Example #1
0
 /**
  * Execute the console command.
  *
  * @return bool
  */
 public final function handle()
 {
     $incident = $this->getModelFromRequest();
     $this->setEvidenceFile($incident, $this->argument('file'));
     if (empty($this->evidenceFile)) {
         $this->error('Error returned while asking to write evidence file, cannot continue');
         return false;
     }
     /** @var $validation */
     $validation = $this->getValidator($incident);
     if ($validation->fails()) {
         foreach ($validation->messages()->all() as $message) {
             $this->error($message);
         }
         $this->error(sprintf('Failed to create the %s due to validation warnings', $this->getAsNoun()));
         return false;
     }
     /*
      * build evidence model, but wait with saving it
      **/
     $evidence = new Evidence();
     $evidence->filename = $this->evidenceFile;
     $evidence->sender = trim(posix_getpwuid(posix_geteuid())['name']) . ' (CLI)';
     $evidence->subject = 'CLI Created Incident';
     /*
      * Call IncidentsProcess to validate, store evidence and save incidents
      */
     $incidentsProcess = new IncidentsProcess([$incident], $evidence);
     // Validate the data set
     if (!$incidentsProcess->validate()) {
         return $this->exception('validation of generated objects failed while processing');
     }
     // Write the data set to database
     if (!$incidentsProcess->save()) {
         return $this->exception('unable to save generated objects');
     }
     $msg = sprintf('The %s has been created', $this->getAsNoun());
     $this->info($msg);
     return true;
 }
 /**
  * Execute the console command.
  *
  * @return bool
  */
 public function handle()
 {
     $account = Account::getSystemAccount();
     if (empty($this->option('start')) && empty($this->option('prepare')) && empty($this->option('clean'))) {
         $this->error('You need to either prepare or start the migration. try --help');
         die;
     }
     if (!empty($this->option('clean'))) {
         $this->warn('This will remove all data from the database except prepared data. Do not run ' . 'this in producion and only when a migration has gone bad and you want to restart it');
         if ($this->confirm('Do you wish to continue? [y|N]')) {
             $this->info('starting clean up');
             DB::statement('SET foreign_key_checks=0');
             Note::truncate();
             Event::truncate();
             Ticket::truncate();
             Netblock::truncate();
             Contact::truncate();
             DB::statement('SET foreign_key_checks=1');
         } else {
             $this->info('cancelled clean up');
         }
     }
     /*
      * Combine the use of start/stop and threading here for usage with prepare and start of migration
      */
     $startFrom = $this->option('startfrom');
     $endWith = $this->option('endwith');
     if (!empty($this->option('prepare')) || !empty($this->option('start'))) {
         if (!empty($this->option('threaded'))) {
             if (empty($this->option('threadid')) || empty($this->option('threadsize'))) {
                 $this->error('threadid and threadsize are required to calculate this threads start/stop ID');
                 die;
             }
             $this->info("*** using threaded mode, instance ID {$this->option('threadid')}");
             $startFrom = $this->option('threadid') * $this->option('threadsize') - $this->option('threadsize') + 1;
             $endWith = $startFrom + $this->option('threadsize') - 1;
             $this->info("*** starting with ticket {$startFrom} " . "and ending with ticket {$endWith} ");
         }
     }
     if (!empty($this->option('prepare'))) {
         $this->info('building required evidence cache files');
         $filesystem = new Filesystem();
         $path = storage_path() . '/migration/';
         umask(07);
         if (!$filesystem->isDirectory($path)) {
             // If a datefolder does not exist, then create it or die trying
             if (!$filesystem->makeDirectory($path, 0770)) {
                 $this->error('Unable to create directory: ' . $path);
                 $this->exception();
             }
             if (!is_dir($path)) {
                 $this->error('Path vanished after write: ' . $path);
                 $this->exception();
             }
             chgrp($path, config('app.group'));
         }
         DB::setDefaultConnection('abuseio3');
         $evidenceRows = DB::table('Evidence')->where('id', '>=', $startFrom)->where('id', '<=', $endWith);
         $migrateCount = $evidenceRows->count();
         $evidences = $evidenceRows->get();
         $this->output->progressStart($migrateCount);
         // If there are now rows to do, advance to complete
