/**
* Do a specific SLAlevel for a ticket
*
* @param $data array data of an entry of slalevels_tickets
*
* @return nothing
**/
static function doLevelForTicket(array $data)
{
$ticket = new Ticket();
$slalevelticket = new self();
// existing ticket and not deleted
if ($ticket->getFromDB($data['tickets_id']) && !$ticket->isDeleted()) {
$slalevel = new SlaLevel();
$sla = new SLA();
// Check if sla datas are OK
if ($ticket->fields['slas_id'] > 0 && $ticket->fields['slalevels_id'] == $data['slalevels_id']) {
if ($ticket->fields['status'] == CommonITILObject::CLOSED) {
// Drop line when status is closed
$slalevelticket->delete(array('id' => $data['id']));
} else {
if ($ticket->fields['status'] != CommonITILObject::SOLVED) {
// If status = solved : keep the line in case of solution not validated
$input['id'] = $ticket->getID();
$input['_auto_update'] = true;
if ($slalevel->getRuleWithCriteriasAndActions($data['slalevels_id'], 1, 1) && $sla->getFromDB($ticket->fields['slas_id'])) {
$doit = true;
if (count($slalevel->criterias)) {
$doit = $slalevel->checkCriterias($ticket->fields);
}
// Process rules
if ($doit) {
$input = $slalevel->executeActions($input, array());
}
}
// Put next level in todo list
$next = $slalevel->getNextSlaLevel($ticket->fields['slas_id'], $ticket->fields['slalevels_id']);
$input['slalevels_id'] = $next;
$ticket->update($input);
$sla->addLevelToDo($ticket);
// Action done : drop the line
$slalevelticket->delete(array('id' => $data['id']));
}
}
} else {
// Drop line
$slalevelticket->delete(array('id' => $data['id']));
}
} else {
// Drop line
$slalevelticket->delete(array('id' => $data['id']));
}
}
/**
* Show the rule
*
* @param $ID ID of the rule
* @param $options array of possible options
*
* @return nothing
**/
function showForm($ID, $options = array())
{
$canedit = $this->can('sla', UPDATE);
$this->initForm($ID, $options);
$this->showFormHeader($options);
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Name') . "</td>";
echo "<td>";
Html::autocompletionTextField($this, "name");
echo "</td>";
echo "<td>" . __('Active') . "</td>";
echo "<td>";
Dropdown::showYesNo("is_active", $this->fields["is_active"]);
echo "</td></tr>\n";
$sla = new SLA();
$sla->getFromDB($this->fields['slas_id']);
echo "<tr class='tab_bg_1'>";
echo "<td>" . SLA::getTypeName(1) . "</td>";
echo "<td>" . $sla->getLink() . "</td>";
echo "<td>" . __('Execution') . "</td>";
echo "<td>";
$resolution_time = $sla->getResolutionTime();
self::dropdownExecutionTime('execution_time', array('max_time' => $resolution_time, 'used' => self::getAlreadyUsedExecutionTime($sla->fields['id']), 'value' => $this->fields['execution_time']));
echo "</td></tr>\n";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Logical operator') . "</td>";
echo "<td>";
$this->dropdownRulesMatch(array('value' => $this->fields["match"]));
echo "</td>";
echo "<td colspan='2'> </td></tr>";
$this->showFormButtons($options);
}
Copyright (C) 2003-2014 by the INDEPNET Development Team.
http://indepnet.net/ http://glpi-project.org
-------------------------------------------------------------------------
LICENSE
This file is part of GLPI.
GLPI is free software; you can redistribute it and/or modify
it under the terms of the GNU General Public License as published by
the Free Software Foundation; either version 2 of the License, or
(at your option) any later version.
GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
Session::checkRight("sla", "r");
Html::header(SLA::getTypeName(2), $_SERVER['PHP_SELF'], "config", "sla");
Search::show('SLA');
Html::footer();
function getDefaultSLA()
{
if (!$this->defaultSLA && $this->getDefaultSLAId()) {
$this->defaultSLA = SLA::lookup($this->getDefaultSLAId());
}
return $this->defaultSLA;
}
function pre_updateInDB()
{
// get again object to reload actors
$this->loadActors();
// Setting a solution or solution type means the problem is solved
if (in_array("solutiontypes_id", $this->updates) && $this->input["solutiontypes_id"] > 0 || in_array("solution", $this->updates) && !empty($this->input["solution"])) {
if (!in_array('status', $this->updates)) {
$this->oldvalues['status'] = $this->fields['status'];
$this->updates[] = 'status';
}
// Special case for Ticket : use autoclose
if ($this->getType() == 'Ticket') {
$autoclosedelay = Entity::getUsedConfig('autoclose_delay', $this->getEntityID(), '', Entity::CONFIG_NEVER);
// 0 = immediatly
if ($autoclosedelay == 0) {
$this->fields['status'] = self::CLOSED;
$this->input['status'] = self::CLOSED;
} else {
$this->fields['status'] = self::SOLVED;
$this->input['status'] = self::SOLVED;
}
} else {
$this->fields['status'] = self::SOLVED;
$this->input['status'] = self::SOLVED;
}
}
// Check dates change interval due to the fact that second are not displayed in form
if (($key = array_search('date', $this->updates)) !== false && substr($this->fields["date"], 0, 16) == substr($this->oldvalues['date'], 0, 16)) {
unset($this->updates[$key]);
unset($this->oldvalues['date']);
}
if (($key = array_search('closedate', $this->updates)) !== false && substr($this->fields["closedate"], 0, 16) == substr($this->oldvalues['closedate'], 0, 16)) {
unset($this->updates[$key]);
unset($this->oldvalues['closedate']);
}
if (($key = array_search('due_date', $this->updates)) !== false && substr($this->fields["due_date"], 0, 16) == substr($this->oldvalues['due_date'], 0, 16)) {
unset($this->updates[$key]);
unset($this->oldvalues['due_date']);
}
if (($key = array_search('solvedate', $this->updates)) !== false && substr($this->fields["solvedate"], 0, 16) == substr($this->oldvalues['solvedate'], 0, 16)) {
unset($this->updates[$key]);
unset($this->oldvalues['solvedate']);
}
if (isset($this->input["status"])) {
if ($this->input["status"] != self::WAITING && $this->countSuppliers(CommonITILActor::ASSIGN) == 0 && $this->countUsers(CommonITILActor::ASSIGN) == 0 && $this->countGroups(CommonITILActor::ASSIGN) == 0 && !in_array($this->fields['status'], array_merge($this->getSolvedStatusArray(), $this->getClosedStatusArray()))) {
if (!in_array('status', $this->updates)) {
$this->oldvalues['status'] = $this->fields['status'];
$this->updates[] = 'status';
}
$this->fields['status'] = self::INCOMING;
}
if (in_array("status", $this->updates) && in_array($this->input["status"], $this->getSolvedStatusArray())) {
$this->updates[] = "solvedate";
$this->oldvalues['solvedate'] = $this->fields["solvedate"];
$this->fields["solvedate"] = $_SESSION["glpi_currenttime"];
// If invalid date : set open date
if ($this->fields["solvedate"] < $this->fields["date"]) {
$this->fields["solvedate"] = $this->fields["date"];
}
}
if (in_array("status", $this->updates) && in_array($this->input["status"], $this->getClosedStatusArray())) {
$this->updates[] = "closedate";
$this->oldvalues['closedate'] = $this->fields["closedate"];
$this->fields["closedate"] = $_SESSION["glpi_currenttime"];
// If invalid date : set open date
if ($this->fields["closedate"] < $this->fields["date"]) {
$this->fields["closedate"] = $this->fields["date"];
}
// Set solvedate to closedate
if (empty($this->fields["solvedate"])) {
$this->updates[] = "solvedate";
$this->oldvalues['solvedate'] = $this->fields["solvedate"];
$this->fields["solvedate"] = $this->fields["closedate"];
}
}
}
// check dates
// check due_date (SLA)
if ((in_array("date", $this->updates) || in_array("due_date", $this->updates)) && !is_null($this->fields["due_date"])) {
// Date set
if ($this->fields["due_date"] < $this->fields["date"]) {
Session::addMessageAfterRedirect(__('Invalid dates. Update cancelled.'), false, ERROR);
if (($key = array_search('date', $this->updates)) !== false) {
unset($this->updates[$key]);
unset($this->oldvalues['date']);
}
if (($key = array_search('due_date', $this->updates)) !== false) {
unset($this->updates[$key]);
unset($this->oldvalues['due_date']);
}
}
}
// Status close : check dates
if (in_array($this->fields["status"], $this->getClosedStatusArray()) && (in_array("date", $this->updates) || in_array("closedate", $this->updates))) {
// Invalid dates : no change
// closedate must be > solvedate
if ($this->fields["closedate"] < $this->fields["solvedate"]) {
Session::addMessageAfterRedirect(__('Invalid dates. Update cancelled.'), false, ERROR);
if (($key = array_search('closedate', $this->updates)) !== false) {
unset($this->updates[$key]);
unset($this->oldvalues['closedate']);
}
}
// closedate must be > create date
if ($this->fields["closedate"] < $this->fields["date"]) {
Session::addMessageAfterRedirect(__('Invalid dates. Update cancelled.'), false, ERROR);
if (($key = array_search('date', $this->updates)) !== false) {
unset($this->updates[$key]);
unset($this->oldvalues['date']);
}
if (($key = array_search('closedate', $this->updates)) !== false) {
unset($this->updates[$key]);
unset($this->oldvalues['closedate']);
}
}
}
if (($key = array_search('status', $this->updates)) !== false && $this->oldvalues['status'] == $this->fields['status']) {
unset($this->updates[$key]);
unset($this->oldvalues['status']);
}
// Status solved : check dates
if (in_array($this->fields["status"], $this->getSolvedStatusArray()) && (in_array("date", $this->updates) || in_array("solvedate", $this->updates))) {
// Invalid dates : no change
// solvedate must be > create date
if ($this->fields["solvedate"] < $this->fields["date"]) {
Session::addMessageAfterRedirect(__('Invalid dates. Update cancelled.'), false, ERROR);
if (($key = array_search('date', $this->updates)) !== false) {
unset($this->updates[$key]);
unset($this->oldvalues['date']);
}
if (($key = array_search('solvedate', $this->updates)) !== false) {
unset($this->updates[$key]);
unset($this->oldvalues['solvedate']);
}
}
}
// Manage come back to waiting state
if (!is_null($this->fields['begin_waiting_date']) && ($key = array_search('status', $this->updates)) !== false && ($this->oldvalues['status'] == self::WAITING || in_array($this->oldvalues["status"], $this->getSolvedStatusArray()) && !in_array($this->fields["status"], $this->getClosedStatusArray()))) {
// Compute ticket waiting time use calendar if exists
$calendars_id = Entity::getUsedConfig('calendars_id', $this->fields['entities_id']);
$calendar = new Calendar();
$delay_time = 0;
// Compute ticket waiting time use calendar if exists
// Using calendar
if ($calendars_id > 0 && $calendar->getFromDB($calendars_id)) {
$delay_time = $calendar->getActiveTimeBetween($this->fields['begin_waiting_date'], $_SESSION["glpi_currenttime"]);
} else {
// Not calendar defined
$delay_time = strtotime($_SESSION["glpi_currenttime"]) - strtotime($this->fields['begin_waiting_date']);
}
// SLA case : compute sla duration
if (isset($this->fields['slas_id']) && $this->fields['slas_id'] > 0) {
$sla = new SLA();
if ($sla->getFromDB($this->fields['slas_id'])) {
$sla->setTicketCalendar($calendars_id);
$delay_time_sla = $sla->getActiveTimeBetween($this->fields['begin_waiting_date'], $_SESSION["glpi_currenttime"]);
$this->updates[] = "sla_waiting_duration";
$this->fields["sla_waiting_duration"] += $delay_time_sla;
}
// Compute new due date
$this->updates[] = "due_date";
$this->fields['due_date'] = $sla->computeDueDate($this->fields['date'], $this->fields["sla_waiting_duration"]);
// Add current level to do
$sla->addLevelToDo($this);
} else {
// Using calendar
if ($calendars_id > 0 && $calendar->getFromDB($calendars_id)) {
if ($this->fields['due_date'] > 0) {
// compute new due date using calendar
$this->updates[] = "due_date";
$this->fields['due_date'] = $calendar->computeEndDate($this->fields['due_date'], $delay_time);
}
} else {
// Not calendar defined
if ($this->fields['due_date'] > 0) {
// compute new due date : no calendar so add computed delay_time
$this->updates[] = "due_date";
$this->fields['due_date'] = date('Y-m-d H:i:s', $delay_time + strtotime($this->fields['due_date']));
}
}
}
$this->updates[] = "waiting_duration";
$this->fields["waiting_duration"] += $delay_time;
// Reset begin_waiting_date
$this->updates[] = "begin_waiting_date";
$this->fields["begin_waiting_date"] = 'NULL';
}
// Set begin waiting date if needed
if (($key = array_search('status', $this->updates)) !== false && ($this->fields['status'] == self::WAITING || in_array($this->fields["status"], $this->getSolvedStatusArray()))) {
$this->updates[] = "begin_waiting_date";
