/** * @see NotificationTargetCommonITILObject::getDatasForObject() **/ function getDatasForObject(CommonDBTM $item, array $options, $simple = false) { global $CFG_GLPI, $DB; // Common ITIL datas $datas = parent::getDatasForObject($item, $options, $simple); // Specific datas $costs = TicketCost::getCostsSummary($item->getField("id")); $datas["##ticket.costfixed##"] = $costs['costfixed']; $datas["##ticket.costmaterial##"] = $costs['costmaterial']; $datas["##ticket.costtime##"] = $costs['costtime']; $datas["##ticket.totalcost##"] = $costs['totalcost']; $datas['##ticket.urlvalidation##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $item->getField("id") . "_TicketValidation\$1"); $datas['##ticket.globalvalidation##'] = TicketValidation::getStatus($item->getField('global_validation')); $datas['##ticket.type##'] = Ticket::getTicketTypeName($item->getField('type')); $datas['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $item->getField('requesttypes_id')); $autoclose_value = Entity::getUsedConfig('autoclose_delay', $this->getEntity(), '', Entity::CONFIG_NEVER); $datas['##ticket.autoclose##'] = __('Never'); $datas['##lang.ticket.autoclosewarning##'] = ""; if ($autoclose_value > 0) { $datas['##ticket.autoclose##'] = $autoclose_value; $datas['##lang.ticket.autoclosewarning##'] = sprintf(_n('Without a reply, the ticket will be automatically closed after %s day', 'Without a reply, the ticket will be automatically closed after %s days', $autoclose_value), $autoclose_value); } $datas['##ticket.sla##'] = ''; if ($item->getField('slas_id')) { $datas['##ticket.sla##'] = Dropdown::getDropdownName('glpi_slas', $item->getField('slas_id')); } $datas['##ticket.location##'] = ''; if ($item->getField('locations_id')) { $datas['##ticket.location##'] = Dropdown::getDropdownName('glpi_locations', $item->getField('locations_id')); } // is ticket deleted $datas['##ticket.isdeleted##'] = Dropdown::getYesNo($item->getField('is_deleted')); //Tags associated with the object linked to the ticket $datas['##ticket.itemtype##'] = ''; $datas['##ticket.item.name##'] = ''; $datas['##ticket.item.serial##'] = ''; $datas['##ticket.item.otherserial##'] = ''; $datas['##ticket.item.location##'] = ''; $datas['##ticket.item.contact'] = ''; $datas['##ticket.item.contactnumber##'] = ''; $datas['##ticket.item.user##'] = ''; $datas['##ticket.item.group##'] = ''; $datas['##ticket.item.model##'] = ''; if (isset($item->fields['itemtype']) && ($hardware = getItemForItemtype($item->fields['itemtype'])) && isset($item->fields["items_id"]) && $hardware->getFromDB($item->fields["items_id"])) { //Object type $datas['##ticket.itemtype##'] = $hardware->getTypeName(); //Object name $datas['##ticket.item.name##'] = $hardware->getField('name'); //Object serial if ($hardware->isField('serial')) { $datas['##ticket.item.serial##'] = $hardware->getField('serial'); } //Object contact if ($hardware->isField('contact')) { $datas['##ticket.item.contact##'] = $hardware->getField('contact'); } //Object contact num if ($hardware->isField('contact_num')) { $datas['##ticket.item.contactnumber##'] = $hardware->getField('contact_num'); } //Object otherserial if ($hardware->isField('otherserial')) { $datas['##ticket.item.otherserial##'] = $hardware->getField('otherserial'); } //Object location if ($hardware->isField('locations_id')) { $datas['##ticket.item.location##'] = Dropdown::getDropdownName('glpi_locations', $hardware->getField('locations_id')); } //Object user if ($hardware->getField('users_id')) { $user_tmp = new User(); if ($user_tmp->getFromDB($hardware->getField('users_id'))) { $datas['##ticket.item.user##'] = $user_tmp->getName(); } } //Object group if ($hardware->getField('groups_id')) { $datas['##ticket.item.group##'] = Dropdown::getDropdownName('glpi_groups', $hardware->getField('groups_id')); } $modeltable = getSingular($hardware->getTable()) . "models"; $modelfield = getForeignKeyFieldForTable($modeltable); if ($hardware->isField($modelfield)) { $datas['##ticket.item.model##'] = Dropdown::getDropdownName($modeltable, $hardware->getField($modelfield)); } } // Get tasks, followups, log, validation, satisfaction, linked tickets if (!