function post_addItem()
{
global $CFG_GLPI;
if (isset($this->input['content'])) {
if (isset($this->input['_stock_image'])) {
$this->addImagePaste();
}
}
// Log this event
$username = '******';
if (isset($_SESSION["glpiname"])) {
$username = $_SESSION["glpiname"];
}
Event::log($this->fields['id'], "ticket", 4, "tracking", sprintf(__('%1$s adds the item %2$s'), $username, $this->fields['id']));
if (isset($this->input["_followup"]) && is_array($this->input["_followup"]) && strlen($this->input["_followup"]['content']) > 0) {
$fup = new TicketFollowup();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id']);
if (isset($this->input["_followup"]['content']) && strlen($this->input["_followup"]['content']) > 0) {
$toadd["content"] = $this->input["_followup"]['content'];
}
if (isset($this->input["_followup"]['is_private'])) {
$toadd["is_private"] = $this->input["_followup"]['is_private'];
}
// $toadd['_no_notif'] = true;
$fup->add($toadd);
}
if (isset($this->input["plan"]) && count($this->input["plan"]) || isset($this->input["actiontime"]) && $this->input["actiontime"] > 0) {
$task = new TicketTask();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id'], "actiontime" => $this->input["actiontime"]);
if (isset($this->input["plan"]) && count($this->input["plan"])) {
$toadd["plan"] = $this->input["plan"];
}
if (isset($_SESSION['glpitask_private'])) {
$toadd['is_private'] = $_SESSION['glpitask_private'];
}
// $toadd['_no_notif'] = true;
$task->add($toadd);
}
$ticket_ticket = new Ticket_Ticket();
// From interface
if (isset($this->input['_link'])) {
$this->input['_link']['tickets_id_1'] = $this->fields['id'];
// message if ticket's ID doesn't exist
if (!empty($this->input['_link']['tickets_id_2'])) {
if ($ticket_ticket->can(-1, CREATE, $this->input['_link'])) {
$ticket_ticket->add($this->input['_link']);
} else {
Session::addMessageAfterRedirect(__('Unknown ticket'), false, ERROR);
}
}
}
// From mailcollector : do not check rights
if (isset($this->input["_linkedto"])) {
$input2['tickets_id_1'] = $this->fields['id'];
$input2['tickets_id_2'] = $this->input["_linkedto"];
$input2['link'] = Ticket_Ticket::LINK_TO;
$ticket_ticket->add($input2);
}
// Manage SLT Level : add actions
foreach (array(SLT::TTR, SLT::TTO) as $sltType) {
list($dateField, $sltField) = SLT::getSltFieldNames($sltType);
if (isset($this->input[$sltField]) && $this->input[$sltField] > 0) {
$this->manageSltLevel($this->input[$sltField]);
}
}
// Add project task link if needed
if (isset($this->input['_projecttasks_id'])) {
$projecttask = new ProjectTask();
if ($projecttask->getFromDB($this->input['_projecttasks_id'])) {
$pt = new ProjectTask_Ticket();
$pt->add(array('projecttasks_id' => $this->input['_projecttasks_id'], 'tickets_id' => $this->fields['id']));
}
}
if (!empty($this->input['items_id'])) {
$item_ticket = new Item_Ticket();
foreach ($this->input['items_id'] as $itemtype => $items) {
foreach ($items as $items_id) {
$item_ticket->add(array('items_id' => $items_id, 'itemtype' => $itemtype, 'tickets_id' => $this->fields['id'], '_disablenotif' => true));
}
}
}
parent::post_addItem();
$this->manageValidationAdd($this->input);
// Processing Email
if ($CFG_GLPI["use_mailing"]) {
// Clean reload of the ticket
$this->getFromDB($this->fields['id']);
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
