/**
* @param $consoleCommand SyncCommandBase
* @return \Closure
*/
private static function generatePublisher($consoleCommand)
{
return function ($conversationsList) use($consoleCommand) {
// Publish/create tickets
// ----------------------
$errorMapping = array();
$consoleCommand->createProgressBar(count($conversationsList));
/* @var $hybridConversation HybridConversation */
foreach ($conversationsList as $hybridConversation) {
/* @var $conversation Conversation */
$conversation = $hybridConversation->getConversation();
$grooveTicketNumber = $hybridConversation->getGrooveTicketNumber();
try {
$client = $consoleCommand->getHelpScoutClient();
$createConversationResponse = $consoleCommand->makeRateLimitedRequest(HELPSCOUT, function () use($client, $conversation) {
$client->createConversation($conversation, true);
// imported = true to prevent spam!
});
} catch (ApiException $e) {
$createdBy = $conversation->getCreatedBy()->getEmail() ? $conversation->getCreatedBy()->getEmail() : "user #" . $conversation->getCreatedBy()->getId();
$consoleCommand->error("Failed to upload HelpScout conversation \"" . $conversation->getSubject() . "\" by " . $createdBy . " at " . $conversation->getCreatedAt() . " (Groove ticket #{$grooveTicketNumber}). Message was: \n" . APIHelper::formatApiExceptionArray($e));
if ($e->getErrors()) {
foreach ($e->getErrors() as $error) {
$errorMessage = 'Error: [' . $error['property'] . '] ' . $error['message'] . ' (value = ' . print_r($error['value'], TRUE) . ") (Groove ticket #{$grooveTicketNumber})";
$errorMapping[$error['message']][] = $errorMessage;
$consoleCommand->getProgressBar()->setMessage($errorMessage . str_pad(' ', 20));
}
} else {
$errorMapping[$e->getMessage()][] = "[" . $conversation->getCreatedAt() . "] " . $conversation->getSubject() . " (Groove ticket #{$grooveTicketNumber})";
}
} catch (\CurlException $ce) {
$errorMessage = "CurlException encountered while publishing Groove ticket #{$grooveTicketNumber} \"" . $conversation->getSubject() . "\" (created by " . $conversation->getCreatedBy()->getEmail() . " at " . $conversation->getCreatedAt() . ")";
$consoleCommand->error($errorMessage . ": " . $ce->getMessage());
$errorMapping[$ce->getMessage()][] = $errorMessage;
} catch (\ErrorException $errex) {
$errorMessage = "Exception encountered while publishing Groove ticket #{$grooveTicketNumber} \"" . $conversation->getSubject() . "\" (created by " . $conversation->getCreatedBy()->getEmail() . " at " . $conversation->getCreatedAt() . ")";
$consoleCommand->error($errorMessage . ": " . $errex->getMessage());
$errorMapping[$errex->getMessage()][] = $errorMessage;
} catch (\Exception $ex) {
$errorMessage = "Exception encountered while publishing Groove ticket #{$grooveTicketNumber} \"" . $conversation->getSubject() . "\" (created by " . $conversation->getCreatedBy()->getEmail() . " at " . $conversation->getCreatedAt() . ")";
$consoleCommand->error($errorMessage . ": " . $ex->getMessage());
$errorMapping[$ex->getMessage()][] = $errorMessage;
}
$consoleCommand->getProgressBar()->advance();
}
if ($consoleCommand->getProgressBar()->getMaxSteps() === 0) {
$consoleCommand->getProgressBar()->clear();
} else {
$consoleCommand->getProgressBar()->finish();
}
if (sizeof($errorMapping) > 0) {
$filename = 'sync-tickets-' . date('YmdHis');
$contents = APIHelper::convertErrorMappingArrayToCSVArray($errorMapping);
APIHelper::exportArrayToCSV($filename, $contents);
$consoleCommand->warn("\nEncountered " . count($contents) . " errors, which have been exported to {$filename}.csv (default location: storage/exports)");