$simple) { // Linked tickets $linked_tickets = Ticket_Ticket::getLinkedTicketsTo($item->getField('id')); $datas['linkedtickets'] = array(); if (count($linked_tickets)) { $linkedticket = new Ticket(); foreach ($linked_tickets as $data) { if ($linkedticket->getFromDB($data['tickets_id'])) { $tmp = array(); $tmp['##linkedticket.id##'] = $data['tickets_id']; $tmp['##linkedticket.link##'] = Ticket_Ticket::getLinkName($data['link']); $tmp['##linkedticket.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $data['tickets_id']); $tmp['##linkedticket.title##'] = $linkedticket->getField('name'); $tmp['##linkedticket.content##'] = $linkedticket->getField('content'); $datas['linkedtickets'][] = $tmp; } } } $datas['##ticket.numberoflinkedtickets##'] = count($datas['linkedtickets']); $restrict = "`tickets_id`='" . $item->getField('id') . "'"; $problems = getAllDatasFromTable('glpi_problems_tickets', $restrict); $datas['problems'] = array(); if (count($problems)) { $problem = new Problem(); foreach ($problems as $data) { if ($problem->getFromDB($data['problems_id'])) { $tmp = array(); $tmp['##problem.id##'] = $data['problems_id']; $tmp['##problem.date##'] = $problem->getField('date'); $tmp['##problem.title##'] = $problem->getField('name'); $tmp['##problem.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "problem_" . $data['problems_id']); $tmp['##problem.content##'] = $problem->getField('content'); $datas['problems'][] = $tmp; } } } $datas['##ticket.numberofproblems##'] = count($datas['problems']); $restrict = "`tickets_id`='" . $item->getField('id') . "'"; if (!isset($options['additionnaloption']['show_private']) || !$options['additionnaloption']['show_private']) { $restrict .= " AND `is_private` = '0'"; } $restrict .= " ORDER BY `date` DESC, `id` ASC"; //Task infos $tasks = getAllDatasFromTable('glpi_tickettasks', $restrict); $datas['tasks'] = array(); foreach ($tasks as $task) { $tmp = array(); $tmp['##task.isprivate##'] = Dropdown::getYesNo($task['is_private']); $tmp['##task.author##'] = Html::clean(getUserName($task['users_id'])); $tmp['##task.category##'] = Dropdown::getDropdownName('glpi_taskcategories', $task['taskcategories_id']); $tmp['##task.date##'] = Html::convDateTime($task['date']); $tmp['##task.description##'] = $task['content']; $tmp['##task.time##'] = Ticket::getActionTime($task['actiontime']); $tmp['##task.status##'] = Planning::getState($task['state']); $tmp['##task.user##'] = ""; $tmp['##task.begin##'] = ""; $tmp['##task.end##'] = ""; if (!is_null($task['begin'])) { $tmp['##task.user##'] = Html::clean(getUserName($task['users_id_tech'])); $tmp['##task.begin##'] = Html::convDateTime($task['begin']); $tmp['##task.end##'] = Html::convDateTime($task['end']); } $datas['tasks'][] = $tmp; } $datas['##ticket.numberoftasks##'] = count($datas['tasks']); //Followup infos $followups = getAllDatasFromTable('glpi_ticketfollowups', $restrict); $datas['followups'] = array(); foreach ($followups as $followup) { $tmp = array(); $tmp['##followup.isprivate##'] = Dropdown::getYesNo($followup['is_private']); $tmp['##followup.author##'] = Html::clean(getUserName($followup['users_id'])); $tmp['##followup.