NotificationEvent::raiseEvent($type, $this);
}
if (isset($_SESSION['glpiis_ids_visible']) && !$_SESSION['glpiis_ids_visible']) {
Session::addMessageAfterRedirect(sprintf(__('%1$s (%2$s)'), __('Your ticket has been registered, its treatment is in progress.'), sprintf(__('%1$s: %2$s'), __('Ticket'), "<a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id=" . $this->fields['id'] . "'>" . $this->fields['id'] . "</a>")));
}
}
function post_addItem()
{
global $LANG, $CFG_GLPI;
// Add document if needed
$this->addFiles($this->fields['id']);
if (isset($this->input["_followup"]) && is_array($this->input["_followup"]) && strlen($this->input["_followup"]['content']) > 0) {
$fup = new TicketFollowup();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == "solved") {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id']);
if (isset($this->input["_followup"]['content']) && strlen($this->input["_followup"]['content']) > 0) {
$toadd["content"] = $this->input["_followup"]['content'];
}
if (isset($this->input["_followup"]['is_private'])) {
$toadd["is_private"] = $this->input["_followup"]['is_private'];
}
$toadd['_no_notif'] = true;
$fup->add($toadd);
}
if (isset($this->input["plan"]) || isset($this->input["_hour"]) && isset($this->input["_minute"]) && isset($this->input["realtime"]) && $this->input["realtime"] > 0) {
$task = new TicketTask();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == "solved") {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id']);
if (isset($this->input["_hour"])) {
$toadd["hour"] = $this->input["_hour"];
}
if (isset($this->input["_minute"])) {
$toadd["minute"] = $this->input["_minute"];
}
if (isset($this->input["plan"])) {
$toadd["plan"] = $this->input["plan"];
}
$toadd['_no_notif'] = true;
$task->add($toadd);
}
$ticket_ticket = new Ticket_Ticket();
// From interface
if (isset($this->input['_link'])) {
$this->input['_link']['tickets_id_1'] = $this->fields['id'];
if ($ticket_ticket->can(-1, 'w', $this->input['_link'])) {
$ticket_ticket->add($this->input['_link']);
}
}
// From mailcollector : do not check rights
if (isset($this->input["_linkedto"])) {
$input2['tickets_id_1'] = $this->fields['id'];
$input2['tickets_id_2'] = $this->input["_linkedto"];
$input2['link'] = Ticket_Ticket::LINK_TO;
$ticket_ticket->add($input2);
}
// Manage SLA Level : add actions
if (isset($this->input["slas_id"]) && $this->input["slas_id"] > 0 && isset($this->input["slalevels_id"]) && $this->input["slalevels_id"] > 0) {
$sla = new SLA();
if ($sla->getFromDB($this->input["slas_id"])) {
// Add first level in working table
if ($this->input["slalevels_id"] > 0) {
$sla->addLevelToDo($this);
}
}
}
// Add user groups linked to tickets
$ticket_user = new Ticket_User();
$group_ticket = new Group_Ticket();
if (isset($this->input["_users_id_requester"]) && ($this->input["_users_id_requester"] > 0 || isset($this->input["_users_id_requester_notif"]['alternative_email']) && !empty($this->input["_users_id_requester_notif"]['alternative_email']))) {
$input2 = array('tickets_id' => $this->fields['id'], 'users_id' => $this->input["_users_id_requester"], 'type' => self::REQUESTER);
if (isset($this->input["_users_id_requester_notif"])) {
foreach ($this->input["_users_id_requester_notif"] as $key => $val) {
$input2[$key] = $val;
}
}
