/**
* Remove the specified resource from storage.
* @param type int $id
* @param type Sla_plan $sla
* @return type Response
*/
public function destroy($id, Sla_plan $sla)
{
try {
/* Delete a perticular field from the database by delete() using Id */
$slas = $sla->whereId($id)->first();
/* Check whether function success or not */
if ($slas->delete() == true) {
/* redirect to Index page with Success Message */
return redirect('sla')->with('success', 'SLA Plan Deleted Successfully');
} else {
/* redirect to Index page with Fails Message */
return redirect('sla')->with('fails', 'SLA Plan can not Delete');
}
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('sla')->with('fails', 'SLA Plan can not Delete');
}
}
/**
* Remove the specified resource from storage.
* @param type int $id
* @param type Sla_plan $sla
* @return type Response
*/
public function destroy($id, Sla_plan $sla)
{
$default_sla = Ticket::where('id', '=', '1')->first();
if ($default_sla->sla == $id) {
return redirect('departments')->with('fails', 'You cannot delete default department');
} else {
$tickets = DB::table('tickets')->where('sla', '=', $id)->update(['sla' => $default_sla->sla]);
if ($tickets > 0) {
if ($tickets > 1) {
$text_tickets = "Tickets";
} else {
$text_tickets = "Ticket";
}
$ticket = '<li>' . $tickets . ' ' . $text_tickets . ' have been moved to default SLA</li>';
} else {
$ticket = "";
}
$dept = DB::table('department')->where('sla', '=', $id)->update(['sla' => $default_sla->sla]);
if ($dept > 0) {
if ($dept > 1) {
$text_dept = "Emails";
} else {
$text_dept = "Email";
}
$dept = '<li>Associated department have been moved to default SLA</li>';
} else {
$dept = "";
}
$topic = DB::table('help_topic')->where('sla_plan', '=', $id)->update(['sla_plan' => $default_sla->sla]);
if ($topic > 0) {
if ($topic > 1) {
$text_topic = "Emails";
} else {
$text_topic = "Email";
}
$topic = '<li>Associated Help Topic have been moved to default SLA</li>';
} else {
$topic = "";
}
$message = $ticket . $dept . $topic;
/* Delete a perticular field from the database by delete() using Id */
$slas = $sla->whereId($id)->first();
/* Check whether function success or not */
try {
$slas->delete();
/* redirect to Index page with Success Message */
return redirect('sla')->with('success', 'SLA Plan Deleted Successfully' . $message);
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('sla')->with('fails', 'SLA Plan can not Delete' . '<li>' . $e->errorInfo[2] . '</li>');
}
}
}
/**
* Create Ticket
* @param type $user_id
* @param type $subject
* @param type $body
* @param type $helptopic
* @param type $sla
* @param type $priority
* @return type string
*/
public function create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data)
{
$max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->first();
if ($max_number == null) {
$ticket_number = "AAAA-9999-9999999";
} else {
foreach ($max_number as $number) {
$ticket_number = $max_number->ticket_number;
}
}
$ticket = new Tickets();
$ticket->ticket_number = $this->ticket_number($ticket_number);
$ticket->user_id = $user_id;
$ticket->dept_id = $dept;
$ticket->help_topic_id = $helptopic;
$ticket->sla = $sla;
$ticket->assigned_to = $assignto;
$ticket->status = '1';
$ticket->priority_id = $priority;
$ticket->source = $source;
$ticket->save();
$sla_plan = Sla_plan::where('id', '=', $sla)->first();
$ovdate = $ticket->created_at;
// dd($sla_plan->grace_period);
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period));
$ticket->duedate = $new_date;
$ticket->save();
// dd($ticket->duedate);
$ticket_number = $ticket->ticket_number;
$id = $ticket->id;
// store Form Data
// Form Data comes from raising a ticket from client panel
// dd($helptopic);
if ($form_data != null) {
$help_topic = Help_topic::where('id', '=', $helptopic)->first();
$forms = Fields::where('forms_id', '=', $help_topic->custom_form)->get();
foreach ($form_data as $key => $form_details) {
foreach ($forms as $from) {
if ($from->name == $key) {
$form_value = new Ticket_Form_Data();
$form_value->ticket_id = $id;
$form_value->title = $from->label;
$form_value->content = $form_details;
$form_value->save();
}
}
}
}
// store collaborators
// dd($headers);
$this->store_collaborators($headers, $id);
if ($this->ticket_thread($subject, $body, $id, $user_id) == true) {
return $ticket_number;
}
}
/**
* Show the form for editing the specified resource.
* @param type $id
* @param type Priority $priority
* @param type Department $department
* @param type Help_topic $topic
* @param type Form_name $form
* @param type Agents $agent
* @param type Sla_plan $sla
* @return type Response
*/
public function edit($id, Ticket_Priority $priority, Department $department, Help_topic $topic, Forms $form, Sla_plan $sla)
{
try {
$agents = User::where('role', '=', 'agent')->get();
$departments = $department->get();
$topics = $topic->whereId($id)->first();
$forms = $form->get();
$slas = $sla->get();
$priority = $priority->get();
return view('themes.default1.admin.helpdesk.manage.helptopic.edit', compact('priority', 'departments', 'topics', 'forms', 'agents', 'slas'));
} catch (Exception $e) {
return view('404');
}
}
/**
* Run the database seeds.