}
};
}
public function __construct()
{
parent::__construct();
$this->grooveClient = new GrooveClient(config('services.groove.key'));
$this->helpscoutClient = ApiClient::getInstance();
try {
$this->helpscoutClient->setKey(config('services.helpscout.key'));
} catch (ApiException $e) {
$this->error("There was an error creating the HelpScout client. Message was: " . APIHelper::formatApiExceptionArray($e));
return;
}
self::$rate_limits[GROOVE] = config('services.groove.ratelimit');
self::$rate_limits[HELPSCOUT] = config('services.helpscout.ratelimit');
}
/**
* @param $consoleCommand SyncCommandBase
* @return \Closure
*/
private static function generatePublisher($consoleCommand)
{
return function ($customersList) use($consoleCommand) {
// Publish/create customers
// ------------------------
$errorMapping = array();
$consoleCommand->createProgressBar(count($customersList));
/* @var $customer \HelpScout\model\Customer */
foreach ($customersList as $customer) {
try {
$client = $consoleCommand->getHelpScoutClient();
$helpscoutCreateCustomerResponse = $consoleCommand->makeRateLimitedRequest(HELPSCOUT, function () use($client, $customer) {
$client->createCustomer($customer);
});
} catch (ApiException $e) {
// $customerEmails = array_map(function($emailEntry) {
// /* @var $emailEntry \HelpScout\model\customer\EmailEntry */
// return $emailEntry->getValue();
// }, $customer->getEmails());
// $consoleCommand->error("Failed to upload HelpScout customer (" . implode(',', $customerEmails) . ")" . ". Message was: " . APIHelper::formatApiExceptionArray($e));
foreach ($e->getErrors() as $error) {
$errorMapping[$error['message']][] = "[" . $error['property'] . "] " . $error['message'] . ": " . $error['value'];
$consoleCommand->getProgressBar()->setMessage('Error: [' . $error['property'] . '] ' . $error['message'] . ' (' . $error['value'] . ')' . str_pad(' ', 20));
}
}
$consoleCommand->getProgressBar()->advance();
}
if ($consoleCommand->getProgressBar()->getMaxSteps() === 0) {
$consoleCommand->getProgressBar()->clear();
} else {
$consoleCommand->getProgressBar()->finish();
}
if (sizeof($errorMapping) > 0) {
$filename = 'sync-customers-' . date('YmdHis');
$contents = APIHelper::convertErrorMappingArrayToCSVArray($errorMapping);
APIHelper::exportArrayToCSV($filename, $contents);
$consoleCommand->warn("\nEncountered " . count($contents) . " errors, which have been exported to {$filename}.csv (default location: storage/exports)");
}
};
}
private function performInitialValidation()
{
$mailboxesService = $this->getGrooveClient()->mailboxes();
$agentsService = $this->getGrooveClient()->agents();
// Validation check: Ensure each mailbox in Groove maps to a HelpScout mailbox
$this->info("Validation check: ensuring each mailbox in Groove maps to a HelpScout mailbox");
$grooveMailboxes = $this->makeRateLimitedRequest(GROOVE, function () use($mailboxesService) {
return $mailboxesService->mailboxes()['mailboxes'];
});
$hasErrors = false;
foreach ($grooveMailboxes as $grooveMailbox) {
$grooveMailboxName = $grooveMailbox['name'];
if (!($helpscoutMailbox = APIHelper::findMatchingMailboxByName($grooveMailboxName))) {
$this->error('Missing corresponding HelpScout mailbox named: ' . $grooveMailboxName);
$hasErrors = true;
} else {
$this->info("[ OK ] " . $grooveMailboxName . " mapped to " . $helpscoutMailbox->getEmail() . " (" . $helpscoutMailbox->getId() . ")");
}
}
// Validation check: Ensure each agent has a corresponding user in HelpScout