$ticket_user->add($input2);
}
if (isset($this->input["_users_id_observer"]) && ($this->input["_users_id_observer"] > 0 || isset($this->input["_users_id_observer_notif"]['alternative_email']) && !empty($this->input["_users_id_observer_notif"]['alternative_email']))) {
$input2 = array('tickets_id' => $this->fields['id'], 'users_id' => $this->input["_users_id_observer"], 'type' => self::OBSERVER);
if (isset($this->input["_users_id_observer_notif"])) {
foreach ($this->input["_users_id_observer_notif"] as $key => $val) {
$input2[$key] = $val;
}
}
$ticket_user->add($input2);
}
if (isset($this->input["_users_id_assign"]) && $this->input["_users_id_assign"] > 0) {
$input2 = array('tickets_id' => $this->fields['id'], 'users_id' => $this->input["_users_id_assign"], 'type' => self::ASSIGN);
if (isset($this->input["_users_id_assign_notif"])) {
foreach ($this->input["_users_id_assign_notif"] as $key => $val) {
$input2[$key] = $val;
}
}
$ticket_user->add($input2);
}
if (isset($this->input["_groups_id_requester"]) && $this->input["_groups_id_requester"] > 0) {
$group_ticket->add(array('tickets_id' => $this->fields['id'], 'groups_id' => $this->input["_groups_id_requester"], 'type' => self::REQUESTER));
}
if (isset($this->input["_groups_id_assign"]) && $this->input["_groups_id_assign"] > 0) {
$group_ticket->add(array('tickets_id' => $this->fields['id'], 'groups_id' => $this->input["_groups_id_assign"], 'type' => self::ASSIGN));
}
if (isset($this->input["_groups_id_observer"]) && $this->input["_groups_id_observer"] > 0) {
$group_ticket->add(array('tickets_id' => $this->fields['id'], 'groups_id' => $this->input["_groups_id_observer"], 'type' => self::OBSERVER));
}
// Additional actors : using default notification parameters
// Observers : for mailcollector
if (isset($this->input["_additional_observers"]) && is_array($this->input["_additional_observers"]) && count($this->input["_additional_observers"])) {
$input2 = array('tickets_id' => $this->fields['id'], 'type' => self::OBSERVER);
foreach ($this->input["_additional_observers"] as $tmp) {
if (isset($tmp['users_id'])) {
foreach ($tmp as $key => $val) {
$input2[$key] = $val;
}
$ticket_user->add($input2);
}
}
}
if (isset($this->input["_additional_assigns"]) && is_array($this->input["_additional_assigns"]) && count($this->input["_additional_assigns"])) {
$input2 = array('tickets_id' => $this->fields['id'], 'type' => self::ASSIGN);
foreach ($this->input["_additional_assigns"] as $tmp) {
if (isset($tmp['users_id'])) {
foreach ($tmp as $key => $val) {
$input2[$key] = $val;
}
$ticket_user->add($input2);
}
}
}
if (isset($this->input["_additional_requesters"]) && is_array($this->input["_additional_requesters"]) && count($this->input["_additional_requesters"])) {
$input2 = array('tickets_id' => $this->fields['id'], 'type' => self::REQUESTER);
foreach ($this->input["_additional_requesters"] as $tmp) {
if (isset($tmp['users_id'])) {
foreach ($tmp as $key => $val) {
$input2[$key] = $val;
}
$ticket_user->add($input2);
}
}
}
//Action for send_validation rule
if (isset($this->input["_add_validation"]) && $this->input["_add_validation"] > 0) {
$validation = new Ticketvalidation();
$values['tickets_id'] = $this->fields['id'];
$values['users_id_validate'] = $this->input["_add_validation"];
if ($validation->can(-1, 'w', $values)) {