         if ($migrateCount === 0) {
             $this->output->progressAdvance();
             echo ' nothing to do, because there are no records in this selection';
         }
         foreach ($evidences as $evidence) {
             $this->output->progressAdvance();
             // Before we go into an error, lets see if this evidence was even linked to any ticket at all
             // If not we can ignore the error and just smile and wave
             $evidenceLinks = DB::table('EvidenceLinks')->where('EvidenceID', '=', $evidence->ID)->get();
             if (count($evidenceLinks) === 0) {
                 echo " skipping unlinked evidence ID {$evidence->ID}         ";
                 continue;
             }
             $filename = $path . "evidence_id_{$evidence->ID}.data";
             if (is_file($filename)) {
                 // Check weither the evidence was actually created in the database
                 DB::setDefaultConnection('mysql');
                 $evidenceCheck = Evidence::where('id', $evidence->ID);
                 if ($evidenceCheck->count() !== 1) {
                     $this->error("file {$filename} exists however not in database. try deleting it to retry");
                     die;
                 }
                 DB::setDefaultConnection('abuseio3');
                 continue;
             } else {
                 echo " working on evidence ID {$evidence->ID}                    ";
             }
             $rawEmail = $evidence->Data;
             $parsedMail = new MimeParser();
             $parsedMail->setText($rawEmail);
             // Start with detecting valid ARF e-mail
             $attachments = $parsedMail->getAttachments();
             $arfMail = [];
             foreach ($attachments as $attachment) {
                 if ($attachment->contentType == 'message/feedback-report') {
                     $arfMail['report'] = $attachment->getContent();
                 }
                 if ($attachment->contentType == 'message/rfc822') {
                     $arfMail['evidence'] = utf8_encode($attachment->getContent());
                 }
                 if ($attachment->contentType == 'text/plain') {
                     $arfMail['message'] = $attachment->getContent();
                 }
             }
             if (empty($arfMail['message']) && isset($arfMail['report']) && isset($arfMail['evidence'])) {
                 $arfMail['message'] = $parsedMail->getMessageBody();
             }
             // If we do not have a complete e-mail, then we empty the perhaps partially filled arfMail
             // which is useless, hence reset to false
             if (!isset($arfMail['report']) || !isset($arfMail['evidence']) || !isset($arfMail['message'])) {
                 $arfMail = false;
             }
             // Asking ParserFactory for an object based on mappings, or die trying
             $parser = ParserFactory::create($parsedMail, $arfMail);
             if ($parser !== false) {
                 $parserResult = $parser->parse();
             } else {
                 $this->error('No parser available to handle message ' . $evidence->ID . ' from : ' . $evidence->Sender . ' with subject: ' . $evidence->Subject);
                 continue;
             }
             if ($parserResult !== false && $parserResult['errorStatus'] === true) {
                 $this->error('Parser has ended with fatal errors ! : ' . $parserResult['errorMessage']);
                 $this->exception();
             }
             if ($parserResult['warningCount'] !== 0) {
                 $this->error('Configuration has warnings set as critical and ' . $parserResult['warningCount'] . ' warnings were detected.');
                 //var_dump($rawEmail);
                 $this->exception();
             }
             // Write the evidence into the archive
             $evidenceWrite = new EvidenceSave();
             $evidenceData = $rawEmail;
             $evidenceFile = $evidenceWrite->save($evidenceData);
             // Save the file reference into the database
             $evidenceSave = new Evidence();
             $evidenceSave->id = $evidence->ID;
             $evidenceSave->filename = $evidenceFile;
             $evidenceSave->sender = $parsedMail->getHeader('from');
             $evidenceSave->subject = $parsedMail->getHeader('subject');
             $incidentsProcess = new IncidentsProcess($parserResult['data'], $evidenceSave);
             /*
              * Because google finds it 'obvious' not to include the IP address relating to abuse
              * the IP field might now be empty with reparsing if the domain/label does not resolve
              * anymore. For these cases we need to lookup the ticket that was linked to the evidence
              * match the domain and retrieve its IP.
