/**
* Store a newly created resource in storage.
*
* @param PublicMessageRequest $request
* @param PublicContactRequest $contactRequest
* @return Response
*/
public function store(PublicMessageRequest $request, PublicContactRequest $contactRequest)
{
// get ticket
$ticket = Ticket::whereId($request['ticket_id'])->whereSlug($request['ticket_slug'])->firstOrFail();
// add new message
$message = $this->addNewPublicMessage($ticket, $request, $contactRequest);
return redirect("x/{$ticket->id}/{$ticket->slug}#msg{$message->id}");
}
/**
* Remove the specified resource from storage.
*
* @param int $id
* @return Response
*/
public function destroy($id)
{
$ticket = Ticket::whereId($id)->first();
if (!$ticket) {
return $this->responseNoteFound();
}
$this->dispatch(new SolveTicket($ticket, $this->sendesk));
$ticket->delete();
return $this->respondSuccess();
}
public function view($id)
{
if (Entrust::hasRole('user')) {
$ticket = Ticket::whereId($id)->where('user_id', '=', Auth::user()->id)->first();
} else {
$ticket = Ticket::whereId($id)->first();
}
if (!$ticket) {
return redirect('/')->withErrors(config('constants.NA'));
}
$ticket_array = $ticket->toArray();
$assets = ['hide_sidebar'];
return view('ticket.view', compact('ticket', 'assets', 'ticket_array'));
}