$this->info("\nValidation check: ensuring each Groove agent maps to a corresponding HelpScout user");
$grooveAgents = $this->makeRateLimitedRequest(GROOVE, function () use($agentsService) {
return $agentsService->list()['agents'];
});
foreach ($grooveAgents as $grooveAgent) {
$grooveAgentEmail = $grooveAgent['email'];
if (!($helpscoutUser = APIHelper::findMatchingUserWithEmail($grooveAgentEmail))) {
$this->error('Missing corresponding HelpScout user for email: ' . $grooveAgentEmail);
$hasErrors = true;
} else {
$this->info("[ OK ] " . $grooveAgentEmail . " mapped to HelpScout user " . $helpscoutUser->getFullName() . " (" . $helpscoutUser->getId() . ")");
}
}
if ($hasErrors) {
$this->error("\nValidation failed. Please correct the above errors, otherwise we cannot proceed.");
exit;
}
$this->info("\nValidation passed.");
}
/**
* @param $consoleCommand SyncCommandBase
* @return Closure
*/
private static function generateProcessor($consoleCommand)
{
return function ($customersList) use($consoleCommand) {
$processedCustomers = array();
foreach ($customersList as $grooveCustomer) {
// Groove: email, name, about, twitter_username, title, company_name, phone_number, location, website_url, linkedin_username
// HelpScout Customer (subset of Person): firstName, lastName, photoUrl, photoType, gender, age, organization, jobTitle, location, createdAt, modifiedAt
// HelpScout Person: id, firstName, lastName, email, phone, type (user, customer, team)
$grooveCustomerEmail = $grooveCustomer['email'];
try {
// TODO: create hybrid model that contains both the Groove and Customer objects
$customer = new Customer();
// Groove doesn't separate these fields
/* @var $fullName string */
$fullName = $grooveCustomer['name'];
list($firstName, $lastName) = APIHelper::extractFirstAndLastNameFromFullName($fullName, $consoleCommand);
$customer->setFirstName($firstName);
$customer->setLastName($lastName);
// Organization must be 60 characters or less
$customerOrganization = $grooveCustomer['company_name'];
if ($customerOrganization && strlen($customerOrganization) > 60) {
$consoleCommand->warn("Warning: Customer organization \"{$customerOrganization}\" must be 60 characters or less. Truncating. (email: {$grooveCustomerEmail})");
$customerOrganization = substr($customerOrganization, 0, 60);
}
$customer->setOrganization($customerOrganization);
// Job title must be 60 characters or less
$customerJobTitle = $grooveCustomer['title'];
if ($customerJobTitle && strlen($customerJobTitle) > 60) {
$consoleCommand->warn("Warning: Customer job title \"{$customerJobTitle}\" must be 60 characters or less. Truncating. (email: {$grooveCustomerEmail})");
$customerJobTitle = substr($customerJobTitle, 0, 60);
}
$customer->setJobTitle($customerJobTitle);
$customer->setLocation($grooveCustomer['location']);
$customer->setBackground($grooveCustomer['about']);
// Groove doesn't have addresses
if ($grooveCustomer['phone_number'] != null) {
$phonenumber = new PhoneEntry();
$phonenumber->setValue($grooveCustomer['phone_number']);
$phonenumber->setLocation("home");
$customer->setPhones(array($phonenumber));
}
// Emails: at least one email is required
// Groove only supports one email address, which means the email field could contain multiple emails
$emailAddresses = array();
$splitEmails = preg_split("/( |;|,)/", $grooveCustomer['email']);
// test to make sure all email addresses are valid
if (sizeof($splitEmails) == 1) {
$emailEntry = new EmailEntry();
$emailEntry->setValue($grooveCustomer['email']);
$emailEntry->setLocation("primary");
array_push($emailAddresses, $emailEntry);
} else {