              */
             foreach ($parserResult['data'] as $index => $incident) {
                 if ($incident->source == 'Google Safe Browsing' && $incident->domain != false && $incident->ip == '127.0.0.1') {
                     // Get the list of tickets related to this evidence
                     $evidenceLinks = DB::table('EvidenceLinks')->where('EvidenceID', '=', $evidence->ID)->get();
                     // For each ticket check if the domain name is matching the evidence we need to update
                     foreach ($evidenceLinks as $evidenceLink) {
                         $ticket = DB::table('Reports')->where('ID', '=', $evidenceLink->ReportID)->first();
                         if ($ticket->Domain == $incident->domain) {
                             $incident->ip = $ticket->IP;
                         }
                     }
                     // Update the original object by overwriting it
                     $parserResult['data'][$index] = $incident;
                 }
             }
             // Only continue if not empty, empty set is acceptable (exit OK)
             if (!$incidentsProcess->notEmpty()) {
                 $this->warn("No evidence build, no results from parser for {$evidence->ID}");
                 continue;
             }
             // Validate the data set
             if (!$incidentsProcess->validate()) {
                 $this->error('Validation failed of object.');
                 $this->exception();
             }
             $incidents = [];
             foreach ($parserResult['data'] as $incident) {
                 $incidents[$incident->ip][] = $incident;
             }
             DB::setDefaultConnection('mysql');
             $evidenceSave->save();
             DB::setDefaultConnection('abuseio3');
             $output = ['evidenceId' => $evidence->ID, 'evidenceData' => $evidence->Data, 'incidents' => $incidents, 'newId' => $evidenceSave->id];
             if ($filesystem->put($filename, json_encode($output)) === false) {
                 $this->error('Unable to write file: ' . $filename);
                 return false;
             }
         }
         $this->output->progressFinish();
     }
     if (!empty($this->option('start'))) {
         if (empty($this->option('skipcontacts'))) {
             $this->info('starting migration - phase 1 - contact data');
             DB::setDefaultConnection('abuseio3');
             $customers = DB::table('Customers')->get();
             DB::setDefaultConnection('mysql');
             $this->output->progressStart(count($customers));
             foreach ($customers as $customer) {
                 $newContact = new Contact();
                 $newContact->reference = $customer->Code;
                 $newContact->name = $customer->Name;
                 $newContact->email = $customer->Contact;
                 $newContact->auto_notify = $customer->AutoNotify;
                 $newContact->enabled = 1;
                 $newContact->account_id = $account->id;
                 $newContact->created_at = Carbon::parse($customer->LastModified);
                 $newContact->updated_at = Carbon::parse($customer->LastModified);
                 $validation = Validator::make($newContact->toArray(), Contact::createRules());
                 if ($validation->fails()) {
                     $message = implode(' ', $validation->messages()->all());
                     $this->error('fatal error while creating contacts :' . $message);
                     $this->exception();
                 } else {
                     $newContact->save();
                 }
                 $this->output->progressAdvance();
                 echo " Working on contact {$customer->Code}      ";
             }
             $this->output->progressFinish();
         } else {
             $this->info('skipping migration - phase 1 - contact data');
         }
         if (empty($this->option('skipnetblocks'))) {
             $this->info('starting migration - phase 2 - netblock data');
             DB::setDefaultConnection('abuseio3');
             $netblocks = DB::table('Netblocks')->get();
             DB::setDefaultConnection('mysql');
             $this->output->progressStart(count($netblocks));
             foreach ($netblocks as $netblock) {
                 $contact = FindContact::byId($netblock->CustomerCode);
                 if ($contact->reference != $netblock->CustomerCode) {
                     $this->error('Contact lookup failed, mismatched results');
                     $this->{$this}->exception();
                 }
                 $newNetblock = new Netblock();
                 $newNetblock->first_ip = long2ip($netblock->begin_in);
                 $newNetblock->last_ip = long2ip($netblock->end_in);
                 $newNetblock->description = 'Imported from previous AbuseIO version which did not include a description';
                 $newNetblock->contact_id = $contact->id;
