function getZendeskConnection()
{
global $current_user;
$read_only = true;
$zendesk_https = false;
$zendesk_helper = new ZendeskHelper();
$admin = new Administration();
$admin->retrieveSettings('system');
if ($admin->settings['system_zendesk_instance']) {
$zendesk_instance = $admin->settings['system_zendesk_instance'];
} else {
throw new Exception('Zendesk credentials not configured');
}
if ($admin->settings['system_zendesk_https']) {
$zendesk_https = true;
}
$personal_login = $zendesk_helper->getPersonalConfigValue('login');
if ($personal_login && $personal_login != '') {
$read_only = false;
$zendesk_login = $personal_login;
$zendesk_password = $zendesk_helper->getPersonalConfigValue('password');
} else {
$zendesk_login = $zendesk_helper->getGlobalConfigValue('login');
$zendesk_password = $zendesk_helper->getGlobalConfigValue('password');
}
$c = new Zendesk($zendesk_instance, $zendesk_login, $zendesk_password, true, $zendesk_https);
$c->read_only = $read_only;
return $c;
}
public function display()
{
$zendesk_helper = new ZendeskHelper();
if ($this->error_message != null) {
echo $this->error_message;
echo " <a href='index.php?module=zd_Tickets&action=personalconfig&return_module={$this->focus->module_dir}&return_id={$this->focus->id}&return_action=DetailView'>My settings</a>";
} else {
$tickets = $this->retrieveTickets();
if ($this->error_message != null) {
echo $this->error_message;
} else {
global $timedate;
$this->ss->assign("RETURN_MODULE", $this->focus->module_dir);
$this->ss->assign("RETURN_ACTION", "DetailView");
$this->ss->assign("RETURN_ID", $this->focus->id);
$this->ss->assign('datetimefmt', $timedate->get_cal_date_time_format());
$this->ss->assign('tickets', $this->retrieveTickets());
$this->ss->assign('url', $this->connection->url() . "/search?query=" . urlencode($this->getZendeskQuery()));
$this->ss->assign('base_url', $this->connection->url());
$this->ss->assign('query', $this->getZendeskQuery());
$this->ss->assign('count', $this->result_count);
$this->ss->assign('from_count', $this->per_page * $this->page - $this->per_page + 1);
$this->ss->assign('to_count', min($this->per_page * $this->page, $this->result_count));
$this->ss->assign('pages', $this->pages);
$this->ss->assign('per_page', $this->per_page);
$this->ss->assign('page', $this->page);
$this->ss->assign('sort', $this->sort);
$this->ss->assign('order_by', $this->order_by);
$this->ss->assign('status_filter', $this->status_filter);
$this->ss->assign('priority_filter', $this->priority_filter);
$this->ss->assign('type_filter', $this->type_filter);
$this->ss->assign('statusoptions', $zendesk_helper->getStatusFilterOptions());
$this->ss->assign('priorityoptions', $zendesk_helper->getPriorityFilterOptions());
$this->ss->assign('typeoptions', $zendesk_helper->getTypeFilterOptions());
$this->ss->display('modules/zd_Tickets/tpls/associated.tpl');
}
}
}
public function display()
{
echo $this->getModuleTitle();
$this->ss->assign("RETURN_MODULE", "Administration");
$this->ss->assign("RETURN_ACTION", "index");
$zendesk_helper = new ZendeskHelper();
$admin = new Administration();
$admin->retrieveSettings('zendesk');
$this->ss->assign('zendesk_instance', $admin->settings['system_zendesk_instance']);
$this->ss->assign('zendesk_https', $admin->settings['system_zendesk_https']);
$this->ss->assign("zendesk_https_checkbox", $admin->settings['system_zendesk_https'] ? "checked='checked'" : "");
$this->ss->assign('zendesk_login', $admin->settings['system_zendesk_login']);
$this->ss->assign('use_account_name', $zendesk_helper->getGlobalConfigValue('use_account_name'));
$this->ss->assign('per_page', $zendesk_helper->getGlobalConfigValue('per_page', '6'));
$this->ss->assign('sort', $zendesk_helper->getGlobalConfigValue('sort', '1'));
$this->ss->assign('order_by', $zendesk_helper->getGlobalConfigValue('order_by', 'priority'));
$this->ss->assign('status_filter', $zendesk_helper->getGlobalConfigValue('status_filter', 'lsolved'));
$this->ss->assign('priority_filter', $zendesk_helper->getGlobalConfigValue('priority_filter', 'any'));
$this->ss->assign('type_filter', $zendesk_helper->getGlobalConfigValue('type_filter', 'any'));
$this->ss->assign('statusoptions', $zendesk_helper->getStatusFilterOptions());
$this->ss->assign('priorityoptions', $zendesk_helper->getPriorityFilterOptions());
$this->ss->assign('typeoptions', $zendesk_helper->getTypeFilterOptions());
$this->ss->assign('columns', $zendesk_helper->getColumnOptions());
$this->ss->display('modules/zd_Tickets/tpls/config.tpl');
}
public function display()
{
global $current_user;
echo $this->getModuleTitle();
$this->ss->assign("RETURN_MODULE", $_REQUEST['return_module']);
$this->ss->assign("RETURN_ACTION", $_REQUEST['return_action']);
$this->ss->assign("RETURN_ID", $_REQUEST['return_id']);
$zendesk_helper = new ZendeskHelper();
$zendesk_instance = $zendesk_helper->getConfigValue('instance');
if ($zendesk_instance == null) {
echo "Thank you for installing Zendesk for SugarCRM.<br/>";
echo "Administrators, please start with <a href='index.php?module=zd_Tickets&action=config'>configuring your Zendesk credentials</a>.";
} else {
$connection = getZendeskConnection();
$this->ss->assign('zendesk_instance', $connection->url());
$this->ss->assign('current_user_id', '_' . $current_user->user_name);
$this->ss->assign('zendesk_login', $zendesk_helper->getPersonalConfigValue('login'));
$this->ss->assign('per_page', $zendesk_helper->getConfigValue('per_page', '6'));
$this->ss->assign('sort', $zendesk_helper->getConfigValue('sort', '1'));
$this->ss->assign('order_by', $zendesk_helper->getConfigValue('order_by', 'priority'));
$this->ss->assign('status_filter', $zendesk_helper->getConfigValue('status_filter', 'lsolved'));
$this->ss->assign('priority_filter', $zendesk_helper->getConfigValue('priority_filter', 'any'));
$this->ss->assign('type_filter', $zendesk_helper->getConfigValue('type_filter', 'any'));
$this->ss->assign('statusoptions', $zendesk_helper->getStatusFilterOptions());
$this->ss->assign('priorityoptions', $zendesk_helper->getPriorityFilterOptions());
$this->ss->assign('typeoptions', $zendesk_helper->getTypeFilterOptions());
$this->ss->assign('columns', $zendesk_helper->getColumnOptions());
$this->ss->display('modules/zd_Tickets/tpls/personalconfig.tpl');
}
}