*
* @return void
*/
public function run()
{
/* Date time format */
$date_time_formats = ['d/m/Y H:i:s', 'd.m.Y H:i:s', 'd-m-Y H:i:s', 'm/d/Y H:i:s', 'm.d.Y H:i:s', 'm-d-Y H:i:s', 'Y/m/d H:i:s', 'Y.m.d H:i:s', 'Y-m-d H:i:s'];
foreach ($date_time_formats as $date_time_format) {
Date_time_format::create(['format' => $date_time_format]);
}
/* Date format */
$date_formats = ['dd/mm/yyyy', 'dd-mm-yyyy', 'dd.mm.yyyy', 'mm/dd/yyyy', 'mm:dd:yyyy', 'mm-dd-yyyy', 'yyyy/mm/dd', 'yyyy.mm.dd', 'yyyy-mm-dd'];
foreach ($date_formats as $date_format) {
Date_format::create(['format' => $date_format]);
}
/* Time format */
Time_format::create(array('format' => 'H:i:s'));
Time_format::create(array('format' => 'H.i.s'));
/* Timezone */
$timezone = ['Pacific/Midway' => '(GMT-11:00) Midway Island', 'US/Samoa' => '(GMT-11:00) Samoa', 'US/Hawaii' => '(GMT-10:00) Hawaii', 'US/Alaska' => '(GMT-09:00) Alaska', 'US/Pacific' => '(GMT-08:00) Pacific Time (US & Canada)', 'America/Tijuana' => '(GMT-08:00) Tijuana', 'US/Arizona' => '(GMT-07:00) Arizona', 'US/Mountain' => '(GMT-07:00) Mountain Time (US & Canada)', 'America/Chihuahua' => '(GMT-07:00) Chihuahua', 'America/Mazatlan' => '(GMT-07:00) Mazatlan', 'America/Mexico_City' => '(GMT-06:00) Mexico City', 'America/Monterrey' => '(GMT-06:00) Monterrey', 'Canada/Saskatchewan' => '(GMT-06:00) Saskatchewan', 'US/Central' => '(GMT-06:00) Central Time (US & Canada)', 'US/Eastern' => '(GMT-05:00) Eastern Time (US & Canada)', 'US/East-Indiana' => '(GMT-05:00) Indiana (East)', 'America/Bogota' => '(GMT-05:00) Bogota', 'America/Lima' => '(GMT-05:00) Lima', 'America/Caracas' => '(GMT-04:30) Caracas', 'Canada/Atlantic' => '(GMT-04:00) Atlantic Time (Canada)', 'America/La_Paz' => '(GMT-04:00) La Paz', 'America/Santiago' => '(GMT-04:00) Santiago', 'Canada/Newfoundland' => '(GMT-03:30) Newfoundland', 'America/Buenos_Aires' => '(GMT-03:00) Buenos Aires', 'Greenland' => '(GMT-03:00) Greenland', 'Atlantic/Stanley' => '(GMT-02:00) Stanley', 'Atlantic/Azores' => '(GMT-01:00) Azores', 'Atlantic/Cape_Verde' => '(GMT-01:00) Cape Verde Is.', 'Africa/Casablanca' => '(GMT) Casablanca', 'Europe/Dublin' => '(GMT) Dublin', 'Europe/Lisbon' => '(GMT) Lisbon', 'Europe/London' => '(GMT) London', 'Africa/Monrovia' => '(GMT) Monrovia', 'Europe/Amsterdam' => '(GMT+01:00) Amsterdam', 'Europe/Belgrade' => '(GMT+01:00) Belgrade', 'Europe/Berlin' => '(GMT+01:00) Berlin', 'Europe/Bratislava' => '(GMT+01:00) Bratislava', 'Europe/Brussels' => '(GMT+01:00) Brussels', 'Europe/Budapest' => '(GMT+01:00) Budapest', 'Europe/Copenhagen' => '(GMT+01:00) Copenhagen', 'Europe/Ljubljana' => '(GMT+01:00) Ljubljana', 'Europe/Madrid' => '(GMT+01:00) Madrid', 'Europe/Paris' => '(GMT+01:00) Paris', 'Europe/Prague' => '(GMT+01:00) Prague', 'Europe/Rome' => '(GMT+01:00) Rome', 'Europe/Sarajevo' => '(GMT+01:00) Sarajevo', 'Europe/Skopje' => '(GMT+01:00) Skopje', 'Europe/Stockholm' => '(GMT+01:00) Stockholm', 'Europe/Vienna' => '(GMT+01:00) Vienna', 'Europe/Warsaw' => '(GMT+01:00) Warsaw', 'Europe/Zagreb' => '(GMT+01:00) Zagreb', 'Europe/Athens' => '(GMT+02:00) Athens', 'Europe/Bucharest' => '(GMT+02:00) Bucharest', 'Africa/Cairo' => '(GMT+02:00) Cairo', 'Africa/Harare' => '(GMT+02:00) Harare', 'Europe/Helsinki' => '(GMT+02:00) Helsinki', 'Europe/Istanbul' => '(GMT+02:00) Istanbul', 'Asia/Jerusalem' => '(GMT+02:00) Jerusalem', 'Europe/Kiev' => '(GMT+02:00) Kyiv', 'Europe/Minsk' => '(GMT+02:00) Minsk', 'Europe/Riga' => '(GMT+02:00) Riga', 'Europe/Sofia' => '(GMT+02:00) Sofia', 'Europe/Tallinn' => '(GMT+02:00) Tallinn', 'Europe/Vilnius' => '(GMT+02:00) Vilnius', 'Asia/Baghdad' => '(GMT+03:00) Baghdad', 'Asia/Kuwait' => '(GMT+03:00) Kuwait', 'Africa/Nairobi' => '(GMT+03:00) Nairobi', 'Asia/Riyadh' => '(GMT+03:00) Riyadh', 'Asia/Tehran' => '(GMT+03:30) Tehran', 'Europe/Moscow' => '(GMT+04:00) Moscow', 'Asia/Baku' => '(GMT+04:00) Baku', 'Europe/Volgograd' => '(GMT+04:00) Volgograd', 'Asia/Muscat' => '(GMT+04:00) Muscat', 