$validation->add($values);
Event::log($this->fields['id'], "ticket", 4, "tracking", $_SESSION["glpiname"] . " " . $LANG['log'][21]);
}
}
// Processing Email
if ($CFG_GLPI["use_mailing"]) {
// Clean reload of the ticket
$this->getFromDB($this->fields['id']);
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == "solved") {
$type = "solved";
}
NotificationEvent::raiseEvent($type, $this);
}
if (isset($_SESSION['glpiis_ids_visible']) && !$_SESSION['glpiis_ids_visible']) {
addMessageAfterRedirect($LANG['help'][18] . " (" . $LANG['job'][38] . " " . "<a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id=" . $this->fields['id'] . "'>" . $this->fields['id'] . "</a>)");
}
}
function post_addItem()
{
global $CFG_GLPI;
// Log this event
$username = '******';
if (isset($_SESSION["glpiname"])) {
$username = $_SESSION["glpiname"];
}
Event::log($this->fields['id'], "ticket", 4, "tracking", sprintf(__('%1$s adds the item %2$s'), $username, $this->fields['id']));
if (isset($this->input["_followup"]) && is_array($this->input["_followup"]) && strlen($this->input["_followup"]['content']) > 0) {
$fup = new TicketFollowup();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id']);
if (isset($this->input["_followup"]['content']) && strlen($this->input["_followup"]['content']) > 0) {
$toadd["content"] = $this->input["_followup"]['content'];
}
if (isset($this->input["_followup"]['is_private'])) {
$toadd["is_private"] = $this->input["_followup"]['is_private'];
}
$toadd['_no_notif'] = true;
$fup->add($toadd);
}
if (isset($this->input["plan"]) && count($this->input["plan"]) || isset($this->input["actiontime"]) && $this->input["actiontime"] > 0) {
$task = new TicketTask();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id'], "actiontime" => $this->input["actiontime"]);
if (isset($this->input["plan"]) && count($this->input["plan"])) {
$toadd["plan"] = $this->input["plan"];
}
if (isset($_SESSION['glpitask_private'])) {
$toadd['is_private'] = $_SESSION['glpitask_private'];
}
$toadd['_no_notif'] = true;
$task->add($toadd);
}
$ticket_ticket = new Ticket_Ticket();
// From interface
if (isset($this->input['_link'])) {
$this->input['_link']['tickets_id_1'] = $this->fields['id'];
// message if ticket's ID doesn't exist
if (!empty($this->input['_link']['tickets_id_2'])) {
if ($ticket_ticket->can(-1, 'w', $this->input['_link'])) {
$ticket_ticket->add($this->input['_link']);
} else {
Session::addMessageAfterRedirect(__('Unknown ticket'), false, ERROR);
}
}
}
// From mailcollector : do not check rights
if (isset($this->input["_linkedto"])) {
$input2['tickets_id_1'] = $this->fields['id'];
$input2['tickets_id_2'] = $this->input["_linkedto"];
$input2['link'] = Ticket_Ticket::LINK_TO;
$ticket_ticket->add($input2);
}
// Manage SLA Level : add actions
if (isset($this->input["slas_id"]) && $this->input["slas_id"] > 0 && isset($this->input["slalevels_id"]) && $this->input["slalevels_id"] > 0) {
$calendars_id = Entity::getUsedConfig('calendars_id', $this->fields['entities_id']);
$sla = new SLA();
if ($sla->getFromDB($this->input["slas_id"])) {
$sla->setTicketCalendar($calendars_id);
// Add first level in working table
if ($this->input["slalevels_id"] > 0) {
$sla->addLevelToDo($this);
}
// Replay action in case of open date is set before now
}
SlaLevel_Ticket::replayForTicket($this->getID());
