/**
* clone of function Ticket::showFormHelpdesk()
*/
static function getHelpdesk($ID = 0, $ticket_template = false)
{
global $DB, $CFG_GLPI;
// * Added by plugin survey ticket
$ticket = new Ticket();
// * End of adding
if (!Session::haveRight("create_ticket", "1")) {
return false;
}
if (!$ticket_template && (Session::haveRight('validate_incident', 1) || Session::haveRight('validate_request', 1))) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = Session::getLoginUserID();
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(Session::getLoginUserID()) > 0) {
echo "<a href='{$url_validate}' title=\"" . __s('Ticket waiting for your approval') . "\"\n alt=\"" . __s('Ticket waiting for your approval') . "\">" . __('Tickets awaiting approval') . "</a><br><br>";
}
}
$query = "SELECT `realname`, `firstname`, `name`\n FROM `glpi_users`\n WHERE `id` = '{$ID}'";
$result = $DB->query($query);
$email = UserEmail::getDefaultForUser($ID);
// Set default values...
$default_values = array('_users_id_requester_notif' => array('use_notification' => $email == "" ? 0 : 1), 'nodelegate' => 1, '_users_id_requester' => 0, 'name' => '', 'content' => '', 'itilcategories_id' => 0, 'locations_id' => 0, 'urgency' => 3, 'itemtype' => '', 'items_id' => 0, 'entities_id' => $_SESSION['glpiactive_entity'], 'plan' => array(), 'global_validation' => 'none', 'due_date' => 'NULL', 'slas_id' => 0, '_add_validation' => 0, 'type' => Entity::getUsedConfig('tickettype', $_SESSION['glpiactive_entity'], '', Ticket::INCIDENT_TYPE), '_right' => "id");
// Get default values from posted values on reload form
if (!$ticket_template) {
if (isset($_POST)) {
$values = $_POST;
}
}
// Restore saved value or override with page parameter
$saved = $ticket->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
if (!$ticket_template) {
echo "<form method='post' name='helpdeskform' action='" . $CFG_GLPI["root_doc"] . "/front/tracking.injector.php' enctype='multipart/form-data'>";
}
$delegating = User::getDelegateGroupsForUser($values['entities_id']);
if (count($delegating)) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th colspan='2'>" . __('This ticket concerns me') . " ";
$rand = Dropdown::showYesNo("nodelegate", $values['nodelegate']);
$params = array('nodelegate' => '__VALUE__', 'rand' => $rand, 'right' => "delegate", '_users_id_requester' => $values['_users_id_requester'], '_users_id_requester_notif' => $values['_users_id_requester_notif'], 'use_notification' => $values['_users_id_requester_notif']['use_notification'], 'entity_restrict' => $_SESSION["glpiactive_entity"]);
Ajax::UpdateItemOnSelectEvent("dropdown_nodelegate" . $rand, "show_result" . $rand, $CFG_GLPI["root_doc"] . "/ajax/dropdownDelegationUsers.php", $params);
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</th><th>" . __('Check your personnal information');
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'><td colspan='2' class='center'>";
echo "<div id='show_result{$rand}'>";
$self = new Ticket();
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
} else {
$values['_right'] = "delegate";
}
$self->showActorAddFormOnCreate(CommonITILActor::REQUESTER, $values);
echo "</div>";
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</td><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
}
echo "</td></tr>";
echo "</table></div>";
echo "<input type='hidden' name='_users_id_recipient' value='" . Session::getLoginUserID() . "'>";
} else {
// User as requester
$values['_users_id_requester'] = Session::getLoginUserID();
if ($CFG_GLPI['use_check_pref']) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Check your personnal information') . "</th></tr>";
echo "<tr class='tab_bg_1'><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
echo "</td></tr>";
echo "</table></div>";
}
}
echo "<input type='hidden' name='_from_helpdesk' value='1'>";
echo "<input type='hidden' name='requesttypes_id' value='" . RequestType::getDefault('helpdesk') . "'>";
// Load ticket template if available :
$tt = $ticket->getTicketTemplateToUse($ticket_template, $values['type'], $values['itilcategories_id'], $_SESSION["glpiactive_entity"]);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
$predefined_fields = array();
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($values[$predeffield]) && isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
$values[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
} else {
// Not defined options set as hidden field
echo "<input type='hidden' name='{$predeffield}' value='{$predefvalue}'>";
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
if ($CFG_GLPI['urgency_mask'] == 1 << 3 || $tt->isHiddenField('urgency')) {
// Dont show dropdown if only 1 value enabled or field is hidden
echo "<input type='hidden' name='urgency' value='" . $values['urgency'] . "'>";
}
// Display predefined fields if hidden
if ($tt->isHiddenField('itemtype')) {