'Asia/Tbilisi' => '(GMT+04:00) Tbilisi', 'Asia/Yerevan' => '(GMT+04:00) Yerevan', 'Asia/Kabul' => '(GMT+04:30) Kabul', 'Asia/Karachi' => '(GMT+05:00) Karachi', 'Asia/Tashkent' => '(GMT+05:00) Tashkent', 'Asia/Kolkata' => '(GMT+05:30) Kolkata', 'Asia/Kathmandu' => '(GMT+05:45) Kathmandu', 'Asia/Yekaterinburg' => '(GMT+06:00) Ekaterinburg', 'Asia/Almaty' => '(GMT+06:00) Almaty', 'Asia/Dhaka' => '(GMT+06:00) Dhaka', 'Asia/Novosibirsk' => '(GMT+07:00) Novosibirsk', 'Asia/Bangkok' => '(GMT+07:00) Bangkok', 'Asia/Ho_Chi_Minh' => '(GMT+07.00) Ho Chi Minh', 'Asia/Jakarta' => '(GMT+07:00) Jakarta', 'Asia/Krasnoyarsk' => '(GMT+08:00) Krasnoyarsk', 'Asia/Chongqing' => '(GMT+08:00) Chongqing', 'Asia/Hong_Kong' => '(GMT+08:00) Hong Kong', 'Asia/Kuala_Lumpur' => '(GMT+08:00) Kuala Lumpur', 'Australia/Perth' => '(GMT+08:00) Perth', 'Asia/Singapore' => '(GMT+08:00) Singapore', 'Asia/Taipei' => '(GMT+08:00) Taipei', 'Asia/Ulaanbaatar' => '(GMT+08:00) Ulaan Bataar', 'Asia/Urumqi' => '(GMT+08:00) Urumqi', 'Asia/Irkutsk' => '(GMT+09:00) Irkutsk', 'Asia/Seoul' => '(GMT+09:00) Seoul', 'Asia/Tokyo' => '(GMT+09:00) Tokyo', 'Australia/Adelaide' => '(GMT+09:30) Adelaide', 'Australia/Darwin' => '(GMT+09:30) Darwin', 'Asia/Yakutsk' => '(GMT+10:00) Yakutsk', 'Australia/Brisbane' => '(GMT+10:00) Brisbane', 'Australia/Canberra' => '(GMT+10:00) Canberra', 'Pacific/Guam' => '(GMT+10:00) Guam', 'Australia/Hobart' => '(GMT+10:00) Hobart', 'Australia/Melbourne' => '(GMT+10:00) Melbourne', 'Pacific/Port_Moresby' => '(GMT+10:00) Port Moresby', 'Australia/Sydney' => '(GMT+10:00) Sydney', 'Asia/Vladivostok' => '(GMT+11:00) Vladivostok', 'Asia/Magadan' => '(GMT+12:00) Magadan', 'Pacific/Auckland' => '(GMT+12:00) Auckland', 'Pacific/Fiji' => '(GMT+12:00) Fiji'];
foreach ($timezone as $name => $location) {
Timezones::create(array('name' => $name, 'location' => $location));
}
/* Ticket status */
Ticket_status::create(array('name' => 'Open', 'state' => 'open', 'mode' => '3', 'message' => 'Ticket have been Reopened by', 'flags' => '0', 'sort' => '1', 'properties' => 'Open tickets.'));
Ticket_status::create(array('name' => 'Resolved', 'state' => 'closed', 'mode' => '1', 'message' => 'Ticket have been Resolved by', 'flags' => '0', 'sort' => '2', 'properties' => 'Resolved tickets.'));
Ticket_status::create(array('name' => 'Closed', 'state' => 'closed', 'mode' => '3', 'message' => 'Ticket have been Closed by', 'flags' => '0', 'sort' => '3', 'properties' => 'Closed tickets. Tickets will still be accessible on client and staff panels.'));
Ticket_status::create(array('name' => 'Archived', 'state' => 'archived', 'mode' => '3', 'message' => 'Ticket have been Archived by', 'flags' => '0', 'sort' => '4', 'properties' => 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.'));
Ticket_status::create(array('name' => 'Deleted', 'state' => 'deleted', 'mode' => '3', 'message' => 'Ticket have been Deleted by', 'flags' => '0', 'sort' => '5', 'properties' => 'Tickets queued for deletion. Not accessible on ticket queues.'));
/* Ticket priority */
Ticket_priority::create(array('priority' => 'low', 'priority_desc' => 'Low', 'priority_color' => 'info', 'priority_urgency' => '4', 'ispublic' => '1'));
Ticket_priority::create(array('priority' => 'normal', 'priority_desc' => 'Normal', 'priority_color' => 'info', 'priority_urgency' => '3', 'ispublic' => '1'));
Ticket_priority::create(array('priority' => 'high', 'priority_desc' => 'High', 'priority_color' => 'warning', 'priority_urgency' => '2', 'ispublic' => '1'));
Ticket_priority::create(array('priority' => 'emergency', 'priority_desc' => 'Emergency', 'priority_color' => 'danger', 'priority_urgency' => '1', 'ispublic' => '1'));
/* SLA Plans */
Sla_plan::create(array('name' => 'Sla 1', 'grace_period' => '6 Hours', 'status' => '1'));
Sla_plan::create(array('name' => 'Sla 2', 'grace_period' => '12 Hours', 'status' => '1'));
Sla_plan::create(array('name' => 'Sla 3', 'grace_period' => '24 Hours', 'status' => '1'));
