function prepareInputForAdd($input)
{
global $CFG_GLPI;
// save value before clean;
$title = ltrim($input['name']);
// Standard clean datas
$input = parent::prepareInputForAdd($input);
// Do not check mandatory on auto import (mailgates)
if (!isset($input['_auto_import'])) {
if (isset($input['_tickettemplates_id']) && $input['_tickettemplates_id']) {
$tt = new TicketTemplate();
if ($tt->getFromDBWithDatas($input['_tickettemplates_id'])) {
if (count($tt->mandatory)) {
$mandatory_missing = array();
$fieldsname = $tt->getAllowedFieldsNames(true);
foreach ($tt->mandatory as $key => $val) {
// for title if mandatory (restore initial value)
if ($key == 'name') {
$input['name'] = $title;
}
// Check only defined values : Not defined not in form
if (isset($input[$key])) {
// If content is also predefined need to be different from predefined value
if ($key == 'content' && isset($tt->predefined['content'])) {
// Clean new lines to be fix encoding
if (strcmp(preg_replace("/\r?\n/", "", Html::cleanPostForTextArea($input[$key])), preg_replace("/\r?\n/", "", $tt->predefined['content'])) == 0) {
$mandatory_missing[$key] = $fieldsname[$val];
}
}
if (empty($input[$key]) || $input[$key] == 'NULL' || is_array($input[$key]) && $input[$key] === array(0 => "0")) {
$mandatory_missing[$key] = $fieldsname[$val];
}
}
if ($key == '_add_validation' && !empty($input['users_id_validate']) && isset($input['users_id_validate'][0]) && $input['users_id_validate'][0] > 0) {
unset($mandatory_missing['_add_validation']);
}
// For due_date and time_to_own : check also slts
foreach (array(SLT::TTR, SLT::TTO) as $sltType) {
list($dateField, $sltField) = SLT::getSltFieldNames($sltType);
if ($key == $dateField && isset($input[$sltField]) && $input[$sltField] > 0 && isset($mandatory_missing[$dateField])) {
unset($mandatory_missing[$dateField]);
}
}
// For document mandatory
if ($key == '_documents_id' && !isset($input['_filename']) && !isset($input['_tag_filename']) && !isset($input['_stock_image']) && !isset($input['_tag_stock_image'])) {
$mandatory_missing[$key] = $fieldsname[$val];
}
}
if (count($mandatory_missing)) {
//TRANS: %s are the fields concerned
$message = sprintf(__('Mandatory fields are not filled. Please correct: %s'), implode(", ", $mandatory_missing));
Session::addMessageAfterRedirect($message, false, ERROR);
return false;
}
}
}
}
}
if (!isset($input["requesttypes_id"])) {
$input["requesttypes_id"] = RequestType::getDefault('helpdesk');
}
if (!isset($input['global_validation'])) {
$input['global_validation'] = CommonITILValidation::NONE;
}
// Set additional default dropdown
$dropdown_fields = array('users_locations', 'items_locations');
foreach ($dropdown_fields as $field) {
if (!isset($input[$field])) {
$input[$field] = 0;
}
}
if (!isset($input['itemtype']) || !isset($input['items_id']) || !($input['items_id'] > 0)) {
$input['itemtype'] = '';
}
// Get first item location
$item = NULL;
if (isset($input["items_id"]) && is_array($input["items_id"]) && count($input["items_id"]) > 0) {
foreach ($input["items_id"] as $itemtype => $items) {
foreach ($items as $items_id) {
if ($item = getItemForItemtype($itemtype)) {
$item->getFromDB($items_id);
$input['items_locations'] = $item->fields['locations_id'];
$input['items_groups'] = $item->fields['groups_id'];
break 2;
}
}
}
}
// Business Rules do not override manual SLT
$manual_slts_id = array();
foreach (array(SLT::TTR, SLT::TTO) as $sltType) {
list($dateField, $sltField) = SLT::getSltFieldNames($sltType);
if (isset($input[$sltField]) && $input[$sltField] > 0) {
$manual_slts_id[$sltType] = $input[$sltField];
}
}
// Process Business Rules
$rules = new RuleTicketCollection($input['entities_id']);
// Set unset variables with are needed
$user = new User();
if (isset($input["_users_id_requester"]) && !is_array($input["_users_id_requester"]) && $user->getFromDB($input["_users_id_requester"])) {
$input['users_locations'] = $user->fields['locations_id'];
$tmprequester = $input["_users_id_requester"];
} else {
$tmprequester = 0;
