function processEmail()
{
$data = $this->getEmailRequest();
if ($data['ticketId'] && ($ticket = Ticket::lookup($data['ticketId']))) {
if ($msgid = $ticket->postMessage($data, 'Email')) {
return $ticket;
}
}
if (($thread = ThreadEntry::lookupByEmailHeaders($data)) && $thread->postEmail($data)) {
return $thread->getTicket();
}
return $this->createTicket($data);
}
function createTicket($mid)
{
global $ost;
if (!($mailinfo = $this->getHeaderInfo($mid))) {
return false;
}
// TODO: If the content-type of the message is 'message/rfc822',
// then this is a message with the forwarded message as the
// attachment. Download the body and pass it along to the mail
// parsing engine.
$info = Mail_Parse::splitHeaders($mailinfo['header']);
if (strtolower($info['Content-Type']) == 'message/rfc822') {
if ($wrapped = $this->getPart($mid, 'message/rfc822')) {
require_once INCLUDE_DIR . 'api.tickets.php';
// Simulate piping the contents into the system
$api = new TicketApiController();
$parser = new EmailDataParser();
if ($data = $parser->parse($wrapped)) {
return $api->processEmail($data);
}
}
// If any of this fails, create the ticket as usual
}
//Is the email address banned?
if ($mailinfo['email'] && TicketFilter::isBanned($mailinfo['email'])) {
//We need to let admin know...
$ost->logWarning(_S('Ticket denied'), sprintf(_S('Banned email — %s'), $mailinfo['email']), false);
return true;
//Report success (moved or delete)
}
// Parse MS TNEF emails
if (($struct = imap_fetchstructure($this->mbox, $mid)) && ($attachments = $this->getAttachments($struct))) {
foreach ($attachments as $i => $info) {
if (0 === strcasecmp('application/ms-tnef', $info['type'])) {
try {
$data = $this->decode(imap_fetchbody($this->mbox, $mid, $info['index']), $info['encoding']);
$tnef = new TnefStreamParser($data);
$this->tnef = $tnef->getMessage();
// No longer considered an attachment
unset($attachments[$i]);
// There should only be one of these
break;
} catch (TnefException $ex) {
// Noop -- winmail.dat remains an attachment
}
}
}
}
$vars = $mailinfo;
$vars['name'] = $mailinfo['name'];
$vars['subject'] = $mailinfo['subject'] ?: '[No Subject]';
$vars['emailId'] = $mailinfo['emailId'] ?: $this->getEmailId();
$vars['to-email-id'] = $mailinfo['emailId'] ?: 0;
$vars['flags'] = new ArrayObject();
if ($this->isBounceNotice($mid)) {
// Fetch the original References and assign to 'references'
if ($headers = $this->getOriginalMessageHeaders($mid)) {
$vars['references'] = $headers['references'];
$vars['in-reply-to'] = @$headers['in-reply-to'] ?: null;
}
// Fetch deliver status report
$vars['message'] = $this->getDeliveryStatusMessage($mid) ?: $this->getBody($mid);
$vars['thread-type'] = 'N';
$vars['flags']['bounce'] = true;
} else {
$vars['message'] = $this->getBody($mid);
$vars['flags']['bounce'] = TicketFilter::isBounce($info);
}
//Missing FROM name - use email address.
if (!$vars['name']) {
list($vars['name']) = explode('@', $vars['email']);
}
if ($ost->getConfig()->useEmailPriority()) {
$vars['priorityId'] = $this->getPriority($mid);
}
$ticket = null;
$newticket = true;
$errors = array();
$seen = false;
// Use the settings on the thread entry on the ticket details
// form to validate the attachments in the email
$tform = TicketForm::objects()->one()->getForm();
$messageField = $tform->getField('message');
$fileField = $messageField->getWidget()->getAttachments();
// Fetch attachments if any.