echo "<input type='hidden' name='itemtype' value='" . $values['itemtype'] . "'>";
echo "<input type='hidden' name='items_id' value='" . $values['items_id'] . "'>";
}
if ($tt->isHiddenField('locations_id')) {
echo "<input type='hidden' name='locations_id' value='" . $values['locations_id'] . "'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Describe the incident or request') . "</th><th>";
if (Session::isMultiEntitiesMode()) {
echo "(" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</td>";
echo "<td>";
Ticket::dropdownType('type', array('value' => $values['type'], 'on_change' => 'submit()'));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</td>";
echo "<td>";
$condition = "`is_helpdeskvisible`='1'";
switch ($values['type']) {
case Ticket::DEMAND_TYPE:
$condition .= " AND `is_request`='1'";
break;
default:
// Ticket::INCIDENT_TYPE :
$condition .= " AND `is_incident`='1'";
}
$opt = array('value' => $values['itilcategories_id'], 'condition' => $condition, 'on_change' => 'submit()');
if ($values['itilcategories_id'] && $tt->isMandatoryField("itilcategories_id")) {
$opt['display_emptychoice'] = false;
}
ITILCategory::dropdown($opt);
echo "</td></tr>";
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
if (!$tt->isHiddenField('urgency')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency')) . "</td>";
echo "<td>";
Ticket::dropdownUrgency(array('value' => $values["urgency"]));
echo "</td></tr>";
}
}
if (empty($delegating) && NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Inform me about the actions taken') . "</td>";
echo "<td>";
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
}
$_POST['value'] = $values['_users_id_requester'];
$_POST['field'] = '_users_id_requester_notif';
$_POST['use_notification'] = $values['_users_id_requester_notif']['use_notification'];
include GLPI_ROOT . "/ajax/uemailUpdate.php";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
if (!$tt->isHiddenField('itemtype')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Hardware type'), $tt->getMandatoryMark('itemtype')) . "</td>";
echo "<td>";
Ticket::dropdownMyDevices($values['_users_id_requester'], $_SESSION["glpiactive_entity"], $values['itemtype'], $values['items_id']);
Ticket::dropdownAllDevices("itemtype", $values['itemtype'], $values['items_id'], 0, $values['_users_id_requester'], $_SESSION["glpiactive_entity"]);
echo "<span id='item_ticket_selection_information'></span>";
echo "</td></tr>";
}
}
if (!$tt->isHiddenField('locations_id')) {
echo "<tr class='tab_bg_1'><td>";
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo "</td><td>";
Location::dropdown(array('value' => $values["locations_id"]));
echo "</td></tr>";
}
if (!$tt->isHiddenField('name') || $tt->isPredefinedField('name')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name')) . "</td>";
echo "<td><input type='text' maxlength='250' size='80' name='name'\n value=\"" . $values['name'] . "\"></td></tr>";
}
if (!$tt->isHiddenField('content') || $tt->isPredefinedField('content')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content')) . "</td>";
// * Changed by plugin surveyticket
// * Added by plugin surveyticket
$psTicketTemplate = new PluginSurveyticketTicketTemplate();
$psSurvey = new PluginSurveyticketSurvey();
$plugin_surveyticket_surveys_id = 0;
$a_tickettemplates = current($psTicketTemplate->find("`tickettemplates_id`='" . $tt->fields['id'] . "'\n AND `type`='" . $values['type'] . "'\n AND `is_helpdesk`='1'"));
if (isset($a_tickettemplates['plugin_surveyticket_surveys_id'])) {
echo "<td>";
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->getFromDB($a_tickettemplates['plugin_surveyticket_surveys_id']);
if ($psSurvey->fields['is_active'] == 1) {
$plugin_surveyticket_surveys_id = $a_tickettemplates['plugin_surveyticket_surveys_id'];
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->startSurvey($plugin_surveyticket_surveys_id);
}
} else {
echo "<td><textarea name='content' cols='80' rows='14'>" . $values['content'] . "</textarea>";
}
// * End of change
echo "</td></tr>";
}
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s (%2$s)'), __('File'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt='" . __s('Help') . "' onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
echo " ";
Ticket::showDocumentAddButton(60);
echo "</td>";
echo "<td><div id='uploadfiles'><input type='file' name='filename[]' value='' size='60'></div>";
echo "</td></tr>";
if (!$ticket_template) {
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2' class='center'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
echo "<input type='submit' name='add' value=\"" . __s('Submit message') . "\" class='submit'>";
echo "</td></tr>";
}
echo "</table></div>";
if (!$ticket_template) {
Html::closeForm();
}
}
/**
* Display item used to select a pattern for a criteria
*
* @param $name criteria name
* @param $ID the given criteria
* @param $condition condition used
* @param $value the pattern (default '')