}
// Clean new lines before passing to rules
if (isset($input["content"])) {
$input["content"] = preg_replace('/\\\\r\\\\n/', "\n", $input['content']);
$input["content"] = preg_replace('/\\\\n/', "\n", $input['content']);
if (!$CFG_GLPI['use_rich_text']) {
$input["content"] = Html::entity_decode_deep($input["content"]);
$input["content"] = Html::entity_decode_deep($input["content"]);
$input["content"] = Html::clean($input["content"]);
}
}
$input = $rules->processAllRules(Toolbox::stripslashes_deep($input), Toolbox::stripslashes_deep($input), array('recursive' => true), array('condition' => RuleTicket::ONADD));
// Recompute default values based on values computed by rules
$input = $this->computeDefaultValuesForAdd($input);
if (isset($input['_users_id_requester']) && !is_array($input['_users_id_requester']) && $input['_users_id_requester'] != $tmprequester) {
// if requester set by rule, clear address from mailcollector
unset($input['_users_id_requester_notif']);
}
// Manage auto assign
$auto_assign_mode = Entity::getUsedConfig('auto_assign_mode', $input['entities_id']);
switch ($auto_assign_mode) {
case Entity::CONFIG_NEVER:
break;
case Entity::AUTO_ASSIGN_HARDWARE_CATEGORY:
if ($item != NULL) {
// Auto assign tech from item
if ((!isset($input['_users_id_assign']) || $input['_users_id_assign'] == 0) && $item->isField('users_id_tech')) {
$input['_users_id_assign'] = $item->getField('users_id_tech');
}
// Auto assign group from item
if ((!isset($input['_groups_id_assign']) || $input['_groups_id_assign'] == 0) && $item->isField('groups_id_tech')) {
$input['_groups_id_assign'] = $item->getField('groups_id_tech');
}
}
// Auto assign tech/group from Category
if ($input['itilcategories_id'] > 0 && (!isset($input['_users_id_assign']) || !$input['_users_id_assign'] || (!isset($input['_groups_id_assign']) || !$input['_groups_id_assign']))) {
$cat = new ITILCategory();
$cat->getFromDB($input['itilcategories_id']);
if ((!isset($input['_users_id_assign']) || !$input['_users_id_assign']) && $cat->isField('users_id')) {
$input['_users_id_assign'] = $cat->getField('users_id');
}
if ((!isset($input['_groups_id_assign']) || !$input['_groups_id_assign']) && $cat->isField('groups_id')) {
$input['_groups_id_assign'] = $cat->getField('groups_id');
}
}
break;
case Entity::AUTO_ASSIGN_CATEGORY_HARDWARE:
// Auto assign tech/group from Category
if ($input['itilcategories_id'] > 0 && (!isset($input['_users_id_assign']) || !$input['_users_id_assign'] || (!isset($input['_groups_id_assign']) || !$input['_groups_id_assign']))) {
$cat = new ITILCategory();
$cat->getFromDB($input['itilcategories_id']);
if ((!isset($input['_users_id_assign']) || !$input['_users_id_assign']) && $cat->isField('users_id')) {
$input['_users_id_assign'] = $cat->getField('users_id');
}
if ((!isset($input['_groups_id_assign']) || !$input['_groups_id_assign']) && $cat->isField('groups_id')) {
$input['_groups_id_assign'] = $cat->getField('groups_id');
}
}
if ($item != NULL) {
// Auto assign tech from item
if ((!isset($input['_users_id_assign']) || $input['_users_id_assign'] == 0) && $item->isField('users_id_tech')) {
$input['_users_id_assign'] = $item->getField('users_id_tech');
}
// Auto assign group from item
if ((!isset($input['_groups_id_assign']) || $input['_groups_id_assign'] == 0) && $item->isField('groups_id_tech')) {
$input['_groups_id_assign'] = $item->getField('groups_id_tech');
}
}
break;
}
// Replay setting auto assign if set in rules engine or by auto_assign_mode
if ((isset($input["_users_id_assign"]) && (!is_array($input['_users_id_assign']) && $input["_users_id_assign"] > 0 || is_array($input['_users_id_assign']) && count($input['_users_id_assign']) > 0) || isset($input["_groups_id_assign"]) && (!is_array($input['_groups_id_assign']) && $input["_groups_id_assign"] > 0 || is_array($input['_groups_id_assign']) && count($input['_groups_id_assign']) > 0) || isset($input["_suppliers_id_assign"]) && (!is_array($input['_suppliers_id_assign']) && $input["_suppliers_id_assign"] > 0 || is_array($input['_suppliers_id_assign']) && count($input['_suppliers_id_assign']) > 0)) && in_array($input['status'], $this->getNewStatusArray())) {
