata']['categories'] = $default_userdata['categories'];
} else {
$_SESSION['userdata']['features'] = explode(',', $_SESSION['userdata']['features']);
$_SESSION['userdata']['categories'] = explode(',', $_SESSION['userdata']['categories']);
}
$_SESSION['userdata']['cleanpass'] = '';
}
/* Make sure we have permission to edit this user */
if (!compare_user_permissions($id, $_SESSION['userdata']['isadmin'], $_SESSION['userdata']['categories'], $_SESSION['userdata']['features'])) {
hesk_process_messages($hesklang['npea'], 'manage_users.php');
}
/* Print header */
require_once HESK_PATH . 'inc/header.inc.php';
/* Print main manage users page */
require_once HESK_PATH . 'inc/show_admin_nav.inc.php';
?>
</td>
</tr>
<tr>
<td>
<span class="smaller"><a href="manage_users.php" class="smaller"><?php
echo $hesklang['manage_users'];
?>
</a> > <?php
echo $hesklang['editing_user'] . ' ' . $_SESSION['original_user'];
?>
</span>
<br />
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<h3><?php
echo $hesklang['editing_user'] . ' ' . $_SESSION['original_user'];
?>
</h3>
<p><?php
echo $hesklang['req_marked_with'];
?>
<font class="important">*</font><br /> </p>
<script language="Javascript" type="text/javascript"><!--
var tabberOptions = {
'cookie':"tabbereu",
'onLoad': function(argsObj)
{
var t = argsObj.tabber;
var i;
if (t.id) {
t.cookie = t.id + t.cookie;
}
i = parseInt(getCookie(t.cookie));
if (isNaN(i)) { return; }
t.tabShow(i);
},
'onClick':function(argsObj)
{
var c = argsObj.tabber.cookie;
var i = argsObj.index;
setCookie(c, i);
}
};
//-->
</script>
<script language="Javascript" type="text/javascript" src="<?php
echo HESK_PATH;
?>
inc/tabs/tabber-minimized.js"></script>
<form name="form1" method="post" action="manage_users.php">
<?php
hesk_profile_tab('userdata', false);
?>
<!-- Submit -->
<p align="center"><input type="hidden" name="a" value="save" />
<input type="hidden" name="userid" value="<?php
echo $id;
?>
" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['save_changes'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
|
<a href="manage_users.php"><?php
echo $hesklang['dich'];
?>
</a></p>
</form>
<p> </p>
<p> </p>
<?php
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
}
function show_new_form()
{
global $hesk_settings, $hesklang, $admins;
?>
<div class="container mail-new-text-message-table">
<div>
<form action="mail.php" method="post" name="form2">
<div class="container"><h3><?php
echo $hesklang['new_mail'];
?>
</h3></div><br/>
<div >
<div class="mail-new-message">
<div>
<div class="form-group mail-new-message-to-subject">
<div class="form-inline" style="margin-bottom: 5px;" >
<label class="col-sm-2 control-label" for="mail-to"><b><?php
echo $hesklang['m_to'];
?>
</b></label>
<select class="form-control" id="mail-to" name="to">
<option value="" selected="selected"><?php
echo $hesklang['select'];
?>
</option>
<?php
foreach ($admins as $k => $v) {
if ($k != $_SESSION['id']) {
if (isset($_SESSION['mail']) && $k == $_SESSION['mail']['to']) {
echo '<option value="' . $k . '" selected="selected">' . $v . '</option>';
} else {
echo '<option value="' . $k . '">' . $v . '</option>';
}
}
}
?>
</select>
</div>
<div class="form-inline">
<label class="col-sm-2 control-label" for="mail-subject"><b><?php
echo $hesklang['m_sub'];
?>
</b></label>
<input class="form-control" type="text" id="mail-subject" name="subject" size="40" maxlength="50"
<?php
if (isset($_SESSION['mail']['subject'])) {
echo ' value="' . stripslashes($_SESSION['mail']['subject']) . '" ';
}
?>
/>
</div>
</div><!-- end mail-new-message-to-subject -->
<div class="form-inline">
<label class="col-sm-2 control-label"><b><?php
echo $hesklang['message'];
?>
:</b></label>
<textarea class="form-control" name="message" rows="15" cols="70"><?php
if (isset($_SESSION['mail']['message'])) {
echo stripslashes($_SESSION['mail']['message']);
}
?>
</textarea>
</div>
</div>
</div><!-- end mail-new-message-->
</div>
<div class="col-sm-12">
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="hidden" name="a" value="send" />
<input type="submit" value="<?php
echo $hesklang['m_send'];
?>
" class="btn btn-default mail-btn" />
</div>
</form>
<br/>
</div>
</div><!-- end mail-new-text-message-table -->
<?php
}
while ($ban = hesk_dbFetchAssoc($res)) {
$color = '';
if (isset($_SESSION['ban_email']['id']) && $ban['id'] == $_SESSION['ban_email']['id']) {
$color = 'success';
unset($_SESSION['ban_email']['id']);
}
echo '
<tr>
<td class="' . $color . '" style="text-align:left">' . $ban['email'] . '</td>
<td class="' . $color . '" style="text-align:left">' . (isset($admins[$ban['banned_by']]) ? $admins[$ban['banned_by']] : $hesklang['e_udel']) . '</td>
<td class="' . $color . '" style="text-align:left">' . $ban['dt'] . '</td>
';
if ($can_unban) {
echo '
<td class="' . $color . '" style="text-align:left;">
<a href="banned_emails.php?a=unban&id=' . $ban['id'] . '&token=' . hesk_token_echo(0) . '" onclick="return confirm_delete();">
<i class="fa fa-times" style="color: red; font-size: 16px;"data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['delban'] . '"></i>
</a>
</td>
';
}
echo '</tr>';
}
// End while
?>
</tbody>
</table>
<div align="center">
<table border="0" cellspacing="1" cellpadding="3" class="white" width="100%">
<?php
?>
</div>
</td>
<td>' . output_user_dropdown($mycat['id'], $mycat['manager'], $users) . '</td>
<td>