* @param $test Is to test rule ? (false by default)
**/
function displayCriteriaSelectPattern($name, $ID, $condition, $value = "", $test = false)
{
$crit = $this->getCriteria($ID);
$display = false;
$tested = false;
if (isset($crit['type']) && ($test || in_array($condition, array(self::PATTERN_IS, self::PATTERN_IS_NOT, self::PATTERN_NOT_UNDER, self::PATTERN_UNDER)))) {
switch ($crit['type']) {
case "yesonly":
Dropdown::showYesNo($name, $crit['table'], 0);
$display = true;
break;
case "yesno":
Dropdown::showYesNo($name, $crit['table']);
$display = true;
break;
case "dropdown":
$param = array('name' => $name, 'value' => $value);
if (isset($crit['condition'])) {
$param['condition'] = $crit['condition'];
}
Dropdown::show(getItemTypeForTable($crit['table']), $param);
$display = true;
break;
case "dropdown_users":
User::dropdown(array('value' => $value, 'name' => $name, 'right' => 'all'));
$display = true;
break;
case "dropdown_tracking_itemtype":
Dropdown::showItemTypes($name, array_keys(Ticket::getAllTypesForHelpdesk()));
$display = true;
break;
case "dropdown_urgency":
Ticket::dropdownUrgency(array('name' => $name, 'value' => $value));
$display = true;
break;
case "dropdown_impact":
Ticket::dropdownImpact(array('name' => $name, 'value' => $value));
$display = true;
break;
case "dropdown_priority":
Ticket::dropdownPriority(array('name' => $name, 'value' => $value));
$display = true;
break;
case "dropdown_status":
Ticket::dropdownStatus(array('name' => $name, 'value' => $value));
$display = true;
break;
case "dropdown_tickettype":
Ticket::dropdownType($name, array('value' => $value));
$display = true;
break;
}
$tested = true;
}
//Not a standard condition
if (!$tested) {
$display = $this->displayAdditionalRuleCondition($condition, $crit, $name, $value, $test);
}
if ($condition == self::PATTERN_EXISTS || $condition == self::PATTERN_DOES_NOT_EXISTS) {
echo "<input type='hidden' name='{$name}' value='1'>";
$display = true;
}
if (!$display && ($rc = getItemForItemtype($this->rulecriteriaclass))) {
Html::autocompletionTextField($rc, "pattern", array('name' => $name, 'value' => $value, 'size' => 70));
}
}
/**
* Print the helpdesk
*
* @param $ID int : ID of the user who want to display the Helpdesk
* @param $from_helpdesk int : is display from the helpdesk.php ?
*
* @return nothing (print the helpdesk)
**/
function printHelpDesk($ID, $from_helpdesk)
{
global $DB, $CFG_GLPI, $LANG;
if (!haveRight("create_ticket", "1")) {
return false;
}
if (haveRight('validate_ticket', 1)) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = getLoginUserID();
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(getLoginUserID()) > 0) {
echo "<a href='{$url_validate}' title=\"" . $LANG['validation'][15] . "\"\n alt=\"" . $LANG['validation'][15] . "\">" . $LANG['validation'][33] . "</a><br><br>";
}
}
$query = "SELECT `email`, `realname`, `firstname`, `name`\n FROM `glpi_users`\n WHERE `id` = '{$ID}'";
$result = $DB->query($query);
$email = $DB->result($result, 0, "email");
// Get saved data from a back system
$use_email_notification = 1;
if ($email == "") {
$use_email_notification = 0;
}
$itemtype = 0;
$items_id = "";
$content = "";
$title = "";
$ticketcategories_id = 0;
$urgency = 3;
$type = 0;
if (isset($_SESSION["helpdeskSaved"]['_users_id_requester_notif']) && isset($_SESSION["helpdeskSaved"]['_users_id_requester_notif']['use_notification'])) {
$use_email_notification = stripslashes($_SESSION["helpdeskSaved"]['_users_id_requester_notif']['use_notification']);
}
if (isset($_SESSION["helpdeskSaved"]["email"])) {
$email = stripslashes($_SESSION["helpdeskSaved"]["user_email"]);
}
if (isset($_SESSION["helpdeskSaved"]["itemtype"])) {
$itemtype = stripslashes($_SESSION["helpdeskSaved"]["itemtype"]);
}
if (isset($_SESSION["helpdeskSaved"]["items_id"])) {
$items_id = stripslashes($_SESSION["helpdeskSaved"]["items_id"]);
}
if (isset($_SESSION["helpdeskSaved"]["content"])) {
$content = cleanPostForTextArea($_SESSION["helpdeskSaved"]["content"]);
}
if (isset($_SESSION["helpdeskSaved"]["name"])) {
$title = stripslashes($_SESSION["helpdeskSaved"]["name"]);
}
if (isset($_SESSION["helpdeskSaved"]["ticketcategories_id"])) {
$ticketcategories_id = stripslashes($_SESSION["helpdeskSaved"]["ticketcategories_id"]);
}
if (isset($_SESSION["helpdeskSaved"]["type"])) {
$type = stripslashes($_SESSION["helpdeskSaved"]["type"]);
}
if (isset($_SESSION["helpdeskSaved"]["urgency"])) {
$urgency = stripslashes($_SESSION["helpdeskSaved"]["urgency"]);
}
unset($_SESSION["helpdeskSaved"]);
echo "<form method='post' name='helpdeskform' action='" . $CFG_GLPI["root_doc"] . "/front/tracking.injector.php' enctype='multipart/form-data'>";
echo "<input type='hidden' name='_from_helpdesk' value='{$from_helpdesk}'>";
echo "<input type='hidden' name='requesttypes_id' value='" . RequestType::getDefault('helpdesk') . "'>";
if ($CFG_GLPI['urgency_mask'] == 1 << 3) {
// Dont show dropdown if only 1 value enabled
