protected function setFilterVisibility()
{
if ($this->part !== 'admin') {
return null;
}
$this->setIntFilter('active');
$this->get_questions_params['active'] = $this->params->active;
$this->fields['active'] = array($this->form_id . '_active', __('c_c_action_visibility'), form::select(array('active', $this->form_id . '_active'), array_merge(array(__('c_c_action_all_visibility') => 2), module_faq::getQuestionsStatuses(true)), $this->params->active));
}
</tr>
</tbody>
<tbody id="faq_product_area">
</tbody>
</table>
<script type="text/javascript">
var ajax_faq_xhr = false;
var dofaqcheck = function(){
// post to server for authentication.
try{ajax_faq_xhr.abort();}catch(err){}
ajax_faq_xhr = $.ajax({
url: '<?php
echo module_faq::link_external_faq_ticket();
?>
',
data: {
faq_product_id: this.value
},
type: "POST",
dataType: 'script'
});
};
$(function(){
$('#faq_product_id').change(dofaqcheck).keyup(dofaqcheck);
<?php
if ($current_faq_product_id) {
?>
$('#faq_product_id').change();
}
echo ' ' . htmlspecialchars($create_user['email']);
}
}));
$fieldset_data['elements'][] = array('title' => _l('Type/Department'), 'fields' => array(array('type' => 'select', 'name' => 'ticket_type_id', 'value' => $ticket['ticket_type_id'], 'options' => module_ticket::get_types(), 'blank' => module_ticket::can_edit_tickets(), 'options_array_id' => 'name')));
if (class_exists('module_faq', false) && module_config::c('ticket_faq_link', 1) && module_faq::get_faq_products() > 0) {
$fieldset_data['elements'][] = array('title' => _l('Product'), 'fields' => array(function () use($ticket, $ticket_id) {
if (module_ticket::can_edit_tickets()) {
echo print_select_box(module_faq::get_faq_products_rel(), 'faq_product_id', $ticket['faq_product_id']);
_h('Use this to link a ticket to a product. Set products in Settings > FAQ. This allows you to have different FAQ items for different products. Users are shown the FAQ items before submitting a support ticket.');
} else {
echo friendly_key(module_faq::get_faq_products_rel(), $ticket['faq_product_id']);
}
// show a button that does a jquery popup with the list of faq items and an option to create new one.
//if(module_faq::can_i('edit','FAQ')){ echo ' ';
echo popup_link('<a href="' . module_faq::link_open_list($ticket['faq_product_id']) . '">' . _l('FAQ') . '</a>', array('force' => true, 'width' => 1100, 'height' => 600));
//}
}));
}
if (module_config::c('ticket_support_accounts', 1) && module_ticket::get_accounts_rel()) {
$fieldset_data['elements'][] = array('title' => _l('Account'), 'fields' => array(array('type' => module_ticket::can_edit_tickets() ? 'select' : 'html', 'name' => 'ticket_account_id', 'value' => module_ticket::can_edit_tickets() ? $ticket['ticket_account_id'] : friendly_key(module_ticket::get_accounts_rel(), $ticket['ticket_account_id']), 'options' => module_ticket::get_accounts_rel())));
}
$fieldset_data['elements'][] = array('title' => _l('Status'), 'fields' => array(array('type' => module_ticket::can_edit_tickets() ? 'select' : 'html', 'name' => 'status_id', 'value' => module_ticket::can_edit_tickets() ? $ticket['status_id'] : friendly_key(module_ticket::get_statuses(), $ticket['status_id']), 'options' => module_ticket::get_statuses())));
if (module_ticket::can_edit_tickets() || module_config::c('ticket_allow_priority_selection', 0)) {
$priorities = module_ticket::get_ticket_priorities();