                 $newNetblock->enabled = 1;
                 $newNetblock->created_at = Carbon::parse($netblock->LastModified);
                 $newNetblock->updated_at = Carbon::parse($netblock->LastModified);
                 $validation = Validator::make($newNetblock->toArray(), Netblock::createRules($newNetblock));
                 if ($validation->fails()) {
                     $message = implode(' ', $validation->messages()->all());
                     $this->error('fatal error while creating contacts :' . $message);
                     $this->exception();
                 } else {
                     $newNetblock->save();
                 }
                 $this->output->progressAdvance();
                 echo ' Working on netblock ' . long2ip($netblock->begin_in) . '       ';
             }
             $this->output->progressFinish();
         } else {
             $this->info('skipping migration - phase 2 - netblock data');
         }
         if (empty($this->option('skiptickets'))) {
             $this->info('starting migration - phase 3 - ticket and evidence data');
             DB::setDefaultConnection('abuseio3');
             $ticketRows = DB::table('Reports')->where('id', '>=', $startFrom)->where('id', '<=', $endWith);
             $migrateCount = $ticketRows->count();
             $tickets = $ticketRows->get();
             DB::setDefaultConnection('mysql');
             $this->output->progressStart($migrateCount);
             // If there are now rows to do, advance to complete
             if ($migrateCount === 0) {
                 $this->output->progressAdvance();
                 echo ' nothing to do, because there are no records in this selection';
             }
             foreach ($tickets as $ticket) {
                 // Get the list of evidence ID's related to this ticket
                 DB::setDefaultConnection('abuseio3');
                 $evidenceLinks = DB::table('EvidenceLinks')->where('ReportID', '=', $ticket->ID)->get();
                 DB::setDefaultConnection('mysql');
                 // DO NOT REMOVE! Legacy versions (1.0 / 2.0) have imports without evidence.
                 // These dont have any linked evidence and will require a manual building of evidence
                 // for now we ignore them. This will not affect any 3.x installations
                 if ($ticket->CustomerName == 'Imported from AbuseReporter' || !empty(json_decode($ticket->Information)->importnote)) {
                     // Manually build the evidence
                     $this->output->progressAdvance();
                     echo " Working on events from ticket {$ticket->ID}";
                     $this->replayTicket($ticket, $account);
                     continue;
                 }
                 if (count($evidenceLinks) != (int) $ticket->ReportCount) {
                     // Count does not match, known 3.0 limitation related to not always saving all the data
                     // so we will do a little magic to fix that
                     $this->output->progressAdvance();
                     echo " Working on events from ticket {$ticket->ID}";
                     $this->replayTicket($ticket, $account);
                     continue;
                 } else {
                     // Just work as normal
                     $this->output->progressAdvance();
                     echo " Working on events from ticket {$ticket->ID}";
                     $newTicket = $this->createTicket($ticket, $account);
                     // Create all the events
                     foreach ($evidenceLinks as $evidenceLink) {
                         $path = storage_path() . '/migration/';
                         $filename = $path . "evidence_id_{$evidenceLink->EvidenceID}.data";
                         if (!is_file($filename)) {
                             $this->error('missing cache file ');
                             $this->exception();
                         }
                         $evidence = json_decode(file_get_contents($filename));
                         $evidenceID = (int) $evidence->evidenceId;
                         $incidents = $evidence->incidents;
                         // Yes we only grab nr 0 from the array, because that is what the old aggregator did
                         // which basicly ignored a few incidents because they werent considered unique (which
                         // they were with the domain name)
                         $ip = $newTicket->ip;
                         if (property_exists($incidents, $ip)) {
                             $incidentTmp = $incidents->{$ip};
                             $incident = $incidentTmp[0];
                             $newEvent = new Event();
                             $newEvent->evidence_id = $evidenceID;
                             $newEvent->information = $incident->information;
                             $newEvent->source = $incident->source;
