/**
* Get the state of the entry as either text or numerical value
*
* @param string $as Format to return state in [text, number]
* @param integer $shorten Number of characters to shorten text to
* @return string
*/
public function content($as = 'parsed', $shorten = 0)
{
$as = strtolower($as);
$options = array();
switch ($as) {
case 'parsed':
$content = $this->get('report_parsed', null);
if ($content === null) {
$config = Component::params('com_support');
$path = trim($config->get('webpath', '/site/tickets'), DS) . DS . $this->get('id');
$webpath = str_replace('//', '/', rtrim(Request::base(), '/') . '/' . $path);
if (isset($_SERVER['HTTPS'])) {
$webpath = str_replace('http:', 'https:', $webpath);
}
if (!strstr($webpath, '://')) {
$webpath = str_replace(':/', '://', $webpath);
}
$attach = new Tables\Attachment($this->_db);
$attach->webpath = $webpath;
$attach->uppath = PATH_APP . DS . $path;
$attach->output = 'web';
// Escape potentially bad characters
$this->set('report_parsed', htmlentities($this->get('report'), ENT_COMPAT, 'UTF-8'));
// Convert line breaks to <br /> tags
$this->set('report_parsed', nl2br($this->get('report_parsed')));
// Convert tabs to spaces to preserve indention
$this->set('report_parsed', str_replace("\t", ' ', $this->get('report_parsed')));
// Look for any attachments (old style)
$this->set('report_parsed', $attach->parse($this->get('report_parsed')));
if (!$this->get('report_parsed')) {
$this->set('report_parsed', Lang::txt('(no content found)'));
}
return $this->content('parsed');
}
$options = array('html' => true);
break;
case 'clean':
$content = strip_tags($this->content('parsed'));
break;
case 'raw':
default:
$content = stripslashes($this->get('report'));
break;
}
if ($shorten) {
$content = String::truncate($content, $shorten, $options);
}
return $content;
}
/**
* Uploads a file to a given directory and returns an attachment string
* that is appended to report/comment bodies
*
* @param string $listdir Directory to upload files to
* @return string A string that gets appended to messages
*/
public function uploadTask($listdir, $comment_id = 0)
{
if (!$listdir) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_MISSING_UPLOAD_DIRECTORY'));
return '';
}
// Construct our file path
$path = PATH_APP . DS . trim($this->config->get('webpath', '/site/tickets'), DS) . DS . $listdir;
$row = new Tables\Attachment($this->database);
// Rename temp directories
if ($tmp = Request::getInt('tmp_dir')) {
$tmpPath = PATH_APP . DS . trim($this->config->get('webpath', '/site/tickets'), DS) . DS . $tmp;
if (is_dir($tmpPath)) {
if (!\Filesystem::move($tmpPath, $path)) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_UNABLE_TO_MOVE_UPLOAD_PATH'));
throw new Exception(Lang::txt('COM_SUPPORT_ERROR_UNABLE_TO_MOVE_UPLOAD_PATH'), 500);
return '';
}
$row->updateTicketId($tmp, $listdir);
}
}
// Incoming file
$file = Request::getVar('upload', '', 'files', 'array');
if (!isset($file['name']) || !$file['name']) {
//$this->setError(Lang::txt('SUPPORT_NO_FILE'));
return '';
}
// Incoming
$description = Request::getVar('description', '');
// Build the path if it doesn't exist
if (!is_dir($path)) {
if (!Filesystem::makeDirectory($path)) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_UNABLE_TO_CREATE_UPLOAD_PATH'));
return '';
}
}
// Make the filename safe
$file['name'] = Filesystem::clean($file['name']);
$file['name'] = str_replace(' ', '_', $file['name']);
$ext = strtolower(Filesystem::extension($file['name']));
//make sure that file is acceptable type
if (!in_array($ext, explode(',', $this->config->get('file_ext')))) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_INCORRECT_FILE_TYPE'));
return Lang::txt('COM_SUPPORT_ERROR_INCORRECT_FILE_TYPE');
}
$filename = Filesystem::name($file['name']);
while (file_exists($path . DS . $filename . '.' . $ext)) {
