/**
* @param REQUEST issue_id
*/
public function respond()
{
// Load the issue
try {
$issue = new Issue($_REQUEST['issue_id']);
$ticket = $issue->getTicket();
} catch (\Exception $e) {
$_SESSION['errorMessages'][] = $e;
header('Location: ' . BASE_URL . '/tickets');
exit;
}
// Handle what the user posts
if (isset($_POST['contactMethod_id'])) {
$r = new Response();
$r->handleUpdate($_POST);
try {
$r->save();
header('Location: ' . $ticket->getURL());
exit;
} catch (\Exception $e) {
$_SESSION['errorMessages'][] = $e;
}
}
// Display the view
$this->template->setFilename('tickets');
$this->template->blocks['ticket-panel'][] = new Block('tickets/ticketInfo.inc', array('ticket' => $ticket));
$this->template->blocks['history-panel'][] = new Block('tickets/history.inc', array('history' => $ticket->getHistory()));
$this->template->blocks['issue-panel'][] = new Block('tickets/responseForm.inc', array('issue' => $issue));
$this->addLocationInfoBlocks($ticket);
}
/**
* Records that someone responded to an issue
*
* @param int $index The issue index
* @param Response $response
*/
public function addResponse($index, Response $response)
{
$response->validate();
$this->data['issues'][$index]['responses'][] = $response->getData();
}