}
parent::post_addItem();
//Action for send_validation rule
if (isset($this->input["_add_validation"])) {
$validations_to_send = array();
if (!is_array($this->input["_add_validation"])) {
$this->input["_add_validation"] = array($this->input["_add_validation"]);
}
foreach ($this->input["_add_validation"] as $validation) {
switch ($validation) {
case 'requester_supervisor':
if (isset($this->input['_groups_id_requester']) && $this->input['_groups_id_requester']) {
$users = Group_User::getGroupUsers($this->input['_groups_id_requester'], "is_manager='1'");
foreach ($users as $data) {
$validations_to_send[] = $data['id'];
}
}
break;
case 'assign_supervisor':
if (isset($this->input['_groups_id_assign']) && $this->input['_groups_id_assign']) {
$users = Group_User::getGroupUsers($this->input['_groups_id_assign'], "is_manager='1'");
foreach ($users as $data) {
$validations_to_send[] = $data['id'];
}
}
break;
default:
$validations_to_send[] = $validation;
}
}
// Keep only one
$validations_to_send = array_unique($validations_to_send);
$validation = new TicketValidation();
foreach ($validations_to_send as $users_id) {
if ($users_id > 0) {
$values = array();
$values['tickets_id'] = $this->fields['id'];
$values['users_id_validate'] = $users_id;
$values['_ticket_add'] = true;
// to know update by rules
if (isset($this->input["_rule_process"])) {
$values['_rule_process'] = $this->input["_rule_process"];
}
// if auto_import, tranfert it for validation
if (isset($this->input['_auto_import'])) {
$values['_auto_import'] = $this->input['_auto_import'];
}
// Cron or rule process of hability to do
if (Session::isCron() || isset($this->input["_auto_import"]) || isset($this->input["_rule_process"]) || $validation->can(-1, 'w', $values)) {
// cron or allowed user
$validation->add($values);
Event::log($this->fields['id'], "ticket", 4, "tracking", sprintf(__('%1$s updates the item %2$s'), $_SESSION["glpiname"], $this->fields['id']));
}
}
}
}
// Processing Email
if ($CFG_GLPI["use_mailing"]) {
// Clean reload of the ticket
$this->getFromDB($this->fields['id']);
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
NotificationEvent::raiseEvent($type, $this);
}
if (isset($_SESSION['glpiis_ids_visible']) && !$_SESSION['glpiis_ids_visible']) {
Session::addMessageAfterRedirect(sprintf(__('%1$s (%2$s)'), __('Your ticket has been registered, its treatment is in progress.'), sprintf(__('%1$s: %2$s'), __('Ticket'), "<a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id=" . $this->fields['id'] . "'>" . $this->fields['id'] . "</a>")));
}
}
/** Generate bigdump : add tickets to an item
*
* @param $type item type
* @param $ID item ID
* @param $ID_entity entity ID
**/
function addTracking($type, $ID, $ID_entity) {
global $percent, $DB, $MAX, $FIRST, $LAST;
$current_year = date("Y");
while (mt_rand(0,100)<$percent['tracking_on_item']) {
// ticket closed ?
$status = CommonITILObject::CLOSED;
$closedate = "";
$solvedate = "";
$opendate = time() - mt_rand(0, 365)*DAY_TIMESTAMP - mt_rand(0, 10)*HOUR_TIMESTAMP
- mt_rand(0, 60)*MINUTE_TIMESTAMP - mt_rand(0, 60);
if (mt_rand(0,100)<$percent['closed_tracking']) {
$rtype = mt_rand(0, 100);
if ($rtype<20) {
$status = CommonITILObject::SOLVED;
} else {
$status = CommonITILObject::CLOSED;
}
} else {
$rtype = mt_rand(0, 100);
