public function actionBulk(Request $req, TicketDepartment $TicketDepartment)
{
if (!$req->has('table_records')) {
return redirect()->route('tickets.departments.index');
}
$ids = $req->input('table_records');
$input = $req->all();
if ($input['submit'] == 'delete') {
$TicketDepartment->destroy($ids);
}
return redirect()->route('tickets.departments.index')->with('success', trans('tickets::departments.delete_bulk_success'));
}
public function show(Ticket $Ticket, $id, Request $request)
{
$ticket = Ticket::where('student_id', student()->id)->with('replies', 'replies.student', 'replies.user')->findOrFail($id);
$departments = TicketDepartment::withDepth()->get();
$options = [NULL => NULL];
foreach ($departments as $department) {
$options[$department->id] = str_repeat("----", $department->depth) . $department->name;
}
foreach ($ticket->replies as $reply) {
if (!empty($reply->user_id)) {
$reply->seen = 1;
$reply->save();
}
}
if ($request->ajax()) {
return response()->json(['total' => $ticket->replies->count(), 'view' => view('students::tickets._show_list', compact('ticket'))->render()]);
}
return view('students::tickets.show', compact('ticket', 'options'));
}
public function actionBulk(Request $request)
{
$input = $request->all();
$action = $input['submit'];
$ids = $input['table_records'];
if ($action == 'update') {
$data = [];
if (!empty($input['ticket_category_id'])) {
$data['ticket_category_id'] = $input['ticket_category_id'];
}
if (!empty($input['department_id'])) {
$data['department_id'] = $input['department_id'];
}
if (!empty($input['open'])) {
$data['open'] = 0;
}
if (!empty($input['priority'])) {
$data['priority'] = $input['priority'];
}
if (!empty($data)) {
foreach ($ids as $id) {
$descriptions = [];
$ticket = Ticket::with('department')->find($id);
if (isset($data['department_id']) and $data['department_id'] == $ticket->department_id) {
unset($data['department_id']);
}
if (isset($data['ticket_category_id']) and $data['ticket_category_id'] == $ticket->ticket_category_id) {
unset($data['ticket_category_id']);
}
if (isset($data['open']) and $data['open'] == $ticket->open) {
unset($data['open']);
}
if (isset($data['department_id']) && !empty($data['department_id'])) {
$descriptions[] = trans('tickets::tickets.histories.department_changed', ['user' => user()->name, 'old' => $ticket->department->name, 'new' => TicketDepartment::find($data['department_id'])->name]);
}
if (isset($data['open'])) {
$descriptions[] = trans('tickets::tickets.histories.ticket_closed', ['user' => user()->name]);
}
if (isset($data['priority']) && !empty($data['priority'])) {
$descriptions[] = trans('tickets::tickets.histories.priority_changed', ['user' => user()->name, 'old' => trans('tickets.tickets.priorities.' . $ticket->priority), 'new' => trans('tickets.tickets.priorities.' . $data['priority'])]);
}
if (!empty($data)) {
event(new TicketUpdated($ticket, $descriptions));
if (!$ticket->fill($data)->save()) {
return $ticket->errors();
}
}
}
return redirect()->back()->with('success', trans('tickets::tickets.bulk_update_success'));
} else {
return redirect()->back()->with('warning', trans('tickets::tickets.bulk_update_no_data'));
}
}
}