if ($messageField->isAttachmentsEnabled()) {
// Include TNEF attachments in the attachments list
if ($this->tnef) {
foreach ($this->tnef->attachments as $at) {
$attachments[] = array('cid' => @$at->AttachContentId ?: false, 'data' => $at, 'size' => @$at->DataSize ?: null, 'type' => @$at->AttachMimeTag ?: false, 'name' => $at->getName());
}
}
$vars['attachments'] = array();
foreach ($attachments as $a) {
$file = array('name' => $a['name'], 'type' => $a['type']);
if (@$a['data'] instanceof TnefAttachment) {
$file['data'] = $a['data']->getData();
} else {
// only fetch the body if necessary
$self = $this;
$file['data'] = function () use($self, $mid, $a) {
return $self->decode(imap_fetchbody($self->mbox, $mid, $a['index']), $a['encoding']);
};
}
// Include the Content-Id if specified (for inline images)
$file['cid'] = isset($a['cid']) ? $a['cid'] : false;
// Validate and save immediately
try {
$file['id'] = $fileField->uploadAttachment($file);
} catch (FileUploadError $ex) {
$file['error'] = $file['name'] . ': ' . $ex->getMessage();
}
$vars['attachments'][] = $file;
}
}
// Allow signal handlers to interact with the message decoding
Signal::send('mail.processed', $this, $vars);
$seen = false;
if (($thread = ThreadEntry::lookupByEmailHeaders($vars, $seen)) && ($t = $thread->getTicket()) && ($vars['staffId'] || !$t->isClosed() || $t->isReopenable()) && ($message = $thread->postEmail($vars))) {
if (!$message instanceof ThreadEntry) {
// Email has been processed previously
return $message;
}
$ticket = $message->getTicket();
} elseif ($seen) {
// Already processed, but for some reason (like rejection), no
// thread item was created. Ignore the email
return true;
} elseif ($ticket = Ticket::create($vars, $errors, 'Email')) {
$message = $ticket->getLastMessage();
} else {
//Report success if the email was absolutely rejected.
if (isset($errors['errno']) && $errors['errno'] == 403) {
// Never process this email again!
ThreadEntry::logEmailHeaders(0, $vars['mid']);
return true;
}
// Log an error to the system logs
$mailbox = Email::lookup($vars['emailId']);
$ost->logError(_S('Mail Processing Exception'), sprintf(_S("Mailbox: %s | Error(s): %s"), $mailbox->getEmail(), print_r($errors, true)), false);
// Indicate failure of mail processing
return null;
}
return $ticket;
}
<?php
$threadContent = "";
if(isset($_REQUEST['thread_id'])&&is_numeric($_REQUEST['thread_id']))
{
$thread = ThreadEntry::lookup($_REQUEST['thread_id']);
$threadContent = $thread->getMessage();
}
?>
<form method="POST" action="/scp/modifyThread.php">
<?php csrf_token(); ?>
<input type="hidden" name="ticket_id" value="<?php echo $_REQUEST['ticket_id'];?>">
<input type="hidden" name="thread_id" value="<?php echo $_REQUEST['thread_id'];?>">
<label><b>Original Content:</b></label><br><hr>
<?php echo $threadContent; ?><br><hr>
<label><b>Input the new content:</b></label>
<textarea name="thread_content" style="width:100%;height:150px;"></textarea>
<div id="reply_form_attachments" class="attachments">
<?php
print $response_form->getField('attachments')->render();
?>
<input type='submit' value="Save">
</form>
function processEmail($data = false)
{
if (!$data) {
$data = $this->getEmailRequest();
}
if (($thread = ThreadEntry::lookupByEmailHeaders($data)) && ($t = $thread->getTicket()) && ($data['staffId'] || !$t->isClosed() || $t->isReopenable()) && $thread->postEmail($data)) {
return $thread->getTicket();
}
return $this->createTicket($data);
}
function add($vars, &$errors)
{
//Check required params.
if (!$vars || !is_array($vars) || !$vars['ticketId']) {
$errors['err'] = __('Missing or invalid data');
} elseif (!$vars['note']) {
$errors['note'] = __('Note content is required');
}
if ($errors) {
return false;
}
//TODO: use array_intersect_key when we move to php 5 to extract just what we need.