                             $newEvent->ticket_id = $newTicket->id;
                             $newEvent->timestamp = $incident->timestamp;
                         } else {
                             // Parser did not find any related evidence so replay it from the ticket only reason
                             // Why it happends here if DNS has changed and google report cannot be matched
                             $newEvent = new Event();
                             $newEvent->evidence_id = $evidenceID;
                             $newEvent->information = $ticket->Information;
                             $newEvent->source = $ticket->Source;
                             $newEvent->ticket_id = $newTicket->id;
                             $newEvent->timestamp = $ticket->FirstSeen;
                         }
                         // Validate the model before saving
                         $validator = Validator::make(json_decode(json_encode($newEvent), true), Event::createRules());
                         if ($validator->fails()) {
                             $this->error('DevError: Internal validation failed when saving the Event object ' . implode(' ', $validator->messages()->all()));
                             $this->exception();
                         }
                         $newEvent->save();
                     }
                 }
             }
             $this->output->progressFinish();
         } else {
             $this->info('skipping migration - phase 3 - Tickets');
         }
         if (empty($this->option('skipnotes'))) {
             $this->info('starting migration - phase 4 - Notes');
             DB::setDefaultConnection('abuseio3');
             $notes = DB::table('Notes')->get();
             DB::setDefaultConnection('mysql');
             $this->output->progressStart(count($notes));
             foreach ($notes as $note) {
                 $newNote = new Note();
                 $newNote->id = $note->ID;
                 $newNote->ticket_id = $note->ReportID;
                 $newNote->submitter = $note->Submittor;
                 $newNote->text = $note->Text;
                 $newNote->hidden = true;
                 $newNote->viewed = true;
                 $newNote->created_at = Carbon::parse($note->LastModified);
                 $newNote->updated_at = Carbon::parse($note->LastModified);
                 $validation = Validator::make($newNote->toArray(), Note::createRules());
                 if ($validation->fails()) {
                     $message = implode(' ', $validation->messages()->all());
                     $this->error('fatal error while creating contacts :' . $message);
                     $this->exception();
                 } else {
                     $newNote->save();
                 }
                 $this->output->progressAdvance();
                 echo " Working on note {$note->ID}       ";
             }
             $this->output->progressFinish();
         } else {
             $this->info('skipping migration - phase 4 - Notes');
         }
     }
     return true;
 }
Example #3
0
 /**
  * Execute the command.
  *
  * @return void
  */
 public function handle()
 {
     Log::info(get_class($this) . ': ' . 'Queued worker is starting the processing of email file: ' . $this->filename);
     $rawEmail = Storage::get($this->filename);
     $parsedMail = new MimeParser();
     $parsedMail->setText($rawEmail);
     // Sanity checks
     if (empty($parsedMail->getHeader('from')) || empty($parsedMail->getMessageBody())) {
         Log::warning(get_class($this) . ': ' . 'Missing e-mail headers from and/or empty body: ' . $this->filename);
         $this->exception();
         return;
     }
     // Ignore email from our own notification address to prevent mail loops
     if (preg_match('/' . Config::get('main.notifications.from_address') . '/', $parsedMail->getHeader('from'))) {
         Log::warning(get_class($this) . ': ' . 'Loop prevention: Ignoring email from self ' . Config::get('main.notifications.from_address'));
         $this->exception();
         return;
     }
     // Start with detecting valid ARF e-mail
     $attachments = $parsedMail->getAttachments();
     $arfMail = [];
     foreach ($attachments as $attachment) {
         if ($attachment->contentType == 'message/feedback-report') {
             $arfMail['report'] = $attachment->getContent();
         }
         if ($attachment->contentType == 'message/rfc822') {
             $arfMail['evidence'] = utf8_encode($attachment->getContent());
         }
         if ($attachment->contentType == 'text/plain') {
             $arfMail['message'] = $attachment->getContent();
         }
     }
     /*
      * Sometimes the mime header does not set the main message correctly. This is ment as a fallback and will
      * use the original content body (which is basicly the same mime element). But only fallback if we actually
      * have a RFC822 message with a feedback report.
