/**
* CheckBeforeLoadingPageHook for Siebel
*/
private function checkBeforeLoadingPageHookForSiebel()
{
$url = $_SERVER['REQUEST_URI'];
if (Text::beginsWith($url, '/app/account/questions/detail/i_id')) {
// check if i_id in URL is valid
$incidentID = Url::getParameter('i_id');
if (!$incidentID || !is_numeric($incidentID)) {
$this->log->error('Invalid i_id#{$incidentID}', __METHOD__, array(null, $this->contact));
Url::redirectToErrorPage(9);
}
// check if the linked SR has been closed
if ($incident = RNCPHP\Incident::fetch(intval($incidentID))) {
if ($incident->StatusWithType->Status->ID === 2) {
// solved
return;
}
if ($srID = $incident->CustomFields->Accelerator->siebel_sr_id) {
$srDetail = $this->checkServiceRequest($srID);
// if the status is closed, redirect to the read only page
if ($srDetail['STATUS'] === 'Closed' && Url::getParameter('readonly') !== "1") {
$this->log->debug("Redirect to read-only page", __METHOD__, array(null, $this->contact));
header("Location: /app/account/questions/detail/i_id/{$incidentID}/readonly/1" . Url::sessionParameter());
exit;
}
}
}
return;
}
// sr detail page
if (Text::beginsWith($url, '/app/account/questions/detail/sr_id') === true) {
$srID = Url::getParameter('sr_id');
// check SR
$srDetail = $this->checkServiceRequest($srID);
// check if SR has already been associated with an Incident in RN.
// if so, redirect to the corresponding Incident detail page
$integrationID = $srDetail['INTEGRATIONID'];
$integrationID = explode(',', $integrationID);
$incidentID = $integrationID[0];
if ($incidentID) {
$this->log->debug('Redirect to incident#{$incidentID} page', __METHOD__, array(null, $this->contact));
header("Location: /app/account/questions/detail/i_id/{$incidentID}" . Url::sessionParameter());
exit;
}
// if the status is closed, redirect to the read only page
if ($srDetail['STATUS'] === 'Closed' && Url::getParameter('readonly') !== "1") {
$this->log->debug("Redirect to read-only page", __METHOD__, array(null, $this->contact));
header("Location: /app/account/questions/detail/sr_id/{$srID}/readonly/1" . Url::sessionParameter());
exit;
}
}
}
/**
* Execute the following check before loading page
* - SR doesn't exist
* - user doesn't have the right to access the SR
* - SR has been closed
*/
private function checkBeforeLoadingPageHookForEbs()
{
$url = $_SERVER['REQUEST_URI'];
// incident detail page
if (Text::beginsWith($url, '/app/account/questions/detail/i_id')) {
// check if the i_id is valid
$incidentID = Url::getParameter('i_id');
if (!$incidentID || !is_numeric($incidentID)) {
$this->log->error("Invalid i_id#{$incidentID}", __METHOD__, array(null, $this->contact));
Url::redirectToErrorPage(9);
}
// check if the linked SR has been closed
if ($incident = RNCPHP\Incident::fetch(intval($incidentID))) {
if ($incident->StatusWithType->Status->ID === 2) {
// solved
return;
}
if ($srID = $incident->CustomFields->Accelerator->ebs_sr_id) {
$srDetail = $this->checkServiceRequest($srID);
// if the status is closed, redirect to the read only page
if ($srDetail['INCIDENT_STATUS'] === 'Closed' && Url::getParameter('readonly') !== "1") {
$this->log->debug("Redirect to read-only page", __METHOD__, array(null, $this->contact));
header("Location: /app/account/questions/detail/i_id/{$incidentID}/readonly/1" . Url::sessionParameter());
exit;
}
}
}
return;
}
// sr detail page
if (Text::beginsWith($url, '/app/account/questions/detail/sr_id')) {
$srID = Url::getParameter('sr_id');
// check SR
$srDetail = $this->checkServiceRequest($srID);
// redirect to the incident detail page if the SR has already associated with an incident
$incidentID = $srDetail['EXTATTRIBUTE15'];
if ($incidentID) {
$this->log->debug("Redirect to incident#{$incidentID} page", __METHOD__, array(null, $this->contact));
header("Location: /app/account/questions/detail/i_id/{$incidentID}" . Url::sessionParameter());
exit;
}
// if the status is closed, redirect to the read only page
if ($srDetail['INCIDENT_STATUS'] === 'Closed' && Url::getParameter('readonly') !== "1") {
$this->log->debug("Redirect to read-only page", __METHOD__, array(null, $this->contact));
header("Location: /app/account/questions/detail/sr_id/{$srID}/readonly/1" . Url::sessionParameter());
exit;
}
}
}
/**
* Get the endpoint, username and password of the current site from custom
* Config Verb CUSTOM_CFG_EBS_Web_Service_Endpoint.