if (!module_ticket::can_edit_tickets() && isset($priorities[_TICKET_PRIORITY_STATUS_ID]) && $ticket['priority'] != _TICKET_PRIORITY_STATUS_ID) {
unset($priorities[_TICKET_PRIORITY_STATUS_ID]);
}
$fieldset_data['elements'][] = array('title' => _l('Priority'), 'fields' => array(array('type' => 'select', 'name' => 'priority', 'value' => $ticket['priority'], 'blank' => false, 'options' => $priorities)));
}
$fieldset_data['extra_settings'] = array('owner_table' => 'ticket', 'owner_key' => 'ticket_id', 'owner_id' => $ticket['ticket_id'], 'layout' => 'table_row', 'allow_new' => module_extra::can_i('create', 'Tickets'), 'allow_edit' => module_extra::can_i('edit', 'Tickets'));
});
$columns['ticket_staff'] = array('title' => 'Staff', 'callback' => function ($ticket) {
echo module_user::link_open($ticket['assigned_user_id'], true);
});
if (!isset($_REQUEST['customer_id']) && module_customer::can_i('view', 'Customers') && module_config::c('ticket_list_show_customer', 1)) {
$columns['ticket_customer'] = array('title' => 'Customer', 'callback' => function ($ticket) {
echo module_customer::link_open($ticket['customer_id'], true);
});
}
$columns['ticket_contact'] = array('title' => 'Contact', 'callback' => function ($ticket) {
echo module_user::link_open($ticket['user_id'], true, array(), true);
});
if (class_exists('module_faq', false) && module_config::c('ticket_show_product_list', 1)) {
$columns['ticket_product'] = array('title' => 'Product', 'callback' => function ($ticket) {
if ($ticket['faq_product_id']) {
$faq_product = module_faq::get_faq_product($ticket['faq_product_id']);
echo $faq_product && isset($faq_product['name']) ? htmlspecialchars($faq_product['name']) : '';
}
});
}
if (class_exists('module_envato', false)) {
$columns['ticket_envato'] = array('title' => _l('Envato%s', module_config::c('envato_show_ticket_earning', 0) ? ' (' . dollar($envato_count * 0.7) . ')' : ''), 'callback' => function ($ticket) {
$items = module_envato::get_items_by_ticket($ticket['ticket_id']);
foreach ($items as $item) {
echo '<a href="' . $item['url'] . '">' . htmlspecialchars($item['name']) . '</a> ';
}
});
}
if (class_exists('module_group', false) && module_config::c('ticket_enable_groups', 1) && module_group::groups_enabled()) {
$columns['ticket_group'] = array('title' => 'Group', 'callback' => function ($ticket) {
// find the groups for this customer.
<?php
/**
* Copyright: dtbaker 2012
* Licence: Please check CodeCanyon.net for licence details.
* More licence clarification available here: http://codecanyon.net/wiki/support/legal-terms/licensing-terms/
* Deploy: 9809 f200f46c2a19bb98d112f2d32a8de0c4
* Envato: 4ffca17e-861e-4921-86c3-8931978c40ca
* Package Date: 2015-11-25 02:55:20
* IP Address: 67.79.165.254
*/
if (!module_config::can_i('view', 'Settings') || !module_faq::can_i('edit', 'FAQ')) {
redirect_browser(_BASE_HREF);
}
$module->page_title = 'FAQ Settings';
$links = array(array("name" => 'FAQ Products', 'm' => 'faq', 'p' => 'faq_products', 'force_current_check' => true, 'order' => 1, 'menu_include_parent' => 1, 'allow_nesting' => 1, 'args' => array('faq_id' => false, 'faq_product_id' => false)), array("name" => 'Questions & Answers', 'm' => 'faq', 'p' => 'faq_questions', 'force_current_check' => true, 'order' => 2, 'menu_include_parent' => 1, 'allow_nesting' => 1, 'args' => array('faq_id' => false, 'faq_product_id' => false)), array("name" => 'Settings', 'm' => 'faq', 'p' => 'faq_settings_basic', 'force_current_check' => true, 'order' => 3, 'menu_include_parent' => 1, 'allow_nesting' => 1, 'args' => array('faq_id' => false, 'faq_product_id' => false)));