/* Mailbox protocol */
$mailbox = ['IMAP' => '/imap', 'IMAP+SSL' => '/imap/ssl', 'IMAP+TLS' => '/imap/tls', 'IMAP+SSL/No-validate' => '/imap/ssl/novalidate-cert'];
foreach ($mailbox as $name => $value) {
MailboxProtocol::create(['name' => $name, 'value' => $value]);
}
/* Languages */
$languages = ['English' => 'en', 'Italian' => 'it', 'German' => 'de', 'French' => 'fr', 'Brazilian Portuguese' => 'pt_BR', 'Dutch' => 'nl', 'Spanish' => 'es', 'Norwegian' => 'nb_NO', 'Danish' => 'da'];
foreach ($languages as $language => $locale) {
Languages::create(['name' => $language, 'locale' => $locale]);
}
/* Teams */
Teams::create(array('name' => 'Level 1 Support', 'status' => '1'));
Teams::create(array('name' => 'Level 2 Support'));
Teams::create(array('name' => 'Developer'));
/* Groups */
Groups::create(array('name' => 'Group A', 'group_status' => '1', 'can_create_ticket' => '1', 'can_edit_ticket' => '1', 'can_post_ticket' => '1', 'can_close_ticket' => '1', 'can_assign_ticket' => '1', 'can_transfer_ticket' => '1', 'can_delete_ticket' => '1', 'can_ban_email' => '1', 'can_manage_canned' => '1', 'can_view_agent_stats' => '1', 'department_access' => '1'));
Groups::create(array('name' => 'Group B', 'group_status' => '1', 'can_create_ticket' => '1', 'can_edit_ticket' => '0', 'can_post_ticket' => '0', 'can_close_ticket' => '1', 'can_assign_ticket' => '1', 'can_transfer_ticket' => '1', 'can_delete_ticket' => '1', 'can_ban_email' => '1', 'can_manage_canned' => '1', 'can_view_agent_stats' => '1', 'department_access' => '1'));
Groups::create(array('name' => 'Group C', 'group_status' => '1', 'can_create_ticket' => '0', 'can_edit_ticket' => '0', 'can_post_ticket' => '0', 'can_close_ticket' => '1', 'can_assign_ticket' => '0', 'can_transfer_ticket' => '0', 'can_delete_ticket' => '0', 'can_ban_email' => '0', 'can_manage_canned' => '0', 'can_view_agent_stats' => '0', 'department_access' => '0'));
/* Department */
Department::create(array('name' => 'Support', 'sla' => '1'));
Department::create(array('name' => 'Sales', 'sla' => '1'));
Department::create(array('name' => 'Operation', 'sla' => '1'));
/* Helptopic */
help_topic::create(array('topic' => 'Support query', 'department' => '1', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '1', 'type' => '1', 'auto_response' => '0'));
help_topic::create(array('topic' => 'Sales query', 'department' => '2', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '0', 'type' => '1', 'auto_response' => '0'));
help_topic::create(array('topic' => 'Operational query', 'department' => '3', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '0', 'type' => '1', 'auto_response' => '0'));
/* Daily notification log */
Log_notification::create(['log' => 'NOT-1']);
/* System complete settings */
Alert::create(['id' => '1', 'ticket_status' => '1', 'ticket_admin_email' => '1', 'assignment_status' => '1', 'assignment_assigned_status' => '1', 'assignment_assigned_agent' => '1']);
Company::create(array('id' => '1'));
Email::create(array('id' => '1', 'email_fetching' => '1', 'notification_cron' => '1', 'all_emails' => '1', 'email_collaborator' => '1', 'attachment' => '1'));
Responder::create(array('id' => '1', 'new_ticket' => '1', 'agent_new_ticket' => '1'));
System::create(array('id' => '1', 'status' => '1', 'department' => '1', 'date_time_format' => '1', 'time_zone' => '32'));
Ticket::create(array('num_format' => '#ABCD 1234 1234567', 'num_sequence' => '0', 'priority' => '1', 'sla' => '2', 'help_topic' => '1', 'status' => '1'));
/* Ticket source */
Ticket_source::create(array('name' => 'web', 'value' => 'Web'));
Ticket_source::create(array('name' => 'email', 'value' => 'E-mail'));
Ticket_source::create(array('name' => 'agent', 'value' => 'Agent Panel'));
/* Mail configuration */
Smtp::create(array('id' => '1'));
/* Version check */
Version_Check::create(['id' => '1']);
/* System widgets */
Widgets::create(['id' => '1', 'name' => 'footer1']);