* @return null
*/
function checkExtIntegrationConfigVerb()
{
$url = $_SERVER['REQUEST_URI'];
if (Text::beginsWith($url, '/app/error/')) {
return;
}
// check if CUSTOM_CFG_EBS_Web_Service_Endpoint is defined in the current site
if (IS_DEVELOPMENT === true && !defined('CUSTOM_CFG_Accel_Ext_Integrations')) {
$this->log->error('CUSTOM_CFG_' . 'Accel_Ext_Integrations is not set', __METHOD__, array(null, $this->contact));
Url::redirectToErrorPage(13);
}
// get the value of config verb CUSTOM_CFG_Accel_Ext_Integrations
$config = RNCPHP\Configuration::fetch(CUSTOM_CFG_Accel_Ext_Integrations);
$configVerb = json_decode($config->Value, true);
if (is_null($configVerb)) {
$this->log->error('Unable to get the value of CUSTOM_CFG_' . 'Accel_Ext_Integrations', __METHOD__, array(null, $this->contact), $config);
Url::redirectToErrorPage(13);
}
// check if current site is defined in the config rnt_host
$server = \RightNow\Utils\Config::getConfig(OE_WEB_SERVER);
$hosts = $configVerb['hosts'];
if (is_null($hosts)) {
$this->log->error('Unable to find hosts inside CUSTOM_CFG_' . 'Accel_Ext_Integrations', __METHOD__, array(null, $this->contact), var_export($configVerb, true));
Url::redirectToErrorPage(8);
}
foreach ($hosts as $host) {
if ($server === $host['rnt_host']) {
$this->extConfigVerb = $host;
$this->extServerType = $host['integration']['server_type'];
$this->rntHost = $host['rnt_host'];
$this->ebsDefaultSROwnerID = $host['integration']['ebs_default_sr_owner_id'];
return;
}
}
// if no config verb match the current host
$this->log->error("CUSTOM_CFG_Accel_Ext_Integrations :: host name isn't included in hosts", __METHOD__, array(null, $this->contact));
Url::redirectToErrorPage(8);
}
private function processFields(array $fields, &$presentFields = array())
{
$return = array();
foreach ($fields as $field) {
$fieldName = $field->name;
if (!is_string($fieldName) || $fieldName === '') {
continue;
}
unset($field->name);
$return[$fieldName] = $field;
if ($objectName = Text::getSubstringBefore($fieldName, '.')) {
$presentFields[$objectName] = true;
}
}
return $return;
}
public function create($productID, array $formData, $serialNumber)
{
if (!Framework::isValidID($productID)) {
return $this->getResponseObject(null, null, Config::getMessage(INVALID_ID_SALES_PRODUCT_COLON_LBL));
}
//$resultSet = Connect\ROQL::queryObject(sprintf("SELECT SalesProduct FROM SalesProduct WHERE ID = %d And Disabled != 1 And Attributes.IsServiceProduct = 1 And Attributes.HasSerialNumber != 1 And AdminVisibleInterfaces.ID = curInterface()", $productID))->next();
$resultSet = Connect\ROQL::queryObject(sprintf("SELECT SalesProduct FROM SalesProduct WHERE ID = %d And Disabled != 1 And Attributes.IsServiceProduct = 1 And AdminVisibleInterfaces.ID = curInterface()", $productID))->next();
if (!($salesProduct = $resultSet->next())) {
return $this->getResponseObject(null, null, Config::getMessage(INVALID_ID_SALES_PRODUCT_COLON_LBL));
}
$asset = $this->getBlank()->result;
if ($contact = $this->getContact()) {
$asset->Contact = $contact->ID;
} else {
return $this->getResponseObject(null, null, Config::getMessage(CONTACT_IS_NOT_LOGGED_IN_MSG));
}
if ($asset->Contact->Organization) {
$asset->Organization = $asset->Contact->Organization->ID;
}
$errors = $warnings = array();
foreach ($formData as $name => $field) {
if (!\RightNow\Utils\Text::beginsWith($name, 'Asset')) {
continue;
}
$fieldName = explode('.', $name);
try {
//Get the metadata about the field we're trying to set. In order to do that we have to
//populate some of the sub-objects on the record. We don't want to touch the existing
//record at all, so instead we'll just pass in a dummy instance.
list(, $fieldMetaData) = ConnectUtil::getObjectField($fieldName, $this->getBlank()->result);
} catch (\Exception $e) {
$warnings[] = $e->getMessage();
continue;
}
if (\RightNow\Utils\Validation::validate($field, $name, $fieldMetaData, $errors)) {
$field->value = ConnectUtil::castValue($field->value, $fieldMetaData);
if ($setFieldError = $this->setFieldValue($asset, $name, $field->value)) {
$errors[] = $setFieldError;
}
}
}
if ($productID !== null && ($setFieldError = $this->setFieldValue($asset, "Asset.Product", $productID))) {
$errors[] = $setFieldError;
}
if ($serialNumber !== null && ($setFieldError = $this->setFieldValue($asset, "Asset.SerialNumber", $serialNumber))) {
$errors[] = $setFieldError;
}
if ($errors) {
return $this->getResponseObject(null, null, $errors);
}
try {
$asset = parent::createObject($asset, SRC2_EU_ASSET);
} catch (\Exception $e) {
$asset = $e->getMessage();
}
if (!is_object($asset)) {
return $this->getResponseObject(null, null, $asset);
}
return $this->getResponseObject($asset, 'is_object', null, $warnings);
}