$this->fields["begin_waiting_date"] = $_SESSION["glpi_currenttime"];
// Specific for tickets
if (isset($this->fields['slas_id']) && $this->fields['slas_id'] > 0) {
SLA::deleteLevelsToDo($this);
}
}
// solve_delay_stat : use delay between opendate and solvedate
if (in_array("solvedate", $this->updates)) {
$this->updates[] = "solve_delay_stat";
$this->fields['solve_delay_stat'] = $this->computeSolveDelayStat();
}
// close_delay_stat : use delay between opendate and closedate
if (in_array("closedate", $this->updates)) {
$this->updates[] = "close_delay_stat";
$this->fields['close_delay_stat'] = $this->computeCloseDelayStat();
}
// Do not take into account date_mod if no update is done
if (count($this->updates) == 1 && ($key = array_search('date_mod', $this->updates)) !== false) {
unset($this->updates[$key]);
}
}
/**
* Get correct Calendar: Entity or Sla
*
* @since 0.90.4
*
**/
function getCalendar()
{
if (isset($this->fields['slts_ttr_id']) && $this->fields['slts_ttr_id'] > 0) {
$sla = new SLA();
if ($sla->getFromDB($this->fields['slts_ttr_id'])) {
// not -1: calendar of the entity
if ($sla->getField('calendars_id') >= 0) {
return $sla->getField('calendars_id');
}
}
}
return parent::getCalendar();
}
function post_addItem()
{
global $CFG_GLPI;
// Log this event
$username = '******';
if (isset($_SESSION["glpiname"])) {
$username = $_SESSION["glpiname"];
}
Event::log($this->fields['id'], "ticket", 4, "tracking", sprintf(__('%1$s adds the item %2$s'), $username, $this->fields['id']));
if (isset($this->input["_followup"]) && is_array($this->input["_followup"]) && strlen($this->input["_followup"]['content']) > 0) {
$fup = new TicketFollowup();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id']);
if (isset($this->input["_followup"]['content']) && strlen($this->input["_followup"]['content']) > 0) {
$toadd["content"] = $this->input["_followup"]['content'];
}
if (isset($this->input["_followup"]['is_private'])) {
$toadd["is_private"] = $this->input["_followup"]['is_private'];
}
$toadd['_no_notif'] = true;
$fup->add($toadd);
}
if (isset($this->input["plan"]) && count($this->input["plan"]) || isset($this->input["actiontime"]) && $this->input["actiontime"] > 0) {
$task = new TicketTask();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id'], "actiontime" => $this->input["actiontime"]);
if (isset($this->input["plan"]) && count($this->input["plan"])) {
$toadd["plan"] = $this->input["plan"];
}
if (isset($_SESSION['glpitask_private'])) {
$toadd['is_private'] = $_SESSION['glpitask_private'];
}
$toadd['_no_notif'] = true;
$task->add($toadd);
}
$ticket_ticket = new Ticket_Ticket();
// From interface
if (isset($this->input['_link'])) {
$this->input['_link']['tickets_id_1'] = $this->fields['id'];
// message if ticket's ID doesn't exist
if (!empty($this->input['_link']['tickets_id_2'])) {
if ($ticket_ticket->can(-1, 'w', $this->input['_link'])) {
$ticket_ticket->add($this->input['_link']);
} else {
Session::addMessageAfterRedirect(__('Unknown ticket'), false, ERROR);
}
}
}
// From mailcollector : do not check rights
if (isset($this->input["_linkedto"])) {
$input2['tickets_id_1'] = $this->fields['id'];
$input2['tickets_id_2'] = $this->input["_linkedto"];
$input2['link'] = Ticket_Ticket::LINK_TO;
$ticket_ticket->add($input2);
}
// Manage SLA Level : add actions
if (isset($this->input["slas_id"]) && $this->input["slas_id"] > 0 && isset($this->input["slalevels_id"]) && $this->input["slalevels_id"] > 0) {
$calendars_id = Entity::getUsedConfig('calendars_id', $this->fields['entities_id']);
$sla = new SLA();
if ($sla->getFromDB($this->input["slas_id"])) {
$sla->setTicketCalendar($calendars_id);
// Add first level in working table
if ($this->input["slalevels_id"] > 0) {
$sla->addLevelToDo($this);
}
// Replay action in case of open date is set before now
}
SlaLevel_Ticket::replayForTicket($this->getID());
}
parent::post_addItem();
//Action for send_validation rule
if (isset($this->input["_add_validation"])) {
$validations_to_send = array();
if (!is_array($this->input["_add_validation"])) {
$this->input["_add_validation"] = array($this->input["_add_validation"]);
}
foreach ($this->input["_add_validation"] as $validation) {
switch ($validation) {
case 'requester_supervisor':
if (isset($this->input['_groups_id_requester']) && $this->input['_groups_id_requester']) {
$users = Group_User::getGroupUsers($this->input['_groups_id_requester'], "is_manager='1'");
foreach ($users as $data) {
$validations_to_send[] = $data['id'];
}
}
break;
case 'assign_supervisor':
if (isset($this->input['_groups_id_assign']) && $this->input['_groups_id_assign']) {
$users = Group_User::getGroupUsers($this->input['_groups_id_assign'], "is_manager='1'");
foreach ($users as $data) {
$validations_to_send[] = $data['id'];
}
}
break;
default:
$validations_to_send[] = $validation;
}
}
// Keep only one
$validations_to_send = array_unique($validations_to_send);
$validation = new TicketValidation();
foreach ($validations_to_send as $users_id) {
if ($users_id > 0) {
$values = array();
$values['tickets_id'] = $this->fields['id'];
$values['users_id_validate'] = $users_id;
$values['_ticket_add'] = true;
// to know update by rules
if (isset($this->input["_rule_process"])) {
$values['_rule_process'] = $this->input["_rule_process"];
}
// if auto_import, tranfert it for validation
if (isset($this->input['_auto_import'])) {
$values['_auto_import'] = $this->input['_auto_import'];
}
// Cron or rule process of hability to do
if (Session::isCron() || isset($this->input["_auto_import"]) || isset($this->input["_rule_process"]) || $validation->can(-1, 'w', $values)) {
// cron or allowed user
$validation->add($values);
Event::log($this->fields['id'], "ticket", 4, "tracking", sprintf(__('%1$s updates the item %2$s'), $_SESSION["glpiname"], $this->fields['id']));
}
}
}
}
// Processing Email
if ($CFG_GLPI["use_mailing"]) {
// Clean reload of the ticket
$this->getFromDB($this->fields['id']);
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
NotificationEvent::raiseEvent($type, $this);
}
if (isset($_SESSION['glpiis_ids_visible']) && !$_SESSION['glpiis_ids_visible']) {
Session::addMessageAfterRedirect(sprintf(__('%1$s (%2$s)'), __('Your ticket has been registered, its treatment is in progress.'), sprintf(__('%1$s: %2$s'), __('Ticket'), "<a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id=" . $this->fields['id'] . "'>" . $this->fields['id'] . "</a>")));
}
}
/**
* Do a specific SLAlevel for a ticket
*
* @param $data array data of an entry of slalevels_tickets
*
* @return nothing
**/
static function doLevelForTicket(array $data)
{
$ticket = new Ticket();
$slalevelticket = new self();
// existing ticket and not deleted
if ($ticket->getFromDB($data['tickets_id']) && !$ticket->isDeleted()) {
// search all actors of a ticket
foreach ($ticket->getUsers(CommonITILActor::REQUESTER) as $user) {
$ticket->fields['_users_id_requester'][] = $user['users_id'];
}
foreach ($ticket->getUsers(CommonITILActor::ASSIGN) as $user) {
$ticket->fields['_users_id_assign'][] = $user['users_id'];
}
foreach ($ticket->getUsers(CommonITILActor::OBSERVER) as $user) {
$ticket->fields['_users_id_observer'][] = $user['users_id'];
}
foreach ($ticket->getGroups(CommonITILActor::REQUESTER) as $group) {
$ticket->fields['_groups_id_requester'][] = $group['groups_id'];
}
foreach ($ticket->getGroups(CommonITILActor::ASSIGN) as $group) {
$ticket->fields['_groups_id_assign'][] = $group['groups_id'];
}
foreach ($ticket->getGroups(CommonITILActor::OBSERVER) as $groups) {
$ticket->fields['_groups_id_observer'][] = $group['groups_id'];
}
foreach ($ticket->getSuppliers(CommonITILActor::ASSIGN) as $supplier) {
$ticket->fields['_suppliers_id_assign'][] = $supplier['suppliers_id'];
}
$slalevel = new SlaLevel();
$sla = new SLA();
// Check if sla datas are OK
if ($ticket->fields['slas_id'] > 0 && $ticket->fields['slalevels_id'] == $data['slalevels_id']) {
if ($ticket->fields['status'] == CommonITILObject::CLOSED) {
// Drop line when status is closed
$slalevelticket->delete(array('id' => $data['id']));
} else {
if ($ticket->fields['status'] != CommonITILObject::SOLVED) {
// If status = solved : keep the line in case of solution not validated
$input['id'] = $ticket->getID();
$input['_auto_update'] = true;
if ($slalevel->getRuleWithCriteriasAndActions($data['slalevels_id'], 1, 1) && $sla->getFromDB($ticket->fields['slas_id'])) {
$doit = true;
if (count($slalevel->criterias)) {
$doit = $slalevel->checkCriterias($ticket->fields);
}
// Process rules
if ($doit) {
$input = $slalevel->executeActions($input, array());
}
}
// Put next level in todo list
$next = $slalevel->getNextSlaLevel($ticket->fields['slas_id'], $ticket->fields['slalevels_id']);
$input['slalevels_id'] = $next;
$ticket->update($input);
$sla->addLevelToDo($ticket);
// Action done : drop the line
$slalevelticket->delete(array('id' => $data['id']));
}
}
} else {
// Drop line
$slalevelticket->delete(array('id' => $data['id']));
}
} else {
// Drop line
$slalevelticket->delete(array('id' => $data['id']));
}
}
if(db_query($sql) && ($num=db_affected_rows())) {
if($num==$count)
$msg = sprintf(__('Successfully disabled %s'),
_N('selected SLA plan', 'selected SLA plans', $count));
else
$warn = sprintf(__('%1$d of %2$d %3$s disabled'), $num, $count,
_N('selected SLA plan', 'selected SLA plans', $count));
} else {
$errors['err'] = sprintf(__('Unable to disable %s'),
_N('selected SLA plan', 'selected SLA plans', $count));
}
break;
case 'delete':
$i=0;
foreach($_POST['ids'] as $k=>$v) {
if (($p=SLA::lookup($v))
&& $p->getId() != $cfg->getDefaultSLAId()
&& $p->delete())
$i++;
}
if($i && $i==$count)
$msg = sprintf(__('Successfully deleted %s'),
_N('selected SLA plan', 'selected SLA plans', $count));
elseif($i>0)
$warn = sprintf(__('%1$d of %2$d %3$s deleted'), $i, $count,
_N('selected SLA plan', 'selected SLA plans', $count));
elseif(!$errors['err'])
$errors['err'] = sprintf(__('Unable to delete %s'),
_N('selected SLA plan', 'selected SLA plans', $count));
break;
case 'disable':
$sql = 'UPDATE ' . SLA_TABLE . ' SET isactive=0 ' . ' WHERE id IN (' . implode(',', db_input($_POST['ids'])) . ')';
if (db_query($sql) && ($num = db_affected_rows())) {
if ($num == $count) {
$msg = sprintf(__('Successfully disabled %s'), _N('selected SLA plan', 'selected SLA plans', $count));
} else {
$warn = sprintf(__('%1$d of %2$d %3$s disabled'), $num, $count, _N('selected SLA plan', 'selected SLA plans', $count));
}
} else {
$errors['err'] = sprintf(__('Unable to disable %s'), _N('selected SLA plan', 'selected SLA plans', $count));
}
break;
case 'delete':
$i = 0;
foreach ($_POST['ids'] as $k => $v) {
if (($p = SLA::lookup($v)) && $p->getId() != $cfg->getDefaultSLAId() && $p->delete()) {
$i++;
}
}
if ($i && $i == $count) {
$msg = sprintf(__('Successfully deleted %s'), _N('selected SLA plan', 'selected SLA plans', $count));
} elseif ($i > 0) {
$warn = sprintf(__('%1$d of %2$d %3$s deleted'), $i, $count, _N('selected SLA plan', 'selected SLA plans', $count));
} elseif (!$errors['err']) {
$errors['err'] = sprintf(__('Unable to delete %s'), _N('selected SLA plan', 'selected SLA plans', $count));
}
break;
default:
$errors['err'] = __('Unknown action - get technical help.');
}
}
function save($id, $vars, &$errors)
{
if (!$vars['grace_period']) {
$errors['grace_period'] = 'Grace period required';
} elseif (!is_numeric($vars['grace_period'])) {
$errors['grace_period'] = 'Numeric value required (in hours)';
}
if (!$vars['name']) {
$errors['name'] = 'Name required';
} elseif (($sid = SLA::getIdByName($vars['name'])) && $sid != $id) {
$errors['name'] = 'Name already exists';
}
if ($errors) {
return false;
}
$sql = ' updated=NOW() ' . ',isactive=' . db_input($vars['isactive']) . ',name=' . db_input($vars['name']) . ',grace_period=' . db_input($vars['grace_period']) . ',disable_overdue_alerts=' . db_input(isset($vars['disable_overdue_alerts']) ? 1 : 0) . ',enable_priority_escalation=' . db_input(isset($vars['enable_priority_escalation']) ? 1 : 0) . ',notes=' . db_input($vars['notes']);
if ($id) {
$sql = 'UPDATE ' . SLA_TABLE . ' SET ' . $sql . ' WHERE id=' . db_input($id);
if (db_query($sql)) {
return true;
}
$errors['err'] = 'Unable to update SLA. Internal error occurred';
} else {
$sql = 'INSERT INTO ' . SLA_TABLE . ' SET ' . $sql . ',created=NOW() ';