Widgets::create(['id' => '2', 'name' => 'footer2']);
Widgets::create(['id' => '3', 'name' => 'footer3']);
Widgets::create(['id' => '4', 'name' => 'footer4']);
Widgets::create(['id' => '5', 'name' => 'side1']);
Widgets::create(['id' => '6', 'name' => 'side2']);
Widgets::create(['id' => '7', 'name' => 'linkedin']);
Widgets::create(['id' => '8', 'name' => 'stumble']);
Widgets::create(['id' => '9', 'name' => 'google']);
Widgets::create(['id' => '10', 'name' => 'deviantart']);
Widgets::create(['id' => '11', 'name' => 'flickr']);
Widgets::create(['id' => '12', 'name' => 'skype']);
Widgets::create(['id' => '13', 'name' => 'rss']);
Widgets::create(['id' => '14', 'name' => 'twitter']);
Widgets::create(['id' => '15', 'name' => 'facebook']);
Widgets::create(['id' => '16', 'name' => 'youtube']);
Widgets::create(['id' => '17', 'name' => 'vimeo']);
Widgets::create(['id' => '18', 'name' => 'pinterest']);
Widgets::create(['id' => '19', 'name' => 'dribbble']);
Widgets::create(['id' => '20', 'name' => 'instagram']);
/* Knowledge base setting */
Settings::create(['id' => 'id', 'pagination' => '10']);
}
/**
* Run the database seeds.
*
* @return void
*/
public function run()
{
Time_format::create(array('format' => 'H:i:s'));
Time_format::create(array('format' => 'H.i.s'));
$timezone = ['Pacific/Midway' => '(GMT-11:00) Midway Island', 'US/Samoa' => '(GMT-11:00) Samoa', 'US/Hawaii' => '(GMT-10:00) Hawaii', 'US/Alaska' => '(GMT-09:00) Alaska', 'US/Pacific' => '(GMT-08:00) Pacific Time (US & Canada)', 'America/Tijuana' => '(GMT-08:00) Tijuana', 'US/Arizona' => '(GMT-07:00) Arizona', 'US/Mountain' => '(GMT-07:00) Mountain Time (US & Canada)', 'America/Chihuahua' => '(GMT-07:00) Chihuahua', 'America/Mazatlan' => '(GMT-07:00) Mazatlan', 'America/Mexico_City' => '(GMT-06:00) Mexico City', 'America/Monterrey' => '(GMT-06:00) Monterrey', 'Canada/Saskatchewan' => '(GMT-06:00) Saskatchewan', 'US/Central' => '(GMT-06:00) Central Time (US & Canada)', 'US/Eastern' => '(GMT-05:00) Eastern Time (US & Canada)', 'US/East-Indiana' => '(GMT-05:00) Indiana (East)', 'America/Bogota' => '(GMT-05:00) Bogota', 'America/Lima' => '(GMT-05:00) Lima', 'America/Caracas' => '(GMT-04:30) Caracas', 'Canada/Atlantic' => '(GMT-04:00) Atlantic Time (Canada)', 'America/La_Paz' => '(GMT-04:00) La Paz', 'America/Santiago' => '(GMT-04:00) Santiago', 'Canada/Newfoundland' => '(GMT-03:30) Newfoundland', 'America/Buenos_Aires' => '(GMT-03:00) Buenos Aires', 'Greenland' => '(GMT-03:00) Greenland', 'Atlantic/Stanley' => '(GMT-02:00) Stanley', 'Atlantic/Azores' => '(GMT-01:00) Azores', 'Atlantic/Cape_Verde' => '(GMT-01:00) Cape Verde Is.', 'Africa/Casablanca' => '(GMT) Casablanca', 'Europe/Dublin' => '(GMT) Dublin', 'Europe/Lisbon' => '(GMT) Lisbon', 'Europe/London' => '(GMT) London', 'Africa/Monrovia' => '(GMT) Monrovia', 'Europe/Amsterdam' => '(GMT+01:00) Amsterdam', 'Europe/Belgrade' => '(GMT+01:00) Belgrade', 'Europe/Berlin' => '(GMT+01:00) Berlin', 'Europe/Bratislava' => '(GMT+01:00) Bratislava', 'Europe/Brussels' => '(GMT+01:00) Brussels', 'Europe/Budapest' => '(GMT+01:00) Budapest', 'Europe/Copenhagen' => '(GMT+01:00) Copenhagen', 'Europe/Ljubljana' => '(GMT+01:00) Ljubljana', 'Europe/Madrid' => '(GMT+01:00) Madrid', 'Europe/Paris' => '(GMT+01:00) Paris', 'Europe/Prague' => '(GMT+01:00) Prague', 'Europe/Rome' => '(GMT+01:00) Rome', 'Europe/Sarajevo' => '(GMT+01:00) Sarajevo', 'Europe/Skopje' => '(GMT+01:00) Skopje', 'Europe/Stockholm' => '(GMT+01:00) Stockholm', 'Europe/Vienna' => '(GMT+01:00) Vienna', 'Europe/Warsaw' => '(GMT+01:00) Warsaw', 'Europe/Zagreb' => '(GMT+01:00) Zagreb', 'Europe/Athens' => '(GMT+02:00) Athens', 'Europe/Bucharest' => '(GMT+02:00) Bucharest', 'Africa/Cairo' => '(GMT+02:00) Cairo', 'Africa/Harare' => '(GMT+02:00) Harare', 'Europe/Helsinki' => '(GMT+02:00) Helsinki', 'Europe/Istanbul' => '(GMT+02:00) Istanbul', 'Asia/Jerusalem' => '(GMT+02:00) Jerusalem', 'Europe/Kiev' => '(GMT+02:00) Kyiv', 'Europe/Minsk' => '(GMT+02:00) Minsk', 