if ($rtype<20) {
$status = CommonITILObject::INCOMING;
} else if ($rtype<40) {
$status = CommonITILObject::WAITING;
} else if ($rtype<80) {
$status = CommonITILObject::PLANNED;
$date3 = $opendate+mt_rand(10800, 7776000); // + entre 3 heures et 3 mois
$date4 = $date3+10800; // + 3 heures
} else {
$status = CommonITILObject::ASSIGNED;
}
}
// Author
$users[0] = mt_rand($FIRST['users_normal'], $LAST['users_postonly']);
// Assign user
$users[1] = 0;
if ($status != CommonITILObject::INCOMING) {
$users[1] = mt_rand($FIRST['users_sadmin'], $LAST['users_admin']);
}
$enterprise = 0;
if (mt_rand(0,100)<20) {
$enterprise = mt_rand($FIRST["enterprises"], $LAST['enterprises']);
}
$firstactiontime = mt_rand(0, 10)*DAY_TIMESTAMP+mt_rand(0, 10)*HOUR_TIMESTAMP
+mt_rand(0, 60)*MINUTE_TIMESTAMP;
$solvetime = 0;
$closetime = 0;
$actiontime = 0;
$solution = "";
$solutiontype = 0;
$due_date = $opendate + $firstactiontime+mt_rand(0, 10)*DAY_TIMESTAMP+
mt_rand(0, 10)*HOUR_TIMESTAMP+mt_rand(0, 60)*MINUTE_TIMESTAMP;
$duedatetoadd = date("Y-m-d H:i:s", intval($due_date));
if (($status == CommonITILObject::CLOSED) || ($status == CommonITILObject::SOLVED)) {
$solvetime = $firstactiontime+mt_rand(0, 10)*DAY_TIMESTAMP+mt_rand(0, 10)*HOUR_TIMESTAMP+
mt_rand(0, 60)*MINUTE_TIMESTAMP;
$solvedate = $opendate+$solvetime;
$closedate = $opendate+$solvetime;
$actiontime = mt_rand(0, 10)*HOUR_TIMESTAMP+
mt_rand(0, 60)*MINUTE_TIMESTAMP;
if ($status == CommonITILObject::CLOSED) {
$closetime = $solvetime+mt_rand(0, 5)*DAY_TIMESTAMP+mt_rand(0, 10)*HOUR_TIMESTAMP+
mt_rand(0, 60)*MINUTE_TIMESTAMP;
$closedate = $opendate+$closetime;
}
$solutiontype = mt_rand($FIRST['solutiontypes'], $LAST['solutiontypes']);
$solution = "Solution '".Toolbox::getRandomString(20);
}
$updatedate = $opendate+max($firstactiontime, $solvetime, $closetime);
$hour_cost = 100;
$closedatetoadd = 'NULL';
if (!empty($closedate)) {
$closedatetoadd = date("Y-m-d H:i:s", intval($closedate));
}
$solvedatetoadd = 'NULL';
if (!empty($solvedate)) {
$solvedatetoadd = date("Y-m-d H:i:s",intval($solvedate));
}
$t = new Ticket();
$tID = $t->add(toolbox::addslashes_deep(
array('entities_id' => $ID_entity,
'name' => "Title '".Toolbox::getRandomString(20),
'date' => date("Y-m-d H:i:s", intval($opendate)),
'closedate' => $closedatetoadd,
'solvedate' => $solvedatetoadd,
'date_mod' => date("Y-m-d H:i:s", intval($updatedate)),
'users_id_lastupdater' => $users[0],
'status' => $status,
'users_id_recipient' => $users[0],
'requesttypes_id' => mt_rand(0,6),
'_suppliers_id_assign' => $enterprise,
'itemtype' => $type,
'items_id' => $ID,
'content' => "tracking '".Toolbox::getRandomString(15),
'urgency' => mt_rand(1,5),
'impact' => mt_rand(1,5),
'priority' => mt_rand(1,5),
'itilcategories_id' => mt_rand(0, $MAX['tracking_category']),
'type' => mt_rand(1,2),
'solutiontypes_id' => $solutiontype,
'locations_id' => mt_rand($FIRST['locations'],
$LAST['locations']),
'solution' => $solution,
'actiontime' => $actiontime,
'due_date' => $duedatetoadd,
'close_delay_stat' => $closetime,
'solve_delay_stat' => $solvetime,
'takeintoaccount_delay_stat' => $firstactiontime,
'_users_id_requester' => $users[0],
'_users_id_assign' => $users[1],
'_groups_id_assign' => mt_rand($FIRST["techgroups"],
$LAST['techgroups']),
'_groups_id_requester' => mt_rand($FIRST["groups"], $LAST['groups']),