if (db_query($sql) && ($id = db_insert_id())) {
return $id;
}
$errors['err'] = 'Unable to add SLA. Internal error';
}
return false;
}
/**
* @see CommonGLPI::getMenuContent()
*
* @since version 0.85
**/
static function getMenuContent()
{
$menu = array();
if (Config::canUpdate()) {
$menu['title'] = SLA::getTypeName(Session::getPluralNumber());
$menu['page'] = '/front/sla.php';
$menu['links']['search'] = '/front/sla.php';
$menu['links']['add'] = '/front/sla.form.php';
$menu['options']['slt']['title'] = SLT::getTypeName(Session::getPluralNumber());
$menu['options']['slt']['page'] = '/front/slt.php';
$menu['options']['slt']['links']['search'] = '/front/slt.php';
$menu['options']['slalevel']['title'] = SlaLevel::getTypeName(Session::getPluralNumber());
$menu['options']['slalevel']['page'] = '/front/slalevel.php';
$menu['options']['slalevel']['links']['search'] = '/front/slalevel.php';
}
if (count($menu)) {
return $menu;
}
return false;
}
}
} elseif ($_POST['disable']) {
$sql = 'UPDATE ' . SLA_TABLE . ' SET isactive=0 WHERE id IN (' . implode(',', db_input($_POST['ids'])) . ')';
if (db_query($sql) && ($num = db_affected_rows())) {
if ($num == $count) {
$msg = 'Selected SLA plans disabled';
} else {
$warn = "{$num} of {$count} selected SLA plans disabled";
}
} else {
$errors['err'] = 'Unable to disable selected SLA plans';
}
} elseif ($_POST['delete']) {
$i = 0;
foreach ($_POST['ids'] as $k => $v) {
if (($p = SLA::lookup($v)) && $p->delete()) {
$i++;
}
}
if ($i && $i == $count) {
$msg = 'Selected SLA plans deleted successfully';
} elseif ($i > 0) {
$warn = "{$i} of {$count} selected SLA plans deleted";
} elseif (!$errors['err']) {
$errors['err'] = 'Unable to delete selected SLA plans';
}
} else {
$errors['err'] = 'Unknown action';
}
}
break;
/**
* Print the HTML array for SLTs linked to a SLA
*
* @param SLA $sla
* @return boolean
*/
static function showForSla(SLA $sla)
{
global $CFG_GLPI;
$instID = $sla->fields['id'];
$slt = new self();
$calendar = new Calendar();
if (!$sla->can($instID, READ)) {
return false;
}
$canedit = $sla->canEdit($instID) && isset($_SESSION["glpiactiveprofile"]) && $_SESSION["glpiactiveprofile"]["interface"] == "central";
$rand = mt_rand();
if ($canedit) {
echo "<div id='viewslt{$instID}{$rand}'></div>\n";
echo "<script type='text/javascript' >";
echo "function viewAddSlt{$instID}{$rand}() {";
$params = array('type' => $slt->getType(), 'parenttype' => $sla->getType(), $sla->getForeignKeyField() => $instID, 'id' => -1);
Ajax::updateItemJsCode("viewslt{$instID}{$rand}", $CFG_GLPI["root_doc"] . "/ajax/viewsubitem.php", $params);
echo "}";
echo "</script>";
echo "<div class='center firstbloc'>" . "<a class='vsubmit' href='javascript:viewAddSlt{$instID}{$rand}();'>";
echo __('Add a new SLT') . "</a></div>\n";
}
// SLT list
$sltList = $slt->find("`slas_id` = '" . $instID . "'");
Session::initNavigateListItems('SLT', sprintf(__('%1$s = %2$s'), $sla::getTypeName(1), $sla->getName()));
echo "<div class='spaced'>";
if (count($sltList)) {
if ($canedit) {
Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
$massiveactionparams = array('container' => 'mass' . __CLASS__ . $rand);
Html::showMassiveActions($massiveactionparams);
}
echo "<table class='tab_cadre_fixehov'>";
$header_begin = "<tr>";
$header_top = '';
$header_bottom = '';
$header_end = '';
if ($canedit) {
$header_top .= "<th width='10'>" . Html::getCheckAllAsCheckbox('mass' . __CLASS__ . $rand);
$header_top .= "</th>";
$header_bottom .= "<th width='10'>" . Html::getCheckAllAsCheckbox('mass' . __CLASS__ . $rand);
$header_bottom .= "</th>";
}
$header_end .= "<th>" . __('Name') . "</th>";
$header_end .= "<th>" . __('Type') . "</th>";
$header_end .= "<th>" . __('Maximum time') . "</th>";
$header_end .= "<th>" . __('Calendar') . "</th>";
echo $header_begin . $header_top . $header_end;
foreach ($sltList as $val) {
$edit = $canedit ? "style='cursor:pointer' onClick=\"viewEditSlt" . $instID . $val["id"] . "{$rand}();\"" : '';
echo "\n<script type='text/javascript' >\n";
echo "function viewEditSlt" . $instID . $val["id"] . "{$rand}() {\n";
$params = array('type' => $slt->getType(), 'parenttype' => $sla->getType(), $sla->getForeignKeyField() => $instID, 'id' => $val["id"]);
Ajax::updateItemJsCode("viewslt{$instID}{$rand}", $CFG_GLPI["root_doc"] . "/ajax/viewsubitem.php", $params);
echo "};";
echo "</script>\n";
echo "<tr class='tab_bg_1'>";
echo "<td width='10' {$edit}>";
if ($canedit) {
Html::showMassiveActionCheckBox($slt->getType(), $val['id']);
}
echo "</td>";
$slt->getFromDB($val['id']);
echo "<td {$edit}>" . $slt->getLink() . "</td>";
echo "<td {$edit}>" . $slt->getSpecificValueToDisplay('type', $slt->fields['type']) . "</td>";
echo "<td {$edit}>";
echo $slt->getSpecificValueToDisplay('number_time', array('number_time' => $slt->fields['number_time'], 'definition_time' => $slt->fields['definition_time']));
echo "</td>";
if (!$sla->fields['calendars_id']) {
$link = __('24/7');
} else {
if ($sla->fields['calendars_id'] == -1) {
$link = __('Calendar of the ticket');
} else {
if ($calendar->getFromDB($sla->fields['calendars_id'])) {
$link = $calendar->getLink();
}
}
}
echo "<td {$edit}>" . $link . "</td>";
echo "</tr>";
}
echo $header_begin . $header_bottom . $header_end;
echo "</table>";
if ($canedit) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions($massiveactionparams);
Html::closeForm();
}
} else {
echo __('No item to display');
}
echo "</div>";
}
/**
* Generic Function to display Items
*
* @param $itemtype item type
* @param $ID ID of the SEARCH_OPTION item
* @param $data array containing data results
* @param $num item num in the request
* @param $meta is a meta item ? (default 0)
* @param $addobjectparams array added parameters for union search
*
* @return string to print
**/
static function giveItem($itemtype, $ID, array $data, $num, $meta = 0, array $addobjectparams = array())
{
global $CFG_GLPI;
$showuserlink = 0;
if (Session::haveRight('user', READ)) {
$showuserlink = 1;
}
$searchopt =& self::getOptions($itemtype);
if (isset($CFG_GLPI["union_search_type"][$itemtype]) && $CFG_GLPI["union_search_type"][$itemtype] == $searchopt[$ID]["table"]) {
if (isset($searchopt[$ID]['addobjectparams']) && $searchopt[$ID]['addobjectparams']) {
return self::giveItem($data["TYPE"], $ID, $data, $num, $meta, $searchopt[$ID]['addobjectparams']);
}
return self::giveItem($data["TYPE"], $ID, $data, $num, $meta);
}
if (count($addobjectparams)) {
$searchopt[$ID] = array_merge($searchopt[$ID], $addobjectparams);
}
// Plugin can override core definition for its type
if ($plug = isPluginItemType($itemtype)) {
$function = 'plugin_' . $plug['plugin'] . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
$NAME = "ITEM_";
if ($meta) {
$NAME = "META_";
}
$table = $searchopt[$ID]["table"];
$field = $searchopt[$ID]["field"];
$linkfield = $searchopt[$ID]["linkfield"];
/// TODO try to clean all specific cases using SpecificToDisplay
switch ($table . '.' . $field) {
case "glpi_users.name":
// USER search case
if ($itemtype != 'User' && isset($searchopt[$ID]["forcegroupby"]) && $searchopt[$ID]["forcegroupby"]) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$added = array();
for ($k = 0; $k < count($split); $k++) {
if ($split[$k] > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if ($itemtype == 'Ticket') {
$userdata = getUserName($split[$k], 2);
$tooltip = "";
if (Session::haveRight('user', READ)) {
$tooltip = Html::showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
}
$out .= sprintf(__('%1$s %2$s'), $userdata['name'], $tooltip);
} else {
$out .= getUserName($split[$k], $showuserlink);
}
}
}
// Manage alternative_email for tickets_users
if ($itemtype == 'Ticket' && isset($data[$NAME . $num . '_2'])) {
$split = explode("\$\$\$\$", $data[$NAME . $num . '_2']);
for ($k = 0; $k < count($split); $k++) {
$split2 = explode(" ", $split[$k]);
if (count($split2) == 2 && $split2[0] == 0 && !empty($split2[1])) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= "<a href='mailto:" . $split2[1] . "'>" . $split2[1] . "</a>";
}
}
}
return $out;
}
if ($itemtype != 'User') {
$toadd = '';
if ($itemtype == 'Ticket' && $data[$NAME . $num . "_3"] > 0) {
$userdata = getUserName($data[$NAME . $num . "_3"], 2);
$toadd = Html::showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
}
if (Session::haveRight('user', READ)) {
$usernameformat = formatUserName($data[$NAME . $num . "_3"], $data[$NAME . $num], $data[$NAME . $num . "_2"], $data[$NAME . $num . "_4"], 1);
} else {
$usernameformat = formatUserName($data[$NAME . $num . "_3"], $data[$NAME . $num], $data[$NAME . $num . "_2"], $data[$NAME . $num . "_4"], 0);
}
return sprintf(__('%1$s %2$s'), $usernameformat, $toadd);
}
break;
case "glpi_profiles.interface":
return Profile::getInterfaceName($data[$NAME . $num]);
case "glpi_profiles.name":
if ($itemtype == 'User' && $ID == 20) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
$split4 = explode("\$\$\$\$", $data[$NAME . $num . "_4"]);
$count_display = 0;
$added = array();
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$text = sprintf(__('%1$s - %2$s'), $split[$k], Dropdown::getDropdownName('glpi_entities', $split2[$k]));
$comp = '';
if ($split3[$k]) {
$comp = __(READ);
if ($split4[$k]) {
$comp = sprintf(__('%1$s%2$s'), $comp, ", ");
}
}
if ($split4[$k]) {
$comp = sprintf(__('%1$s%2$s'), $comp, __('D'));
}
if (!empty($comp)) {
$text = sprintf(__('%1$s %2$s'), $text, "(" . $comp . ")");
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_entities.completename":
if ($itemtype == 'User') {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
$split4 = explode("\$\$\$\$", $data[$NAME . $num . "_4"]);
$added = array();
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$text = sprintf(__('%1$s - %2$s'), $split[$k], Dropdown::getDropdownName('glpi_profiles', $split2[$k]));
$comp = '';
if ($split3[$k]) {
$comp = __(READ);
if ($split4[$k]) {
$comp = sprintf(__('%1$s%2$s'), $comp, ", ");
}
}
if ($split4[$k]) {
$comp = sprintf(__('%1$s%2$s'), $comp, __('D'));
}
if (!empty($comp)) {
$text = sprintf(__('%1$s %2$s'), $text, "(" . $comp . ")");
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_documenttypes.icon":
if (!empty($data[$NAME . $num])) {
return "<img class='middle' alt='' src='" . $CFG_GLPI["typedoc_icon_dir"] . "/" . $data[$NAME . $num] . "'>";
}
return " ";
case "glpi_documents.filename":
$doc = new Document();
if ($doc->getFromDB($data['id'])) {
return $doc->getDownloadLink();
}
return NOT_AVAILABLE;
case "glpi_deviceharddrives.specificity":
case "glpi_devicememories.specificity":
case "glpi_deviceprocessors.specificity":
return $data[$NAME . $num];
case "glpi_networkports.mac":
$out = "";
if ($itemtype == 'Computer') {
$displayed = array();
if (!empty($data[$NAME . $num . "_2"])) {
$split = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
$lowstr = Toolbox::strtolower($split[$k]);
if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $split[$k];
$displayed[] = $lowstr;
}
}
if (!empty($data[$NAME . $num])) {
$out .= "<br>";
}
}
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
$lowstr = Toolbox::strtolower($split[$k]);
if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $split[$k];
$displayed[] = $lowstr;
}
}
}
return $out;
}
break;
case "glpi_contracts.duration":
case "glpi_contracts.notice":
case "glpi_contracts.periodicity":
case "glpi_contracts.billing":
if (!empty($data[$NAME . $num])) {
$split = explode('$$$$', $data[$NAME . $num]);
$output = "";
foreach ($split as $duration) {
$output .= (empty($output) ? '' : '<br>') . sprintf(_n('%d month', '%d months', $duration), $duration);
}
return $output;
}
return " ";
case "glpi_contracts.renewal":
return Contract::getContractRenewalName($data[$NAME . $num]);
// case "glpi_infocoms.sink_time" :
// if (!empty($data[$NAME.$num])) {
// $split = explode("$$$$", $data[$NAME.$num]);
// $out = '';
// foreach ($split as $val) {
// $out .= (empty($out)?'':'<br>');
// if ($val > 0) {
// //TRANS: %d is a number of years
// $out .= sprintf(_n('%d year', '%d years', $val), $val);
// }
// }
// return $out;
// }
// return " ";
//
// case "glpi_infocoms.warranty_duration" :
// if (!empty($data[$NAME.$num])) {
// $split = explode("$$$$", $data[$NAME.$num]);
// $out = '';
// foreach ($split as $val) {
