/**
* HelpDesk offline
* @param string $deskId
* @param MongoId $accountId
* @param Object $extra
* @return array
*/
public static function leave($deskId, $accountId, $extra)
{
$cache = Yii::$app->cache;
//remove it from conversation caches
$conversations = $cache->get('conversations' . $accountId);
unset($conversations[$deskId]);
$cache->set('conversations' . $accountId, $conversations);
//remove it from online caches
self::cacheOnlineDesks($deskId, (string) $accountId, ChatConversation::EVENT_USER_REMOVED);
//remove the helpdesk ping time
$onlineHelpDesks = $cache->get(HelpDesk::CACHE_PREFIX_HELPDESK_PING . $accountId);
unset($onlineHelpDesks[$deskId]);
$cache->set(HelpDesk::CACHE_PREFIX_HELPDESK_PING . $accountId, $onlineHelpDesks);
//get the conversation records in db according to the deskId
$conversationInstances = ChatConversation::findOpenByDeskId(new \MongoId($deskId), $accountId);
foreach ($conversationInstances as $conversationInstance) {
$clientTemp = $conversationInstance->client;
$desk = $conversationInstance->desk;
//trigger deskLeft event
$data = ['conversationId' => (string) $conversationInstance['_id'], 'desk' => $desk, 'client' => $clientTemp, 'extra' => $extra, 'sentTime' => TimeUtil::msTime()];
$channels = [ChatConversation::getChannelName($deskId, $clientTemp['openId'])];
Yii::$app->tuisongbao->triggerEvent(ChatConversation::EVENT_DESK_LEFT, $data, $channels);
//set the status of the chatConversation to "closed"
ChatConversation::closeById($conversationInstance['_id']);
HelpDesk::sendSystemReplyByType($clientTemp, $accountId, isset($extra['type']) ? $extra['type'] : HelpDeskSetting::REPLY_CLOSE);
}
//flush the client count in db
helpDesk::flushClientCount(new \MongoId($deskId));
LogUtil::info(['event' => 'deskLeft', 'deskId' => $deskId], 'helpdesk');
return ['status' => 'ok'];
}