<a href="Javascript:void(0)" onclick="Javascript:hesk_window(\'manage_categories.php?a=linkcode&catid=' . $mycat['id'] . '&p=' . $mycat['type'] . '\',\'200\',\'500\')" id="tooltip"><i class="fa fa-code" style="font-size: 14px; color: ' . ($mycat['type'] ? 'gray' : 'green') . '" data-toggle="tooltip" data-placement="top" title="' . $hesklang['geco'] . '"></i></a>
' . $autoassign_code . '
' . $type_code . ' ';
if ($orderBy != 'name' && $num > 1) {
if ($j == 1) {
echo '<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" /> <a href="manage_categories.php?a=order&catid=' . $mycat['id'] . '&move=15&token=' . hesk_token_echo(0) . '"><i class="fa fa-arrow-down" style="font-size: 14px; color: green" data-toggle="tooltip" data-placement="top" title="' . $hesklang['move_dn'] . '"></i></a>';
} elseif ($j == $num) {
echo '<a href="manage_categories.php?a=order&catid=' . $mycat['id'] . '&move=-15&token=' . hesk_token_echo(0) . '"><i class="fa fa-arrow-up" style="font-size: 14px; color: green" data-toggle="tooltip" data-placement="top" title="' . $hesklang['move_up'] . '"></i></a> <img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" />';
} else {
echo '
<a href="manage_categories.php?a=order&catid=' . $mycat['id'] . '&move=-15&token=' . hesk_token_echo(0) . '"><i class="fa fa-arrow-up" style="font-size: 14px; color: green" data-toggle="tooltip" data-placement="top" title="' . $hesklang['move_up'] . '"></i></a>
<a href="manage_categories.php?a=order&catid=' . $mycat['id'] . '&move=15&token=' . hesk_token_echo(0) . '"><i class="fa fa-arrow-down" style="font-size: 14px; color: green" data-toggle="tooltip" data-placement="top" title="' . $hesklang['move_dn'] . '"></i></a>
';
}
}
echo $remove_code . '</td>
</tr>
';
}
// End while
?>
</table>
</div>
</div>
<?php
require_once HESK_PATH . 'inc/footer.inc.php';
function print_add_ticket()
{
global $hesk_settings, $hesklang;
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
// Pre-populate fields
// Customer name
if (isset($_REQUEST['name'])) {
$_SESSION['c_name'] = $_REQUEST['name'];
}
// Customer email address
if (isset($_REQUEST['email'])) {
$_SESSION['c_email'] = $_REQUEST['email'];
$_SESSION['c_email2'] = $_REQUEST['email'];
}
// Category ID
if (isset($_REQUEST['catid'])) {
$_SESSION['c_category'] = intval($_REQUEST['catid']);
}
if (isset($_REQUEST['category'])) {
$_SESSION['c_category'] = intval($_REQUEST['category']);
}
// Priority
if (isset($_REQUEST['priority'])) {
$_SESSION['c_priority'] = intval($_REQUEST['priority']);
}
// Subject
if (isset($_REQUEST['subject'])) {
$_SESSION['c_subject'] = $_REQUEST['subject'];
}
// Message
if (isset($_REQUEST['message'])) {
$_SESSION['c_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && isset($_REQUEST[$k])) {
$_SESSION['c_' . $k] = $_REQUEST[$k];
}
}
// Varibles for coloring the fields in case of errors
if (!isset($_SESSION['iserror'])) {
$_SESSION['iserror'] = array();
}
if (!isset($_SESSION['isnotice'])) {
$_SESSION['isnotice'] = array();
}
if (!isset($_SESSION['c_category']) && !$hesk_settings['select_cat']) {
$_SESSION['c_category'] = 0;
}
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2) {
define('RECAPTCHA', 1);
}
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['submit_ticket'];
require_once HESK_PATH . 'inc/header.inc.php';
?>
<nav class="row navbar navbar-default" id="showTopBar-indexPhp">
<div class="menu-wrapper">
<div class="container showTopBar"><?php
hesk_showTopBar($hesk_settings['hesk_title']);
?>
</div>
</div><!-- end showTopBar-indexPhp -->
</nav>
<nav class="row navbar userMenu">
<div class="container">
<div class="collapse navbar-collapse">
<ul class="nav navbar-nav">
<li id="userMenu-home"><a href="index.php"><?php
echo $hesklang['main_page'];
?>
</a></li>
<li id="userMenu-submitTicket"><a href="index.php?a=add"><?php
echo $hesklang['submit_tick'];
?>
</a></li>
<li id="client-username"><a href="client_profile.php"><?php
echo $hesklang['hello'];
if (isset($_SESSION['id']['user']) && $_SESSION['id']['user']) {
echo $_SESSION['id']['user'];
}
?>
</a></li>
<li id="userMenu-logout"><a href="logout.php"><?php
echo $hesklang['logout'];
?>
</a></li>
</ul>
</div><!--/.nav-collapse -->
</div>
</nav>
<div class="container siteUrl-title-indexPhp">
<div class="container form-inline">
<span><a href="<?php
echo $hesk_settings['site_url'];
?>
" class="smaller" style="text-decoration: none;"><?php
echo $hesk_settings['site_title'];
?>
</a> >
<a href="<?php
echo $hesk_settings['hesk_url'];
?>
" class="smaller"><?php
echo 'Help Desk';
?>
</a>
> <?php
echo $hesklang['submit_ticket'];
?>
</span>
</div>
</div><!-- end siteUrl-title-indexPhp -->
<br/>
<br/>
<!--</td>
</tr>-->
<!--start in this page end in line 947
<tr>
<td>-->
<?php
// This will handle error, success and notice messages
hesk_handle_messages();
?>
<div class="container" id="view-submitTicket">
<img src="img/existingticket.jpg" alt="existingticket"/><span><?php
echo $hesklang['submit_ticket'];
?>
</span></div>
<br/>
<div class="container form-submit-support-request">
<br/>
<div><?php
echo $hesklang['use_form_below'];
?>
<font class="important"> *</font></div><br/>
<!-- START FORM -->
<form class="form-horizontal" method="post" action="submit_ticket.php?submit=1" name="form1" enctype="multipart/form-data" autocomplete="off">
<!-- Contact info -->
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="name-contact-info-support-request"><?php
echo $hesklang['name'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><input type="text" class="form-control contact-support-request" id="name-contact-info-support-request" name="name" value="<?php
if (isset($_SESSION['id']['user'])) {
echo $_SESSION['id']['user'];