echo "<input type='hidden' name='urgency' value='3'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='center'><table class='tab_cadre'>";
echo "<tr><th colspan='2'>" . $LANG['job'][11] . " : ";
if (isMultiEntitiesMode()) {
echo " (" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['joblist'][29] . " : </td>";
echo "<td>";
Ticket::dropdownUrgency("urgency", $urgency);
echo "</td></tr>";
}
if (NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][8] . " : </td>";
echo "<td>";
$_REQUEST['value'] = getLoginUserID();
$_REQUEST['field'] = '_users_id_requester_notif';
$_REQUEST['use_notification'] = $use_email_notification;
include GLPI_ROOT . "/ajax/uemailUpdate.php";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][24] . " : </td>";
echo "<td>";
Ticket::dropdownMyDevices(getLoginUserID(), $_SESSION["glpiactive_entity"]);
Ticket::dropdownAllDevices("itemtype", $itemtype, $items_id, 0, $_SESSION["glpiactive_entity"]);
echo "</td></tr>";
}
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][17] . " : </td><td>";
Ticket::dropdownType('type', $type);
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][36] . " : </td><td>";
Dropdown::show('TicketCategory', array('value' => $ticketcategories_id, 'condition' => '`is_helpdeskvisible`=1'));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][57] . " : </td>";
echo "<td><input type='text' maxlength='250' size='50' name='name' value='{$title}'></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2'><textarea name='content' cols='78' rows='14'>{$content}</textarea>";
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['document'][2] . " (" . Document::getMaxUploadSize() . ") : ";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt='" . $LANG['central'][7] . "' onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
echo "</td>";
echo "<td><input type='file' name='filename' value='' size='25'></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2' class='center'>";
echo "<input type='submit' value=\"" . $LANG['help'][14] . "\" class='submit'>";
echo "</td></tr>";
echo "</table></div></form>";
}
public function showEquals($searchopt, $value, $edit = true)
{
$inputname = $searchopt['linkfield'];
switch ($searchopt['table'] . "." . $searchopt['linkfield']) {
case "glpi_tickets.status":
if ($edit) {
Ticket::dropdownStatus($inputname, $value, 1);
} else {
echo Ticket::getStatus($value);
}
break;
case "glpi_tickets.priority":
if ($edit) {
Ticket::dropdownPriority($inputname, $value, true, true);
} else {
echo Ticket::getPriorityName(trim($value));
}
break;
case "glpi_tickets.impact":
if ($edit) {
Ticket::dropdownImpact($inputname, $value, true);
} else {
echo Ticket::getImpactName($value);
}
break;
case "glpi_tickets.urgency":
if ($edit) {
Ticket::dropdownUrgency($inputname, $value, true);
} else {
echo Ticket::getUrgencyName($value);
}
break;
case "glpi_tickets.global_validation":
if ($edit) {
TicketValidation::dropdownStatus($inputname, array('value' => $value, 'all' => 1));
} else {
TicketValidation::getStatus($value);
}
break;
case "glpi_users.name":
if ($edit) {
User::dropdown(array('name' => $inputname, 'value' => $value, 'comments' => false, 'all' => -1, 'right' => 'all'));
} else {
echo getUserName($value);
}
break;
case "glpi_ticketvalidations.status":
if ($edit) {
TicketValidation::dropdownStatus($inputname, array('value' => $value, 'all' => 1));
} else {
echo TicketValidation::getStatus($value);
}
break;
}
}
/**
* @param $options array
**/
function displayActionSelectPattern($options = array())
{
$display = false;
$param['value'] = '';
if (isset($options['value'])) {
$param['value'] = $options['value'];
}
switch ($options["action_type"]) {
//If a regex value is used, then always display an autocompletiontextfield
case "regex_result":
case "append_regex_result":
Html::autocompletionTextField($this, "value", $param);
break;
case 'fromuser':
case 'fromitem':
Dropdown::showYesNo("value", $param['value'], 0);
$display = true;
break;
default:
$actions = Rule::getActionsByType($options["sub_type"]);
if (isset($actions[$options["field"]]['type'])) {
switch ($actions[$options["field"]]['type']) {
case "dropdown":
$table = $actions[$options["field"]]['table'];
$param['name'] = "value";
if (isset($actions[$options["field"]]['condition'])) {
$param['condition'] = $actions[$options["field"]]['condition'];
}
Dropdown::show(getItemTypeForTable($table), $param);
$display = true;
break;
case "dropdown_tickettype":
Ticket::dropdownType('value', $param);
$display = true;
break;
case "dropdown_assign":
$param['name'] = 'value';
$param['right'] = 'own_ticket';
User::dropdown($param);
$display = true;
break;
case "dropdown_users":
$param['name'] = 'value';
$param['right'] = 'all';
User::dropdown($param);
$display = true;
break;
case "dropdown_urgency":
$param['name'] = 'value';
Ticket::dropdownUrgency($param);
$display = true;
break;
case "dropdown_impact":
