/**
* @param Ticket $ticket
*/
public function markTicketIsRead(Ticket $ticket, User $currentUser)
{
if (!$ticket->getIsRead() && $ticket->getLastUser() !== $currentUser) {
$ticket->setIsRead(true);
$this->om->flush();
}
}
/**
* @param Ticket $ticket
*
* @return mixed|void
*/
public function prePersist($ticket)
{
if ($ticket->getMessages()->count() > 0) {
/* @var Message $message */
$message = $ticket->getMessages()->first();
$message->setUser($this->tokenStorage->getToken()->getUser());
}
}
/**
* @param Ticket $ticketEntity
* @param array $ticket
*
* @return Ticket
*/
public function setTicketParameters(Ticket $ticketEntity, array $ticket)
{
$ticketEntity->setCategory($this->getReference($ticket['category']))->setIsRead($ticket['isRead'])->setSubject($ticket['subject'])->setStatus($ticket['status'])->setPriority($ticket['priority'])->setUser($this->getReference($ticket['user']))->setLastUser($this->getReference($ticket['lastUser']))->setCreatedAt(new \DateTime($ticket['createdAt']))->setLastMessageAt(new \DateTime());
return $ticketEntity;
}
/**
* @param Ticket $ticket
*/
public function createNewTicketMessage(Ticket $ticket)
{
$message = new Message();
$ticket->addMessage($message);
$message->setStatus(Message::STATUS_OPEN)->setUser($this->tokenStorage->getToken()->getUser())->setTicket($ticket);
}
/**
* @param Ticket $ticket
* @param User $user
*
* @return bool
*/
private function canEdit(Ticket $ticket, User $user)
{
// this assumes that the data object has a getOwner() method
// to get the entity of the user who owns this data object
return $user === $ticket->getUser();
}