}
?>
" <?php
if (in_array('name', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
readonly></div>
</div>
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="email-contact-info-support-request"><?php
echo $hesklang['email'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><input type="text" class="form-control contact-support-request" id="email-contact-info-support-request" name="email" value="<?php
if (isset($_SESSION['id']['email'])) {
echo $_SESSION['id']['email'];
}
?>
" <?php
if (in_array('email', $_SESSION['iserror'])) {
echo ' class="isError" ';
} elseif (in_array('email', $_SESSION['isnotice'])) {
echo ' class="isNotice" ';
}
?>
<?php
if ($hesk_settings['detect_typos']) {
echo ' onblur="Javascript:hesk_suggestEmail(0)"';
}
?>
readonly></div>
</div>
<?php
if ($hesk_settings['confirm_email']) {
?>
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="confemail-contact-info-support-request"><?php
echo $hesklang['confemail'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><input type="text" class="form-control contact-support-request" id="confemail-contact-info-support-request" name="email2" value="<?php
if (isset($_SESSION['c_email2'])) {
echo stripslashes(hesk_input($_SESSION['c_email2']));
}
?>
" <?php
if (in_array('email2', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
/></div>
</div>
<?php
}
// End if $hesk_settings['confirm_email']
?>
<?php
hesk_load_database_functions();
hesk_dbConnect();
?>
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="select-cont"><?php
echo $hesklang['contract'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><select class="form-control contact-support-request" required="required" title="Required field" id="select-cont" name="contract_name">
<option></option>
<?php
$res_client = hesk_dbQuery('SELECT contract_Id FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'contractforclient` WHERE `client_Id`=' . $_SESSION["id"]["id"]);
$i = 1;
while ($row_client = mysqli_fetch_array($res_client)) {
$result_contract = hesk_dbQuery('SELECT id, contract_name FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'contracts` WHERE id=' . $row_client['contract_Id']);
$cont_result = mysqli_fetch_array($result_contract);
echo '<option value="' . $cont_result['id'] . '">' . $cont_result['contract_name'] . '</option>';
}
?>
</select></div>
<?php
?>
</div>
<?php
$result_client = hesk_dbQuery('SELECT contract_Id FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . "contractforclient` WHERE `client_Id`='" . $_SESSION["id"]["id"] . "' LIMIT 1");
$row_client = mysqli_fetch_array($result_client);
$result_client = hesk_dbQuery('SELECT company_id FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . "contracts` WHERE `id`='" . $row_client['contract_Id'] . "' LIMIT 1");
if ($row_client = mysqli_fetch_array($result_client)) {
$result_company = hesk_dbQuery('SELECT id, company_name FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'companies` WHERE id=' . $row_client['company_id']);
$company_result = mysqli_fetch_array($result_company);
echo '<input type="hidden" class="form-control" name="company_name" value="' . $company_result['id'] . '" size="40" maxlength="1000" />';
}
?>
<!-- Department and priority -->
<?php
$is_table = 0;
// Get categories
$res = hesk_dbQuery("SELECT `id`, `categ_impro_id`, `name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `type`='0' AND `active`='1' ORDER BY `cat_order` ASC");
/*if (hesk_dbNumRows($res) == 1)
{
// Only 1 public category, no need for a select box
$row = hesk_dbFetchAssoc($res);
echo '<input type="hidden" name="category" value="'.$row['id'].'" />';
}
/*elseif (hesk_dbNumRows($res) < 1)
{
// No public categories, set it to default one
echo '<input type="hidden" name="category" value="1" />';
}*/
/*else
{*/
// List available categories
$is_table = 1;
?>
<!-- start table here end in line 304 -->
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="category-department-priority-support-request"><?php
echo $hesklang['category'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><select class="form-control contact-support-request" required="required" title="Required field" id="category-department-priority-support-request" name="category" <?php
if (in_array('category', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
>
<option></option>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_cat']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
// List categories
while ($row = hesk_dbFetchAssoc($res)) {
echo '<option value="' . $row['id'] . '"' . ($_SESSION['c_category'] == $row['id'] ? ' selected="selected"' : '') . '>' . $row['name'] . '</option>';
}
?>
</select></div>
</div>
<?php
/*}*/
/* Can customer assign urgency? */
if ($hesk_settings['cust_urgency']) {
if (!$is_table) {
echo '<div class="form-group department-priority-support-request">';
$is_table = 1;
}
?>
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="priority-department-priority-support-request"><?php
echo $hesklang['priority'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><select class="form-control contact-support-request" required="required" title="Required field" id="priority-department-priority-support-request" name="priority" <?php
if (in_array('priority', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
>
<option></option>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
?>
<option value="3" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 3) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['low'];
?>