$vars['type'] = 'N';
$vars['body'] = $vars['note'];
return ThreadEntry::add($vars);
}
function postReply($vars, &$errors, $alert = true, $claim = true)
{
global $thisstaff, $cfg;
if (!$vars['poster'] && $thisstaff) {
$vars['poster'] = $thisstaff;
}
if (!$vars['staffId'] && $thisstaff) {
$vars['staffId'] = $thisstaff->getId();
}
if (!$vars['ip_address'] && $_SERVER['REMOTE_ADDR']) {
$vars['ip_address'] = $_SERVER['REMOTE_ADDR'];
}
$attachments = array();
$response = null;
if ($vars['emailreply'] == 2 || $vars['emailreply'] == 1) {
$responseBody = null;
$finalBody = null;
$threadIdList = array();
if (isset($vars['thread_list'])) {
$threadIdList = explode(",", $vars['thread_list']);
}
// $this->logErrors($vars['thread_list']);
// $this->logErrors(json_encode($threadIdList));
// if(!($clientThreadEntries = $this->getClientThread()))
// return null;
// foreach ($clientThreadEntries as $clientThreadEntry) {
// if(!($response = ThreadEntry::lookup($clientThreadEntry['id'])))
// return null;
if ($response = $this->getThread()->addResponse($vars, $errors)) {
// $responseBody = $responseBody ."<br>--------------Reply from ".$response->getPoster()."--------------<br>";
$responseBody = $responseBody . $response->ht['body'];
if (isset($thisstaff) && $thisstaff->getSignature() && $vars['emailreply'] == 2 && sizeof($threadIdList) > 1) {
$responseBody = $responseBody . $thisstaff->getSignature();
}
// if($vars['emailreply']==1)
$finalThreadBody = $response->ht['body'];
$attachments = array_merge($attachments, $response->getAttachments());
}
foreach ($threadIdList as $threadId) {
if ($threadId != "") {
$response = ThreadEntry::lookup(intval($threadId));
// return null;
if ($response->getType() == 'M') {
$responseBody = $responseBody . "<br>--------------Message from " . $response->getPoster() . "--------------<br>";
if ($response->getUserId() != 0) {
if ($user = $response->getUser()) {
$responseBody = $responseBody . "<b>Name:</b> " . $user->getFullName() . "<br>";
$responseBody = $responseBody . "<b>Email:</b> " . $user->getEmail() . "<br>";
if ($user->getPhoneNumber() != "") {
$responseBody = $responseBody . "<b>Phone number:</b> " . $user->getPhoneNumber() . "<br>";
}
}
}
} else {
$responseBody = $responseBody . "<br>--------------Reply from " . $response->getPoster() . "--------------<br>";
if ($response->getStaffId() != 0) {
if ($currentThreadStaff = $response->getStaff()) {
$responseBody = $responseBody . "<b>Name:</b> " . $currentThreadStaff->getName() . "<br>";
$responseBody = $responseBody . "<b>Email:</b> " . $currentThreadStaff->getEmail() . "<br>";
// if($currentThreadStaff->getPhoneNumber() != "")
// $responseBody = $responseBody ."<b>Phone number:</b> ".$currentThreadStaff->getPhoneNumber()."<br>";
}
}
}
$responseBody = $responseBody . $response->ht['body'];
$responseBody = $responseBody . "<br><br>";
$finalThreadBody = $response->ht['body'];
$attachments = array_merge($attachments, $response->getAttachments());
}
}
$response->setBody(ThreadBody::fromFormattedText($responseBody, $response->ht['format']));
$response->reload();
if (!$this->postReplyFromThread($vars, $errors, $alert = true, $claim = true, $response, $attachments)) {
return null;
}
$response->setBody(ThreadBody::fromFormattedText($finalThreadBody, $response->ht['format']));
$response->reload();
} else {
if (!($response = $this->getThread()->addResponse($vars, $errors))) {
return null;
}
if (!$this->postReplyFromThread($vars, $errors, $alert = true, $claim = true, $response, $attachments)) {
return null;
}
}
return $response;
}
<?php
require('staff.inc.php');