</form>
<?php
} else {
$header = array('title' => _l('FAQ Product'), 'type' => 'h2', 'main' => true, 'button' => array());
if (module_faq::can_i('create', 'FAQ')) {
$header['button'] = array('url' => module_faq::link_open_faq_product('new'), 'title' => _l('Add New Product'), 'type' => 'add');
}
print_heading($header);
/** START TABLE LAYOUT **/
$table_manager = module_theme::new_table_manager();
$columns = array();
$columns['product_name'] = array('title' => _l('Product Name'), 'callback' => function ($data) {
echo module_faq::link_open_faq_product($data['faq_product_id'], true);
}, 'cell_class' => 'row_action');
$columns['department'] = array('title' => _l('Default Type/Department'), 'callback' => function ($data) use($types) {
echo isset($types[$data['default_type_id']]) ? htmlspecialchars($types[$data['default_type_id']]['name']) : '';
});
if (class_exists('module_envato', false)) {
$columns['envato'] = array('title' => _l('Envato Item'), 'callback' => function ($data) use($all_items_rel) {
$linked_items = explode('|', $data['envato_item_ids']);
foreach ($linked_items as $id => $linked_item) {
if (!strlen(trim($linked_item))) {
unset($linked_items[$id]);
}
if (isset($all_items_rel[$linked_item])) {
$linked_items[$id] = $all_items_rel[$linked_item];
}
}
public static function api_filter_faq($hook, $response, $endpoint, $method)
{
$response['faq'] = true;
switch ($method) {
case 'list_products':
$faq_products = module_faq::get_faq_products();
$types = module_ticket::get_types();
if (class_exists('module_envato', false)) {
$all_items = module_envato::get_envato_items();
$all_items_rel = array();
foreach ($all_items as $all_item) {
$all_items_rel[$all_item['item_id']] = $all_item;
}
}
foreach ($faq_products as $faq_product_id => $faq_product) {
$faq_products[$faq_product_id]['default_type'] = isset($types[$faq_product['default_type_id']]) ? $types[$faq_product['default_type_id']] : false;
if (class_exists('module_envato', false)) {
$linked_items = explode('|', $faq_product['envato_item_ids']);
foreach ($linked_items as $id => $linked_item) {
if (!strlen(trim($linked_item))) {
unset($linked_items[$id]);
}
if (isset($all_items_rel[$linked_item])) {
$linked_items[$id] = $all_items_rel[$linked_item];
}
}
$faq_products[$faq_product_id]['envato_items'] = $linked_items;
}
}
$response['faq_products'] = $faq_products;
break;
}
return $response;
}
echo isset($search['faq_product_id']) ? (int) $search['faq_product_id'] : '';
?>
"><?php
echo htmlspecialchars($faq['question']);
?>
</a>
</td>
<?php
if ($show_product) {
?>
<td>
<?php
$items = array();
foreach ($faq['faq_product_ids'] as $faq_product_id) {
if (module_faq::can_i('edit', 'FAQ')) {
$items[] = module_faq::link_open_faq_product($faq_product_id, true);
} else {
$items[] = $products[$faq_product_id];
}
}
echo implode(', ', $items);
?>
</td>
<?php
}
?>
</tr>
<?php
}
?>
</tbody>
}
?>
</td>
<td>
<?php
foreach ($faq['faq_product_ids'] as $faq_product_id) {
echo module_faq::link_open_faq_product($faq_product_id, true) . " ";
}
?>
</td>
<?php
//if(module_faq::can_i('edit','FAQ')){
?>
<td>
<a href="<?php
echo str_replace('display_mode=iframe', '', module_faq::link_open_public($faq_id, false));
?>