// Test to make sure every email address is valid
$first = true;
foreach ($splitEmails as $addressToTest) {
if (strlen(trim($addressToTest)) === 0) {
continue;
}
if (!filter_var($addressToTest, FILTER_VALIDATE_EMAIL)) {
// breaking up the address resulted in invalid emails; use the original address
$emailAddresses = array();
$emailEntry = new EmailEntry();
$emailEntry->setValue($grooveCustomer['email']);
$emailEntry->setLocation("primary");
array_push($emailAddresses, $emailEntry);
break;
} else {
$emailEntry = new EmailEntry();
$emailEntry->setValue($addressToTest);
if ($first) {
$emailEntry->setLocation("primary");
$first = false;
} else {
$emailEntry->setLocation("other");
}
array_push($emailAddresses, $emailEntry);
}
}
}
$customer->setEmails($emailAddresses);
// Social Profiles (Groove supports Twitter and LinkedIn)
$socialProfiles = array();
if ($grooveCustomer['twitter_username'] != null) {
$twitter = new SocialProfileEntry();
$twitter->setValue($grooveCustomer['twitter_username']);
$twitter->setType("twitter");
$socialProfiles[] = $twitter;
}
if ($grooveCustomer['linkedin_username'] != null) {
$linkedin = new SocialProfileEntry();
$linkedin->setValue($grooveCustomer['linkedin_username']);
$linkedin->setType("linkedin");
$socialProfiles[] = $linkedin;
}
$customer->setSocialProfiles($socialProfiles);
// Groove doesn't have chats
if ($grooveCustomer['website_url'] != null) {
$website = new WebsiteEntry();
$website->setValue($grooveCustomer['website_url']);
$customer->setWebsites(array($website));
}
$processedCustomers[] = $customer;
} catch (ApiException $e) {
$grooveCustomerName = $grooveCustomer['name'];
$consoleCommand->error("Failed to create HelpScout customer for Groove customer \"{$grooveCustomerName}\" ({$grooveCustomerEmail}). Message was: " . APIHelper::formatApiExceptionArray($e));
}
}
return $processedCustomers;
};
}
/**
* Create a new command instance.
*
* @return void
*/
public function __construct()
{
parent::__construct();
APIHelper::setConsoleCommand($this);
date_default_timezone_set('America/Toronto');
}
/**
* @param $consoleCommand SyncCommandBase
* @return \Closure
*/
private static function generateProcessor($consoleCommand)
{
return function ($ticketsList) use($consoleCommand) {
$processedTickets = array();
$checkForDuplicates = $consoleCommand->option('checkDuplicates');
foreach ($ticketsList as $grooveTicket) {
$customerEmail = null;
$grooveTicketNumber = $grooveTicket['number'];
try {
if ($checkForDuplicates) {
/* @var $searchResults Collection */
$dateString = $grooveTicket['created_at'];
$searchResults = $consoleCommand->makeRateLimitedRequest(HELPSCOUT, function () use($consoleCommand, $dateString) {
return $consoleCommand->getHelpScoutClient()->conversationSearch("(modifiedAt:[{$dateString} TO {$dateString}])");
});
if ($searchResults->getCount() > 1) {
$helpscoutConversationNumber = null;
/* @var $searchConversation SearchConversation */
foreach ($searchResults->getItems() as $searchConversation) {
if (strcasecmp($searchConversation->getSubject(), $grooveTicket['title']) === 0) {
$helpscoutConversationNumber = $searchConversation->getNumber();
break;
}
}
if ($helpscoutConversationNumber) {
$consoleCommand->warn("Warning: Duplicate ticket #{$grooveTicketNumber} \"" . $grooveTicket['title'] . "\" on {$dateString} already uploaded to HelpScout (conversation #{$helpscoutConversationNumber}). Skipping.");
continue;
}
}
}
$hybridConversation = new HybridConversation();
$hybridConversation->setGrooveTicketNumber($grooveTicketNumber);
$conversation = new Conversation();