      */
     if (empty($arfMail['message']) && isset($arfMail['report']) && isset($arfMail['evidence'])) {
         $arfMail['message'] = $parsedMail->getMessageBody();
     }
     // If we do not have a complete e-mail, then we empty the perhaps partially filled arfMail
     // which is useless, hence reset to false
     if (!isset($arfMail['report']) || !isset($arfMail['evidence']) || !isset($arfMail['message'])) {
         $arfMail = false;
     }
     // Asking ParserFactory for an object based on mappings, or die trying
     $parser = ParserFactory::create($parsedMail, $arfMail);
     if ($parser !== false) {
         $parserResult = $parser->parse();
     } else {
         Log::error(get_class($this) . ': ' . ': No parser available to handle message from : ' . $parsedMail->getHeader('from') . ' with subject: ' . $parsedMail->getHeader('subject'));
         $this->exception();
         return;
     }
     if ($parserResult !== false && $parserResult['errorStatus'] === true) {
         Log::error(get_class($parser) . ': ' . ': Parser has ended with fatal errors ! : ' . $parserResult['errorMessage']);
         $this->exception();
         return;
     } else {
         Log::info(get_class($parser) . ': ' . ': Parser completed with ' . $parserResult['warningCount'] . ' warnings and collected ' . count($parserResult['data']) . ' incidents to save');
     }
     if ($parserResult['warningCount'] !== 0 && Config::get('main.emailparser.notify_on_warnings') === true) {
         Log::error(get_class($this) . ': ' . 'Configuration has warnings set as critical and ' . $parserResult['warningCount'] . ' warnings were detected. Sending alert to administrator');
         $this->exception();
         return;
     }
     /*
      * build evidence model, but wait with saving it
      **/
     $evidence = new Evidence();
     $evidence->filename = $this->filename;
     $evidence->sender = $parsedMail->getHeader('from');
     $evidence->subject = $parsedMail->getHeader('subject');
     /*
      * Call IncidentsProcess to validate, store evidence and save incidents
      */
     $incidentsProcess = new IncidentsProcess($parserResult['data'], $evidence);
     // Only continue if not empty, empty set is acceptable (exit OK)
     if (!$incidentsProcess->notEmpty()) {
         return;
     }
     // Validate the data set
     if (!$incidentsProcess->validate()) {
         $this->exception();
         return;
     }
     // Write the data set to database
     if (!$incidentsProcess->save()) {
         $this->exception();
         return;
     }
     Log::info(get_class($this) . ': ' . 'Queued worker has ended the processing of email file: ' . $this->filename);
 }
 /**
  * Execute the command.