// $out .= (empty($out)?'':'<br>');
// if ($val > 0) {
// $out .= sprintf(_n('%d month', '%d months', $val), $val);
// }
// if ($val < 0) {
// $out .= __('Lifelong');
// }
// }
// return $out;
// }
// return " ";
// case "glpi_infocoms.sink_time" :
// if (!empty($data[$NAME.$num])) {
// $split = explode("$$$$", $data[$NAME.$num]);
// $out = '';
// foreach ($split as $val) {
// $out .= (empty($out)?'':'<br>');
// if ($val > 0) {
// //TRANS: %d is a number of years
// $out .= sprintf(_n('%d year', '%d years', $val), $val);
// }
// }
// return $out;
// }
// return " ";
//
// case "glpi_infocoms.warranty_duration" :
// if (!empty($data[$NAME.$num])) {
// $split = explode("$$$$", $data[$NAME.$num]);
// $out = '';
// foreach ($split as $val) {
// $out .= (empty($out)?'':'<br>');
// if ($val > 0) {
// $out .= sprintf(_n('%d month', '%d months', $val), $val);
// }
// if ($val < 0) {
// $out .= __('Lifelong');
// }
// }
// return $out;
// }
// return " ";
case "glpi_infocoms.sink_type":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Infocom::getAmortTypeName($val);
}
return $out;
case "glpi_infocoms.alert":
if ($data[$NAME . $num] == pow(2, Alert::END)) {
return __s('Warranty expiration date');
}
return "";
case "glpi_contracts.alert":
switch ($data[$NAME . $num]) {
case pow(2, Alert::END):
return __('End');
case pow(2, Alert::NOTICE):
return __('Notice');
case pow(2, Alert::END) + pow(2, Alert::NOTICE):
return __('End + Notice');
}
return "";
case "glpi_tickets_tickets.tickets_id_1":
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$displayed = array();
for ($k = 0; $k < count($split); $k++) {
$linkid = $split[$k] == $data['id'] ? $split2[$k] : $split[$k];
if ($linkid > 0 && !isset($displayed[$linkid])) {
$text = "<a ";
$text .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id={$linkid}\">";
$text .= Dropdown::getDropdownName('glpi_tickets', $linkid) . "</a>";
if (count($displayed)) {
$out .= "<br>";
}
$displayed[$linkid] = $linkid;
$out .= $text;
}
}
return $out;
case "glpi_problems.count":
if ($data[$NAME . $num] > 0 && Session::haveRight("problem", Problem::READALL)) {
if ($itemtype == 'ITILCategory') {
$options['field'][0] = 7;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $data['id'];
$options['link'][0] = 'AND';
}
$options['reset'] = 'reset';
$out = "<a id='problem{$itemtype}" . $data['id'] . "' ";
$out .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/problem.php?" . Toolbox::append_params($options, '&') . "\">";
$out .= $data[$NAME . $num] . "</a>";
} else {
$out = $data[$NAME . $num];
}
return $out;
case "glpi_tickets.count":
if ($data[$NAME . $num] > 0 && Session::haveRight("ticket", Ticket::READALL)) {
if ($itemtype == 'User') {
$options['field'][0] = 4;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $data['id'];
$options['link'][0] = 'AND';
$options['field'][1] = 22;
$options['searchtype'][1] = 'equals';
$options['contains'][1] = $data['id'];
$options['link'][1] = 'OR';
$options['field'][2] = 5;
$options['searchtype'][2] = 'equals';
$options['contains'][2] = $data['id'];
$options['link'][2] = 'OR';
} else {
if ($itemtype == 'ITILCategory') {
$options['field'][0] = 7;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $data['id'];
$options['link'][0] = 'AND';
} else {
$options['field'][0] = 12;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = 'all';
$options['link'][0] = 'AND';
$options['itemtype2'][0] = $itemtype;
$options['field2'][0] = self::getOptionNumber($itemtype, 'name');
$options['searchtype2'][0] = 'equals';
$options['contains2'][0] = $data['id'];
$options['link2'][0] = 'AND';
}
}
$options['reset'] = 'reset';
$out = "<a id='ticket{$itemtype}" . $data['id'] . "' ";
$out .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">";
$out .= $data[$NAME . $num] . "</a>";
} else {
$out = $data[$NAME . $num];
}
return $out;
case "glpi_tickets.due_date":
// Due date + progress
if ($ID == 151) {
$out = Html::convDate($data[$NAME . $num]);
// No due date in waiting status
if ($data[$NAME . $num . '_2'] == CommonITILObject::WAITING) {
return '';
}
if (empty($data[$NAME . $num])) {
return '';
}
if ($data[$NAME . $num . '_2'] == Ticket::SOLVED || $data[$NAME . $num . '_2'] == Ticket::CLOSED) {
return $data[$NAME . $num];
}
$ticket = new Ticket();
$ticket->getFromDB($data['ITEM_0']);
$percentage = 0;
$totaltime = 0;
$currenttime = 0;
if ($ticket->fields['slas_id'] != 0) {
// Have SLA
$sla = new SLA();
$sla->getFromDB($ticket->fields['slas_id']);
$currenttime = $sla->getActiveTimeBetween($ticket->fields['date'], date('Y-m-d H:i:s'));
$totaltime = $sla->getActiveTimeBetween($ticket->fields['date'], $data[$NAME . $num]);
} else {
$calendars_id = Entity::getUsedConfig('calendars_id', $ticket->fields['entities_id']);
if ($calendars_id != 0) {
// Ticket entity have calendar
$calendar = new Calendar();
$calendar->getFromDB($calendars_id);
$currenttime = $calendar->getActiveTimeBetween($ticket->fields['date'], date('Y-m-d H:i:s'));
$totaltime = $calendar->getActiveTimeBetween($ticket->fields['date'], $data[$NAME . $num]);
} else {
// No calendar
$currenttime = strtotime(date('Y-m-d H:i:s')) - strtotime($ticket->fields['date']);
$totaltime = strtotime($data[$NAME . $num]) - strtotime($ticket->fields['date']);
}
}
if ($totaltime != 0) {
$percentage = round(100 * $currenttime / $totaltime);
} else {
// Total time is null : no active time
$percentage = 100;
}
if ($percentage > 100) {
$percentage = 100;
}
$percentage_text = $percentage;
if ($_SESSION['glpiduedatewarning_unit'] == '%') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'];
$less_warn = 100 - $percentage;
} else {
if ($_SESSION['glpiduedatewarning_unit'] == 'hours') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'] * HOUR_TIMESTAMP;
$less_warn = $totaltime - $currenttime;
} else {
if ($_SESSION['glpiduedatewarning_unit'] == 'days') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'] * DAY_TIMESTAMP;
$less_warn = $totaltime - $currenttime;
}
}
}
if ($_SESSION['glpiduedatecritical_unit'] == '%') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'];
$less_crit = 100 - $percentage;
} else {
if ($_SESSION['glpiduedatecritical_unit'] == 'hours') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'] * HOUR_TIMESTAMP;
$less_crit = $totaltime - $currenttime;
} else {
if ($_SESSION['glpiduedatecritical_unit'] == 'days') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'] * DAY_TIMESTAMP;
$less_crit = $totaltime - $currenttime;
}
}
}
$color = $_SESSION['glpiduedateok_color'];
if ($less_crit < $less_crit_limit) {
$color = $_SESSION['glpiduedatecritical_color'];
} else {
if ($less_warn < $less_warn_limit) {
$color = $_SESSION['glpiduedatewarning_color'];
}
}
//Calculate bar progress
$out .= "<div class='center' style='background-color: #ffffff; width: 100%;\n border: 1px solid #9BA563;' >";
$out .= "<div style='position:absolute;'> " . $percentage_text . "%</div>";
$out .= "<div class='center' style='background-color: " . $color . ";\n width: " . $percentage . "%; height: 12px' ></div>";
$out .= "</div>";
return $out;
}
break;
case "glpi_softwarelicenses.number":
if ($data[$NAME . $num . "_2"] == -1) {
return __('Unlimited');
}
if (empty($data[$NAME . $num])) {
return 0;
}
return $data[$NAME . $num];
case "glpi_auth_tables.name":
return Auth::getMethodName($data[$NAME . $num], $data[$NAME . $num . "_2"], 1, $data[$NAME . $num . "_3"] . $data[$NAME . $num . "_4"]);
case "glpi_reservationitems.comment":
if (empty($data[$NAME . $num])) {
return "<a title=\"" . __s('Modify the comment') . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data["refID"] . "' >" . __('None') . "</a>";
}
return "<a title=\"" . __s('Modify the comment') . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data['refID'] . "' >" . Html::resume_text($data[$NAME . $num]) . "</a>";
case 'glpi_notifications.mode':
return Notification::getMode($data[$NAME . $num]);
case 'glpi_notifications.event':
$item = NotificationTarget::getInstanceByType($data['itemtype']);
if ($item) {
$events = $item->getAllEvents();
if (isset($events[$data[$NAME . $num]])) {
return $events[$data[$NAME . $num]];
}
}
return '';
case 'glpi_reminders.state':
return Planning::getState($data[$NAME . $num]);
case 'glpi_crontasks.description':
$tmp = new CronTask();
return $tmp->getDescription($data['id']);
case 'glpi_crontasks.state':
return CronTask::getStateName($data[$NAME . $num]);
case 'glpi_crontasks.mode':
return CronTask::getModeName($data[$NAME . $num]);
case 'glpi_crontasks.itemtype':
if ($plug = isPluginItemType($data[$NAME . $num])) {
return $plug['plugin'];
}
return '';
case 'glpi_changes.status':
$status = Change::getStatus($data[$NAME . $num]);
return "<img src=\"" . Change::getStatusIconURL($data[$NAME . $num]) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_problems.status':
$status = Problem::getStatus($data[$NAME . $num]);
return "<img src=\"" . Problem::getStatusIconURL($data[$NAME . $num]) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_tickets.status':
$status = Ticket::getStatus($data[$NAME . $num]);
return "<img src=\"" . Ticket::getStatusIconURL($data[$NAME . $num]) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_tickets.items_id':
if (!empty($data[$NAME . $num . "_2"]) && ($item = getItemForItemtype($data[$NAME . $num . "_2"]))) {
if ($item->getFromDB($data[$NAME . $num])) {
return $item->getLink(array('comments' => true));
}
}
return ' ';
case 'glpi_tickets.name':
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
$link = Toolbox::getItemTypeFormURL('Ticket');
foreach ($split as $val) {
if (!empty($val)) {
$split2 = self::explodeWithID("\$\$", $val);
$out .= "<a id='ticket" . $split2[1] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $split2[1];
$out .= "\">";
$name = $split2[0];
if ($_SESSION["glpiis_ids_visible"] || empty($split2[0])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $split2[1]);
}
$out .= $name . "</a><br>";
}
}
return $out;
}
$link = Toolbox::getItemTypeFormURL('Ticket');
$out = "<a id='ticket" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$NAME . $num . "_2"];
// Force solution tab if solved
if ($data[$NAME . $num . "_4"] == CommonITILObject::SOLVED) {
$out .= "&forcetab=Ticket\$2";
}
$out .= "\">";
$name = $data[$NAME . $num];
if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $data[$NAME . $num . "_2"]);
}
$out .= $name . "</a>";
$out = sprintf(__('%1$s %2$s'), $out, Html::showToolTip(nl2br($data[$NAME . $num . "_3"]), array('applyto' => 'ticket' . $data[$NAME . $num . "_2"], 'display' => false)));
return $out;
case 'glpi_ticketvalidations.status':
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
if (!empty($val)) {
$split2 = self::explodeWithID("\$\$", $val);
$status = TicketValidation::getStatus($split2[0]);
$bgcolor = TicketValidation::getStatusColor($split2[0]);
$out .= (empty($out) ? '' : '<br>') . "<div style=\"background-color:" . $bgcolor . ";\">" . $status . '</div>';
}
}
return $out;
case 'glpi_ticketsatisfactions.type':
return TicketSatisfaction::getTypeInquestName($data[$NAME . $num]);
case 'glpi_ticketsatisfactions.satisfaction':
return TicketSatisfaction::displaySatisfaction($data[$NAME . $num]);
case 'glpi_notimportedemails.reason':
return NotImportedEmail::getReason($data[$NAME . $num]);
case 'glpi_notimportedemails.messageid':
$clean = array('<' => '', '>' => '');
return strtr($data[$NAME . $num], $clean);
}
//// Default case
// Link with plugin tables : need to know left join structure
if (preg_match("/^glpi_plugin_([a-z0-9]+)/", $table . '.' . $field, $matches)) {
if (count($matches) == 2) {
$plug = $matches[1];
$function = 'plugin_' . $plug . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
}
$unit = '';
if (isset($searchopt[$ID]['unit'])) {
$unit = $searchopt[$ID]['unit'];
}
/// TODO try to use getvalueToDisplay instead of redefine display system
// Preformat items
if (isset($searchopt[$ID]["datatype"])) {
switch ($searchopt[$ID]["datatype"]) {
case "itemlink":
$linkitemtype = getItemTypeForTable($searchopt[$ID]["table"]);
if (isset($data[$NAME . $num . "_2"]) && strlen($data[$NAME . $num . "_2"])) {
$link = Toolbox::getItemTypeFormURL($linkitemtype);
$out = "<a id='" . $itemtype . "_" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$NAME . $num . "_2"];
