$result = mysql_query($sql);
if (mysql_error()) {
trigger_error(mysql_error(), E_USER_WARNING);
}
echo "<tr><th colspan='2'>{$strPriority}</th><th>{$strInitialResponse}</th>";
echo "<th>{$strProblemDefinition}</th><th>{$strActionPlan}</th><th>{$strResolutionReprioritisation}</th>";
echo "<th>{$strReview}</th><th>{$strTimed}</th><th>{$strOperation}</th></tr>";
while ($sla = mysql_fetch_object($result)) {
echo "<tr>";
echo "<td align='right'>" . priority_icon($sla->priority) . "</td>";
echo "<td>" . priority_name($sla->priority) . "</td>";
echo "<td>" . format_workday_minutes($sla->initial_response_mins) . "</td>";
echo "<td>" . format_workday_minutes($sla->prob_determ_mins) . "</td>";
echo "<td>" . format_workday_minutes($sla->action_plan_mins) . "</td>";
// 480 mins in a working day
echo "<td>" . format_workday_minutes($sla->resolution_days * 480) . "</td>";
echo "<td>" . sprintf($strXDays, $sla->review_days) . "</td>";
if ($sla->timed == 'yes') {
echo "<td>{$strYes}</td>";
} else {
echo "<td>{$strNo}</td>";
}
echo "<td><a href='service_level_edit.php?tag={$sla->tag}&priority={$sla->priority}'>{$strEdit}</a></td>";
echo "</tr>\n";
}
}
echo "</table>";
} else {
echo "<p class='error'>{$strNoRecords}</p>";
}
include APPLICATION_INCPATH . 'htmlfooter.inc.php';
if ($targettype != '') {
if ($slaremain > 0) {
echo sprintf($strSLAInX, $targettype, format_workday_minutes($slaremain));
} elseif ($slaremain < 0) {
echo " " . sprintf($strSLAXLate, $targettype, format_workday_minutes(0 - $slaremain));
} else {
echo " " . sprintf($strSLAXDueNow, $targettype);
}
}
if ($reviewremain > 0 && $reviewremain <= 2400) {
// Only display if review is due in the next five days
if ($slaremain != 0) {
echo "<br />";
}
// only need a line sometimes
printf($strReviewIn, format_workday_minutes($reviewremain));
} elseif ($reviewremain <= 0) {
if ($slaremain != 0) {
echo "<br />";
}
// only need a line sometimes
echo $strReviewDueNow;
}
if ($servicelevel->timed == 'yes') {
echo "<br />";
switch (count($num_open_activities)) {
case 0:
//start
echo "<a href='task_add.php?incident={$id}'>{$strStartNewActivity}</a>";
break;
case 1:
}
echo "<tr class='{$class}'>";
echo "<td>";
echo icon($slatypes[$history['targetsla']]['icon'], 16) . " ";
echo target_type_name($history['targetsla']) . "</td>";
echo "<td>";
if (!empty($history['userid'])) {
echo user_realname($history['userid'], TRUE);
}
echo "</td>";
echo "<td>" . format_workday_minutes($history['targettime']) . "</td>";
echo "<td>";
if ($history['timestamp'] == 0) {
echo "<em>";
}
echo format_workday_minutes($history['actualtime']);
if ($history['timestamp'] == 0) {
echo "</em>";
}
echo "</td>";
echo "<td>";
if ($history['timestamp'] > 0) {
echo ldate($CONFIG['dateformat_datetime'], $history['timestamp']);
}
echo "</td>";
}
echo "</table>\n";
} else {
echo "<p align='center'>{$strNothingToDisplay}.<p>";
}
//start status summary
}
} else {
echo $strNone;
}
echo "</td>";
// Final column
if ($reviewremain > 0 && $reviewremain <= 2400) {
// Only display if review is due in the next five days
echo "<td align='center'>";
echo sprintf($strReviewIn, format_workday_minutes($reviewremain));
} elseif ($reviewremain <= 0) {
echo "<td align='center' class='review'>";
if ($reviewremain > -86400) {
echo "" . icon('review', 16) . " {$strReviewDueNow}";
} else {
echo "" . icon('review', 16) . " " . sprintf($strReviewDueAgo, format_workday_minutes($reviewremain * -1));
}
} else {
echo "<td align='center'>";
if ($incidents['status'] == 2) {
echo "{$strAge}: " . format_seconds($incidents["duration_closed"]);
} else {
echo sprintf($strXold, format_seconds($incidents["duration"]));
}
}
echo "</td>";
echo "</tr>\n";
}
echo "</table><br /><br />\n\n";
echo "<table class='incidentkey'><tr>";
echo "<td class='shade1'>{$strOpen}</td>";
$csv .= "<td>{$obj->id}</td><td>{$obj->title}</td>";
$csv .= "<td>{$obj->forenames} {$obj->surname}</td>";
$csv .= "<td>" . software_name($obj->softwareid) . "</td>";
$csv .= "<td>" . incidentstatus_name($obj->status) . "</td>";
$csv .= "<td>" . user_realname($obj->owner) . "</td>";
$csv .= "<td>" . format_date_friendly($obj->opened) . "</td>";
$csv .= "<td>";
if ($obj->closed > 0) {
$csv .= format_date_friendly($obj->closed);
} else {
$csv .= $strCurrentlyOpen;
}
$csv .= "</td>";
$csv .= "<td>";
if ($obj->closed > 0) {
$csv .= format_workday_minutes($obj->closed - $obj->opened);
}
$csv .= "</td>";
$csv .= "<td>{$obj->servicelevel}</td>";
$csv .= "</tr>";
if ($shade1 == 'shade1') {
$shade1 = 'shade2';
} else {
$shade1 = 'shade1';
}
}
$csv .= "</table>";
$csv .= "</td></tr>";
}
}
if ($shade == 'shade1') {