public function _ajax_get_view()
{
global $zendesk_support;
$agents = Zendesk_Wordpress_Agents::get_instance();
if (isset($_REQUEST['view_id']) && is_numeric($_REQUEST['view_id']) && $agents->_is_agent()) {
$requested_view = $_REQUEST['view_id'];
// Is somebody trying to cheat?
$dashboard_widget = Zendesk_Wordpress_Dashboard_Widget::get_instance();
if ($dashboard_widget->_get_current_user_dashboard_widget() != 'tickets-widget') {
return;
}
$views = $zendesk_support->api->get_views();
if (!is_wp_error($views)) {
foreach ($views as $view) {
if ($view->id == $requested_view) {
$zendesk_support->zendesk_user['default_view'] = array('id' => $view->id, 'title' => $view->title);
update_user_meta($zendesk_support->user->ID, 'zendesk_user_options', $zendesk_support->zendesk_user);
break;
}
}
}
// API requests based on the Zendesk role.
$tickets = $zendesk_support->api->get_tickets_from_view((int) $zendesk_support->zendesk_user['default_view']['id']);
// Empty the arrays if they are errors.
if (is_wp_error($tickets)) {
$tickets = array();
}
$response = array('status' => 200, 'html' => Zendesk_Wordpress_Tickets::_get_tickets_widget_html($tickets));
} else {
$response = array('status' => 403, 'error' => __('Access denied', 'zendesk'));
}
echo json_encode($response);
die;
}
public function _dashboard_widget_tickets()
{
global $zendesk_support;
$agents = Zendesk_Wordpress_Agents::get_instance();
?>
<div class="inside">
<?php
// API requests based on the Zendesk role.
if ($agents->_is_agent()) {
$tickets = $zendesk_support->api->get_tickets_from_view((int) $zendesk_support->zendesk_user['default_view']['id']);
$views = $zendesk_support->api->get_views();
} else {
$tickets = $zendesk_support->api->get_requests();
$views = array();
}
// Empty the arrays if they are errors.
if (is_wp_error($views)) {
$notices = Zendesk_Wordpress_Notices::get_instance();
$notices->_add_notice('zendesk_tickets_widget', $views->get_error_message(), 'alert');
$views = array();
}
if (is_wp_error($tickets)) {
$notices = Zendesk_Wordpress_Notices::get_instance();
$notices->_add_notice('zendesk_tickets_widget', $tickets->get_error_message(), 'alert');
$tickets = array();
}
// Notifications
$notices = Zendesk_Wordpress_Notices::get_instance();
$notices->_do_notices('zendesk_login');
$notices->_do_notices('zendesk_tickets_widget');
?>
</div>
<div class="zendesk-tickets-widget">
<!-- Dashboard Widget Main View -->
<div class="zendesk-tickets-widget-main">
<?php
echo Zendesk_Wordpress_Tickets::_get_tickets_widget_html($tickets);
?>
</div>
<!-- Dashboard Widget Select View -->
<div class="zendesk-tickets-widget-views" style="display: none;">
<p class="zendesk-heading"><?php
_e('Change view', 'zendesk');
?>
<span class="zendesk-heading-link">(<a
class="zendesk-change-view-cancel"
href="<?php
echo admin_url();
?>
"><?php
_e('cancel', 'zendesk');
?>
</a>)</span></p>
<table class="zendesk-views-table">
<?php
if (count($views) > 0 && is_array($views)) {
foreach ($views as $view) {
?>
<tr>
<td>
<?php
if ($view->active != 1) {
?>
<span class="zendesk-view-empty">
<?php
echo $view->title;
?>
</span>
<?php
} else {
?>
<a data-id="<?php
echo $view->id;
?>
"
href="<?php
echo admin_url();
?>
?zendesk-tickets-change-view=<?php
echo $view->id;
?>
">
<?php
echo $view->title;
?>
</a>
<?php
}
?>
</td>
</tr>
<?php
}
} else {
// no views
?>
<tr>
<td><span
class="description"><?php
_e('There are no views available for this account.', 'zendesk');
?>
</span>
</td>
</tr>
<?php
}
?>
</table>
</div>
<!-- Dashboard Widget Single View -->
<div class="zendesk-tickets-widget-single" style="display: none;">
<p class="zendesk-heading"><?php
_e('Viewing Ticket', 'zendesk');
?>
<span id="zendesk-ticket-title"></span>
<span class="zendesk-heading-link">(<a class="zendesk-change-single-cancel"
href="<?php
echo admin_url();
?>
"><?php
_e('back', 'zendesk');
?>
</a>)</span>
</p>
<div id="zendesk-ticket-details-placeholder"></div>
</div>
<!-- Dashboard Widget Bottom -->
<br class="clear"/>
<div class="zendesk-tickets-bottom">
<p>
<a target="_blank" href="<?php
echo trailingslashit($zendesk_support->zendesk_url);
?>
"
class="button"><?php
_e('My Helpdesk', 'zendesk');
?>
</a>
<?php
_e('Logged in as', 'zendesk');
?>
<strong><?php
echo $zendesk_support->zendesk_user['username'];
?>
</strong> (<a
href="?zendesk-logout=true"><?php
_e('logout', 'zendesk');
?>
</a>)
<a target="_blank" href="http://zendesk.com/?source=wordpress-plugin"
class="powered-by-zendesk"><?php
_e('powered by Zendesk', 'zendesk');
?>
</a>
</p>
</div>
</div>
<br class="clear"/>
<?php
}