" target="_blank" onclick="window.parent.jQuery('#new_ticket_message').val(window.parent.jQuery('#new_ticket_message').val() + $(this).attr('href')); window.parent.jQuery('.ui-dialog-content').dialog('close'); return false;"><?php
_e('Insert Link');
?>
</a>
</td>
<?php
//}
?>
</tr>
<?php
}
?>
</tbody>
</table>
</form>
<?php
} else {
$header = array('title' => _l('FAQs'), 'type' => 'h2', 'main' => true, 'button' => array());
if (module_faq::can_i('create', 'FAQ')) {
$header['button'] = array('url' => module_faq::link_open('new'), 'title' => _l('Add New FAQ'), 'type' => 'add');
}
print_heading($header);
$products = module_faq::get_faq_products_rel();
/** START TABLE LAYOUT **/
$table_manager = module_theme::new_table_manager();
$columns = array();
$columns['question'] = array('title' => _l('Question'), 'callback' => function ($faq) {
echo module_faq::link_open($faq['faq_id'], true);
}, 'cell_class' => 'row_action');
$columns['linked_products'] = array('title' => _l('Linked FAQ Products'), 'callback' => function ($faq) {
$faq = module_faq::get_faq($faq['faq_id']);
foreach ($faq['faq_product_ids'] as $faq_product_id) {
echo module_faq::link_open_faq_product($faq_product_id, true) . " ";
}
});
$table_manager->set_id('faq_list');
$table_manager->set_columns($columns);
$table_manager->set_rows($faqs);
$table_manager->pagination = true;
$table_manager->print_table();
/** END TABLE LAYOUT **/
}
$c = array();
$customers = module_customer::get_customers();
foreach ($customers as $customer) {
$c[$customer['customer_id']] = $customer['customer_name'];
}
module_config::print_settings_form(array(array('key' => 'faq_ticket_show_product_selection', 'default' => 1, 'type' => 'checkbox', 'description' => 'Show product selection on ticket submit form.')));
?>
<?php
print_heading('FAQ Embed');
?>
<p>
<?php
_e('Place this in an iframe on your website, or as a link on your website, and people can view FAQ tickets.');
?>
</p>
<p><a href="<?php
echo module_faq::link_open_public(-1);
?>
?show_search=1&show_header=1&show_product=1" target="_blank"><?php
echo module_faq::link_open_public(-1);
?>
?show_search=1&show_header=1&show_product=1</a></p>
<?php
print_heading('FAQ WordPress Plugin');
?>
<p>
You can use this basic WordPress plugin to embed FAQ items onto your WordPress blog. Some PHP knowledge is required, this is a slightly advanced technique. https://github.com/dtbaker/ucm-wordpress
</p>
public static function get_replace_fields($ticket_id, $ticket_data = array())
{
if (!$ticket_data) {
$ticket_data = module_ticket::get_ticket($ticket_id);
}
$staff_user_id = $ticket_data['assigned_user_id'] ? $ticket_data['assigned_user_id'] : module_config::c('ticket_default_user_id', 1);
$to = module_user::get_user($staff_user_id);
//$ticket_data['assigned_user_id']);
$ticket_data['staff_name'] = $to['name'] . ' ' . $to['last_name'];
$ticket_data['ticket_number'] = module_ticket::ticket_number($ticket_data['ticket_id']);
$ticket_contact = module_user::get_user($ticket_data['user_id'], false);
$ticket_data['contact_name'] = (isset($ticket_contact['name']) ? $ticket_contact['name'] . ' ' : '') . (isset($ticket_contact['last_name']) ? $ticket_contact['last_name'] : '');
$ticket_data['contact_fname'] = isset($ticket_contact['name']) ? $ticket_contact['name'] : '';
$ticket_data['contact_lname'] = isset($ticket_contact['last_name']) ? $ticket_contact['last_name'] : '';
// addition. find all extra keys for this ticket and add them in.