)));
// Add followups
$i = 0;
$fID = 0;
$first = true;
$date = 0;
$tf = new TicketFollowup();
while (mt_rand(0,100)<$percent['followups']) {
if ($first) {
$date = $opendate+$firstactiontime;
$first = false;
} else {
$date += mt_rand(3600, 7776000);
}
$tf->add(toolbox::addslashes_deep(
array('tickets_id' => $tID,
'date' => date("Y-m-d H:i:s", $date),
'users_id' => $users[1],
'content' => "followup $i '".Toolbox::getRandomString(15),
'requesttypes_id' => mt_rand(0, 3))));
$i++;
}
$tt = new TicketTask();
while (mt_rand(0,100)<$percent['tasks']) {
$doplan=false;
if ($first) {
$date = $opendate+$firstactiontime;
$first = false;
$doplan = true;
} else {
$date += mt_rand(3600, 7776000);
}
$begin = $end = 'NULL';
$assign_user = 0;
$state = 1;
if ($status == CommonITILObject::PLANNED && $doplan) {
$endtask = date("Y-m-d H:i:s", $date4);
if ($endtask < date("Y-m-d H:i:s")) {
$state = 2; // done
}
}
$params = toolbox::addslashes_deep(
array('tickets_id' => $tID,
'taskcategories_id' => mt_rand($FIRST['taskcategory'], $LAST['taskcategory']),
'date' => date("Y-m-d H:i:s",$date),
'users_id' => $users[1],
'content' => "task $i '".Toolbox::getRandomString(15),
'is_private' => mt_rand(0,1),
'state' => $state,
'users_id_tech' => $users[1]));
if ($status == CommonITILObject::PLANNED && $doplan) {
$params['plan'] = array('begin' => date("Y-m-d H:i:s", $date3),
'end' => $endtask);
}
$tt->add($params);
$i++;
}
$tc = new TicketCost();
$params = toolbox::addslashes_deep(
array('tickets_id' => $tID,
'entities_id' => $ID_entity,
'begin_date' => date("Y-m-d H:i:s", intval($opendate)),
'name' => "C'ost",
'cost_time' => $hour_cost,
'actiontime' => floor($actiontime/2)));
// Insert satisfaction for stats
if ($status == CommonITILObject::CLOSED
&& mt_rand(0,100) < $percent['satisfaction']) {
$answerdate = 'NULL';
if (mt_rand(0,100) < $percent['answersatisfaction']) {
$answerdate = $closedatetoadd;
}
$ts = new TicketSatisfaction();
$ts->add(toolbox::addslashes_deep(
array('tickets_id' => $tID,
'type' => mt_rand(1,2),
'date_begin' => $closedatetoadd,
'date_answer' => $answerdate,
'satisfaction' => mt_rand(0,5),
'comment' => "comment ' satisfaction $tID")));
}
}
}
foreach ($_POST["item"] as $key => $val) {
if ($val == 1) {
$input = array('tickets_id' => $key, 'users_id_validate' => $_POST['users_id_validate'], 'comment_submission' => $_POST['comment_submission']);
if ($valid->can(-1, 'w', $input)) {
$valid->add($input);
}
}
}
break;
case "add_task":
$task = new TicketTask();
foreach ($_POST["item"] as $key => $val) {
if ($val == 1) {
$input = array('tickets_id' => $key, 'taskcategories_id' => $_POST['taskcategories_id'], 'content' => $_POST['content']);
if ($task->can(-1, 'w', $input)) {
$task->add($input);
}
}
}
break;
case "add_actor":
$ticket = new Ticket();
foreach ($_POST["item"] as $key => $val) {
if ($val == 1) {
$input = array('id' => $key);
if (isset($_POST['_ticket_requester'])) {
$input['_ticket_requester'] = $_POST['_ticket_requester'];
}
if (isset($_POST['_ticket_observer'])) {
$input['_ticket_observer'] = $_POST['_ticket_observer'];
}
You should have received a copy of the GNU General Public License
along with GLPI; if not, write to the Free Software Foundation, Inc.,
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA.