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $followup['requesttypes_id']); $tmp['##followup.date##'] = Html::convDateTime($followup['date']); $tmp['##followup.description##'] = $followup['content']; $datas['followups'][] = $tmp; } $datas['##ticket.numberoffollowups##'] = count($datas['followups']); //Validation infos $restrict = "`tickets_id`='" . $item->getField('id') . "'"; if (isset($options['validation_id']) && $options['validation_id']) { $restrict .= " AND `glpi_ticketvalidations`.`id` = '" . $options['validation_id'] . "'"; } $restrict .= " ORDER BY `submission_date` DESC, `id` ASC"; $validations = getAllDatasFromTable('glpi_ticketvalidations', $restrict); $datas['validations'] = array(); foreach ($validations as $validation) { $tmp = array(); $tmp['##validation.submission.title##'] = sprintf(__('An approval request has been submitted by %s'), Html::clean(getUserName($validation['users_id']))); $tmp['##validation.answer.title##'] = sprintf(__('An answer to an an approval request was produced by %s'), Html::clean(getUserName($validation['users_id_validate']))); $tmp['##validation.author##'] = Html::clean(getUserName($validation['users_id'])); $tmp['##validation.status##'] = TicketValidation::getStatus($validation['status']); $tmp['##validation.storestatus##'] = $validation['status']; $tmp['##validation.submissiondate##'] = Html::convDateTime($validation['submission_date']); $tmp['##validation.commentsubmission##'] = $validation['comment_submission']; $tmp['##validation.validationdate##'] = Html::convDateTime($validation['validation_date']); $tmp['##validation.validator##'] = Html::clean(getUserName($validation['users_id_validate'])); $tmp['##validation.commentvalidation##'] = $validation['comment_validation']; $datas['validations'][] = $tmp; } // Ticket Satisfaction $inquest = new TicketSatisfaction(); $datas['##satisfaction.type##'] = ''; $datas['##satisfaction.datebegin##'] = ''; $datas['##satisfaction.dateanswered##'] = ''; $datas['##satisfaction.satisfaction##'] = ''; $datas['##satisfaction.description##'] = ''; if ($inquest->getFromDB($item->getField('id'))) { // internal inquest if ($inquest->fields['type'] == 1) { $datas['##ticket.urlsatisfaction##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $item->getField("id") . '_Ticket$3'); // external inquest } else { if ($inquest->fields['type'] == 2) { $datas['##ticket.urlsatisfaction##'] = Entity::generateLinkSatisfaction($item); } } $datas['##satisfaction.type##'] = $inquest->getTypeInquestName($inquest->getfield('type')); $datas['##satisfaction.datebegin##'] = Html::convDateTime($inquest->fields['date_begin']); $datas['##satisfaction.dateanswered##'] = Html::convDateTime($inquest->fields['date_answered']); $datas['##satisfaction.satisfaction##'] = $inquest->fields['satisfaction']; $datas['##satisfaction.description##'] = $inquest->fields['comment']; } //costs infos $restrict = "`tickets_id`='" . $item->getField('id') . "'"; $restrict .= " ORDER BY `begin_date` DESC, `id` ASC"; $costs = getAllDatasFromTable('glpi_ticketcosts', $restrict); $datas['costs'] = array(); foreach ($costs as $cost) { $tmp = array(); $tmp['##cost.name##'] = $cost['name']; $tmp['##cost.comment##'] = $cost['comment']; $tmp['##cost.datebegin##'] = Html::convDate($cost['begin_date']); $tmp['##cost.dateend##'] = Html::convDate($cost['end_date']); $tmp['##cost.time##'] = $item->getActionTime($cost['actiontime']); $tmp['##cost.costtime##'] = Html::formatNumber($cost['cost_time']); $tmp['##cost.costfixed##'] = Html::formatNumber($cost['cost_fixed']); $tmp['##cost.costmaterial##'] = Html::formatNumber($cost['cost_material']); $tmp['##cost.totalcost##'] = TicketCost::computeTotalCost($cost['actiontime'], $cost['cost_time'], $cost['cost_fixed'], $cost['cost_material']); $tmp['##cost.budget##'] = Dropdown::getDropdownName('glpi_budgets', $cost['budgets_id']); $datas['costs'][] = $tmp; } } return $datas; }