</option>
<option value="2" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 2) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['medium'];
?>
</option>
<option value="1" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 1) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['high'];
?>
</option>
</select></div>
</div>
<?php
}
/* Need to close the table? */
if ($is_table) {
echo '';
}
?>
<!-- START CUSTOM BEFORE -->
<?php
/* custom fields BEFORE comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place'] == 0) {
if ($print_table == 0) {
echo '<div class="custom-before-support-request">';
/* start table in line 317-486*/
$print_table = 1;
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
/*start tr in line 348-375*/
echo '
<div class="form-inline ">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="radio" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '
</div>
';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 382-414*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<select name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select>
</div>
';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
/*start tr in line 418-444*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '
</div>
';
break;
/* Large text box */
/* Large text box */
case 'textarea':
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 454-460*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<textarea name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea>
</div>
';
break;
/* Default text input */
/* Default text input */
default:
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 471-477*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<input type="text" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' />
</div>
';
}
}
}
/* If table was started we need to close it */
if ($print_table) {
echo '</div> <br/><br/>';
/*end custom-before-support-request table*/
$print_table = 0;
}
?>
<!-- END CUSTOM BEFORE -->
<!-- ticket info -->
<div class="">
<div class="form-group" style="padding-right: 0px; margin-bottom: 5px;">
<label class="col-sm-2" for="subject-ticket-info-support-request"><?php
echo $hesklang['subject'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><input class="form-control contact-support-request" required="required" title="Required field" type="text" id="subject-ticket-info-support-request" name="subject" size="40" maxlength="40" value="<?php
if (isset($_SESSION['c_subject'])) {
echo stripslashes(hesk_input($_SESSION['c_subject']));
}
?>
" <?php
if (in_array('subject', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
/></div>
</div>
<div class="form-group" style="margin-bottom: 5px;">
<div>
<label class="col-sm-2" for="message-ticket-info-support-request" ><?php
echo $hesklang['message'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><textarea class="form-control contact-support-request" required="required" title="Required field" id="message-ticket-info-support-request" name="message" rows="12" cols="60" <?php
if (in_array('message', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
><?php
if (isset($_SESSION['c_message'])) {
echo stripslashes(hesk_input($_SESSION['c_message']));
}
?>
</textarea></div>
</div>
</div>
</div><!-- ticket-info-support-request -->
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place']) {
if ($print_table == 0) {
/*start table in line 534-705*/
echo '
<br/><br/>
<div class="custom-after-support-request">
';
$print_table = 1;
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
/*start tr in line 567-594*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="radio" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '
</div>
';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 601-633*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<select name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select>
</div>
';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
/*start tr in line 637-663*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '
</div>
';
break;
/* Large text box */
/* Large text box */
case 'textarea':
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 673-679*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<textarea name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea>
</div>
';
break;
/* Default text input */
/* Default text input */
default:
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 690-696*/
echo '
<div>
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<input type="text" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' />
</div>
';
}
}
}
/* If table was started we need to close it */
if ($print_table) {
echo '</div>';
/*end custom-after-support-request*/
$print_table = 0;
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<br/><br/>
<div class="">
<div class="form-group">
<label class="col-sm-2" style="vertical-align: top;"><?php
echo $hesklang['attachments'];
?>
:</label>
<div class="col-sm-4 contact-support-request">
<?php
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
$cls = $i == 1 && in_array('attachments', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<input type="file" name="attachment[' . $i . ']" size="50" ' . $cls . ' style="margin-bottom: 10px;"/>';
}
?>
<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window('file_limits.php',250,500);return false;"><?php
echo $hesklang['ful'];
?>
</a>
</div>
</div>
</div><!-- end attachments-support-request -->
<?php
}
if ($hesk_settings['question_use'] || $hesk_settings['secimg_use']) {
?>
