public function replyTicket($ticket_id, $message, $user_id)
{
$t = new sfTicketThread();
$t->setsfTicketId($ticket_id);
// $t->getsfTicket()->setsfTicketStatusId(1); // ticket is opened
$t->setMessage($message);
$t->setUserId($user_id);
$t->save();
}
public function addsfTicketThread(sfTicketThread $l)
{
$this->collsfTicketThreads[] = $l;
$l->setsfGuardUser($this);
}
