/**
* Returns list of attachments in all posts of this ticket.
*
* Result is cached till the end of script.
*
* @param bool $reload True to reload attachments from server.
* @return kyTicketAttachment[]
*/
public function getAttachments($reload = false)
{
if ($this->attachments === null || $reload) {
$this->attachments = kyTicketAttachment::getAll($this->id)->getRawArray();
}
/** @noinspection PhpParamsInspection */
return new kyResultSet($this->attachments);
}
/**
* Creates new attachment in this post with contents read from physical file.
* WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result.
*
* @param string $file_path Path to file.
* @param string $file_name Optional. Use to set filename other than physical file.
* @return kyTicketAttachment
*/
public function newAttachmentFromFile($file_path, $file_name = null)
{
return kyTicketAttachment::createNewFromFile($this, $file_path, $file_name);
}
} else {
if ($_REQUEST['step'] == 3) {
if (!empty($_POST)) {
//Set Defaults for a new ticket
$_defaultStatusID = kyTicketStatus::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
$_defaultPriorityID = kyTicketPriority::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
$_defaultTypeID = kyTicketType::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
kyTicket::setDefaults($_defaultStatusID, $_defaultPriorityID, $_defaultTypeID);
//Create ticket
$_department = kyDepartment::get($_POST['departmentid']);
$_priority = kyTicketPriority::get($_POST['ticketpriorityid']);
$_ticket = kyTicket::createNewAuto($_department, $clientsdetails['firstname'] . ' ' . $clientsdetails['lastname'], $clientsdetails['email'], $_POST['ticketmessage'], $_POST['ticketsubject'])->setPriority($_priority)->setIgnoreAutoResponder($_settings['ignoreautoresponder'])->create();
$_ticketPosts = $_ticket->getPosts();
//Save ticket attachments
foreach ($_FILES['ticketattachments']['tmp_name'] as $_key => $_ticketAttachment) {
kyTicketAttachment::createNewFromFile($_ticketPosts[0], $_ticketAttachment, $_FILES['ticketattachments']['name'][$_key])->create();
}
//Save custom fields
$_ticket->setCustomFieldValuesFromPOST();
$_ticket->updateCustomFields();
$smarty->assign('_ticketDisplayID', $_ticket->getDisplayId());
$smarty->assign('_ticketSubject', $_POST['ticketsubject']);
$smarty->assign('_ticketMessage', nl2br($_POST['ticketmessage']));
$templatefile = 'ticketConfirmation';
} else {
header('Location: ' . WHMCS_URL . 'submitticket.php');
}
} else {
header('Location: ' . WHMCS_URL . 'submitticket.php');
}
}
/**
* Creates new attachment for ticket post with contents read from physical file.
* WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result.
*
* @param kyTicketPost $ticket_post Ticket post.
* @param string $file_path Path to file.
* @param string $file_name Optional. Use to set filename other than physical file.
* @return kyTicketAttachment
*/
public static function createNewFromFile($ticket_post, $file_path, $file_name = null)
{
$new_ticket_attachment = new kyTicketAttachment();
$new_ticket_attachment->setTicketId($ticket_post->getTicketId());
$new_ticket_attachment->setTicketPostId($ticket_post->getId());
$new_ticket_attachment->setContentsFromFile($file_path, $file_name);
return $new_ticket_attachment;
}
</td>
</tr>
</table>
<div class="clear"></div>
<table id="post">
<?php
foreach ($ticket_details->getPosts() as $posts) {
?>
<tr>
<td colspan="3"><?php
echo $posts->getContents();
?>
</td>
<td>
<?php
foreach (kyTicketAttachment::getAll($ticket_details->getId()) as $key) {
if ($posts->getId() == $key->getTicketPostId()) {
echo "<a href='" . JURI::Root() . "tmp/" . $key->getFileName() . "'>" . $key->getFileName() . "</a> ";
} else {
echo " ";
}
}
?>
</td>
</tr>
<tr class="ticketgeneralinfocontainer" id="post_details">
<td>Posted on</td>
<td><?php
echo date('M d, Y h:i A', strtotime($posts->getDateline()));
?>
</td>
<?php /** * @copyright 2001-2015 Kayako * @license https://www.freebsd.org/copyright/freebsd-license.html * @link https://github.com/kayako/whmcs-integration */ //Include config file require_once __DIR__ . '/config.php'; //Include all necessary classes and helper methods require_once 'API/kyIncludes.php'; require_once 'functions.php'; //Initialize the client kyConfig::set(new kyConfig(API_URL, API_KEY, SECRET_KEY)); $_ticketAttachment = kyTicketAttachment::get($_GET['tid'], $_GET['aid']); Download($_ticketAttachment->getFileName(), $_ticketAttachment->getContents());