<br/><br/>
<!-- Security checks -->
<div class="security-checks-support-request">
<?php
if ($hesk_settings['question_use']) {
?>
<div class="form-group">
<label class="col-sm-2 control-label" style="text-align:right;vertical-align:top" width="150"><?php
echo $hesklang['verify_q'];
?>
<font class="important">*</font></label>
<?php
$value = '';
if (isset($_SESSION['c_question'])) {
$value = stripslashes(hesk_input($_SESSION['c_question']));
}
$cls = in_array('question', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesk_settings['question_ask'] . '<br /><input class="form-control" type="text" name="question" size="20" value="' . $value . '" ' . $cls . ' />';
?>
<br />
</div>
<?php
}
if ($hesk_settings['secimg_use']) {
?>
<div class="form-group">
<label class="col-sm-2 control-label" style="text-align:right;vertical-align:top" width="150"><?php
echo $hesklang['verify_i'];
?>
<font class="important">*</font></label>
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_verified'])) {
echo '<img src="' . HESK_PATH . 'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> ' . $hesklang['vrfy'];
} elseif ($hesk_settings['recaptcha_use'] == 1) {
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php
echo isset($_SESSION['iserror']) && in_array('mysecnum', $_SESSION['iserror']) ? 'red' : 'white';
?>
',
custom_translations : {
visual_challenge : "<?php
echo hesk_slashJS($hesklang['visual_challenge']);
?>
",
audio_challenge : "<?php
echo hesk_slashJS($hesklang['audio_challenge']);
?>
",
refresh_btn : "<?php
echo hesk_slashJS($hesklang['refresh_btn']);
?>
",
instructions_visual : "<?php
echo hesk_slashJS($hesklang['instructions_visual']);
?>
",
instructions_context : "<?php
echo hesk_slashJS($hesklang['instructions_context']);
?>
",
instructions_audio : "<?php
echo hesk_slashJS($hesklang['instructions_audio']);
?>
",
help_btn : "<?php
echo hesk_slashJS($hesklang['help_btn']);
?>
",
play_again : "<?php
echo hesk_slashJS($hesklang['play_again']);
?>
",
cant_hear_this : "<?php
echo hesk_slashJS($hesklang['cant_hear_this']);
?>
",
incorrect_try_again : "<?php
echo hesk_slashJS($hesklang['incorrect_try_again']);
?>
",
image_alt_text : "<?php
echo hesk_slashJS($hesklang['image_alt_text']);
?>
",
},
};
</script>
<?php
require HESK_PATH . 'inc/recaptcha/recaptchalib.php';
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
} elseif ($hesk_settings['recaptcha_use'] == 2) {
?>
<div class="g-recaptcha" data-sitekey="<?php
echo $hesk_settings['recaptcha_public_key'];
?>
"></div>
<?php
} else {
$cls = in_array('mysecnum', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesklang['sec_enter'] . '<br /> <br /><img src="print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' . '<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' . '<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' />';
}
?>
</div>
<?php
}
?>
</div><!-- end security-checks-support-request -->
<?php
}
?>
<!-- Submit -->
<?php
/*if ($hesk_settings['submit_notice'])
{
?>
<br/><br/>
<div align="center">
<div class="submit-notice-support-request">
<div>
<div>
<b><?php echo $hesklang['before_submit']; ?></b>
<ul>
<li><?php echo $hesklang['all_info_in']; ?>.</li>
<li><?php echo $hesklang['all_error_free']; ?>.</li>
</ul>
<b><?php echo $hesklang['we_have']; ?>:</b>
<ul>
<li><?php echo hesk_htmlspecialchars($_SERVER['REMOTE_ADDR']).' '.$hesklang['recorded_ip']; ?></li>
<li><?php echo $hesklang['recorded_time']; ?></li>
</ul>
<div class="col-sm-7 col-sm-offset-5"><input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<input type="submit" value="<?php echo $hesklang['sub_ticket']; ?>" class="btn btn-default submit-ticket-btn" /></div>
</div>
</div>
</div><!-- end submit-notice-support-request -->
</div>
<?php
} // End IF submit_notice
else
{*/
?>
<div class="else-submit-notice-support-request form-group">
<div class="col-sm-offset-2 col-sm-3">
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['sub_ticket'];
?>
" class="btn btn-default submit-ticket-btn" />
</div>
</div><!-- end else-submit-notice-support-request -->
<?php
/*}*/
// End ELSE submit_notice
?>
<!-- Do not delete or modify the code below, it is used to detect simple SPAM bots -->
<input type="hidden" name="hx" value="3" /><input type="hidden" name="hy" value="" />
<!-- >
<input type="text" name="phone" value="3" />
< -->
</form>
<!-- END FORM -->
</div><!-- end form-submit-support-request -->
<!-- Go back -->
<div class="container"><a href="javascript:history.go(-1)"> <button type="submit" class="btn btn-default goback-btn"><?php
echo $hesklang['back'];
?>
</button></a></div>
<?php
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
}
function hesk_printCustomerReplyForm($reopen = 0)
{
global $hesklang, $hesk_settings, $trackingID, $my_email;
// Already printed?
if (defined('REPLY_FORM')) {
return '';
}
?>
<br />
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<h3 style="text-align:center"><?php
echo $hesklang['add_reply'];
?>
</h3>
<form method="post" action="reply_ticket.php" enctype="multipart/form-data">
<p align="center"><?php
echo $hesklang['message'];
?>
: <span class="important">*</span><br />
<textarea name="message" rows="12" cols="60"><?php
if (isset($_SESSION['ticket_message'])) {
echo stripslashes(hesk_input($_SESSION['ticket_message']));
}
?>
</textarea></p>
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<p align="center">
<?php
echo $hesklang['attachments'] . ' (<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window(\'file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>):<br />';