require_once(INCLUDE_DIR.'class.attachment.php');
require_once(INCLUDE_DIR.'class.thread.php');
error_reporting(~0); ini_set('display_errors', 1);
echo "1111";
if(!isset($_REQUEST['thread_id']))
{
echo ("Thread ID not provided");
}
elseif(is_numeric($_REQUEST['thread_id'])&&($thread = ThreadEntry::lookup($_REQUEST['thread_id'])))
{
foreach ($_REQUEST['attach:response'] as $fileID) {
$thread->saveAttachment($fileID);
}
header("Location: /scp/tickets.php?id=".$_REQUEST['ticket_id']);
}
if($_REQUEST['thread_content']!=null&&$_REQUEST['thread_content']!=""&&$thread->setBody(nl2br($_REQUEST['thread_content'])))
{
$thread->reload();
header("Location: /scp/tickets.php?id=".$_REQUEST['ticket_id']);
}
?>
function processEmail($data = false)
{
if (!$data) {
$data = $this->getEmailRequest();
}
if (($thread = ThreadEntry::lookupByEmailHeaders($data)) && $thread->postEmail($data)) {
return $thread->getTicket();
}
return $this->createTicket($data);
}
function createTicket($mid)
{
global $ost;
if (!($mailinfo = $this->getHeaderInfo($mid))) {
return false;
}
//Is the email address banned?
if ($mailinfo['email'] && TicketFilter::isBanned($mailinfo['email'])) {
//We need to let admin know...
$ost->logWarning('Ticket denied', 'Banned email - ' . $mailinfo['email'], false);
return true;
//Report success (moved or delete)
}
$vars = $mailinfo;
$vars['name'] = $this->mime_decode($mailinfo['name']);
$vars['subject'] = $mailinfo['subject'] ? $this->mime_decode($mailinfo['subject']) : '[No Subject]';
$vars['message'] = Format::stripEmptyLines($this->getBody($mid));
$vars['emailId'] = $mailinfo['emailId'] ? $mailinfo['emailId'] : $this->getEmailId();
//Missing FROM name - use email address.
if (!$vars['name']) {
$vars['name'] = $vars['email'];
}
//An email with just attachments can have empty body.
if (!$vars['message']) {
$vars['message'] = '-';
}
if ($ost->getConfig()->useEmailPriority()) {
$vars['priorityId'] = $this->getPriority($mid);
}
$ticket = null;
$newticket = true;
$errors = array();
$seen = false;
if (($thread = ThreadEntry::lookupByEmailHeaders($vars, $seen)) && ($message = $thread->postEmail($vars))) {
if (!$message instanceof ThreadEntry) {
// Email has been processed previously
return $message;
}
$ticket = $message->getTicket();
} elseif ($seen) {
// Already processed, but for some reason (like rejection), no
// thread item was created. Ignore the email
return true;
} elseif ($ticket = Ticket::create($vars, $errors, 'Email')) {
$message = $ticket->getLastMessage();
} else {
//Report success if the email was absolutely rejected.
if (isset($errors['errno']) && $errors['errno'] == 403) {
// Never process this email again!
ThreadEntry::logEmailHeaders(0, $vars['mid']);
return true;
}
# check if it's a bounce!
if ($vars['header'] && TicketFilter::isAutoBounce($vars['header'])) {
$ost->logWarning('Bounced email', $vars['message'], false);
return true;
}
//TODO: Log error..
return null;
}
//Save attachments if any.
if ($message && $ost->getConfig()->allowEmailAttachments() && ($struct = imap_fetchstructure($this->mbox, $mid)) && ($attachments = $this->getAttachments($struct))) {
foreach ($attachments as $a) {
$file = array('name' => $a['name'], 'type' => $a['type']);
//Check the file type
if (!$ost->isFileTypeAllowed($file)) {
$file['error'] = 'Invalid file type (ext) for ' . Format::htmlchars($file['name']);
} else {
//only fetch the body if necessary TODO: Make it a callback.
$file['data'] = $this->decode(imap_fetchbody($this->mbox, $mid, $a['index']), $a['encoding']);
}
$message->importAttachment($file);
}
}
return $ticket;
}
