public function onCall(CallbackEvent $event)
{
$callEvent = $event->getCallEvent();
/** @var Call $call */
$call = $callEvent->getCall();
$account = $call->getAccount();
if ($call->getDirection() != CallInterface::DIRECTION_INCOMING) {
return;
}
$converter = new ObjectScalarConverter();
if ($callEvent instanceof CallEventInterface) {
if (!$call->getClient() instanceof ClientInterface) {
return;
}
$client = $call->getClient();
$managerIds = [];
if ($call->getCalledUsers()->count()) {
$managerIds = $converter->reverseConvertCollection($call->getCalledUsers());
}
$company = null;
if ($client->getCompany() instanceof CompanyInterface) {
$company = $client->getCompany()->getName();
}
$message = ['managerIds' => $managerIds, 'event' => 'incoming-call', 'data' => ['clientId' => $client->getId(), 'name' => $client->getFirstName() . ' ' . $client->getLastName(), 'company' => $company, 'position' => $client->getPosition()]];
$this->redis->publish('events.' . $account->getDomain(), json_encode($message));
}
}
public function onNewCaller(CallbackEvent $event)
{
$callEvent = $event->getCallEvent();
/** @var Call $call */
$call = $callEvent->getCall();
// Prepare new client information
$client = $call->getClient();
$client->setFirstName('from call center');
if ($callEvent->getTreeName() || $callEvent->getTreeNumber()) {
$condition = new ChannelCondition();
$condition->setAccount($this->accountManager->getCurrentAccount());
$condition->setTreeName($callEvent->getTreeName())->setTreeNumber($callEvent->getTreeNumber());
$channel = $this->channelManager->searchOne($condition);
if ($channel instanceof Channel) {
$call->getClient()->setChannel($channel);
}
}
}
/**
* @param CallEventInterface $callEvent
* @return CallbackEvent
*/
protected function createEvent(CallEventInterface $callEvent)
{
$event = new CallbackEvent();
$event->setCallEvent($callEvent);
return $event;
}
public function onHangup(CallbackEvent $event)
{
$callEvent = $event->getCallEvent();
/** @var Call $call */
$call = $callEvent->getCall();
if ($call->getDirection() == CallInterface::DIRECTION_INCOMING) {
if ($call->getUser() instanceof UserInterface && $call->getAnswerEvent() instanceof AnswerEvent) {
$this->callManager->calcTalkDuration($call);
$call->setNumber($call->getAnswerEvent()->getDstNumber());
$this->activityManager->prepareIncomingCallNote($call);
}
} else {
if ($call->getDirection() == CallInterface::DIRECTION_OUTBOUND) {
if ($call->getAnswerEvent() instanceof AnswerEvent) {
$this->callManager->calcTalkDuration($call);
}
} else {
throw new CallDirectionException($callEvent);
}
}
}