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
echo '<input type="file" name="attachment[' . $i . ']" size="50" /><br />';
}
?>
</p>
<?php
}
?>
<p align="center">
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="hidden" name="orig_track" value="<?php
echo $trackingID;
?>
" />
<?php
if ($hesk_settings['email_view_ticket']) {
echo '<input type="hidden" name="e" value="' . $my_email . '" />';
}
if ($reopen) {
echo '<input type="hidden" name="reopen" value="1" />';
}
?>
<input type="submit" value="<?php
echo $hesklang['submit_reply'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" /></p>
</form>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
// Make sure the form is only printed once per page
define('REPLY_FORM', true);
}
function hesk_profile_tab($session_array = 'new', $is_profile_page = true, $action = 'profile_page')
{
global $hesk_settings, $hesklang, $can_reply_tickets, $can_view_tickets, $can_view_unassigned;
?>
<div role="tabpanel">
<!-- Nav tabs -->
<ul class="nav nav-tabs" role="tablist">
<li role="presentation" class="active"><a href="#profile-info" aria-controls="profile-info" role="tab" data-toggle="tab"><?php
echo $hesklang['pinfo'];
?>
</a></li>
<?php
if (!$is_profile_page) {
?>
<li role="presentation"><a href="#permissions" aria-controls="permissions" role="tab" data-toggle="tab"><?php
echo $hesklang['permissions'];
?>
</a></li>
<?php
}
?>
<li role="presentation"><a href="#signature" aria-controls="signature" role="tab" data-toggle="tab"><?php
echo $hesklang['sig'];
?>
</a></li>
<li role="presentation"><a href="#preferences" aria-controls="preferences" role="tab" data-toggle="tab"><?php
echo $hesklang['pref'];
?>
</a></li>
<li role="presentation"><a href="#notifications" aria-controls="notifications" role="tab" data-toggle="tab"><?php
echo $hesklang['notn'];
?>
</a></li>
</ul>
<!-- Tab panes -->
<div class="tab-content summaryList tabPadding">
<div role="tabpanel" class="tab-pane fade in active" id="profile-info">
<div class="form-group">
<label for="name" class="col-md-3 control-label"><?php
echo $hesklang['real_name'];
?>
: <font class="important">*</font></label>
<div class="col-md-9">
<input type="text" class="form-control" name="name" size="40" maxlength="50" value="<?php
echo $_SESSION[$session_array]['name'];
?>
" placeholder="<?php
echo htmlspecialchars($hesklang['real_name']);
?>
" />
</div>
</div>
<div class="form-group">
<label for="email" class="col-md-3 control-label"><?php
echo $hesklang['email'];
?>
: <font class="important">*</font></label>
<div class="col-md-9">
<input type="text" class="form-control" name="email" size="40" maxlength="255" placeholder="<?php
echo htmlspecialchars($hesklang['email']);
?>
" value="<?php
echo $_SESSION[$session_array]['email'];
?>
" />
</div>
</div>
<?php
if (!$is_profile_page || $_SESSION['isadmin']) {
?>
<div class="form-group">
<label for="user" class="col-md-3 control-label"><?php
echo $hesklang['username'];
?>
: <font
class="important">*</font></label>
<div class="col-md-9">
<input type="text" class="form-control" name="user" size="40" maxlength="20"
value="<?php
echo $_SESSION[$session_array]['user'];
?>
"
placeholder="<?php
echo htmlspecialchars($hesklang['username']);
?>
"/>
</div>
</div>
<?php
}
$passwordRequiredSpan = $action == 'create_user' ? '' : 'display:none';
?>
<div class="form-group">
<label for="pass" class="col-md-3 control-label"><?php
echo $is_profile_page ? $hesklang['new_pass'] : $hesklang['pass'];
?>
: <span class="important" style="<?php
echo $passwordRequiredSpan;
?>
">*</span></label>
<div class="col-md-9">
<input type="password" class="form-control" name="newpass" autocomplete="off" size="40" placeholder="<?php
echo htmlspecialchars($hesklang['pass']);
?>
" value="<?php
echo isset($_SESSION[$session_array]['cleanpass']) ? $_SESSION[$session_array]['cleanpass'] : '';
?>
" onkeyup="javascript:hesk_checkPassword(this.value)" />
</div>
</div>
<div class="form-group">
<label for="confirmPass" class="col-md-3 control-label"><?php
echo $hesklang['confirm_pass'];
?>
: <span class="important" style="<?php
echo $passwordRequiredSpan;
?>
">*</span></label>
<div class="col-md-9">
<input type="password" name="newpass2" class="form-control" autocomplete="off" placeholder="<?php
echo htmlspecialchars($hesklang['confirm_pass']);
?>
" size="40" value="<?php
echo isset($_SESSION[$session_array]['cleanpass']) ? $_SESSION[$session_array]['cleanpass'] : '';
?>
" />
</div>
</div>
<div class="form-group">
<label for="pwStrength" class="col-md-3 control-label"><?php
echo $hesklang['pwdst'];
?>
:</label>
<div class="col-md-9">
<div class="progress">
<div id="progressBar" class="progress-bar progress-bar-danger" role="progressbar" aria-valuemin="0" aria-valuemax="100" style="width: 0%">
</div>
</div>
</div>
</div>
<?php
if (!$is_profile_page) {
?>
<div class="blankSpace"></div>
<div class="form-group">
<div class="col-md-9 col-md-offset-3">
<?php
if ($hesk_settings['autoassign']) {
?>
<div class="checkbox">
<label><input type="checkbox" name="autoassign"
value="Y" <?php
if (!isset($_SESSION[$session_array]['autoassign']) || $_SESSION[$session_array]['autoassign'] == 1) {
echo 'checked="checked"';
}
?>
/> <?php
echo $hesklang['user_aa'];
?>
</label>
</div>
<?php
}
?>
</div>
</div>
<?php
}
?>
</div>
<?php
if (!$is_profile_page) {
?>
<div role="tabpanel" class="tab-pane fade" id="permissions">
<div class="form-group">
<label for="administrator" class="col-md-3 control-label"><?php