'Europe/Riga' => '(GMT+02:00) Riga', 'Europe/Sofia' => '(GMT+02:00) Sofia', 'Europe/Tallinn' => '(GMT+02:00) Tallinn', 'Europe/Vilnius' => '(GMT+02:00) Vilnius', 'Asia/Baghdad' => '(GMT+03:00) Baghdad', 'Asia/Kuwait' => '(GMT+03:00) Kuwait', 'Africa/Nairobi' => '(GMT+03:00) Nairobi', 'Asia/Riyadh' => '(GMT+03:00) Riyadh', 'Asia/Tehran' => '(GMT+03:30) Tehran', 'Europe/Moscow' => '(GMT+04:00) Moscow', 'Asia/Baku' => '(GMT+04:00) Baku', 'Europe/Volgograd' => '(GMT+04:00) Volgograd', 'Asia/Muscat' => '(GMT+04:00) Muscat', 'Asia/Tbilisi' => '(GMT+04:00) Tbilisi', 'Asia/Yerevan' => '(GMT+04:00) Yerevan', 'Asia/Kabul' => '(GMT+04:30) Kabul', 'Asia/Karachi' => '(GMT+05:00) Karachi', 'Asia/Tashkent' => '(GMT+05:00) Tashkent', 'Asia/Kolkata' => '(GMT+05:30) Kolkata', 'Asia/Kathmandu' => '(GMT+05:45) Kathmandu', 'Asia/Yekaterinburg' => '(GMT+06:00) Ekaterinburg', 'Asia/Almaty' => '(GMT+06:00) Almaty', 'Asia/Dhaka' => '(GMT+06:00) Dhaka', 'Asia/Novosibirsk' => '(GMT+07:00) Novosibirsk', 'Asia/Bangkok' => '(GMT+07:00) Bangkok', 'Asia/Ho_Chi_Minh' => '(GMT+07.00) Ho Chi Minh', 'Asia/Jakarta' => '(GMT+07:00) Jakarta', 'Asia/Krasnoyarsk' => '(GMT+08:00) Krasnoyarsk', 'Asia/Chongqing' => '(GMT+08:00) Chongqing', 'Asia/Hong_Kong' => '(GMT+08:00) Hong Kong', 'Asia/Kuala_Lumpur' => '(GMT+08:00) Kuala Lumpur', 'Australia/Perth' => '(GMT+08:00) Perth', 'Asia/Singapore' => '(GMT+08:00) Singapore', 'Asia/Taipei' => '(GMT+08:00) Taipei', 'Asia/Ulaanbaatar' => '(GMT+08:00) Ulaan Bataar', 'Asia/Urumqi' => '(GMT+08:00) Urumqi', 'Asia/Irkutsk' => '(GMT+09:00) Irkutsk', 'Asia/Seoul' => '(GMT+09:00) Seoul', 'Asia/Tokyo' => '(GMT+09:00) Tokyo', 'Australia/Adelaide' => '(GMT+09:30) Adelaide', 'Australia/Darwin' => '(GMT+09:30) Darwin', 'Asia/Yakutsk' => '(GMT+10:00) Yakutsk', 'Australia/Brisbane' => '(GMT+10:00) Brisbane', 'Australia/Canberra' => '(GMT+10:00) Canberra', 'Pacific/Guam' => '(GMT+10:00) Guam', 'Australia/Hobart' => '(GMT+10:00) Hobart', 'Australia/Melbourne' => '(GMT+10:00) Melbourne', 'Pacific/Port_Moresby' => '(GMT+10:00) Port Moresby', 'Australia/Sydney' => '(GMT+10:00) Sydney', 'Asia/Vladivostok' => '(GMT+11:00) Vladivostok', 'Asia/Magadan' => '(GMT+12:00) Magadan', 'Pacific/Auckland' => '(GMT+12:00) Auckland', 'Pacific/Fiji' => '(GMT+12:00) Fiji'];
foreach ($timezone as $name => $location) {
Timezones::create(array('name' => $name, 'location' => $location));
}
Ticket_status::create(array('name' => 'Open', 'state' => 'open', 'mode' => '3', 'message' => 'Ticket have been Reopened by', 'flags' => '0', 'sort' => '1', 'properties' => 'Open tickets.'));
Ticket_status::create(array('name' => 'Resolved', 'state' => 'closed', 'mode' => '1', 'message' => 'Ticket have been Resolved by', 'flags' => '0', 'sort' => '2', 'properties' => 'Resolved tickets.'));
Ticket_status::create(array('name' => 'Closed', 'state' => 'closed', 'mode' => '3', 'message' => 'Ticket have been Closed by', 'flags' => '0', 'sort' => '3', 'properties' => 'Closed tickets. Tickets will still be accessible on client and staff panels.'));
Ticket_status::create(array('name' => 'Archived', 'state' => 'archived', 'mode' => '3', 'message' => 'Ticket have been Archived by', 'flags' => '0', 'sort' => '4', 'properties' => 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.'));
Ticket_status::create(array('name' => 'Deleted', 'state' => 'deleted', 'mode' => '3', 'message' => 'Ticket have been Deleted by', 'flags' => '0', 'sort' => '5', 'properties' => 'Tickets queued for deletion. Not accessible on ticket queues.'));
Ticket::create(array('num_format' => '#ABCD 1234 1234567', 'num_sequence' => '0', 'priority' => 'low', 'sla' => '12 Hours', 'help_topic' => 'support query'));
Ticket_priority::create(array('priority' => 'low', 'priority_desc' => 'Low', 'priority_color' => 'info', 'priority_urgency' => '4', 'ispublic' => '1'));
Ticket_priority::create(array('priority' => 'normal', 'priority_desc' => 'Normal', 'priority_color' => 'info', 'priority_urgency' => '3', 'ispublic' => '1'));