$conversation->setType('email');
$conversation->setSubject($grooveTicket['title']);
// mailbox
$mailboxName = $grooveTicket['mailbox'];
$assignedMailbox = APIHelper::findMatchingMailboxByName($mailboxName);
if (!$assignedMailbox) {
$mailboxRef = APIHelper::findMatchingMailboxByEmail(config('services.helpscout.default_mailbox'))->toRef();
} else {
$mailboxRef = $assignedMailbox->toRef();
}
$conversation->setMailbox($mailboxRef);
if (!$conversation->getMailbox()) {
$exception = new ApiException("Mailbox not found in HelpScout: " . $mailboxName);
$exception->setErrors(array(['property' => 'mailbox', 'message' => 'Mailbox not found', 'value' => $mailboxName]));
throw $exception;
}
$tags = $grooveTicket['tags'];
if ($tags && count($tags) > 0) {
$conversation->setTags($tags);
}
// CustomerRef
$matches = array();
if (isset($grooveTicket['links']['customer']) && preg_match('@^https://api.groovehq.com/v1/customers/(.*)@i', $grooveTicket['links']['customer']['href'], $matches) === 1) {
$customerEmail = $matches[1];
if (filter_var($customerEmail, FILTER_VALIDATE_EMAIL)) {
$helpscoutPersonRef = new PersonRef((object) array('email' => $customerEmail, 'type' => 'customer'));
$conversation->setCustomer($helpscoutPersonRef);
$conversation->setCreatedBy($helpscoutPersonRef);
} else {
$grooveCustomer = $consoleCommand->makeRateLimitedRequest(GROOVE, function () use($consoleCommand, $customerEmail) {
return $consoleCommand->getGrooveClient()->customers()->find(['customer_email' => $customerEmail])['customer'];
});
$helpscoutPersonRef = new PersonRef((object) array('email' => $grooveCustomer['email'], 'type' => 'customer'));
list($firstName, $lastName) = APIHelper::extractFirstAndLastNameFromFullName($grooveCustomer['name'], $consoleCommand);
$helpscoutPersonRef->setFirstName($firstName);
$helpscoutPersonRef->setLastName($lastName);
$conversation->setCustomer($helpscoutPersonRef);
$conversation->setCreatedBy($helpscoutPersonRef);
}
} else {
throw new ApiException("No customer defined for ticket: #{$grooveTicketNumber}");
}
// CreatedAt
$datetime = new DateTime($grooveTicket['created_at']);
$conversation->setCreatedAt($datetime->format('c'));
$conversation->setThreads(self::retrieveThreadsForGrooveTicket($consoleCommand, $grooveTicket));
$status = APIHelper::getHelpScoutStatusForGrooveState($grooveTicket['state']);
if ($status) {
$conversation->setStatus($status);
} else {
$consoleCommand->error("Unknown state provided for Groove ticket #{$grooveTicketNumber}: " . $grooveTicket['state']);
}
$hybridConversation->setConversation($conversation);
$processedTickets[] = $hybridConversation;
} catch (ApiException $e) {
$consoleCommand->error("Failed to create HelpScout conversation for Groove ticket (#{$grooveTicketNumber} created by {$customerEmail} at " . $grooveTicket['created_at'] . "). Message was: \n" . APIHelper::formatApiExceptionArray($e));
} catch (\CurlException $ce) {
$errorMessage = "CurlException encountered for ticket #{$grooveTicketNumber} \"" . $grooveTicket['summary'] . "\"";
$consoleCommand->error($errorMessage . ": " . $ce->getMessage());
} catch (\ErrorException $errex) {
$errorMessage = "Error encountered for ticket #{$grooveTicketNumber} \"" . $grooveTicket['summary'] . "\"";
$consoleCommand->error($errorMessage . ": " . $errex->getMessage());
} catch (\Exception $ex) {
$errorMessage = "Exception encountered for ticket #{$grooveTicketNumber} \"" . $grooveTicket['summary'] . "\"";
$consoleCommand->error($errorMessage . ": " . $ex->getMessage());
}
}
return $processedTickets;
};
}
