/**
* Print preview for Ticket template
*
* @param $tt TicketTemplate object
*
* @return Nothing (call to classes members)
**/
static function showHelpdeskPreview(TicketTemplate $tt)
{
if (!$tt->getID()) {
return false;
}
if ($tt->getFromDBWithDatas($tt->getID())) {
$ticket = new Ticket();
$ticket->showFormHelpdesk(Session::getLoginUserID(), $tt->getID());
}
}
/**
* Get ticket template to use
* Use force_template first, then try on template define for type and category
* then use default template of active profile of connected user and then use default entity one
*
* @param $force_template integer tickettemplate_id to used (case of preview for example)
* (default 0)
* @param $type integer type of the ticket (default 0)
* @param $itilcategories_id integer ticket category (default 0)
* @param $entities_id integer (default -1)
*
* @since version 0.84
*
* @return ticket template object
**/
function getTicketTemplateToUse($force_template = 0, $type = 0, $itilcategories_id = 0, $entities_id = -1)
{
// Load ticket template if available :
$tt = new TicketTemplate();
$template_loaded = false;
if ($force_template) {
// with type and categ
if ($tt->getFromDBWithDatas($force_template, true)) {
$template_loaded = true;
}
}
if (!$template_loaded && $type && $itilcategories_id) {
$categ = new ITILCategory();
if ($categ->getFromDB($itilcategories_id)) {
$field = '';
switch ($type) {
case self::INCIDENT_TYPE:
$field = 'tickettemplates_id_incident';
break;
case self::DEMAND_TYPE:
$field = 'tickettemplates_id_demand';
break;
}
if (!empty($field) && $categ->fields[$field]) {
// without type and categ
if ($tt->getFromDBWithDatas($categ->fields[$field], false)) {
$template_loaded = true;
}
}
}
}
// If template loaded from type and category do not check after
if ($template_loaded) {
return $tt;
}
if (!$template_loaded) {
// load default profile one if not already loaded
if (isset($_SESSION['glpiactiveprofile']['tickettemplates_id']) && $_SESSION['glpiactiveprofile']['tickettemplates_id']) {
// with type and categ
if ($tt->getFromDBWithDatas($_SESSION['glpiactiveprofile']['tickettemplates_id'], true)) {
$template_loaded = true;
}
}
}
if (!$template_loaded && $entities_id >= 0) {
// load default entity one if not already loaded
if ($template_id = Entity::getUsedConfig('tickettemplates_id', $entities_id)) {
// with type and categ
if ($tt->getFromDBWithDatas($template_id, true)) {
$template_loaded = true;
}
}
}
// Check if profile / entity set type and category and try to load template for these values
if ($template_loaded) {
// template loaded for profile or entity
$newtype = $type;
$newitilcategories_id = $itilcategories_id;
// Get predefined values for ticket template
if (isset($tt->predefined['itilcategories_id']) && $tt->predefined['itilcategories_id']) {
$newitilcategories_id = $tt->predefined['itilcategories_id'];
}
if (isset($tt->predefined['type']) && $tt->predefined['type']) {
$newtype = $tt->predefined['type'];
}
if ($newtype && $newitilcategories_id) {
$categ = new ITILCategory();
if ($categ->getFromDB($newitilcategories_id)) {
$field = '';
switch ($newtype) {
case self::INCIDENT_TYPE:
$field = 'tickettemplates_id_incident';
break;
case self::DEMAND_TYPE:
$field = 'tickettemplates_id_demand';
break;
}
if (!empty($field) && $categ->fields[$field]) {
// without type and categ
if ($tt->getFromDBWithDatas($categ->fields[$field], false)) {
$template_loaded = true;
}
}
}
}
}
return $tt;
}
case "1":
// formulaire par defaut pour les incidents de la catégorie;
$template_id = $tickettemplates_id_incident;
break;
case "2":
// formulaire par defaut pour les demandes de la catégorie;
$template_id = $tickettemplates_id_demand;
break;
default:
// sans précision le formulaire est indiqué par défaut;
$template_id = "1";
//formulaire par defaut;
break;
}
$tt = new TicketTemplate();
$tt->getFromDBWithDatas($template_id, true);
$ttp = new TicketTemplatePredefinedField();
$predefined = $ttp->getPredefinedFields($template_id, true);
if (isset($predefined['itemtype'])) {
$ticket['itemtype'] = $predefined['itemtype'];
}
if (isset($predefined['items_id'])) {
$ticket['items_id'] = $predefined['items_id'];
}
if (isset($predefined['_users_id_observer'])) {
$ticket['_users_id_observer'] = $predefined['_users_id_observer'];
}
if (isset($predefined['_users_id_assign'])) {
$ticket['_users_id_assign'] = $predefined['_users_id_assign'];
}
if (isset($predefined['_users_id_requester'])) {