Ticket_priority::create(array('priority' => 'high', 'priority_desc' => 'High', 'priority_color' => 'warning', 'priority_urgency' => '2', 'ispublic' => '1'));
Ticket_priority::create(array('priority' => 'emergency', 'priority_desc' => 'Emergency', 'priority_color' => 'danger', 'priority_urgency' => '1', 'ispublic' => '1'));
Sla_plan::create(array('name' => 'Sla 1', 'grace_period' => '6 Hours', 'status' => '1'));
Sla_plan::create(array('name' => 'Sla 2', 'grace_period' => '12 Hours', 'status' => '1'));
Sla_plan::create(array('name' => 'Sla 3', 'grace_period' => '24 Hours', 'status' => '1'));
$mailbox = ['IMAP+SSl', 'IMAP', 'POP+SSL', 'POP'];
foreach ($mailbox as $protocol) {
MailboxProtocol::create(array('name' => $protocol));
}
$logs = ['WARN', 'DEBUG', 'ERROR'];
foreach ($logs as $log) {
Logs::create(['level' => $log]);
}
$languages = ['English' => 'en', 'Italian' => 'it', 'German' => 'de', 'French' => 'fr', 'Brazilian Portuguese' => 'pt_BR', 'Dutch' => 'nl', 'Spanish' => 'es', 'Norwegian' => 'nb_NO', 'Danish' => 'da'];
foreach ($languages as $language => $locale) {
Languages::create(['name' => $language, 'locale' => $locale]);
}
Guest_note::create(['heading' => 'Welcome to the Support Center', 'content' => 'Hello this is a new helpdesk support system ans it is in the development phase.']);
Form_name::create(['name' => 'form', 'status' => '1', 'no_of_fields' => '5']);
$date_time_formats = ['d/m/Y H:i:s', 'd.m.Y H:i:s', 'd-m-Y H:i:s', 'm/d/Y H:i:s', 'm.d.Y H:i:s', 'm-d-Y H:i:s', 'Y/m/d H:i:s', 'Y.m.d H:i:s', 'Y-m-d H:i:s'];
foreach ($date_time_formats as $date_time_format) {
Date_time_format::create(['format' => $date_time_format]);
}
$date_formats = ['dd/mm/yyyy', 'dd-mm-yyyy', 'dd.mm.yyyy', 'mm/dd/yyyy', 'mm:dd:yyyy', 'mm-dd-yyyy', 'dd-mm-yyyy', 'yyyy/mm/dd', 'yyyy.mm.dd', 'yyyy-mm-dd'];
foreach ($date_formats as $date_format) {
Date_format::create(['format' => $date_format]);
}
Teams::create(array('name' => 'Level 1 Support'));
Teams::create(array('name' => 'Level 2 Support'));
Teams::create(array('name' => 'Developer'));
Groups::create(array('name' => 'Group A', 'group_status' => '1', 'can_create_ticket' => '1', 'can_edit_ticket' => '1', 'can_post_ticket' => '1', 'can_close_ticket' => '1', 'can_assign_ticket' => '1', 'can_transfer_ticket' => '1', 'can_delete_ticket' => '1', 'can_ban_email' => '1', 'can_manage_canned' => '1', 'can_manage_faq' => '1', 'can_view_agent_stats' => '1', 'department_access' => '1'));
Groups::create(array('name' => 'Group B', 'group_status' => '1', 'can_create_ticket' => '1', 'can_edit_ticket' => '0', 'can_post_ticket' => '0', 'can_close_ticket' => '1', 'can_assign_ticket' => '1', 'can_transfer_ticket' => '1', 'can_delete_ticket' => '1', 'can_ban_email' => '1', 'can_manage_canned' => '1', 'can_manage_faq' => '1', 'can_view_agent_stats' => '1', 'department_access' => '1'));
Groups::create(array('name' => 'Group C', 'group_status' => '1', 'can_create_ticket' => '0', 'can_edit_ticket' => '0', 'can_post_ticket' => '0', 'can_close_ticket' => '1', 'can_assign_ticket' => '0', 'can_transfer_ticket' => '0', 'can_delete_ticket' => '0', 'can_ban_email' => '0', 'can_manage_canned' => '0', 'can_manage_faq' => '0', 'can_view_agent_stats' => '0', 'department_access' => '0'));
Department::create(array('name' => 'Support'));
Department::create(array('name' => 'Sales'));
Department::create(array('name' => 'Operation'));
// Access::create(array('password_expire' => '1 Months', 'reg_method' => 'disable'));
// Access::create(array('password_expire' => '2 Months', 'reg_method' => 'private'));
// Access::create(array('password_expire' => '6 Months', 'reg_method' => 'public'));
// Company::create(array('company_name' => 'D company', 'website' => 'dcompany.org', 'phone' => '8606574126'));
// Emails::create(array('email_address' => '*****@*****.**', 'email_name' => 'maintain', 'department' => 'maintanance', 'priority' => 'low', 'help_topic' => 'maintanance query', 'user_name' => 'maintanance'));
