$baseURL = isset($Params['user_parameters_unordered']['mode']) && $Params['user_parameters_unordered']['mode'] == 'widget' ? erLhcoreClassDesign::baseurl('chat/chatwidget') : erLhcoreClassDesign::baseurl('chat/startchat');
$ru = $baseURL . '/(department)/' . $department->id . '/(offline)/true/(leaveamessage)/true/(chatprefill)/' . $chat->id . '_' . $chat->hash;
$msg = new erLhcoreClassModelmsg();
$msg->msg = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/checkchatstatus', 'Visitor has been redirected to contact form');
$msg->chat_id = $chat->id;
$msg->user_id = -1;
$msg->time = time();
erLhcoreClassChat::getSession()->save($msg);
// We do not store last msg time for chat here, because in any case none of opeators has opened it
$contactRedirected = true;
if ($chat->status_sub != erLhcoreClassModelChat::STATUS_SUB_CONTACT_FORM) {
$chat->status_sub = erLhcoreClassModelChat::STATUS_SUB_CONTACT_FORM;
$chat->updateThis();
}
} else {
erLhcoreClassChatWorkflow::autoAssign($chat, $department);
}
}
}
if (erLhcoreClassChat::isOnline($chat->dep_id, false, array('online_timeout' => (int) erLhcoreClassModelChatConfig::fetch('sync_sound_settings')->data['online_timeout']))) {
$tpl->set('is_online', true);
} else {
$tpl->set('is_online', false);
}
if ($chat->chat_initiator == erLhcoreClassModelChat::CHAT_INITIATOR_PROACTIVE) {
$tpl->set('is_proactive_based', true);
} else {
$tpl->set('is_proactive_based', false);
}
if ($chat->status == erLhcoreClassModelChat::STATUS_ACTIVE_CHAT) {
$activated = 'true';