// we also have to find any EMPTY extra fields, and add those in as well.
if (class_exists('module_extra', false) && module_extra::is_plugin_enabled()) {
$all_extra_fields = module_extra::get_defaults('ticket');
foreach ($all_extra_fields as $e) {
$ticket_data[$e['key']] = _l('N/A');
}
// and find the ones with values:
$extras = module_extra::get_extras(array('owner_table' => 'ticket', 'owner_id' => $ticket_id));
foreach ($extras as $e) {
$ticket_data[$e['extra_key']] = $e['extra'];
}
}
if (isset($ticket_data['faq_product_id']) && (int) $ticket_data['faq_product_id'] > 0) {
$ticket_data['faq_product'] = friendly_key(module_faq::get_faq_products_rel(), $ticket_data['faq_product_id']);
} else {
$ticket_data['faq_product'] = _l('N/A');
}
// find any extra keys (defined in the db for ticket submission, not the module_extra extra keys)
$extras = module_ticket::get_ticket_extras_keys();
if (count($extras)) {
foreach ($extras as $extra) {
$key = strtolower($extra['key']);
if (!isset($ticket_data[$key])) {
$ticket_data[$key] = isset($ticket_data['extra_data'][$extra['ticket_data_key_id']]) ? $ticket_data['extra_data'][$extra['ticket_data_key_id']]['value'] : '';
}
}
}
return $ticket_data;
}
array_unshift($links, array("name" => _l('All'), 'm' => 'ticket', 'p' => 'ticket_admin', 'default_page' => 'ticket_admin_open', 'order' => 1, 'menu_include_parent' => 0, 'allow_nesting' => 0, 'current' => !$showing_ticket && !isset($_REQUEST['faq_product_id']), 'args' => array('faq_product_id' => false, 'ticket_id' => false)));
$product_tickets = module_ticket::get_tickets(array('faq_product_id' => '0', 'status_id' => '<' . _TICKET_STATUS_RESOLVED_ID));
$link_name = _l('No Product') . " <span class='menu_label'>" . mysql_num_rows($product_tickets) . '</span>';
$ticket_count = module_ticket::get_ticket_count(0);
if ($ticket_count && $ticket_count['priority'] > 0) {
$link_name .= " <span class='menu_label important'>" . $ticket_count['priority'] . "</span> ";
// $link_name .= ' <em>+ '.$ticket_count['priority'].'</em>';
}
//$link_name .= '</span>';
array_unshift($links, array("name" => $link_name, 'm' => 'ticket', 'p' => 'ticket_admin', 'default_page' => 'ticket_admin_open', 'order' => 2, 'menu_include_parent' => 0, 'allow_nesting' => 0, 'current' => !$showing_ticket && isset($_REQUEST['faq_product_id']) && $_REQUEST['faq_product_id'] == 0, 'args' => array('faq_product_id' => 0, 'ticket_id' => false)));
/*if(!$showing_ticket && (!isset($_REQUEST['faq_product_id']) || !$_REQUEST['faq_product_id'])){
// hack for search to work correctly.
$_REQUEST['search'] = isset($_REQUEST['search']) ? $_REQUEST['search'] : array();
$_REQUEST['search']['faq_product_id'] = 0;
}*/
$products = module_faq::get_faq_products_rel();
$order = 3;
foreach ($products as $product_id => $product_name) {
$ticket_count = module_ticket::get_ticket_count($product_id);
if (!$ticket_count || !$ticket_count['count']) {
continue;
}
$link_name = htmlspecialchars($product_name) . " <span class='menu_label'>" . $ticket_count['count'] . '</span>';
if ($ticket_count && $ticket_count['priority'] > 0) {
$link_name .= " <span class='menu_label important'>" . $ticket_count['priority'] . "</span> ";
//$link_name .= ' <em>+ '.$ticket_count['priority'].'</em>';
}
//$link_name .= '</span>';
array_unshift($links, array("name" => $link_name, 'm' => 'ticket', 'p' => 'ticket_admin', 'default_page' => 'ticket_admin_open', 'order' => ++$order, 'menu_include_parent' => 0, 'allow_nesting' => 0, 'current' => isset($_REQUEST['faq_product_id']) && $_REQUEST['faq_product_id'] == $product_id, 'args' => array('faq_product_id' => $product_id, 'ticket_id' => false)));
}
} else {
