function api_ovo_manager($return_type, $params) { $values[0] = $params[0]; //title $values[1] = $params[1]; //id group $values[2] = $params[2]; //priority $values[3] = $params[3]; //description $values[4] = $params[4]; //id inventory $values[5] = $params[5]; //id incident type $values[6] = ''; //email $values[7] = ''; //owner $values[8] = 0; //id parent $values[9] = 1; //status $values[10] = $params[6]; //info extra $prioridad = $params[2]; $descripcion = $params[3]; $extra_data = $params[6]; $msg_group = $params[7]; //~ $sql = "SELECT * FROM tincidencia WHERE extra_data = '".$extra_data."' AND estado <> 7"; $sql = "SELECT * FROM tincidencia WHERE extra_data = '" . $extra_data . "'"; $incidents = get_db_all_rows_sql($sql); if ($incidents == false) { if ($prioridad == 2 || $prioridad == 3 || $prioridad == 4) { //minor, major o critical $values[1] = 11; //grupo M112 GM24. Hay que ponerlo a mano $new_id = api_create_incident('int', 'ovo', $values); $values_update[0] = $new_id; $values_update[1] = $params[0]; //title $values_update[2] = $params[3]; //description $values_update[3] = ""; //epilog $values_update[4] = 11; //group $values_update[5] = $params[2]; //prority $values_update[7] = 3; //estado asignado $values_update[8] = ""; //owner $values_update[9] = 0; //id parent $values_update[10] = $params[5]; //id incident type $values_update[11] = $params[6]; //info extra api_update_incident($return_type, 'ovo', $values_update); } } else { foreach ($incidents as $incident) { switch ($incident['estado']) { case 7: //cerrada if ($incident['resolution'] == 1 || $incident['resolution'] == 2) { //resolución arreglado o no válido if ($prioridad == 2 || $prioridad == 3 || $prioridad == 4) { //minor, major o critical $values[1] = 11; //grupo M112 GM24. Hay que ponerlo a mano $new_id = api_create_incident('int', 'ovo', $values); $values_update[0] = $new_id; $values_update[1] = $params[0]; //title $values_update[2] = $params[3]; //description $values_update[3] = ""; //epilog $values_update[4] = 11; //group $values_update[5] = $params[2]; $values_update[7] = 3; //estado asignado $values_update[8] = ""; //owner $values_update[9] = 0; //id parent $values_update[10] = $params[5]; //id incident type $values_update[11] = $params[6]; //info extra api_update_incident($return_type, 'ovo', $values_update); } } else { if ($incident['resolution'] == 9) { if ($prioridad == 2 || $prioridad == 3 || $prioridad == 4) { //minor, major o critical //update ticket $values_update[0] = $incident['id_incidencia']; $values_update[1] = $incident['titulo']; //title $values_update[2] = $incident['descripcion']; //description $values_update[3] = $incident['epilog']; //epilog $values_update[4] = $incident['id_grupo']; //id grupo if ($prioridad > $incident['prioridad']) { $values_update[5] = $prioridad; } else { $values_update[5] = $incident['prioridad']; } $values_update[6] = 9; //in process $values_update[7] = 4; //re opened $values_update[8] = $incident['id_usuario']; //owner $values_update[9] = $incident['id_parent']; //id parent $values_update[10] = $incident['id_incident_type']; //id incident type $values_update[11] = $incident['extra_data']; //info extra api_update_incident($return_type, 'ovo', $values_update); //add wu $workunit[0] = $incident['id_incidencia']; // id ticket $workunit[1] = $descripcion; // descripcion $workunit[2] = 0; // duracion $workunit[3] = 0; // coste $workunit[4] = 1; // publico $workunit[5] = 2; // perfil api_create_incident_workunit($return_type, 'ovo', $workunit); } } } break; default: if ($prioridad == 2 || $prioridad == 3 || $prioridad == 4) { //minor, major o critical //update ticket $values_update[0] = $incident['id_incidencia']; $values_update[1] = $incident['titulo']; //title $values_update[2] = $incident['descripcion']; //description $values_update[3] = $incident['epilog']; //epilog $values_update[4] = $incident['id_grupo']; //id grupo if ($prioridad > $incident['prioridad']) { $values_update[5] = $prioridad; } else { $values_update[5] = $incident['prioridad']; } $values_update[6] = $incident['resolution']; //resolution $values_update[7] = $incident['estado']; //status $values_update[8] = $incident['id_usuario']; //owner $values_update[9] = $incident['id_parent']; //id parent $values_update[10] = $incident['id_incident_type']; //id incident type $values_update[11] = $incident['extra_data']; //info extra api_update_incident($return_type, 'ovo', $values_update); //add wu $workunit[0] = $incident['id_incidencia']; // id ticket $workunit[1] = $descripcion; // descripcion $workunit[2] = 0; // duracion $workunit[3] = 0; // coste $workunit[4] = 1; // publico $workunit[5] = 2; // perfil api_create_incident_workunit($return_type, 'ovo', $workunit); } //~ if ($prioridad == 0) { //normal if ($prioridad != 2 && $prioridad != 3 && $prioridad != 4) { //normal if ($msg_group == "AutoResolved") { //update ticket $values_update[0] = $incident['id_incidencia']; $values_update[1] = $incident['titulo']; //title $values_update[2] = $incident['descripcion']; //description $values_update[3] = $incident['epilog']; //epilog $values_update[4] = $incident['id_grupo']; //id grupo $values_update[5] = $incident['prioridad']; //priority $values_update[6] = 9; //in process $values_update[7] = 7; //closed $values_update[8] = $incident['id_usuario']; //owner $values_update[9] = $incident['id_parent']; //id parent $values_update[10] = $incident['id_incident_type']; //id incident type $values_update[11] = $incident['extra_data']; //info extra api_update_incident($return_type, 'ovo', $values_update); //add wu $workunit[0] = $incident['id_incidencia']; // id ticket $workunit[1] = $descripcion; // descripcion $workunit[2] = 0; // duracion $workunit[3] = 0; // coste $workunit[4] = 1; // publico $workunit[5] = 2; // perfil api_create_incident_workunit($return_type, 'ovo', $workunit); } else { //add wu $workunit[0] = $incident['id_incidencia']; // id ticket $workunit[1] = $descripcion; // descripcion $workunit[2] = 0; // duracion $workunit[3] = 0; // coste $workunit[4] = 1; // publico $workunit[5] = 2; // perfil api_create_incident_workunit($return_type, 'ovo', $workunit); } } break; } } } echo $result; return; }
echo api_create_lead($return_type, $user, $params); break; case "create_user": $params = explode($token, $params); echo api_create_users($return_type, $user, $params); break; case "get_incidents": $params = explode($token, $params); echo api_get_incidents($return_type, $user, $params); break; case "get_incident_details": echo api_get_incident_details($return_type, $user, $params); break; case "create_incident": $params = explode($token, $params); api_create_incident($return_type, $user, $params); break; case "update_incident": $params = explode($token, $params); echo api_update_incident($return_type, $user, $params); break; case "delete_incident": echo api_delete_incident($return_type, $user, $params); break; case "get_incident_workunits": echo api_get_incident_workunits($return_type, $user, $params); break; case "create_workunit": $params = explode($token, $params); api_create_incident_workunit($return_type, $user, $params); break;