  *
  * @return bool
  */
 public function handle()
 {
     Log::info(get_class($this) . ': ' . 'Queued worker is starting the collector: ' . $this->collector);
     $collector = collectorFactory::create($this->collector);
     if (!$collector) {
         Log::error("The requested collector {$this->collector} could not be started check logs for PID:" . getmypid());
         $this->exception();
         return;
     }
     $collectorResult = $collector->parse();
     if ($collectorResult['errorStatus'] == true) {
         Log::error("The requested collector {$this->collector} returned an error. check logs for PID:" . getmypid());
         $this->exception();
         return;
     }
     /*
      * save evidence onto disk
      */
     $evidence = new EvidenceSave();
     $evidenceData = json_encode(['collectorName' => $this->collector, 'collectorData' => $collectorResult]);
     $evidenceFile = $evidence->save($evidenceData);
     if (!$evidenceFile) {
         Log::error(get_class($this) . ': ' . 'Error returned while asking to write evidence file, cannot continue');
         $this->exception();
         return;
     }
     /*
      * build evidence model, but wait with saving it
      **/
     $evidence = new Evidence();
     $evidence->filename = $evidenceFile;
     $evidence->sender = 'abuse@localhost';
     $evidence->subject = "CLI Collector {$this->collector}";
     /*
      * Call IncidentsProcess to validate, store evidence and save incidents
      */
     $incidentsProcess = new IncidentsProcess($collectorResult['data'], $evidence);
     // Only continue if not empty, empty set is acceptable (exit OK)
     if (!$incidentsProcess->notEmpty()) {
         return;
     }
     // Validate the data set
     if (!$incidentsProcess->validate()) {
         $this->exception();
         return;
     }
     // Write the data set to database
     if (!$incidentsProcess->save()) {
         $this->exception();
         return;
     }
     Log::info(get_class($this) . ': ' . 'Queued worker has ended the processing of collector: ' . $this->collector);
 }
 /**
  * Store a newly created ticket in storage.
  *
  * @param TicketFormRequest $ticket
  *
  * @return \Illuminate\Http\Response
  */
 public function store(TicketFormRequest $ticket)
 {
     /*
      * If there was a file attached then we add this to the evidence as attachment
      */
     $attachment = [];
     $uploadedFile = Input::file('evidenceFile');
     if (!empty($uploadedFile) && is_object($uploadedFile) && $uploadedFile->getError() === 0 && is_file($uploadedFile->getPathname())) {
         $attachment = ['filename' => $uploadedFile->getClientOriginalName(), 'size' => $uploadedFile->getSize(), 'contentType' => $uploadedFile->getMimeType(), 'data' => file_get_contents($uploadedFile->getPathname())];
     }
     /*
      * Grab the form and build a incident model from it. The form should be having all the fields except
      * the form token. We don't need to validate the data as the formRequest already to care of this and
      * IncidentsSave will do another validation on this.
      */
     $incident = new Incident();
     foreach ($ticket->all() as $key => $value) {
         if ($key != '_token') {
             $incident->{$key} = $value;
         }
     }
     /*
      * Incident process required all incidents to be wrapped in an array.
      */
     $incidents = [0 => $incident];
     /*
      * Save the evidence as its required to save events
      */
     $evidence = new EvidenceSave();
     $evidenceData = ['createdBy' => trim($this->auth_user->fullName()) . ' (' . $this->auth_user->email . ')', 'receivedOn' => time(), 'submittedData' => $ticket->all(), 'attachments' => []];
     if (!empty($attachment)) {
         $evidenceData['attachments'][0] = $attachment;
     }
     $evidenceFile = $evidence->save(json_encode($evidenceData));
     if (!$evidenceFile) {
         Log::error(get_class($this) . ': ' . 'Error returned while asking to write evidence file, cannot continue');
         $this->exception();
     }
     $evidence = new Evidence();
     $evidence->filename = $evidenceFile;
     $evidence->sender = $this->auth_user->email;
     $evidence->subject = 'AbuseDesk Created Incident';
     /*
      * Call IncidentsProcess to validate, store evidence and save incidents
      */
     $incidentsProcess = new IncidentsProcess($incidents, $evidence);
     // Validate the data set
     $validated = $incidentsProcess->validate();
     if (!$validated) {
         return Redirect::back()->with('message', "Failed to validate incident model {$validated}");
     }
     // Write the data set to database
     if (!$incidentsProcess->save()) {
         return Redirect::back()->with('message', 'Failed to write to database');
     }
     return Redirect::route('admin.tickets.index')->with('message', 'A new incident has been created. Depending on the aggregator result a new ' . 'ticket will be created or existing ticket updated');
 }