if (isset($searchopt[$ID]['forcetab'])) {
$out .= "&forcetab=" . $searchopt[$ID]['forcetab'];
}
$out .= "\">";
$name = Dropdown::getValueWithUnit($data[$NAME . $num], $unit);
if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $data[$NAME . $num . "_2"]);
}
$out .= $name . "</a>";
return $out;
}
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = self::explodeWithID("\$\$", $split[$k]);
if (isset($split2[1]) && $split2[1] > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$page = Toolbox::getItemTypeFormURL($linkitemtype);
$page .= strpos($page, '?') ? '&id' : '?id';
$name = Dropdown::getValueWithUnit($split2[0], $unit);
if ($_SESSION["glpiis_ids_visible"] || empty($split2[0])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $split2[1]);
}
$out .= "<a id='" . $linkitemtype . "_" . $data['id'] . "_" . $split2[1] . "' href='{$page}=" . $split2[1] . "'>" . $name . "</a>";
}
}
}
return $out;
case "text":
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
$count_display = 0;
foreach ($split as $val) {
if (strlen(trim($val)) > 0) {
$split2 = self::explodeWithID("\$\$", $val);
if ($count_display) {
$out .= $separate;
}
$count_display++;
if (isset($searchopt[$ID]['htmltext']) && $searchopt[$ID]['htmltext']) {
$text = Html::clean(Toolbox::unclean_cross_side_scripting_deep(nl2br($split2[0])));
} else {
$text = nl2br($split2[0]);
}
if (self::$output_type == self::HTML_OUTPUT && Toolbox::strlen($text) > $CFG_GLPI['cut']) {
$rand = mt_rand();
$out .= sprintf(__('%1$s %2$s'), "<span id='text{$rand}'>" . Html::resume_text($text, $CFG_GLPI['cut']) . '</span>', Html::showToolTip($text, array('applyto' => "text{$rand}", 'display' => false)));
} else {
$out .= $text;
}
}
}
return $out;
case "date":
case "date_delay":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Html::convDate($val);
}
return $out;
case "datetime":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Html::convDateTime($val);
}
return $out;
case "timestamp":
$withseconds = false;
if (isset($searchopt[$ID]['withseconds'])) {
$withseconds = $searchopt[$ID]['withseconds'];
}
$withdays = true;
if (isset($searchopt[$ID]['withdays'])) {
$withdays = $searchopt[$ID]['withdays'];
}
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Html::timestampToString($val, $withseconds, $withdays);
}
return $out;
case "email":
$split = explode('$$$$', $data[$NAME . $num]);
$out = '';
$count_display = 0;
foreach ($split as $val) {
$split2 = self::explodeWithID("\$\$", $val);
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if (!empty($val)) {
$out .= empty($out) ? '' : '<br>';
$out .= "<a href='mailto:{$split2['0']}'>{$split2['0']}</a>";
}
}
return empty($out) ? " " : $out;
case "weblink":
$orig_link = trim($data[$NAME . $num]);
if (!empty($orig_link)) {
// strip begin of link
$link = preg_replace('/https?:\\/\\/(www[^\\.]*\\.)?/', '', $orig_link);
$link = preg_replace('/\\/$/', '', $link);
if (Toolbox::strlen($link) > $CFG_GLPI["url_maxlength"]) {
$link = Toolbox::substr($link, 0, $CFG_GLPI["url_maxlength"]) . "...";
}
return "<a href=\"" . formatOutputWebLink($orig_link) . "\" target='_blank'>{$link}</a>";
}
return " ";
case "number":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = self::explodeWithID("\$\$", $split[$k]);
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$split2[0]])) {
$out .= $searchopt[$ID]['toadd'][$split2[0]];
} else {
$number = str_replace(' ', ' ', Html::formatNumber($split2[0], false, 0));
$out .= Dropdown::getValueWithUnit($number, $unit);
}
}
}
return $out;
}
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$data[$NAME . $num]])) {
return $searchopt[$ID]['toadd'][$data[$NAME . $num]];
} else {
$number = str_replace(' ', ' ', Html::formatNumber($data[$NAME . $num], false, 0));
return Dropdown::getValueWithUnit($number, $unit);
}
case "decimal":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = self::explodeWithID("\$\$", $split[$k]);
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$split2[0]])) {
$out .= $searchopt[$ID]['toadd'][$split2[0]];
} else {
$number = str_replace(' ', ' ', Html::formatNumber($split2[0]));
$out .= Dropdown::getValueWithUnit($number, $unit);
}
}
}
return $out;
}
$number = str_replace(' ', ' ', Html::formatNumber($data[$NAME . $num]));
return Dropdown::getValueWithUnit($number, $unit);
case "bool":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = self::explodeWithID("\$\$", $split[$k]);
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= Dropdown::getValueWithUnit(Dropdown::getYesNo($split2[0]), $unit);
}
}
return $out;
}
return Dropdown::getValueWithUnit(Dropdown::getYesNo($data[$NAME . $num]), $unit);
case "right":
return Profile::getRightValue($data[$NAME . $num]);
case "itemtypename":
if ($obj = getItemForItemtype($data[$NAME . $num])) {
return $obj->getTypeName();
}
return "";
case "language":
if (isset($CFG_GLPI['languages'][$data[$NAME . $num]])) {
return $CFG_GLPI['languages'][$data[$NAME . $num]][0];
}
return __('Default value');
}
}
// Manage items with need group by / group_concat
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= $separate;
}
$withoutid = self::explodeWithID("\$\$", $split[$k]);
$count_display++;
// Get specific display if available
$itemtype = getItemTypeForTable($table);
if ($item = getItemForItemtype($itemtype)) {
$tmpdata = array($field => $withoutid[0]);
$specific = $item->getSpecificValueToDisplay($field, $tmpdata, array('html' => true));
}
if (!empty($specific)) {
$out .= $specific;
} else {
$out .= Dropdown::getValueWithUnit($withoutid[0], $unit);
}
}
}
return $out;
}
// Get specific display if available
$itemtype = getItemTypeForTable($table);
if ($item = getItemForItemtype($itemtype)) {
$tmpdata = array($field => $data[$NAME . $num]);
if (isset($searchopt[$ID]['additionalfields']) && count($searchopt[$ID]['additionalfields'])) {
foreach ($searchopt[$ID]['additionalfields'] as $key) {
$tmpdata[$key] = $data[$NAME . $num . '_' . $key];
}
}
$specific = $item->getSpecificValueToDisplay($field, $tmpdata, array('html' => true));
if (!empty($specific)) {
return $specific;
}
}
// Manage auto CONCAT id
$split = self::explodeWithID('$$', $data[$NAME . $num]);
$split[0] = trim($split[0]);
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$split[0]])) {
return $searchopt[$ID]['toadd'][$split[0]];
}
// Empty is 0 or empty
if (empty($split[0]) && isset($searchopt[$ID]['emptylabel'])) {
return $searchopt[$ID]['emptylabel'];
}
return Dropdown::getValueWithUnit($split[0], $unit);
}
You should have received a copy of the GNU General Public License
along with GLPI; if not, write to the Free Software Foundation, Inc.,
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA.
--------------------------------------------------------------------------
*/
// ----------------------------------------------------------------------
// Original Author of file: Julien Dombre
// Purpose of file:
// ----------------------------------------------------------------------
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
if (empty($_GET["id"])) {
$_GET["id"] = "";
}
$sla = new SLA();
if (isset($_POST["add"])) {
$sla->check(-1, 'w');
$newID = $sla->add($_POST);
Event::log($newID, "slas", 4, "setup", $_SESSION["glpiname"] . " " . $LANG['log'][20] . " " . $_POST["name"] . ".");
glpi_header($CFG_GLPI["root_doc"] . "/front/sla.php");
} else {
if (isset($_POST["delete"])) {
$sla->check($_GET["id"], 'w');
$sla->delete($_POST);
Event::log($_GET["id"], "slas", 4, "setup", $_SESSION["glpiname"] . " " . $LANG['log'][22]);
$sla->redirectToList();
} else {
if (isset($_POST["update"])) {
$sla->check($_GET["id"], 'w');
$sla->update($_POST);
*/
// ----------------------------------------------------------------------
// Original Author of file: Julien Dombre
// Purpose of file:
// ----------------------------------------------------------------------
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
header("Content-Type: text/html; charset=UTF-8");
header_nocache();
if (!isset($_POST["id"])) {
exit;
}
if (empty($_POST["id"])) {
$_POST["id"] = -1;
}
$sla = new SLA();
$slalevel = new SlaLevel();
if ($_POST['id'] > 0 && $sla->getFromDB($_POST['id'])) {
switch ($_REQUEST['glpi_tab']) {
case -1:
$slalevel->showForSLA($sla);
$rule = new RuleTicket();
$rule->showAndAddRuleForm($sla);
Ticket::showListForItem('Sla', $_POST["id"]);
Plugin::displayAction($sla, $_REQUEST['glpi_tab']);
break;
case 4:
$rule = new RuleTicket();
$rule->showAndAddRuleForm($sla);
break;
case 6:
function post_addItem()
{
global $LANG, $CFG_GLPI;
// Add document if needed
$this->addFiles($this->fields['id']);
if (isset($this->input["_followup"]) && is_array($this->input["_followup"]) && strlen($this->input["_followup"]['content']) > 0) {
$fup = new TicketFollowup();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == "solved") {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id']);
if (isset($this->input["_followup"]['content']) && strlen($this->input["_followup"]['content']) > 0) {
$toadd["content"] = $this->input["_followup"]['content'];
}
if (isset($this->input["_followup"]['is_private'])) {
$toadd["is_private"] = $this->input["_followup"]['is_private'];
}
$toadd['_no_notif'] = true;
$fup->add($toadd);
}
if (isset($this->input["plan"]) || isset($this->input["_hour"]) && isset($this->input["_minute"]) && isset($this->input["realtime"]) && $this->input["realtime"] > 0) {
$task = new TicketTask();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == "solved") {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id']);
if (isset($this->input["_hour"])) {
$toadd["hour"] = $this->input["_hour"];
}
if (isset($this->input["_minute"])) {
$toadd["minute"] = $this->input["_minute"];
}
if (isset($this->input["plan"])) {
$toadd["plan"] = $this->input["plan"];
}
$toadd['_no_notif'] = true;
$task->add($toadd);
}
$ticket_ticket = new Ticket_Ticket();
// From interface
if (isset($this->input['_link'])) {
$this->input['_link']['tickets_id_1'] = $this->fields['id'];
if ($ticket_ticket->can(-1, 'w', $this->input['_link'])) {
$ticket_ticket->add($this->input['_link']);
}
}
// From mailcollector : do not check rights
if (isset($this->input["_linkedto"])) {
$input2['tickets_id_1'] = $this->fields['id'];
$input2['tickets_id_2'] = $this->input["_linkedto"];
$input2['link'] = Ticket_Ticket::LINK_TO;
$ticket_ticket->add($input2);
}
// Manage SLA Level : add actions
if (isset($this->input["slas_id"]) && $this->input["slas_id"] > 0 && isset($this->input["slalevels_id"]) && $this->input["slalevels_id"] > 0) {
$sla = new SLA();
if ($sla->getFromDB($this->input["slas_id"])) {
// Add first level in working table
if ($this->input["slalevels_id"] > 0) {
$sla->addLevelToDo($this);
}
}
}
// Add user groups linked to tickets
$ticket_user = new Ticket_User();
$group_ticket = new Group_Ticket();
if (isset($this->input["_users_id_requester"]) && ($this->input["_users_id_requester"] > 0 || isset($this->input["_users_id_requester_notif"]['alternative_email']) && !empty($this->input["_users_id_requester_notif"]['alternative_email']))) {
$input2 = array('tickets_id' => $this->fields['id'], 'users_id' => $this->input["_users_id_requester"], 'type' => self::REQUESTER);
if (isset($this->input["_users_id_requester_notif"])) {
foreach ($this->input["_users_id_requester_notif"] as $key => $val) {
$input2[$key] = $val;
}
}
$ticket_user->add($input2);
}
if (isset($this->input["_users_id_observer"]) && ($this->input["_users_id_observer"] > 0 || isset($this->input["_users_id_observer_notif"]['alternative_email']) && !empty($this->input["_users_id_observer_notif"]['alternative_email']))) {
$input2 = array('tickets_id' => $this->fields['id'], 'users_id' => $this->input["_users_id_observer"], 'type' => self::OBSERVER);
if (isset($this->input["_users_id_observer_notif"])) {
foreach ($this->input["_users_id_observer_notif"] as $key => $val) {
$input2[$key] = $val;
}
}
$ticket_user->add($input2);
}
if (isset($this->input["_users_id_assign"]) && $this->input["_users_id_assign"] > 0) {
$input2 = array('tickets_id' => $this->fields['id'], 'users_id' => $this->input["_users_id_assign"], 'type' => self::ASSIGN);
if (isset($this->input["_users_id_assign_notif"])) {
foreach ($this->input["_users_id_assign_notif"] as $key => $val) {
$input2[$key] = $val;
}
}