$filename .= rand(10, 99);
}
$finalfile = $path . DS . $filename . '.' . $ext;
// Perform the upload
if (!Filesystem::upload($file['tmp_name'], $finalfile)) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_UPLOADING'));
return '';
} else {
// Scan for viruses
if (!\Filesystem::isSafe($finalfile)) {
if (\Filesystem::delete($finalfile)) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_FAILED_VIRUS_SCAN'));
return Lang::txt('COM_SUPPORT_ERROR_FAILED_VIRUS_SCAN');
}
}
// File was uploaded
// Create database entry
$description = htmlspecialchars($description);
$row->bind(array('id' => 0, 'ticket' => $listdir, 'comment_id' => $comment_id, 'filename' => $filename . '.' . $ext, 'description' => $description));
if (!$row->check()) {
$this->setError($row->getError());
}
if (!$row->store()) {
$this->setError($row->getError());
}
if (!$row->id) {
$row->getID();
}
return '{attachment#' . $row->id . '}';
}
}
/**
* Uploads a file and generates a database entry for that item
*
* @param $listdir Sub-directory to upload files to
* @return string Key to use in comment bodies (parsed into links or img tags)
*/
public function uploadTask($listdir, $comment = 0)
{
// Incoming
$description = Request::getVar('description', '');
if (!$listdir) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_NO_ID'));
return '';
}
// Incoming file
$file = Request::getVar('upload', '', 'files', 'array');
if (!is_array($file) || !isset($file['name']) || !$file['name']) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_NO_FILE'));
return '';
}
// Construct our file path
$file_path = PATH_APP . DS . trim($this->config->get('webpath', '/site/tickets'), DS) . DS . $listdir;
if (!is_dir($file_path)) {
if (!Filesystem::makeDirectory($file_path)) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_UNABLE_TO_CREATE_UPLOAD_PATH'));
return '';
}
}
// Make the filename safe
$file['name'] = Filesystem::clean($file['name']);
$file['name'] = str_replace(' ', '_', $file['name']);
$ext = strtolower(Filesystem::extension($file['name']));
$filename = Filesystem::name($file['name']);
while (file_exists($file_path . DS . $filename . '.' . $ext)) {
$filename .= rand(10, 99);
}
$finalfile = $file_path . DS . $filename . '.' . $ext;
// Perform the upload
if (!Filesystem::upload($file['tmp_name'], $finalfile)) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_UPLOADING'));
return '';
} else {
// Scan for viruses
//$path = $file_path . DS . $file['name']; //PATH_CORE . DS . 'virustest';
if (!Filesystem::isSafe($finalfile)) {
if (Filesystem::delete($finalfile)) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_FAILED_SECURITY_SCAN'));
return '';
}
}
// File was uploaded
// Create database entry
$description = htmlspecialchars($description);
$row = new Tables\Attachment($this->database);
$row->bind(array('id' => 0, 'ticket' => $listdir, 'comment_id' => $comment, 'filename' => $filename . '.' . $ext, 'description' => $description));
if (!$row->check()) {
$this->setError($row->getError());
}
if (!$row->store()) {
$this->setError($row->getError());
}
if (!$row->id) {
$row->getID();
}
return '{attachment#' . $row->id . '}';
}
}
/**
* Process an attachment macro and output a link to the file
*
* @param array $matches Macro info
* @return string HTML
*/
protected function _getAttachment($matches)
{
$tokens = explode('#', $matches[0]);
$id = intval(end($tokens));
$attach = new Tables\Attachment($this->_db);
$attach->load($id);
if ($attach->id && !$attach->comment_id) {
$attach->comment_id = $this->get('id');
$attach->created = $this->get('created');
$attach->created_by = $this->creator('id');
$attach->store();
}
if (!$this->_cache['attachments.list'] instanceof ItemList) {
$this->_cache['attachments.list'] = new ItemList(array());
}
$this->_cache['attachments.list']->add(new Attachment($attach));
return '';
}