--------------------------------------------------------------------------
*/
// ----------------------------------------------------------------------
// Original Author of file:
// Purpose of file:
// ----------------------------------------------------------------------
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
checkCentralAccess();
$task = new TicketTask();
if (isset($_POST["add"])) {
$task->check(-1, 'w', $_POST);
$task->add($_POST);
Event::log($task->getField('tickets_id'), "ticket", 4, "tracking", $_SESSION["glpiname"] . " " . $LANG['log'][21]);
glpi_header(getItemTypeFormURL('Ticket') . "?id=" . $task->getField('tickets_id'));
} else {
if (isset($_POST["delete"])) {
$task->check($_POST['id'], 'd');
$task->delete($_POST);
Event::log($task->getField('tickets_id'), "ticket", 4, "tracking", $_SESSION["glpiname"] . " " . $LANG['log'][21]);
glpi_header(getItemTypeFormURL('Ticket') . "?id=" . $task->getField('tickets_id'));
} else {
if (isset($_POST["update"])) {
$task->check($_POST["id"], 'w');
$task->update($_POST);
Event::log($task->getField('tickets_id'), "ticket", 4, "tracking", $_SESSION["glpiname"] . " " . $LANG['log'][21]);
glpi_header($_SERVER['HTTP_REFERER']);
}
/**
* remove old groups to a ticket when a new group assigned
* called by "pre_item_add" hook on Group_Ticket object
* @param CommonDBTM $item the ticket object
*/
static function addHistoryOnAddGroup(CommonDBTM $item)
{
global $DB;
if ($_SESSION['plugins']['escalade']['config']['remove_group'] == false) {
return true;
}
//if group sent is not an assign group, return
if ($item->input['type'] != CommonITILActor::ASSIGN) {
return;
}
$tickets_id = $item->input['tickets_id'];
$groups_id = $item->input['groups_id'];
//if group already assigned, return
$group_ticket = new Group_Ticket();
$condition = "tickets_id = {$tickets_id} AND groups_id = {$groups_id} AND type = 2";
if ($group_ticket->find($condition)) {
unset($_SESSION['plugin_escalade']['keep_users']);
return;
}
$item->fields['status'] = CommonITILObject::ASSIGNED;
//add line in history table
$history = new PluginEscaladeHistory();
$history->add(array('tickets_id' => $tickets_id, 'groups_id' => $groups_id));
//remove old user(s) (pass if user added by new ticket form)
$backtrace = debug_backtrace();
$first_trace = array_pop($backtrace);
if (strpos($first_trace['file'], 'ticket.form.php') === false || $first_trace['function'] != "add" || !$first_trace['object'] instanceof Ticket) {
self::removeAssignUsers($tickets_id);
}
//add a task to inform the escalation (pass if solution)
if (isset($_SESSION['plugin_escalade']['solution'])) {
unset($_SESSION['plugin_escalade']['solution']);
return $item;
}
if ($_SESSION['plugins']['escalade']['config']['task_history']) {
$group = new Group();
$group->getFromDB($groups_id);
$task = new TicketTask();
$task->add(array('tickets_id' => $tickets_id, 'is_private' => true, 'state' => 0, 'content' => __("escalated to the group", "escalade") . " " . $group->getName()));
}
//check if event is not triggered by behaviors plugin
//to prevent user remove when "add technician group" option is active
if (strpos($first_trace['file'], 'ticket.form.php') !== false && $first_trace['function'] == "add" && $first_trace['object'] instanceof Ticket) {
return;
}
if ($_SESSION['plugins']['escalade']['config']['ticket_last_status'] != -1) {
$ticket = new Ticket();
$ticket->update(array('id' => $tickets_id, 'status' => $_SESSION['plugins']['escalade']['config']['ticket_last_status']));
}
return $item;
}
static function finishAdd($item)
{
if (isset($_SESSION['plugin_escalation_ticketcopy']) && count($_SESSION['plugin_escalation_ticketcopy']) > 0) {
if (isset($_SESSION['plugin_escalation_ticketcopy']['followup'])) {
$ticketFollowup = new TicketFollowup();
foreach ($_SESSION['plugin_escalation_ticketcopy']['followup'] as $follows_id) {
$a_followups = $ticketFollowup->find("`id`='" . $follows_id . "'");
foreach ($a_followups as $data) {
unset($data['id']);
$data = Toolbox::addslashes_deep($data);
$data['tickets_id'] = $item->getID();
$ticketFollowup->add($data);
}
}
}
if (isset($_SESSION['plugin_escalation_ticketcopy']['task'])) {
$ticketTask = new TicketTask();
foreach ($_SESSION['plugin_escalation_ticketcopy']['task'] as $tasks_id) {
$a_tasks = $ticketTask->find("`id`='" . $tasks_id . "'", "`id`");
foreach ($a_tasks as $data) {
unset($data['id']);
$data = Toolbox::addslashes_deep($data);
$data['tickets_id'] = $item->getID();
foreach ($data as $key => $value) {
if ($value == '') {
unset($data[$key]);
}
}
$ticketTask->add($data);
}
}
}
unset($_SESSION['plugin_escalation_ticketcopy']);
}
}