$ticket_user->add($input2);
}
if (isset($this->input["_groups_id_requester"]) && $this->input["_groups_id_requester"] > 0) {
$group_ticket->add(array('tickets_id' => $this->fields['id'], 'groups_id' => $this->input["_groups_id_requester"], 'type' => self::REQUESTER));
}
if (isset($this->input["_groups_id_assign"]) && $this->input["_groups_id_assign"] > 0) {
$group_ticket->add(array('tickets_id' => $this->fields['id'], 'groups_id' => $this->input["_groups_id_assign"], 'type' => self::ASSIGN));
}
if (isset($this->input["_groups_id_observer"]) && $this->input["_groups_id_observer"] > 0) {
$group_ticket->add(array('tickets_id' => $this->fields['id'], 'groups_id' => $this->input["_groups_id_observer"], 'type' => self::OBSERVER));
}
// Additional actors : using default notification parameters
// Observers : for mailcollector
if (isset($this->input["_additional_observers"]) && is_array($this->input["_additional_observers"]) && count($this->input["_additional_observers"])) {
$input2 = array('tickets_id' => $this->fields['id'], 'type' => self::OBSERVER);
foreach ($this->input["_additional_observers"] as $tmp) {
if (isset($tmp['users_id'])) {
foreach ($tmp as $key => $val) {
$input2[$key] = $val;
}
$ticket_user->add($input2);
}
}
}
if (isset($this->input["_additional_assigns"]) && is_array($this->input["_additional_assigns"]) && count($this->input["_additional_assigns"])) {
$input2 = array('tickets_id' => $this->fields['id'], 'type' => self::ASSIGN);
foreach ($this->input["_additional_assigns"] as $tmp) {
if (isset($tmp['users_id'])) {
foreach ($tmp as $key => $val) {
$input2[$key] = $val;
}
$ticket_user->add($input2);
}
}
}
if (isset($this->input["_additional_requesters"]) && is_array($this->input["_additional_requesters"]) && count($this->input["_additional_requesters"])) {
$input2 = array('tickets_id' => $this->fields['id'], 'type' => self::REQUESTER);
foreach ($this->input["_additional_requesters"] as $tmp) {
if (isset($tmp['users_id'])) {
foreach ($tmp as $key => $val) {
$input2[$key] = $val;
}
$ticket_user->add($input2);
}
}
}
//Action for send_validation rule
if (isset($this->input["_add_validation"]) && $this->input["_add_validation"] > 0) {
$validation = new Ticketvalidation();
$values['tickets_id'] = $this->fields['id'];
$values['users_id_validate'] = $this->input["_add_validation"];
if ($validation->can(-1, 'w', $values)) {
$validation->add($values);
Event::log($this->fields['id'], "ticket", 4, "tracking", $_SESSION["glpiname"] . " " . $LANG['log'][21]);
}
}
// Processing Email
if ($CFG_GLPI["use_mailing"]) {
// Clean reload of the ticket
$this->getFromDB($this->fields['id']);
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == "solved") {
$type = "solved";
}
NotificationEvent::raiseEvent($type, $this);
}
if (isset($_SESSION['glpiis_ids_visible']) && !$_SESSION['glpiis_ids_visible']) {
addMessageAfterRedirect($LANG['help'][18] . " (" . $LANG['job'][38] . " " . "<a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id=" . $this->fields['id'] . "'>" . $this->fields['id'] . "</a>)");
}
}
/**
* Show the rule
*
* @param $ID ID of the rule
* @param $options options
*
* @return nothing
**/
function showForm($ID, $options = array())
{
global $CFG_GLPI, $LANG;
if (!$this->isNewID($ID)) {
$this->check($ID, 'r');
} else {
// Create item
$this->check(-1, 'w');
}
$canedit = $this->can($this->right, "w");
$this->showTabs($options);
$this->showFormHeader($options);
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][16] . " :</td>";
echo "<td>";
autocompletionTextField($this, "name");
echo "</td>";
echo "<td>" . $LANG['common'][60] . " :</td>";
echo "<td>";
Dropdown::showYesNo("is_active", $this->fields["is_active"]);
echo "</td></tr>\n";
$sla = new SLA();
$sla->getFromDB($this->fields['slas_id']);
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['sla'][1] . " :</td>";
echo "<td>";
echo $sla->getLink();
echo "</td>";
echo "<td>" . $LANG['sla'][3] . "</td>";
echo "<td>";
self::dropdownExecutionTime('execution_time', array('max_time' => $sla->fields['resolution_time'], 'used' => self::getAlreadyUsedExecutionTime($sla->fields['id']), 'value' => $this->fields['execution_time']));
echo "</td></tr>\n";
$this->showFormButtons($options);
$this->addDivForTabs();
}
function getSLA()
{
if (!$this->sla && $this->getSLAId()) {
$this->sla = SLA::lookup($this->getSLAId());
}
return $this->sla;
}
static function getPeriodTime(CommonGLPI $ticket, $start, $end)
{
$totaltime = 0;
if ($ticket->fields['slas_id'] != 0) {
// Have SLA
$sla = new SLA();
$sla->getFromDB($ticket->fields['slas_id']);
$totaltime = $sla->getActiveTimeBetween($start, $end);
} else {
$calendars_id = Entity::getUsedConfig('calendars_id', $ticket->fields['entities_id']);
if ($calendars_id != 0) {
// Ticket entity have calendar
$calendar = new Calendar();
$calendar->getFromDB($calendars_id);
$totaltime = $calendar->getActiveTimeBetween($start, $end);
} else {
// No calendar
$totaltime = strtotime($end) - strtotime($start);
}
}
return $totaltime;
}
/**
* Generic Function to display Items
*
* @param $itemtype item type
* @param $ID ID of the SEARCH_OPTION item
* @param $data array containing data results
* @param $num item num in the request
* @param $meta is a meta item ? (default 0)
* @param $addobjectparams array added parameters for union search
*
* @return string to print
**/
static function giveItem($itemtype, $ID, array $data, $num, $meta = 0, array $addobjectparams = array())
{
global $CFG_GLPI, $DB;
$searchopt =& self::getOptions($itemtype);
if (isset($CFG_GLPI["union_search_type"][$itemtype]) && $CFG_GLPI["union_search_type"][$itemtype] == $searchopt[$ID]["table"]) {
if (isset($searchopt[$ID]['addobjectparams']) && $searchopt[$ID]['addobjectparams']) {
return self::giveItem($data["TYPE"], $ID, $data, $num, $meta, $searchopt[$ID]['addobjectparams']);
}
return self::giveItem($data["TYPE"], $ID, $data, $num, $meta);
}
if (count($addobjectparams)) {
$searchopt[$ID] = array_merge($searchopt[$ID], $addobjectparams);
}
// Plugin can override core definition for its type
if ($plug = isPluginItemType($itemtype)) {
$function = 'plugin_' . $plug['plugin'] . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
$NAME = "ITEM_";
// if ($meta) {
// $NAME = "META_";
// }
if (isset($searchopt[$ID]["table"])) {
$table = $searchopt[$ID]["table"];
$field = $searchopt[$ID]["field"];
$linkfield = $searchopt[$ID]["linkfield"];
/// TODO try to clean all specific cases using SpecificToDisplay
switch ($table . '.' . $field) {
case "glpi_users.name":
// USER search case
if ($itemtype != 'User' && isset($searchopt[$ID]["forcegroupby"]) && $searchopt[$ID]["forcegroupby"]) {
$out = "";
$count_display = 0;
$added = array();
$showuserlink = 0;
if (Session::haveRight('user', READ)) {
$showuserlink = 1;
}
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (isset($data[$num][$k]['name']) && $data[$num][$k]['name'] > 0 || isset($data[$num][$k][2]) && $data[$num][$k][2] != '') {
if ($count_display) {
$out .= self::LBBR;
}
if ($itemtype == 'Ticket') {
if (isset($data[$num][$k]['name']) && $data[$num][$k]['name'] > 0) {
$userdata = getUserName($data[$num][$k]['name'], 2);
$tooltip = "";
if (Session::haveRight('user', READ)) {
$tooltip = Html::showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
}
$out .= sprintf(__('%1$s %2$s'), $userdata['name'], $tooltip);
$count_display++;
}
} else {
$out .= getUserName($data[$num][$k]['name'], $showuserlink);
$count_display++;
}
// Manage alternative_email for tickets_users
if ($itemtype == 'Ticket' && isset($data[$num][$k][2])) {
$split = explode(self::LONGSEP, $data[$num][$k][2]);
for ($l = 0; $l < count($split); $l++) {
$split2 = explode(" ", $split[$l]);
if (count($split2) == 2 && $split2[0] == 0 && !empty($split2[1])) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
$out .= "<a href='mailto:" . $split2[1] . "'>" . $split2[1] . "</a>";
}
}
}
}
}
return $out;
}
if ($itemtype != 'User') {
$toadd = '';
if ($itemtype == 'Ticket' && $data[$num][0]['id'] > 0) {
$userdata = getUserName($data[$num][0]['id'], 2);
$toadd = Html::showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
}
$usernameformat = formatUserName($data[$num][0]['id'], $data[$num][0]['name'], $data[$num][0]['realname'], $data[$num][0]['firstname'], 1);
return sprintf(__('%1$s %2$s'), $usernameformat, $toadd);
}
break;
case "glpi_profiles.name":
if ($itemtype == 'User' && $ID == 20) {
$out = "";
$count_display = 0;
$added = array();
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
$text = sprintf(__('%1$s - %2$s'), $data[$num][$k]['name'], Dropdown::getDropdownName('glpi_entities', $data[$num][$k]['entities_id']));
$comp = '';
if ($data[$num][$k]['is_recursive']) {
$comp = __('R');
if ($data[$num][$k]['is_dynamic']) {
$comp = sprintf(__('%1$s%2$s'), $comp, ", ");
}
}
if ($data[$num][$k]['is_dynamic']) {
$comp = sprintf(__('%1$s%2$s'), $comp, __('D'));
}
if (!empty($comp)) {
$text = sprintf(__('%1$s %2$s'), $text, "(" . $comp . ")");
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_entities.completename":
if ($itemtype == 'User') {
$out = "";
$added = array();
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
$text = sprintf(__('%1$s - %2$s'), $data[$num][$k]['name'], Dropdown::getDropdownName('glpi_profiles', $data[$num][$k]['profiles_id']));
$comp = '';
if ($data[$num][$k]['is_recursive']) {
$comp = __('R');
if ($data[$num][$k]['is_dynamic']) {
$comp = sprintf(__('%1$s%2$s'), $comp, ", ");
}
}
if ($data[$num][$k]['is_dynamic']) {
$comp = sprintf(__('%1$s%2$s'), $comp, __('D'));
}
if (!empty($comp)) {
$text = sprintf(__('%1$s %2$s'), $text, "(" . $comp . ")");
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_documenttypes.icon":
if (!empty($data[$num][0]['name'])) {
return "<img class='middle' alt='' src='" . $CFG_GLPI["typedoc_icon_dir"] . "/" . $data[$num][0]['name'] . "'>";
}
return " ";
case "glpi_documents.filename":
$doc = new Document();
if ($doc->getFromDB($data['id'])) {
return $doc->getDownloadLink();
}
return NOT_AVAILABLE;
case "glpi_tickets_tickets.tickets_id_1":
$out = "";
$displayed = array();
for ($k = 0; $k < $data[$num]['count']; $k++) {
$linkid = $data[$num][$k]['tickets_id_2'] == $data['id'] ? $data[$num][$k]['name'] : $data[$num][$k]['tickets_id_2'];
if ($linkid > 0 && !isset($displayed[$linkid])) {
$text = "<a ";
$text .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id={$linkid}\">";
$text .= Dropdown::getDropdownName('glpi_tickets', $linkid) . "</a>";
if (count($displayed)) {
$out .= self::LBBR;
}
$displayed[$linkid] = $linkid;
$out .= $text;
}
}
return $out;
case "glpi_problems.id":
if ($searchopt[$ID]["datatype"] == 'count') {
if ($data[$num][0]['name'] > 0 && Session::haveRight("problem", Problem::READALL)) {
if ($itemtype == 'ITILCategory') {
$options['criteria'][0]['field'] = 7;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $data['id'];
$options['criteria'][0]['link'] = 'AND';
} else {
$options['criteria'][0]['field'] = 12;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = 'all';
$options['criteria'][0]['link'] = 'AND';
$options['metacriteria'][0]['itemtype'] = $itemtype;
$options['metacriteria'][0]['field'] = self::getOptionNumber($itemtype, 'name');
$options['metacriteria'][0]['searchtype'] = 'equals';
$options['metacriteria'][0]['value'] = $data['id'];
$options['metacriteria'][0]['link'] = 'AND';
}
$options['reset'] = 'reset';
$out = "<a id='problem{$itemtype}" . $data['id'] . "' ";
$out .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/problem.php?" . Toolbox::append_params($options, '&') . "\">";
$out .= $data[$num][0]['name'] . "</a>";
return $out;
}
}
break;
case "glpi_tickets.id":
if ($searchopt[$ID]["datatype"] == 'count') {
if ($data[$num][0]['name'] > 0 && Session::haveRight("ticket", Ticket::READALL)) {
if ($itemtype == 'User') {
// Requester
if ($ID == 60) {
$options['criteria'][0]['field'] = 4;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $data['id'];
$options['criteria'][0]['link'] = 'AND';
}
// Writer
if ($ID == 61) {
$options['criteria'][0]['field'] = 22;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $data['id'];
$options['criteria'][0]['link'] = 'AND';
}
// Assign
if ($ID == 64) {
$options['criteria'][0]['field'] = 5;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $data['id'];