echo $hesklang['permission_template_colon'];
?>
</label>
<div class="col-md-9">
<?php
// Get list of permission templates. If current user is not admin, exclude permission tpl 1
$excludeSql = $_SESSION['isadmin'] ? '' : " WHERE `heskprivileges` <> 'ALL'";
$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "permission_templates`" . $excludeSql);
$templates = array();
echo '<select name="template" id="permission-tpl" class="form-control" onchange="updateCheckboxes()">';
while ($row = hesk_dbFetchAssoc($res)) {
array_push($templates, $row);
$selected = $_SESSION[$session_array]['permission_template'] == $row['id'] ? 'selected' : '';
echo '<option value="' . $row['id'] . '" ' . $selected . '>' . htmlspecialchars($row['name']) . '</option>';
}
$selected = $_SESSION[$session_array]['permission_template'] == '-1' ? 'selected' : '';
echo '<option value="-1" ' . $selected . '>' . htmlspecialchars($hesklang['custom']) . '</option>';
echo '</select>';
outputCheckboxJavascript();
?>
</div>
</div>
<div id="options">
<div class="form-group">
<label for="categories[]" class="col-md-3 control-label"><?php
echo $hesklang['allowed_cat'];
?>
: <font class="important">*</font></label>
<div class="col-md-9">
<?php
foreach ($hesk_settings['categories'] as $catid => $catname) {
echo '<div class="checkbox"><label><input id="cat-' . $catid . '" class="cat-checkbox"
type="checkbox" name="categories[]" onchange="setTemplateToCustom()" value="' . $catid . '" ';
if (in_array($catid, $_SESSION[$session_array]['categories'])) {
echo ' checked="checked" ';
}
echo ' />' . $catname . '</label></div> ';
}
?>
</div>
</div>
<div class="form-group">
<label for="features[]" class="col-md-3 control-label"><?php
echo $hesklang['allow_feat'];
?>
: <font class="important">*</font></label>
<div class="col-md-9">
<?php
foreach ($hesk_settings['features'] as $k) {
echo '<div class="checkbox"><label><input id="feat-' . $k . '" class="feat-checkbox"
type="checkbox" name="features[]" onchange="setTemplateToCustom()" value="' . $k . '" ';
if (in_array($k, $_SESSION[$session_array]['features'])) {
echo ' checked="checked" ';
}
echo ' />' . $hesklang[$k] . '</label></div> ';
}
?>
</div>
</div>
</div>
</div>
<?php
}
?>
<div role="tabpanel" class="tab-pane fade" id="signature">
<div class="form-group">
<label for="signature" class="col-md-3 control-label"><?php
echo $hesklang['signature_max'];
?>
:</label>
<div class="col-md-9">
<textarea class="form-control" name="signature" rows="6" placeholder="<?php
echo htmlspecialchars($hesklang['sig']);
?>
" cols="40"><?php
echo $_SESSION[$session_array]['signature'];
?>
</textarea>
<?php
echo $hesklang['sign_extra'];
?>
</div>
</div>
</div>
<div role="tabpanel" class="tab-pane fade" id="preferences">
<?php
if (!$is_profile_page || $can_reply_tickets) {
?>
<div class="form-group">
<label for="afterreply" class="col-sm-3 control-label"><?php
echo $hesklang['aftrep'];
?>
:</label>
<div class="col-sm-9">
<div class="radio">
<label><input type="radio" name="afterreply" value="0" <?php
if (!$_SESSION[$session_array]['afterreply']) {
echo 'checked="checked"';
}
?>
/> <?php
echo $hesklang['showtic'];
?>
</label>
</div>
<div class="radio">
<label><input type="radio" name="afterreply" value="1" <?php
if ($_SESSION[$session_array]['afterreply'] == 1) {
echo 'checked="checked"';
}
?>
/> <?php
echo $hesklang['gomain'];
?>
</label>
</div>
<div class="radio">
<label><input type="radio" name="afterreply" value="2" <?php
if ($_SESSION[$session_array]['afterreply'] == 2) {
echo 'checked="checked"';
}
?>
/> <?php
echo $hesklang['shownext'];
?>
</label>
</div>
</div>
</div>
<div class="form-group">
<label class="col-sm-3 control-label"><?php
echo $hesklang['defaults'];
?>
:</label>
<div class="col-sm-9">
<?php
if ($hesk_settings['time_worked']) {
?>
<div class="checkbox">
<label><input type="checkbox" name="autostart" value="1" <?php
if (!empty($_SESSION[$session_array]['autostart'])) {
echo 'checked="checked"';
}
?>
/> <?php
echo $hesklang['autoss'];
?>
</label>
</div>
<?php
}
?>
<div class="checkbox">
<label><input type="checkbox" name="notify_customer_new" value="1" <?php
if (!empty($_SESSION[$session_array]['notify_customer_new'])) {
echo 'checked="checked"';
}
?>
/> <?php
echo $hesklang['pncn'];
?>
</label><br />
</div>
<div class="checkbox">
<label><input type="checkbox" name="notify_customer_reply" value="1" <?php
if (!empty($_SESSION[$session_array]['notify_customer_reply'])) {
echo 'checked="checked"';
}
?>
/> <?php
echo $hesklang['pncr'];
?>
</label><br />
</div>
<div class="checkbox">
<label><input type="checkbox" name="show_suggested" value="1" <?php
if (!empty($_SESSION[$session_array]['show_suggested'])) {
echo 'checked="checked"';
}
?>
/> <?php
echo $hesklang['pssy'];
?>
</label><br />
</div>
</div>
</div>
<?php
}
?>
<div class="form-group">
<label for="autoRefresh" class="col-sm-3 control-label"><?php
echo $hesklang['ticket_auto_refresh'];
?>
</label>
<div class="col-sm-9">
<input type="text" class="form-control" id="autorefresh" name="autorefresh" value="<?php
echo $_SESSION[$session_array]['autorefresh'];
?>
">
<span class="help-block"><?php
echo $hesklang['autorefresh_restrictions'];
?>
</span>
</div>
</div>
</div>
<div role="tabpanel" class="tab-pane fade" id="notifications">
<?php
$disabledText = !$_SESSION[$session_array]['isadmin'] && strpos($_SESSION[$session_array]['heskprivileges'], 'can_change_notification_settings') === false ? 'disabled' : '';
if (!$is_profile_page) {
$disabledText = '';
}
if ($disabledText == 'disabled') {
