foreach ($ArAttached as $IDAttach) {
if (!F1DeskUtils::isAttached($IDTicket, $IDAttach)) {
$ObjTicket->attachTicket($IDTicket, $IDAttach);
}
}
}
} elseif (!empty($_POST) && $_POST['StAction'] == 'addSupporters') {
$ArSupporters = F1DeskUtils::getAllSupporters();
if ($ArSupporters[0]['IDSupporter'] == 0) {
array_shift($ArSupporters);
}
}
/***************************************
* Create Data *
****************************************/
if (F1DeskUtils::isSupporter()) {
$BoCreate = F1DeskUtils::getPermission('BoCreateTicket', getSessionProp('IDSupporter'));
if ($BoCreate) {
$ArDepartments = F1DeskUtils::getPublicDepartments(false);
} else {
$ArDepartments = F1DeskUtils::getDepartmentsFormatted(getSessionProp('IDSupporter'));
}
} else {
$ArDepartments = F1DeskUtils::getPublicDepartments();
}
$ArTypes = F1DeskUtils::listTicketTypes();
$ArPriorities = F1DeskUtils::listPriorities();
$ArCategories = F1DeskUtils::listCategories();
if (F1DeskUtils::IsSupporter()) {
$ArSub = F1DeskUtils::getSubDepartments(getSessionProp('IDSupporter'));
}
<?php
require_once 'main.php';
$ObjTicket = new TicketHandler();
if (F1DeskUtils::IsSupporter()) {
$IDSupporter = getSessionProp('IDSupporter');
$ArDepartments = F1DeskUtils::getDepartments($IDSupporter);
$ArIDDepartments = array_keys($ArDepartments);
$ArTickets = $ObjTicket->getTickets($ArIDDepartments, $IDSupporter);
} else {
$IDUser = getSessionProp('IDUser');
$ArDepartments = F1DeskUtils::getUserDepartments();
$ArIDDepartments = array_keys($ArDepartments);
$ArTickets = $ObjTicket->getUserTickets($IDUser);
}
ErrorHandler::setNotice('language', DATA_NEEDED_TO_LANGUAGE, 'error');
} else {
if (!F1DeskUtils::createLanguage($_POST['StTitle'], $_POST['StPath'])) {
ErrorHandler::setNotice('language', ERROR_CREATE_LANGUAGE, 'error');
} else {
ErrorHandler::setNotice('language', SUCESS_CREATE_LANGUAGE, 'ok');
}
}
break;
}
}
$ArMenus = F1DeskUtils::getMenuTab('admin');
$ArDepartments = F1DeskUtils::getPublicDepartments(false);
$ArGeneralOptions = F1DeskUtils::listGeneralOptions();
$ArTemplates = F1DeskUtils::getTemplates();
$ArLanguages = F1DeskUtils::getLanguages();
$ArSupporters = array();
foreach ($ArDepartments as $ArDepartment) {
$ArSupporters[$ArDepartment['IDDepartment']] = F1DeskUtils::getDepartmentSupporters($ArDepartment['IDDepartment']);
}
$ArUnits = F1DeskUtils::listUnits();
if (F1DeskUtils::isSupporter()) {
$BoCreate = F1DeskUtils::getPermission('BoCreateTicket', getSessionProp('IDSupporter'));
if ($BoCreate) {
$ArDepartments = F1DeskUtils::getPublicDepartments(false);
} else {
$ArDepartments = F1DeskUtils::getDepartmentsFormatted(getSessionProp('IDSupporter'));
}
} else {
$ArDepartments = F1DeskUtils::getPublicDepartments();
}
/**
* get the saved notice and shows it
*
* @return string
*
* @author Dimitri Lameri <*****@*****.**>
*/
public static function getNotice($StID)
{
$Html = getSessionProp('notice' . $StID);
if ($Html) {
unsetSessionProp('notice' . $StID);
return $Html;
}
}
/**
* change the department in which the ticket is allocated
*
* @param unknown_type $IDTicket
* @param unknown_type $IDDepartment
*/
public function changeDepartment($IDTicket, $IDDepartment)
{
$StTableName = DBPREFIX . 'TicketDepartment';
$ArData = array('IDDepartment' => $IDDepartment);
$ItAffected = $this->updateTable($StTableName, $ArData, "IDTicket = {$IDTicket}", 1);
$StSQL = '
SELECT
StDepartment
FROM
' . DBPREFIX . "Department\nWHERE\nIDDepartment = {$IDDepartment}";
$this->execSQL($StSQL);
$ArResult = $this->getResult('num');
$StDepartment = $ArResult[0][0];
$StSysMessage = CHANGE_DEPARTMENT . $StDepartment;
$this->addMessage(getSessionProp('IDUser'), $IDTicket, $StSysMessage, 1, 2);
return $ItAffected < 0 ? false : true;
}
/**
* Checks if the user is a supporter
*
* @return unknown
*/
public static function IsSupporter()
{
$isSupporter = getSessionProp('isSupporter');
return $isSupporter && $isSupporter == 'true';
}
ErrorHandler::setNotice('bookmark', BOOKMARK_OK, 'ok');
}
break;
default:
ErrorHandler::setNotice('user', NO_ACTION, 'error');
break;
}
}
/***************************************
* Home data *
****************************************/
#
# User's data
#
if ($isSupporter) {
$ArUser = F1DeskUtils::getUserData(getSessionProp('IDSupporter'), 0);
#
# Canned response's data
#
$ArCannedResponses = F1DeskUtils::listCannedResponses(getSessionProp('IDSupporter'));
#
# Note's Data
#
$ArNotes = F1DeskUtils::listNotes(getSessionProp('IDSupporter'));
#
# Bookmarked Ticket's data
#
$ArBookmark = F1DeskUtils::listSupporterBookmark(getSessionProp('IDSupporter'));
} else {
$ArUser = F1DeskUtils::getUserData(getSessionProp('IDClient'), 1);
}
}
/************************** ### End - Actions ### ***************************/
/************************** ### Loading Data ### ***************************/
$IDTicket = array_key_exists('id', $_GET) ? $_GET['id'] : $_REQUEST['IDTicket'];
$IDSupporter = getSessionProp('IDSupporter');
$IDUser = getSessionProp('IDUser');
$preview = isset($_POST['preview']) ? true : false;
$isVisible = false;
$ObjTicket = new TicketHandler();
if ($ObjTicket->ticketExists($IDTicket)) {
if ($isSupporter || $ObjTicket->isVisible($IDTicket, $IDUser)) {
$isVisible = true;
}
}
if ($isVisible) {
$ObjTicket->setAsRead(getSessionProp('IDUser'), $IDTicket);
$ArHeaders = $ObjTicket->getTicketHeaders($IDTicket);
$ArAttachments = $ObjTicket->getAttachments($IDTicket);
if ($isSupporter) {
$ArSupporters = $ObjUser->listSupporters($IDTicket);
$BoCreate = F1DeskUtils::getPermission('BoCreateTicket', $IDSupporter);
if ($BoCreate) {
$ArDepartments = F1DeskUtils::getPublicDepartments(false);
} else {
$ArDepartments = F1DeskUtils::getDepartmentsFormatted($IDSupporter);
}
} else {
$ArDepartments = F1DeskUtils::getPublicDepartments();
}
#
# Ticket Header