$options['criteria'][0]['link'] = 'AND';
}
} else {
if ($itemtype == 'ITILCategory') {
$options['criteria'][0]['field'] = 7;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $data['id'];
$options['criteria'][0]['link'] = 'AND';
} else {
$options['criteria'][0]['field'] = 12;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = 'all';
$options['criteria'][0]['link'] = 'AND';
$options['metacriteria'][0]['itemtype'] = $itemtype;
$options['metacriteria'][0]['field'] = self::getOptionNumber($itemtype, 'name');
$options['metacriteria'][0]['searchtype'] = 'equals';
$options['metacriteria'][0]['value'] = $data['id'];
$options['metacriteria'][0]['link'] = 'AND';
}
}
$options['reset'] = 'reset';
$out = "<a id='ticket{$itemtype}" . $data['id'] . "' ";
$out .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">";
$out .= $data[$num][0]['name'] . "</a>";
return $out;
}
}
break;
case "glpi_tickets.due_date":
case "glpi_problems.due_date":
case "glpi_changes.due_date":
// Due date + progress
if ($ID == 151) {
$out = Html::convDate($data[$num][0]['name']);
// No due date in waiting status
if ($data[$num][0]['status'] == CommonITILObject::WAITING) {
return '';
}
if (empty($data[$num][0]['name'])) {
return '';
}
if ($data[$num][0]['status'] == Ticket::SOLVED || $data[$num][0]['status'] == Ticket::CLOSED) {
return $out;
}
$itemtype = getItemTypeForTable($table);
$item = new $itemtype();
$item->getFromDB($data['id']);
$percentage = 0;
$totaltime = 0;
$currenttime = 0;
if ($item->isField('slas_id') && $item->fields['slas_id'] != 0) {
// Have SLA
$sla = new SLA();
$sla->getFromDB($item->fields['slas_id']);
$currenttime = $sla->getActiveTimeBetween($item->fields['date'], date('Y-m-d H:i:s'));
$totaltime = $sla->getActiveTimeBetween($item->fields['date'], $data[$num][0]['name']);
} else {
$calendars_id = Entity::getUsedConfig('calendars_id', $item->fields['entities_id']);
if ($calendars_id != 0) {
// Ticket entity have calendar
$calendar = new Calendar();
$calendar->getFromDB($calendars_id);
$currenttime = $calendar->getActiveTimeBetween($item->fields['date'], date('Y-m-d H:i:s'));
$totaltime = $calendar->getActiveTimeBetween($item->fields['date'], $data[$num][0]['name']);
} else {
// No calendar
$currenttime = strtotime(date('Y-m-d H:i:s')) - strtotime($item->fields['date']);
$totaltime = strtotime($data[$num][0]['name']) - strtotime($item->fields['date']);
}
}
if ($totaltime != 0) {
$percentage = round(100 * $currenttime / $totaltime);
} else {
// Total time is null : no active time
$percentage = 100;
}
if ($percentage > 100) {
$percentage = 100;
}
$percentage_text = $percentage;
if ($_SESSION['glpiduedatewarning_unit'] == '%') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'];
$less_warn = 100 - $percentage;
} else {
if ($_SESSION['glpiduedatewarning_unit'] == 'hour') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'] * HOUR_TIMESTAMP;
$less_warn = $totaltime - $currenttime;
} else {
if ($_SESSION['glpiduedatewarning_unit'] == 'day') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'] * DAY_TIMESTAMP;
$less_warn = $totaltime - $currenttime;
}
}
}
if ($_SESSION['glpiduedatecritical_unit'] == '%') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'];
$less_crit = 100 - $percentage;
} else {
if ($_SESSION['glpiduedatecritical_unit'] == 'hour') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'] * HOUR_TIMESTAMP;
$less_crit = $totaltime - $currenttime;
} else {
if ($_SESSION['glpiduedatecritical_unit'] == 'day') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'] * DAY_TIMESTAMP;
$less_crit = $totaltime - $currenttime;
}
}
}
$color = $_SESSION['glpiduedateok_color'];
if ($less_crit < $less_crit_limit) {
$color = $_SESSION['glpiduedatecritical_color'];
} else {
if ($less_warn < $less_warn_limit) {
$color = $_SESSION['glpiduedatewarning_color'];
}
}
//Calculate bar progress
$out .= "<div class='center' style='background-color: #ffffff; width: 100%;\n border: 1px solid #9BA563; position: relative;' >";
$out .= "<div style='position:absolute;'> " . $percentage_text . "%</div>";
$out .= "<div class='center' style='background-color: " . $color . ";\n width: " . $percentage . "%; height: 12px' ></div>";
$out .= "</div>";
return $out;
}
break;
case "glpi_softwarelicenses.number":
if ($data[$num][0]['min'] == -1) {
return __('Unlimited');
}
if (empty($data[$num][0]['name'])) {
return 0;
}
return $data[$num][0]['name'];
case "glpi_auth_tables.name":
return Auth::getMethodName($data[$num][0]['name'], $data[$num][0]['auths_id'], 1, $data[$num][0]['ldapname'] . $data[$num][0]['mailname']);
case "glpi_reservationitems.comment":
if (empty($data[$num][0]['name'])) {
return "<a title=\"" . __s('Modify the comment') . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data["refID"] . "' >" . __('None') . "</a>";
}
return "<a title=\"" . __s('Modify the comment') . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data['refID'] . "' >" . Html::resume_text($data[$num][0]['name']) . "</a>";
case 'glpi_crontasks.description':
$tmp = new CronTask();
return $tmp->getDescription($data[$num][0]['name']);
case 'glpi_changes.status':
$status = Change::getStatus($data[$num][0]['name']);
return "<img src=\"" . Change::getStatusIconURL($data[$num][0]['name']) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_problems.status':
$status = Problem::getStatus($data[$num][0]['name']);
return "<img src=\"" . Problem::getStatusIconURL($data[$num][0]['name']) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_tickets.status':
$status = Ticket::getStatus($data[$num][0]['name']);
return "<img src=\"" . Ticket::getStatusIconURL($data[$num][0]['name']) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_projectstates.name':
$out = '';
$query = "SELECT `color`\n FROM `glpi_projectstates`\n WHERE `name` = '" . $data[$num][0]['name'] . "'";
foreach ($DB->request($query) as $color) {
$color = $color['color'];
$out = "<div style=\"background-color:" . $color . ";\">";
$name = $data[$num][0]['name'];
if (isset($data[$num][0]['trans'])) {
$name = $data[$num][0]['trans'];
}
if ($itemtype == 'ProjectState') {
$out .= "<a href='" . $CFG_GLPI["root_doc"] . "/front/projectstate.form.php?id=" . $data[$num][0]["id"] . "'>" . $name . "</a></div>";
} else {
$out .= $name . "</div>";
}
}
return $out;
case 'glpi_items_tickets.items_id':
case 'glpi_items_problems.items_id':
if (!empty($data[$num])) {
$items = array();
foreach ($data[$num] as $key => $val) {
if (is_numeric($key)) {
if (!empty($val['itemtype']) && ($item = getItemForItemtype($val['itemtype']))) {
if ($item->getFromDB($val['name'])) {
$items[] = $item->getLink(array('comments' => true));
}
}
}
}
if (!empty($items)) {
return implode("<br>", $items);
}
}
return ' ';
case 'glpi_items_tickets.itemtype':
case 'glpi_items_problems.itemtype':
if (!empty($data[$num])) {
$itemtypes = array();
foreach ($data[$num] as $key => $val) {
if (is_numeric($key)) {
if (!empty($val['name'])) {
if (substr($val['name'], 0, 6) == 'Plugin') {
$plug = new $val['name']();
$name = $plug->getTypeName();
$itemtypes[] = __($name);
} else {
$itemtypes[] = __($val['name']);
}
}
}
}
if (!empty($itemtypes)) {
return implode("<br>", $itemtypes);
}
}
return ' ';
case 'glpi_tickets.name':
case 'glpi_problems.name':
case 'glpi_changes.name':
if (isset($data[$num][0]['content']) && isset($data[$num][0]['id']) && isset($data[$num][0]['status'])) {
$link = Toolbox::getItemTypeFormURL($itemtype);
$out = "<a id='{$itemtype}" . $data[$num][0]['id'] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$num][0]['id'];
// Force solution tab if solved
if ($item = getItemForItemtype($itemtype)) {
if (in_array($data[$num][0]['status'], $item->getSolvedStatusArray())) {
$out .= "&forcetab={$itemtype}\$2";
}
}
$out .= "\">";
$name = $data[$num][0]['name'];
if ($_SESSION["glpiis_ids_visible"] || empty($data[$num][0]['name'])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $data[$num][0]['id']);
}
$out .= $name . "</a>";
$hdecode = Html::entity_decode_deep($data[$num][0]['content']);
$content = Toolbox::unclean_cross_side_scripting_deep($hdecode);
$out = sprintf(__('%1$s %2$s'), $out, Html::showToolTip(nl2br(Html::Clean($content)), array('applyto' => $itemtype . $data[$num][0]['id'], 'display' => false)));
return $out;
}
case 'glpi_ticketvalidations.status':
$out = '';
for ($k = 0; $k < $data[$num]['count']; $k++) {
if ($data[$num][$k]['name']) {
$status = TicketValidation::getStatus($data[$num][$k]['name']);
$bgcolor = TicketValidation::getStatusColor($data[$num][$k]['name']);
$out .= (empty($out) ? '' : self::LBBR) . "<div style=\"background-color:" . $bgcolor . ";\">" . $status . '</div>';
}
}
return $out;
case 'glpi_ticketsatisfactions.satisfaction':
if (self::$output_type == self::HTML_OUTPUT) {
return TicketSatisfaction::displaySatisfaction($data[$num][0]['name']);
}
break;
case 'glpi_projects._virtual_planned_duration':
return Html::timestampToString(ProjectTask::getTotalPlannedDurationForProject($data["id"]), false);
case 'glpi_projects._virtual_effective_duration':
return Html::timestampToString(ProjectTask::getTotalEffectiveDurationForProject($data["id"]), false);
case 'glpi_cartridgeitems._virtual':
return Cartridge::getCount($data["id"], $data[$num][0]['alarm_threshold'], self::$output_type != self::HTML_OUTPUT);
case 'glpi_printers._virtual':
return Cartridge::getCountForPrinter($data["id"], self::$output_type != self::HTML_OUTPUT);
case 'glpi_consumableitems._virtual':
return Consumable::getCount($data["id"], $data[$num][0]['alarm_threshold'], self::$output_type != self::HTML_OUTPUT);
case 'glpi_links._virtual':
$out = '';
$link = new Link();
if (($item = getItemForItemtype($itemtype)) && $item->getFromDB($data['id']) && $link->getfromDB($data[$num][0]['id']) && $item->fields['entities_id'] == $link->fields['entities_id']) {
if (count($data[$num])) {
$count_display = 0;
foreach ($data[$num] as $val) {
if (is_array($val)) {
$links = Link::getAllLinksFor($item, $val);
foreach ($links as $link) {
if ($count_display) {
$out .= self::LBBR;
}
$out .= $link;
$count_display++;
}
}
}
}
}
return $out;
case 'glpi_reservationitems._virtual':
if ($data[$num][0]['is_active']) {
return "<a href='reservation.php?reservationitems_id=" . $data["refID"] . "' title=\"" . __s('See planning') . "\">" . "<img src=\"" . $CFG_GLPI["root_doc"] . "/pics/reservation-3.png\" alt='' title=''></a>";
} else {
return " ";
}
}
}
//// Default case
// Link with plugin tables : need to know left join structure
if (isset($table)) {
if (preg_match("/^glpi_plugin_([a-z0-9]+)/", $table . '.' . $field, $matches)) {
if (count($matches) == 2) {
$plug = $matches[1];
$function = 'plugin_' . $plug . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
}
}
$unit = '';
if (isset($searchopt[$ID]['unit'])) {
$unit = $searchopt[$ID]['unit'];
}
// Preformat items
if (isset($searchopt[$ID]["datatype"])) {
switch ($searchopt[$ID]["datatype"]) {
case "itemlink":
$linkitemtype = getItemTypeForTable($searchopt[$ID]["table"]);
$out = "";
$count_display = 0;
$separate = self::LBBR;
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = self::LBHR;
}
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (isset($data[$num][$k]['id'])) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$page = $linkitemtype::getFormUrl();
$page .= strpos($page, '?') ? '&id' : '?id';
$name = Dropdown::getValueWithUnit($data[$num][$k]['name'], $unit);
if ($_SESSION["glpiis_ids_visible"] || empty($data[$num][$k]['name'])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $data[$num][$k]['id']);
}
$out .= "<a id='" . $linkitemtype . "_" . $data['id'] . "_" . $data[$num][$k]['id'] . "' href='{$page}=" . $data[$num][$k]['id'] . "'>" . $name . "</a>";
}
}
return $out;
case "text":
$separate = self::LBBR;
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = self::LBHR;
}
$out = '';
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$text = "";
if (isset($searchopt[$ID]['htmltext']) && $searchopt[$ID]['htmltext']) {
$text = Html::clean(Toolbox::unclean_cross_side_scripting_deep(nl2br($data[$num][$k]['name'])));
} else {
$text = nl2br($data[$num][$k]['name']);
}
if (self::$output_type == self::HTML_OUTPUT && Toolbox::strlen($text) > $CFG_GLPI['cut']) {
$rand = mt_rand();
