/**
* @param POST ticket_id
*/
public function recordAction()
{
if (!empty($_POST['ticket_id'])) {
$ticket = $this->loadTicket($_POST['ticket_id']);
$history = new TicketHistory();
try {
$history->handleUpdate($_POST);
$history->save();
} catch (\Exception $e) {
$_SESSION['errorMessages'][] = $e;
}
$this->redirectToTicketView($ticket);
} else {
header('Location: ' . BASE_URL . '/tickets');
exit;
}
}
/**
* Does all the database work for TicketController::changeStatus
*
* Saves the ticket and creates history entries for the status change
*
* This function calls save() as needed. After using this function,
* there's no need to make an additional save() call.
*
* @param array $post[status=>'', 'substatus_id'=>'', 'notes'=>'']
*/
public function handleChangeStatus($post)
{
$substatus_id = !empty($post['substatus_id']) ? $post['substatus_id'] : null;
$this->setStatus($post['status'], $substatus_id);
// add a record to ticket history
$action = new Action($post['status']);
$history = new TicketHistory();
$history->setTicket($this);
$history->setAction($action);
$history->setNotes($post['notes']);
if (defined('CLOSING_COMMENT_REQUIRED_LENGTH')) {
if ($action->getName() === 'closed') {
if (strlen($history->getNotes()) < CLOSING_COMMENT_REQUIRED_LENGTH) {
throw new \Exception('tickets/missingClosingComment');
}
}
}
$history->save();
$this->save();
}
/**
* @param REQUEST ticket_id
*/
public function changeStatus()
{
$ticket = $this->loadTicket($_REQUEST['ticket_id']);
if (isset($_POST['status'])) {
try {
$substatus_id = !empty($_POST['substatus_id']) ? $_POST['substatus_id'] : null;
$ticket->setStatus($_POST['status'], $substatus_id);
// add a record to ticket history
$action = new Action($_POST['status']);
$history = new TicketHistory();
$history->setTicket($ticket);
$history->setAction($action);
$history->setNotes($_POST['notes']);
if (defined('CLOSING_COMMENT_REQUIRED_LENGTH')) {
if ($action->getName() == 'closed') {
if (strlen($history->getNotes()) < CLOSING_COMMENT_REQUIRED_LENGTH) {
throw new \Exception('tickets/missingClosingComment');
}
// Display an alert, reminding them to respond to any citizens
$citizens = $ticket->getReportedByPeople();
if (count($citizens)) {
$_SESSION['errorMessages'][] = new \Exception('tickets/closingResponseReminder');
}
}
}
$history->save();
$ticket->save();
$this->redirectToTicketView($ticket);
} catch (\Exception $e) {
$_SESSION['errorMessages'][] = $e;
}
}
// Display the view
$this->template->setFilename('tickets');
$this->template->blocks['ticket-panel'][] = new Block('tickets/changeStatusForm.inc', array('ticket' => $ticket));
$this->template->blocks['ticket-panel'][] = new Block('tickets/responseReminder.inc', array('ticket' => $ticket));
$this->addStandardInfoBlocks($ticket);
}
/**
* Does all the database work for TicketController::add
*
* Saves the ticket, the issue, and creates history entries
* for the open and assignment actions.
*
* This function calls save() as needed. After using this function,
* there's no need to make an additional save() call.
*
* @param array $post
*/
public function handleAdd($post)
{
$zend_db = Database::getConnection();
$zend_db->getDriver()->getConnection()->beginTransaction();
try {
$this->handleUpdate($post);
// We must add an issue to the ticket for validation to pass
$issue = new Issue();
$issue->handleUpdate($post);
$this->issues = array($issue);
if (!$this->getEnteredByPerson_id() && $issue->getReportedByPerson_id()) {
$this->setEnteredByPerson_id($issue->getReportedByPerson_id());
}
$this->save();
$issue->setTicket($this);
$issue->save();
$history = new TicketHistory();
$history->setTicket($this);
$history->setAction(new Action('open'));
if ($this->getEnteredByPerson_id()) {
$history->setEnteredByPerson_id($this->getEnteredByPerson_id());
}
$history->save();
$history = new TicketHistory();
$history->setTicket($this);
$history->setAction(new Action('assignment'));
$history->setActionPerson_id($this->getAssignedPerson_id());
if (!empty($post['notes'])) {
$history->setNotes($post['notes']);
}
if ($this->getEnteredByPerson_id()) {
$history->setEnteredByPerson_id($this->getEnteredByPerson_id());
}
$history->save();
} catch (\Exception $e) {
$zend_db->getDriver()->getConnection()->rollback();
$search = new Search();
$search->delete($this);
$search->solrClient->commit();
throw $e;
}
$zend_db->getDriver()->getConnection()->commit();
$history->sendNotification($this);
}