help_topic::create(array('topic' => 'Support query', 'parent_topic' => 'Support query', 'custom_form' => '1', 'department' => '1', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '1', 'type' => '1', 'auto_response' => '0'));
help_topic::create(array('topic' => 'Sales query', 'parent_topic' => 'Sale query', 'custom_form' => '1', 'department' => '2', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '1', 'type' => '1', 'auto_response' => '0'));
help_topic::create(array('topic' => 'Operational query', 'parent_topic' => 'Operational query', 'custom_form' => '1', 'department' => '3', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '1', 'type' => '1', 'auto_response' => '0'));
Priority::create(array('name' => 'low'));
Priority::create(array('name' => 'high'));
Log_notification::create(['log' => 'NOT-1']);
Access::create(array('id' => '1'));
Alert::create(array('id' => '1'));
Company::create(array('id' => '1'));
Email::create(array('id' => '1'));
Responder::create(array('id' => '1'));
System::create(array('id' => '1'));
Footer::create(array('id' => '1'));
Footer2::create(array('id' => '1'));
Footer3::create(array('id' => '1'));
Footer4::create(array('id' => '1'));
// Ticket::create(array('id' => '1'));
Ticket_source::create(array('name' => 'web', 'value' => 'Web'));
Ticket_source::create(array('name' => 'email', 'value' => 'E-mail'));
Ticket_source::create(array('name' => 'agent', 'value' => 'Agent Panel'));
Smtp::create(array('id' => '1'));
Version_Check::create(['id' => '1']);
$option = array('gmt_offset', 'date_format', 'time_format', 'date_time_format', 'sitename', 'sitedescription', 'admin_email', 'template', 'upload_url_path', 'timezone_string', 'siteurl', 'home', 'start_of_week', 'language', 'port', 'host', 'encryption', 'username', 'password', 'footer', 'uselogo', 'logo');
foreach ($option as $name) {
Options::create(array('option_name' => $name));
}
Social::create(['id' => '1']);
Side1::create(['id' => '1']);
Side2::create(['id' => '1']);
Settings::create(['id' => 'id', 'paagination' => '10']);
}
/**
* get the form for Ticket setting page
* @param type Ticket $ticket
* @param type Sla_plan $sla
* @param type Help_topic $topic
* @param type Priority $priority
* @return type Response
*/
public function getticket(Ticket $ticket, Sla_plan $sla, Help_topic $topic, Ticket_Priority $priority)
{
try {
/* fetch the values of ticket from ticket table */
$tickets = $ticket->whereId('1')->first();
/* Fetch the values from SLA Plan table */
$slas = $sla->get();
/* Fetch the values from Help_topic table */
$topics = $topic->get();
/* Direct to Ticket Settings Page */
return view('themes.default1.admin.helpdesk.settings.ticket', compact('tickets', 'slas', 'topics', 'priority'));
} catch (Exception $e) {
return view('404');
}
}
/**
* Show the form for editing the specified resource.
* @param type int $id
* @param type User $user
* @param type Group_assign_department $group_assign_department
* @param type Template $template
* @param type Teams $team
* @param type Department $department
* @param type Sla_plan $sla
* @param type Emails $email
* @param type Groups $group
* @return type Response
*/
public function edit($id, User $user, Group_assign_department $group_assign_department, Template $template, Teams $team, Department $department, Sla_plan $sla, Emails $email, Groups $group)
{
try {
$slas = $sla->get();
$user = $user->where('role', 'agent')->get();
$emails = $email->get();
$templates = $template->get();
$departments = $department->whereId($id)->first();
$groups = $group->lists('id', 'name');
$assign = $group_assign_department->where('department_id', $id)->lists('group_id');
return view('themes.default1.admin.helpdesk.agent.departments.edit', compact('assign', 'team', 'templates', 'departments', 'slas', 'user', 'emails', 'groups'));
} catch (Exception $e) {
return view('404');
}
}