$param['name'] = 'value';
Ticket::dropdownImpact($param);
$display = true;
break;
case "dropdown_priority":
if ($_POST["action_type"] != 'compute') {
$param['name'] = 'value';
Ticket::dropdownPriority($param);
}
$display = true;
break;
case "dropdown_status":
$param['name'] = 'value';
Ticket::dropdownStatus($param);
$display = true;
break;
case "yesonly":
Dropdown::showYesNo("value", $param['value'], 0);
$display = true;
break;
case "yesno":
Dropdown::showYesNo("value", $param['value']);
$display = true;
break;
case "dropdown_management":
$param['name'] = 'value';
$param['management_restrict'] = 2;
$param['withtemplate'] = false;
Dropdown::showGlobalSwitch(0, $param);
$display = true;
break;
case "dropdown_users_validate":
$used = array();
if ($item = getItemForItemtype($options["sub_type"])) {
$rule_data = getAllDatasFromTable('glpi_ruleactions', "`action_type` = 'add_validation'\n AND `field` = 'users_id_validate'\n AND `" . $item->getRuleIdField() . "`\n = '" . $options[$item->getRuleIdField()] . "'");
foreach ($rule_data as $data) {
$used[] = $data['value'];
}
}
$param['name'] = 'value';
$param['right'] = array('validate_incident', 'validate_request');
$param['used'] = $used;
User::dropdown($param);
$display = true;
break;
case "dropdown_groups_validate":
$used = array();
if ($item = getItemForItemtype($options["sub_type"])) {
$rule_data = getAllDatasFromTable('glpi_ruleactions', "`action_type` = 'add_validation'\n AND `field` = 'groups_id_validate'\n AND `" . $item->getRuleIdField() . "`\n = '" . $options[$item->getRuleIdField()] . "'");
foreach ($rule_data as $data) {
$used[] = $data['value'];
}
}
$condition = "(SELECT count(`users_id`)\n FROM `glpi_groups_users`\n WHERE `groups_id` = `glpi_groups`.`id`)";
$param['name'] = 'value';
$param['condition'] = $condition;
$param['right'] = array('validate_incident', 'validate_request');
$param['used'] = $used;
Group::dropdown($param);
$display = true;
break;
case "dropdown_validation_percent":
$ticket = new Ticket();
echo $ticket->getValueToSelect('validation_percent', 'value', $param['value']);
$display = true;
break;
default:
if ($rule = getItemForItemtype($options["sub_type"])) {
$display = $rule->displayAdditionalRuleAction($actions[$options["field"]], $param['value']);
}
break;
}
}
if (!$display) {
Html::autocompletionTextField($this, "value", $param);
}
}
}
// Specific cases
switch ($searchopt['table'] . "." . $searchopt['field']) {
case "glpi_tickets.status":
Ticket::dropdownStatus($inputname, $_REQUEST['value'], 1);
$display = true;
break;
case "glpi_tickets.priority":
Ticket::dropdownPriority($inputname, $_REQUEST['value'], true, true);
$display = true;
break;
case "glpi_tickets.impact":
Ticket::dropdownImpact($inputname, $_REQUEST['value'], true);
$display = true;
break;
case "glpi_tickets.urgency":
Ticket::dropdownUrgency($inputname, $_REQUEST['value'], true);
$display = true;
break;
case "glpi_tickets.global_validation":
TicketValidation::dropdownStatus($inputname, array('value' => $_REQUEST['value'], 'all' => 1));
$display = true;
break;
case "glpi_users.name":
User::dropdown(array('name' => $inputname, 'value' => $_REQUEST['value'], 'comments' => false, 'all' => -1, 'right' => 'all'));
$display = true;
break;
case "glpi_ticketvalidations.status":
TicketValidation::dropdownStatus($inputname, array('value' => $_REQUEST['value'], 'all' => 1));
$display = true;
break;
}
/**
* @param $options array
**/
function displayActionSelectPattern($options = array())
{
$display = false;
switch ($_POST["action_type"]) {
//If a regex value is used, then always display an autocompletiontextfield
case "regex_result":
case "append_regex_result":
Html::autocompletionTextField($this, "value");
break;
case 'fromuser':
case 'fromitem':
Dropdown::showYesNo("value", 0, 0);
$display = true;
break;
default:
$actions = Rule::getActionsByType($options["sub_type"]);
if (isset($actions[$options["field"]]['type'])) {
switch ($actions[$options["field"]]['type']) {
case "dropdown":
$table = $actions[$options["field"]]['table'];
$param = array('name' => "value");
if (isset($actions[$options["field"]]['condition'])) {
$param['condition'] = $actions[$options["field"]]['condition'];
}
Dropdown::show(getItemTypeForTable($table), $param);
$display = true;
break;
case "dropdown_tickettype":
Ticket::dropdownType('value');
$display = true;
break;
case "dropdown_assign":
User::dropdown(array('name' => 'value', 'right' => 'own_ticket'));
$display = true;
break;
case "dropdown_users":
User::dropdown(array('name' => 'value', 'right' => 'all'));
$display = true;
break;
case "dropdown_urgency":
Ticket::dropdownUrgency(array('name' => 'value'));
$display = true;
break;
case "dropdown_impact":
Ticket::dropdownImpact(array('name' => 'value'));
$display = true;
break;
case "dropdown_priority":
if ($_POST["action_type"] != 'compute') {
Ticket::dropdownPriority(array('name' => 'value'));
}
$display = true;
break;