?>
<div class="alert alert-info"><?php
echo $hesklang['notifications_disabled_info'];
?>
</div>
<?php
}
?>
<div class="form-group">
<?php
if (!$is_profile_page || $can_view_tickets) {
if (!$is_profile_page || $can_view_unassigned) {
?>
<div class="col-md-9 col-md-offset-3"><div class="checkbox"><label><input type="checkbox" name="notify_new_unassigned" value="1" <?php
if (!empty($_SESSION[$session_array]['notify_new_unassigned'])) {
echo 'checked="checked"';
}
echo ' ' . $disabledText;
?>
/> <?php
echo $hesklang['nwts'];
?>
<?php
echo $hesklang['unas'];
?>
</label></div></div>
<?php
if ($disabledText == 'disabled') {
?>
<input type="hidden" name="notify_new_unassigned" value="<?php
echo !empty($_SESSION[$session_array]['notify_new_unassigned']) ? '1' : '0';
?>
">
<?php
}
} else {
?>
<input type="hidden" name="notify_new_unassigned" value="0" />
<?php
}
?>
<div class="col-md-9 col-md-offset-3"><div class="checkbox"><label><input type="checkbox" name="notify_new_my" value="1" <?php
if (!empty($_SESSION[$session_array]['notify_new_my'])) {
echo 'checked="checked"';
}
echo ' ' . $disabledText;
?>
/> <?php
echo $hesklang['nwts'];
?>
<?php
echo $hesklang['s_my'];
?>
</label></div></div>
<?php
if ($disabledText == 'disabled') {
?>
<input type="hidden" name="notify_new_my" value="<?php
echo !empty($_SESSION[$session_array]['notify_new_my']) ? '1' : '0';
?>
">
<?php
}
if (!$is_profile_page || $can_view_unassigned) {
?>
<div class="col-md-9 col-md-offset-3"><div class="checkbox"><label><input type="checkbox" name="notify_reply_unassigned" value="1" <?php
if (!empty($_SESSION[$session_array]['notify_reply_unassigned'])) {
echo 'checked="checked"';
}
echo ' ' . $disabledText;
?>
/> <?php
echo $hesklang['ncrt'];
?>
<?php
echo $hesklang['unas'];
?>
</label></div></div>
<?php
if ($disabledText == 'disabled') {
?>
<input type="hidden" name="notify_reply_unassigned" value="<?php
echo !empty($_SESSION[$session_array]['notify_reply_unassigned']) ? '1' : '0';
?>
">
<?php
}
} else {
?>
<input type="hidden" name="notify_reply_unassigned" value="0" />
<?php
}
?>
<div class="col-md-9 col-md-offset-3"><div class="checkbox"><label><input type="checkbox" name="notify_reply_my" value="1" <?php
if (!empty($_SESSION[$session_array]['notify_reply_my'])) {
echo 'checked="checked"';
}
echo ' ' . $disabledText;
?>
/> <?php
echo $hesklang['ncrt'];
?>
<?php
echo $hesklang['s_my'];
?>
</label></div></div>
<div class="col-md-9 col-md-offset-3"><div class="checkbox"><label><input type="checkbox" name="notify_assigned" value="1" <?php
if (!empty($_SESSION[$session_array]['notify_assigned'])) {
echo 'checked="checked"';
}
echo ' ' . $disabledText;
?>
/> <?php
echo $hesklang['ntam'];
?>
</label></div></div>
<div class="col-md-9 col-md-offset-3"><div class="checkbox"><label><input type="checkbox" name="notify_note" value="1" <?php
if (!empty($_SESSION[$session_array]['notify_note'])) {
echo 'checked="checked"';
}
echo ' ' . $disabledText;
?>
/> <?php
echo $hesklang['ntnote'];
?>
</label></div></div>
<div class="col-md-9 col-md-offset-3"><div class="checkbox"><label><input type="checkbox" name="notify_pm" value="1" <?php
if (!empty($_SESSION[$session_array]['notify_pm'])) {
echo 'checked="checked"';
}
echo ' ' . $disabledText;
?>
/> <?php
echo $hesklang['npms'];
?>
</label></div></div>
<?php
if ($disabledText == 'disabled') {
?>
<input type="hidden" name="notify_reply_my" value="<?php
echo !empty($_SESSION[$session_array]['notify_reply_my']) ? '1' : '0';
?>
">
<input type="hidden" name="notify_assigned" value="<?php
echo !empty($_SESSION[$session_array]['notify_assigned']) ? '1' : '0';
?>
">
<input type="hidden" name="notify_note" value="<?php
echo !empty($_SESSION[$session_array]['notify_note']) ? '1' : '0';
?>
">
<input type="hidden" name="notify_pm" value="<?php
echo !empty($_SESSION[$session_array]['notify_pm']) ? '1' : '0';
?>
">
<?php
}
if ($_SESSION['isadmin']) {
?>
<div class="col-md-9 col-md-offset-3"><div class="checkbox"><label><input type="checkbox" name="notify_note_unassigned" value="1" <?php
if (!empty($_SESSION[$session_array]['notify_note_unassigned'])) {
echo 'checked="checked"';
}
?>
> <?php
echo $hesklang['notify_note_unassigned'];
?>
</label></div> </div>
<?php
}
}
?>
</div>
</div>
<div class="form-group">
<div class="col-md-9 col-md-offset-3">
<?php
if ($action == 'profile_page') {
?>
<input type="hidden" name="action" value="update">
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
">
<input type="submit" class="btn btn-default" value="<?php
echo $hesklang['update_profile'];
?>
">
<?php
} elseif ($action == 'create_user') {
?>
<input type="hidden" name="a" value="new" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['create_user'];
?>
" class="btn btn-default">
<a href="manage_users.php?a=reset_form" class="btn btn-danger"><?php
echo $hesklang['refi'];
?>
</a></p>
<?php
} elseif ($action == 'edit_user') {
?>
<input type="hidden" name="a" value="save" />
<input type="hidden" name="userid" value="<?php
echo intval(hesk_GET('id'));
?>
" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="hidden" name="active" value="<?php
echo $_SESSION[$session_array]['active'];
?>
">
<input class="btn btn-default" type="submit" value="<?php
echo $hesklang['save_changes'];
?>
" />
<a class="btn btn-danger" href="manage_users.php"><?php
echo $hesklang['dich'];
?>
</a>
<?php
}
?>
</div>
</div>
</div>
</div>
<script language="Javascript" type="text/javascript"><!--
hesk_checkPassword(document.form1.newpass.value);
//-->
</script>
<?php
}