$out .= sprintf(__('%1$s %2$s'), "<span id='text{$rand}'>" . Html::resume_text($text, $CFG_GLPI['cut']) . '</span>', Html::showToolTip($text, array('applyto' => "text{$rand}", 'display' => false)));
} else {
$out .= $text;
}
}
}
return $out;
case "date":
case "date_delay":
$out = '';
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (is_null($data[$num][$k]['name']) && isset($searchopt[$ID]['emptylabel']) && $searchopt[$ID]['emptylabel']) {
$out .= (empty($out) ? '' : self::LBBR) . $searchopt[$ID]['emptylabel'];
} else {
$out .= (empty($out) ? '' : self::LBBR) . Html::convDate($data[$num][$k]['name']);
}
}
return $out;
case "datetime":
$out = '';
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (is_null($data[$num][$k]['name']) && isset($searchopt[$ID]['emptylabel']) && $searchopt[$ID]['emptylabel']) {
$out .= (empty($out) ? '' : self::LBBR) . $searchopt[$ID]['emptylabel'];
} else {
$out .= (empty($out) ? '' : self::LBBR) . Html::convDateTime($data[$num][$k]['name']);
}
}
return $out;
case "timestamp":
$withseconds = false;
if (isset($searchopt[$ID]['withseconds'])) {
$withseconds = $searchopt[$ID]['withseconds'];
}
$withdays = true;
if (isset($searchopt[$ID]['withdays'])) {
$withdays = $searchopt[$ID]['withdays'];
}
$out = '';
for ($k = 0; $k < $data[$num]['count']; $k++) {
$out .= (empty($out) ? '' : '<br>') . Html::timestampToString($data[$num][$k]['name'], $withseconds, $withdays);
}
return $out;
case "email":
$out = '';
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
if (!empty($data[$num][$k]['name'])) {
$out .= empty($out) ? '' : self::LBBR;
$out .= "<a href='mailto:" . $data[$num][$k]['name'] . "'>" . $data[$num][$k]['name'];
$out .= "</a>";
}
}
return empty($out) ? " " : $out;
case "weblink":
$orig_link = trim($data[$num][0]['name']);
if (!empty($orig_link)) {
// strip begin of link
$link = preg_replace('/https?:\\/\\/(www[^\\.]*\\.)?/', '', $orig_link);
$link = preg_replace('/\\/$/', '', $link);
if (Toolbox::strlen($link) > $CFG_GLPI["url_maxlength"]) {
$link = Toolbox::substr($link, 0, $CFG_GLPI["url_maxlength"]) . "...";
}
return "<a href=\"" . formatOutputWebLink($orig_link) . "\" target='_blank'>{$link}</a>";
}
return " ";
case "count":
case "number":
$out = "";
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$data[$num][$k]['name']])) {
$out .= $searchopt[$ID]['toadd'][$data[$num][$k]['name']];
} else {
$number = str_replace(' ', ' ', Html::formatNumber($data[$num][$k]['name'], false, 0));
$out .= Dropdown::getValueWithUnit($number, $unit);
}
}
}
return $out;
case "decimal":
$out = "";
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$data[$num][$k]['name']])) {
$out .= $searchopt[$ID]['toadd'][$data[$num][$k]['name']];
} else {
$number = str_replace(' ', ' ', Html::formatNumber($data[$num][$k]['name']));
$out .= Dropdown::getValueWithUnit($number, $unit);
}
}
}
return $out;
case "bool":
$out = "";
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
$out .= Dropdown::getValueWithUnit(Dropdown::getYesNo($data[$num][$k]['name']), $unit);
}
}
return $out;
case "itemtypename":
if ($obj = getItemForItemtype($data[$num][0]['name'])) {
return $obj->getTypeName();
}
return "";
case "language":
if (isset($CFG_GLPI['languages'][$data[$num][0]['name']])) {
return $CFG_GLPI['languages'][$data[$num][0]['name']][0];
}
return __('Default value');
}
}
// Manage items with need group by / group_concat
$out = "";
$count_display = 0;
$separate = self::LBBR;
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = self::LBHR;
}
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
// Get specific display if available
$itemtype = getItemTypeForTable($table);
if ($item = getItemForItemtype($itemtype)) {
$tmpdata = $data[$num][$k];
// Copy name to real field
$tmpdata[$field] = $data[$num][$k]['name'];
$specific = $item->getSpecificValueToDisplay($field, $tmpdata, array('html' => true, 'searchopt' => $searchopt[$ID]));
}
if (!empty($specific)) {
$out .= $specific;
} else {
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$data[$num][$k]['name']])) {
$out .= $searchopt[$ID]['toadd'][$data[$num][$k]['name']];
} else {
// Empty is 0 or empty
if (empty($split[0]) && isset($searchopt[$ID]['emptylabel'])) {
$out .= $searchopt[$ID]['emptylabel'];
} else {
// Trans field exists
if (isset($data[$num][$k]['trans']) && !empty($data[$num][$k]['trans'])) {
$out .= Dropdown::getValueWithUnit($data[$num][$k]['trans'], $unit);
} else {
$out .= Dropdown::getValueWithUnit($data[$num][$k]['name'], $unit);
}
}
}
}
}
}
return $out;
// Trans in group concat
if (count($split) == 3 && !empty($split[1])) {
return Dropdown::getValueWithUnit($split[1], $unit);
}
return Dropdown::getValueWithUnit($split[0], $unit);
}
Copyright (C) 2003-2014 by the INDEPNET Development Team.
http://indepnet.net/ http://glpi-project.org
-------------------------------------------------------------------------
LICENSE
This file is part of GLPI.
GLPI is free software; you can redistribute it and/or modify
it under the terms of the GNU General Public License as published by
the Free Software Foundation; either version 2 of the License, or
(at your option) any later version.
GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
Session::checkRight("sla", READ);
Html::header(SLA::getTypeName(Session::getPluralNumber()), $_SERVER['PHP_SELF'], "config", "sla");
Search::show('SLA');
Html::footer();
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
Session::checkRight("sla", READ);
if (empty($_GET["id"])) {
$_GET["id"] = "";
}
$sla = new SLA();
if (isset($_POST["add"])) {
$sla->check(-1, CREATE);
if ($newID = $sla->add($_POST)) {
Event::log($newID, "slas", 4, "setup", sprintf(__('%1$s adds the item %2$s'), $_SESSION["glpiname"], $_POST["name"]));
if ($_SESSION['glpibackcreated']) {
Html::redirect($sla->getFormURL() . "?id=" . $newID);
}
}
Html::redirect($CFG_GLPI["root_doc"] . "/front/sla.php");
} else {
if (isset($_POST["purge"])) {
$sla->check($_POST["id"], PURGE);
$sla->delete($_POST, 1);
Event::log($_POST["id"], "slas", 4, "setup", sprintf(__('%s purges an item'), $_SESSION["glpiname"]));
$sla->redirectToList();
function post_addItem()
{
global $CFG_GLPI;
if (isset($this->input['content'])) {
if (isset($this->input['_stock_image'])) {
$this->addImagePaste();
}
}
// Log this event
$username = '******';
if (isset($_SESSION["glpiname"])) {
$username = $_SESSION["glpiname"];
}
Event::log($this->fields['id'], "ticket", 4, "tracking", sprintf(__('%1$s adds the item %2$s'), $username, $this->fields['id']));
if (isset($this->input["_followup"]) && is_array($this->input["_followup"]) && strlen($this->input["_followup"]['content']) > 0) {
$fup = new TicketFollowup();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id']);
if (isset($this->input["_followup"]['content']) && strlen($this->input["_followup"]['content']) > 0) {
$toadd["content"] = $this->input["_followup"]['content'];
}
if (isset($this->input["_followup"]['is_private'])) {
$toadd["is_private"] = $this->input["_followup"]['is_private'];
}
// $toadd['_no_notif'] = true;
$fup->add($toadd);
}
if (isset($this->input["plan"]) && count($this->input["plan"]) || isset($this->input["actiontime"]) && $this->input["actiontime"] > 0) {
$task = new TicketTask();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id'], "actiontime" => $this->input["actiontime"]);
if (isset($this->input["plan"]) && count($this->input["plan"])) {
$toadd["plan"] = $this->input["plan"];
}
if (isset($_SESSION['glpitask_private'])) {
$toadd['is_private'] = $_SESSION['glpitask_private'];
}
// $toadd['_no_notif'] = true;
$task->add($toadd);
}
$ticket_ticket = new Ticket_Ticket();
// From interface
if (isset($this->input['_link'])) {
$this->input['_link']['tickets_id_1'] = $this->fields['id'];
// message if ticket's ID doesn't exist
if (!empty($this->input['_link']['tickets_id_2'])) {
if ($ticket_ticket->can(-1, CREATE, $this->input['_link'])) {
$ticket_ticket->add($this->input['_link']);
} else {
Session::addMessageAfterRedirect(__('Unknown ticket'), false, ERROR);
}
}
}
// From mailcollector : do not check rights
if (isset($this->input["_linkedto"])) {
$input2['tickets_id_1'] = $this->fields['id'];
$input2['tickets_id_2'] = $this->input["_linkedto"];
$input2['link'] = Ticket_Ticket::LINK_TO;
$ticket_ticket->add($input2);
}
// Manage SLA Level : add actions
if (isset($this->input["slas_id"]) && $this->input["slas_id"] > 0 && isset($this->input["slalevels_id"]) && $this->input["slalevels_id"] > 0) {
$calendars_id = Entity::getUsedConfig('calendars_id', $this->fields['entities_id']);
$sla = new SLA();
if ($sla->getFromDB($this->input["slas_id"])) {
$sla->setTicketCalendar($calendars_id);
// Add first level in working table
if ($this->input["slalevels_id"] > 0) {
$sla->addLevelToDo($this);
}
// Replay action in case of open date is set before now
}
SlaLevel_Ticket::replayForTicket($this->getID());
}
// Add project task link if needed
if (isset($this->input['_projecttasks_id'])) {
$projecttask = new ProjectTask();
if ($projecttask->getFromDB($this->input['_projecttasks_id'])) {
$pt = new ProjectTask_Ticket();
$pt->add(array('projecttasks_id' => $this->input['_projecttasks_id'], 'tickets_id' => $this->fields['id']));
}
}
if (!empty($this->input['itemtype']) && !empty($this->input['items_id'])) {
$item_ticket = new Item_Ticket();
$item_ticket->add(array('items_id' => $this->input['items_id'], 'itemtype' => $this->input['itemtype'], 'tickets_id' => $this->fields['id'], '_disablenotif' => true));
}
parent::post_addItem();
$this->manageValidationAdd($this->input);
// Processing Email
if ($CFG_GLPI["use_mailing"]) {
// Clean reload of the ticket
$this->getFromDB($this->fields['id']);
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
NotificationEvent::raiseEvent($type, $this);
}
if (isset($_SESSION['glpiis_ids_visible']) && !$_SESSION['glpiis_ids_visible']) {
Session::addMessageAfterRedirect(sprintf(__('%1$s (%2$s)'), __('Your ticket has been registered, its treatment is in progress.'), sprintf(__('%1$s: %2$s'), __('Ticket'), "<a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id=" . $this->fields['id'] . "'>" . $this->fields['id'] . "</a>")));
}
}
<input type="radio" name="ispublic" value="0" <?php
echo !$info['ispublic'] ? 'checked="checked"' : '';
?>
><strong>Private</strong> (Internal)
<i class="help-tip icon-question-sign" href="#type"></i>
</td>
</tr>
<tr>
<td width="180">
SLA:
</td>
<td>
<select name="sla_id">
<option value="0">— System Default —</option>
<?php
if ($slas = SLA::getSLAs()) {
foreach ($slas as $id => $name) {
echo sprintf('<option value="%d" %s>%s</option>', $id, $info['sla_id'] == $id ? 'selected="selected"' : '', $name);
}
}
?>
</select>
<span class="error"><?php
echo $errors['sla_id'];
?>
</span> <i class="help-tip icon-question-sign" href="#sla"></i>
</td>
</tr>
<tr>
<td width="180">
Manager:
/**
* Cron for ticket's automatic close
* @param $task : crontask object
*
* @return integer (0 : nothing done - 1 : done)
*
*/
static function cronSlaTicket($task)
{
global $DB;
$tot = 0;
$query = "SELECT *\n FROM `glpi_slalevels_tickets`\n WHERE `glpi_slalevels_tickets`.`date` < NOW()";
$slalevelticket = new self();
foreach ($DB->request($query) as $data) {
$tot++;
$ticket = new Ticket();
if ($ticket->getFromDB($data['tickets_id'])) {
$slalevel = new SlaLevel();
$sla = new SLA();
// Check if sla datas are OK
if ($ticket->fields['slas_id'] > 0 && $ticket->fields['slalevels_id'] == $data['slalevels_id']) {
if ($ticket->fields['status'] == 'closed') {
// Drop line when status is closed
$slalevelticket->delete(array('id' => $data['id']));
} else {
if ($ticket->fields['status'] != 'solved') {
// If status = solved : keep the line in case of solution not validated
$input = $ticket->fields;
$input['_auto_update'] = true;
if ($slalevel->getRuleWithCriteriasAndActions($data['slalevels_id'], 0, 1) && $sla->getFromDB($ticket->fields['slas_id'])) {
// Process rules
$input = $slalevel->executeActions($input, array());
}
// Put next level in todo list
$next = $slalevel->getNextSlaLevel($ticket->fields['slas_id'], $ticket->fields['slalevels_id']);
$input['slalevels_id'] = $next;
$ticket->update($input);
$sla->addLevelToDo($ticket);
}
}
}
} else {
// Drop line
$slalevelticket->delete(array('id' => $data['id']));
}
}
$task->setVolume($tot);
return $tot > 0;
}