case "dropdown_status":
Ticket::dropdownStatus(array('name' => "value"));
$display = true;
break;
case "yesonly":
Dropdown::showYesNo("value", 0, 0);
$display = true;
break;
case "yesno":
Dropdown::showYesNo("value");
$display = true;
break;
case "dropdown_management":
Dropdown::showGlobalSwitch(0, array('name' => 'value', 'management_restrict' => 2, 'withtemplate' => false));
$display = true;
break;
case "dropdown_users_validate":
User::dropdown(array('name' => "value", 'right' => array('validate_incident', 'validate_request')));
$display = true;
break;
default:
if ($rule = getItemForItemtype($options["sub_type"])) {
$display = $rule->displayAdditionalRuleAction($actions[$options["field"]]);
}
break;
}
}
if (!$display) {
Html::autocompletionTextField($this, "value");
}
}
}
public static function show($ID, $from_helpdesk)
{
global $LANG, $CFG_GLPI, $DB;
//$logged = $_SESSION['glpiID'];
if (!isset($_REQUEST['session'])) {
$IDO = Session::getLoginUserID();
} else {
$IDO = $_REQUEST['session'];
}
$logged = $ID;
/*
echo $logged."logged2 ";
echo Session::getLoginUserID()."session ";
*/
if (isset($_REQUEST['id'])) {
$ID = $_REQUEST['id'];
$_SESSION["glpiID"] = $_REQUEST['id'];
$query = "SELECT `profiles_id` AS id\nFROM `glpi_profiles_users`\nWHERE `users_id` = " . $IDO . "\nORDER BY `glpi_profiles_users`.`profiles_id` DESC";
$result = $DB->query($query);
$cont = $DB->numrows($result);
$profile = $DB->fetch_assoc($result);
} else {
$ID = $_SESSION['glpiID'];
$_SESSION['glpiID'] = $_SESSION['glpiID'];
$query = "SELECT `profiles_id` AS id\nFROM `glpi_profiles_users`\nWHERE `users_id` = " . $IDO . "\nORDER BY `glpi_profiles_users`.`profiles_id` DESC";
$result = $DB->query($query);
$cont = $DB->numrows($result);
$profile = $DB->fetch_assoc($result);
}
/*
echo $ID."id ";
echo $_SESSION['glpiID']."glpiid ";
echo $_SESSION['logged']."logged ";
echo $logged."logged2 ";
*/
if (!Session::haveRight("ticket", CREATE)) {
return false;
}
if (Session::haveRight('validate_ticket', 1)) {
// if (Session::haveRightsOr('ticketvalidation', array(TicketValidation::VALIDATEREQUEST, TicketValidation::VALIDATEINCIDENT))) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = Session::getLoginUserID();
//$opt['contains'][1] = $ID;
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(Session::getLoginUserID()) > 0) {
//if (TicketValidation::getNumberTicketsToValidate( $ID >0) {
echo "<a href='{$url_validate}' title=\"" . $LANG['validation'][15] . "\"\n alt=\"" . $LANG['validation'][15] . "\">" . $LANG['validation'][33] . "</a><br><br>";
}
}
// Stevenes Donato
//email user
$query = "SELECT gu.id, ge.email, gu.`firstname`, gu.`realname`, gu.`name`\n FROM `glpi_users` gu, glpi_useremails ge\n WHERE gu.`id` = '{$ID}'\n\t\t\t\t\t AND ge.users_id = gu.id ";
$result = $DB->query($query);
$email = $DB->result($result, 0, "email");
$user_name = $DB->result($result, 0, "firstname") . " ";
$user_sname = $DB->result($result, 0, "realname");
//categories
$query_cat = "SELECT id, completename\n\t\t\t\t\t\t\tFROM `glpi_itilcategories` \n\t\t\t\t\t\t\tWHERE `is_helpdeskvisible` = 1";
$result_cat = $DB->query($query_cat);
$itilcategories_id = $DB->fetch_assoc($result_cat);
$sql_user = "******";
$result_user = $DB->query($sql_user);
$user = $DB->fetch_assoc($result_user);
// Get saved data from a back system
$use_email_notification = 1;
if ($email == "") {
$use_email_notification = 0;
}
$itemtype = 0;
$items_id = "";
$content = "";
$title = "";
//$itilcategories_id = 0;
$urgency = 3;
if (isset($_SESSION["helpdeskSaved"]["use_email_notification"])) {
$use_email_notification = stripslashes($_SESSION["helpdeskSaved"]["use_email_notification"]);
}
if (isset($_SESSION["helpdeskSaved"]["email"])) {
$email = stripslashes($_SESSION["helpdeskSaved"]["user_email"]);
}
if (isset($_SESSION["helpdeskSaved"]["itemtype"])) {
$itemtype = stripslashes($_SESSION["helpdeskSaved"]["itemtype"]);
}
if (isset($_SESSION["helpdeskSaved"]["items_id"])) {
$items_id = stripslashes($_SESSION["helpdeskSaved"]["items_id"]);
}
if (isset($_SESSION["helpdeskSaved"]["content"])) {
$content = cleanPostForTextArea($_SESSION["helpdeskSaved"]["content"]);
}
if (isset($_SESSION["helpdeskSaved"]["name"])) {
$title = stripslashes($_SESSION["helpdeskSaved"]["name"]);
}
if (isset($_SESSION["helpdeskSaved"]["itilcategories_id"])) {
//$itilcategories_id = stripslashes($_SESSION["helpdeskSaved"]["itilcategories_id"]);
$itilcategories_id = $_SESSION["helpdeskSaved"]["itilcategories_id"];
}
if (isset($_SESSION["helpdeskSaved"]["urgency"])) {
$urgency = stripslashes($_SESSION["helpdeskSaved"]["urgency"]);
}
unset($_SESSION["helpdeskSaved"]);
echo "<form method='post' name=\"helpdeskform\" action=\"" . $CFG_GLPI["root_doc"] . "/plugins/mobile/front/tracking.injector.php?ido=" . $IDO . "\" enctype=\"multipart/form-data\">";
echo "<input type='hidden' name='_from_helpdesk' value='{$from_helpdesk}'>";
if ($CFG_GLPI['urgency_mask'] == 1 << 3) {
