/* Query database to get case aging */
$query = 'select c.case_number,c.name,concat("http://dcmaster.mydatacom.com/index.php?module=Cases&action=DetailView&record=",c.id) as link from cases as c where c.id not in (select distinct case_id from projects_cases) and c.account_id is null and c.status="New" and c.deleted=0;';
$db = DBManagerFactory::getInstance();
$result = $db->query($query, true, 'Case Unassigned Query Failed');
/* Create email bodies to send */
$linecount = 0;
$emailbody = "The following cases are currently unassigned:<br /><br />";
while (($row = $db->fetchByAssoc($result)) != null) {
$emailbody .= "<a href='" . $row['link'] . "'>" . $row['case_number'] . " - " . $row['name'] . " </a><br />";
$linecount++;
}
if ($linecount > 0) {
/* Send out emails */
$emailObj = new Email();
$defaults = $emailObj->getSystemDefaultEmail();
$mail = new SugarPHPMailer();
$mail->setMailerForSystem();
$mail->From = $defaults['email'];
$mail->FromName = $defaults['name'];
$mail->ClearAllRecipients();
$mail->ClearReplyTos();
$mail->Subject = "Unassigned Case Report";
$mail->IsHTML(true);
$mail->Body = $emailbody;
$mail->AltBody = $emailbody;
$mail->prepForOutbound();
$mail->AddAddress('*****@*****.**');
$mail->Send();
/* Clean up shop */
$mail->SMTPClose();
}