// Dont show dropdown if only 1 value enabled
echo "<input type='hidden' name='urgency' value='3'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='force_left input_right'><table class='tab_cadre'>";
echo "<tr><th colspan='1'>" . $LANG['job'][11] . " : </th></tr>";
echo "<tr><th colspan='1'>";
if (Session::isMultiEntitiesMode()) {
echo " (" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
//Requerente
if ($cont != "1" && $profile != "1") {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['job'][4] . " : </td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td >";
// Dropdown::show('ITILCategories', array('value' => $user,'condition'=>'is_deleted=0'));
//Dropdown::showFromArray("user_id", $user);
echo "\n\n<script>\nfunction getComboA(sel) {\n var id = sel.options[sel.selectedIndex].value; \n //var name = sel.options[sel.selectedIndex].id;\n //document.getElementById('user').innerHTML = id;\n window.location.assign('" . $CFG_GLPI['root_doc'] . "/plugins/mobile/front/helpdesk.php?id='+id+'&session=" . $IDO . "'); \n}\n</script> ";
echo "<select id='sel_user' onchange='getComboA(this)'>";
echo '<option value=" "> -- Selecione -- </option>';
while ($user = $DB->fetch_array($result_user)) {
echo "<option value=" . $user['id'] . " id= \"" . $user['name'] . " " . $user['sname'] . " \">" . $user['name'] . " " . $user['sname'] . "</option>";
}
echo "</select>";
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['job'][4] . " : </td></tr>";
echo "<tr class='center tab_bg_1'>";
echo "<td >" . $user_name . $user_sname . "</td></tr>";
echo "<input type='hidden' name='logged' value='" . $logged . "'>";
}
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['joblist'][29] . " : </td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>";
//Ticket::dropdownUrgency("urgency",$urgency);
Ticket::dropdownUrgency(array('value' => $values["urgency"]));
echo "</td></tr>";
}
if (NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][8] . " :</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td >";
Dropdown::showYesNo('use_email_notification', $use_email_notification);
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['plugin_mobile']["email"] . " :</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td ><input type='text' id='user_email' name='user_email' value=\"{$email}\" size='40' onchange=\"use_email_notification.value='1'\">";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][24] . " : </td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td >";
Item_Ticket::dropdownMyDevices(Session::getLoginUserID(), $_SESSION["glpiactive_entity"]);
//Ticket::dropdownMyDevices($ID,$_SESSION["glpiactive_entity"]);
echo "</td></tr>";
}
//Stevenes Donato
echo "<tr class='tab_bg_1'>";
echo "<td class='force_left'>" . $LANG['common'][36] . " :</td></tr>";
echo "<tr class='tab_bg_1'><td>";
//Dropdown::show('TicketCategory', array('value' => $itilcategories_id,'condition'=>'`is_helpdeskvisible`=1'));
//Dropdown::show('ITILCategory', array('value' => $itilcategories_id,'condition'=>'`is_helpdeskvisible`=1'));
//Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]);
//Dropdown::showFromArray("completename", $itilcategories_id);
echo "<script>\n\t\tfunction getCat(sel) {\n\t\t //var x = document.getElementById('sel_cat').value;\n\t\t var cat = sel.options[sel.selectedIndex].value; \n\t\t //document.getElementById('demo').innerHTML = 'Categoria: ' + cat;\n\t\t //document.getElementById('demo').innerHTML = '<input type=\\'text\\' name=\\'itilcategories_id\\' value=\\' +cat+ \\'/>';\n\t\t document.getElementById('categoria').value = cat;\t\t \n\t\t}\n\t\t</script>";
echo "<select id='sel_cat' onchange='getCat(this)'>";
echo '<option value=" "> -- ' . $LANG['dropdown'][35] . '-- </option>';
while ($cat = $DB->fetch_array($result_cat)) {
echo "<option value=" . $cat['id'] . " id= \"" . $cat['completename'] . " \">" . $cat['completename'] . " </option>";
}
echo "</select>" . "\n";
echo "</td></tr>";
echo "<tr><td>";
//echo '<label for="itilcategories_id" id="demo"></label>';
//echo "<span id='demo'></span>";
echo "<input id='categoria' type='hidden' name='itilcategories_id' value='' />";
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][57] . " :</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td ><input type='text' maxlength='250' size='50' name='name' value=\"{$title}\" required ></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['joblist'][6] . " :</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='1'><textarea name='content' cols='78' rows='14' required >{$content}</textarea>";
echo "</td></tr>";
echo "<tr class='tab_bg_1'><td>" . $LANG['document'][2] . " (" . Document::getMaxUploadSize() . ") :";
/*
* we hide the picture (aide.png) to prevent the form openning in other window,
* outside the mobile plugin layout.
echo "<img src=\"".$CFG_GLPI["root_doc"]."/pics/aide.png\" class='pointer' alt=\"".
$LANG['central'][7]."\" onclick=\"window.open('".$CFG_GLPI["root_doc"].
"/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
*/
echo "<input type='hidden' name='ido' value='" . $IDO . "'>";
?>
<script>
function getID() {
var ido = document.getElementById('ido').value;
document.getElementById('session').innerHTML = "$_SESSION['logged']="+ido;
//window.location.assign('".$CFG_GLPI['root_doc']."/plugins/mobile/front/helpdesk.php?id='+id+'&session=".$IDO."');
}
</script>
<div id="session" style="display:none;"></div>
<?php
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td><input type='file' class='ui-input-text ui-body-null ui-corner-all ui-shadow-inset ui-body-c' name='filename' value=\"\" size='25'></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='1' class='center'>";
echo "<input type='submit' value=\"" . $LANG['help'][14] . "\" class='submit' >";
echo "</td></tr>";
echo "</table></div>";
//</form>";
Html::closeForm();
}
Contract::dropdownAlert($search["linkfield"], 0);
break;
case "glpi_tickets.status":
Ticket::dropdownStatus($search["linkfield"]);
break;
case "glpi_tickets.type":
Ticket::dropdownType($search["linkfield"]);
break;
case "glpi_tickets.priority":
Ticket::dropdownPriority($search["linkfield"]);
break;
case "glpi_tickets.impact":
Ticket::dropdownImpact($search["linkfield"]);
break;
case "glpi_tickets.urgency":
Ticket::dropdownUrgency($search["linkfield"]);
break;
case "glpi_tickets.global_validation":
TicketValidation::dropdownStatus($search["linkfield"]);
break;
default:
// Specific plugin Type case
$plugdisplay = false;
if ($plug = isPluginItemType($_POST["itemtype"])) {
$plugdisplay = doOneHook($plug['plugin'], 'MassiveActionsFieldsDisplay', array('itemtype' => $_POST["itemtype"], 'options' => $search));
}
$already_display = false;
if (isset($search['datatype'])) {
switch ($search['datatype']) {
case "date":
showDateFormItem($search["field"]);
function showFormEdit($params, $options = array())
{
global $LANG, $CFG_GLPI;
if ($params['id'] > 0) {
$this->check($params['id'], 'r');
} else {
// Create item
$this->check(-1, 'w');
}
echo "<form method='POST' \n action='" . $CFG_GLPI["root_doc"] . "/plugins/formcreator/front/target.form.php'>";
echo "<input type='hidden' name='plugin_formcreator_forms_id' \n value='" . $this->fields['plugin_formcreator_forms_id'] . "' />";
echo "<input type='hidden' name='id' \n value='" . $this->fields['id'] . "' />";
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe fix_tab_height'>";
echo "<tr>";
echo "<th colspan='2'>" . $LANG['plugin_formcreator']["target"][5] . "</th>";
echo "<th colspan='2'>" . $LANG['plugin_formcreator']["target"][3] . "</th>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['plugin_formcreator']["target"][4] . " :</td>";
echo '<td><input type="text" name="name"
value="' . $this->fields['name'] . '" size="54"/></td>';
echo "</td>";
echo "<td>" . __('Category') . " :</td>";
echo "<td>";
Dropdown::show('ITILCategory', array('value' => $this->fields["itilcategories_id"]));
echo "</td>";
echo "</tr>";
echo "<tr>";
echo "<td rowspan='3'>";
echo __('Description') . " :";
echo "</td><td rowspan='3'>";
echo "<textarea name='content' cols='65' rows='12'>" . $this->fields['content'] . "</textarea>";
echo "</td>";
echo "<td>" . __('Type') . " :</td>";
echo "<td>";
echo '<select name="type">';
if ($this->fields['type'] == 2) {
echo '<option value="2">' . __('Request') . '</option>';
echo '<option value="1">' . __('Incident') . '</option>';
} else {
echo '<option value="2">' . __('Request') . '</option>';
echo '<option value="1" SELECTED>' . __('Incident') . '</option>';
}
echo '</select>';
echo "</td>";
echo "</tr><tr>";
echo "<td>" . __('Urgency') . " :</td>";
echo "<td>";
Ticket::dropdownUrgency(array("urgency", $this->fields["urgency"]));
echo "</td>";
echo "</tr><tr>";
echo "<td rownspan='2'>" . __('Priority') . " :</td>";
echo "<td>";
CommonITILObject::dropdownPriority(array("priority", $this->fields["priority"]));
echo "</td>";
echo "</tr>";
echo "<tr>";
echo "<td class='center' colspan='2'>";
echo "<input class='submit' type='submit' value='" . __('Update') . "' name='update'>";
echo "</td>";
echo "<td class='center' colspan='2'>";
echo "<input class='submit' type='submit' value='" . __('Purge') . "' name='delete'>";
echo "</td>";
echo "</tr>";
echo "</table>";
echo "</div>";
Html::closeForm();
self::popupContent($this->fields['plugin_formcreator_forms_id']);
}