$input["status"] = self::ASSIGNED;
}
// Manage SLT signment
// Manual SLT defined : reset due date
// No manual SLT and due date defined : reset auto SLT
foreach (array(SLT::TTR, SLT::TTO) as $sltType) {
$this->sltAffect($sltType, $input, $manual_slts_id);
}
// auto set type if not set
if (!isset($input["type"])) {
$input['type'] = Entity::getUsedConfig('tickettype', $input['entities_id'], '', Ticket::INCIDENT_TYPE);
}
return $input;
}
/**
* @see CommonDBTM::prepareInputForAdd()
**/
function prepareInputForAdd($input)
{
// Avoid duplicate entry
$restrict = " `tickets_id` = '" . $input['tickets_id'] . "'\n AND `itemtype` = '" . $input['itemtype'] . "'\n AND `items_id` = '" . $input['items_id'] . "'";
if (countElementsInTable($this->getTable(), $restrict) > 0) {
return false;
}
$ticket = new Ticket();
$ticket->getFromDB($input['tickets_id']);
// Get item location if location is not already set in ticket
if (empty($ticket->fields['locations_id'])) {
if ($input["items_id"] > 0 && !empty($input["itemtype"])) {
if ($item = getItemForItemtype($input["itemtype"])) {
if ($item->getFromDB($input["items_id"])) {
if ($item->isField('locations_id')) {
$ticket->fields['items_locations'] = $item->fields['locations_id'];
// Process Business Rules
$rules = new RuleTicketCollection($ticket->fields['entities_id']);
$ticket->fields = $rules->processAllRules(Toolbox::stripslashes_deep($ticket->fields), Toolbox::stripslashes_deep($ticket->fields), array('recursive' => true));
unset($ticket->fields['items_locations']);
$ticket->updateInDB(array('locations_id'));
}
}
}
}
}
$group = new Group_Ticket();
$groups = $group->find("`tickets_id` = " . $input['tickets_id'] . " AND `type` = " . CommonITILActor::REQUESTER);
if (count($groups) <= 0) {
if ($input["items_id"] > 0 && !empty($input["itemtype"])) {
if ($item = getItemForItemtype($input["itemtype"])) {
if ($item->getFromDB($input["items_id"])) {
if ($item->isField('groups_id')) {
$ticket->fields['items_groups'] = $item->fields['groups_id'];
// Process Business Rules
$rules = new RuleTicketCollection($ticket->fields['entities_id']);
$ticket->fields = $rules->processAllRules(Toolbox::stripslashes_deep($ticket->fields), Toolbox::stripslashes_deep($ticket->fields), array('recursive' => true));
unset($ticket->fields['items_groups']);
$group->add(array('tickets_id' => $input['tickets_id'], 'groups_id' => $item->fields['groups_id'], 'type' => CommonITILActor::REQUESTER));
}
}
}
}
}
return parent::prepareInputForAdd($input);
}
function prepareInputForAdd($input)
{
global $CFG_GLPI, $LANG;
// Check mandatory
$mandatory_ok = true;
// Do not check mandatory on auto import (mailgates)
if (!isset($input['_auto_import'])) {
$_SESSION["helpdeskSaved"] = $input;
if (!isset($input["urgency"])) {
addMessageAfterRedirect($LANG['tracking'][4], false, ERROR);
$mandatory_ok = false;
}
if ($CFG_GLPI["is_ticket_content_mandatory"] && (!isset($input['content']) || empty($input['content']))) {
addMessageAfterRedirect($LANG['tracking'][8], false, ERROR);
$mandatory_ok = false;
}
if ($CFG_GLPI["is_ticket_title_mandatory"] && (!isset($input['name']) || empty($input['name']))) {
addMessageAfterRedirect($LANG['help'][40], false, ERROR);
$mandatory_ok = false;
}
if ($CFG_GLPI["is_ticket_category_mandatory"] && (!isset($input['ticketcategories_id']) || empty($input['ticketcategories_id']))) {
addMessageAfterRedirect($LANG['help'][41], false, ERROR);
$mandatory_ok = false;
}
// if (isset($input['use_email_notification']) && $input['use_email_notification']
// && (!isset($input['user_email']) || empty($input['user_email']))) {
//
// addMessageAfterRedirect($LANG['help'][16], false, ERROR);
// $mandatory_ok = false;
// }
if (!$mandatory_ok) {
return false;
}
}
if (!isset($input["urgency"]) || !($CFG_GLPI['urgency_mask'] & 1 << $input["urgency"])) {
$input["urgency"] = 3;
}
if (!isset($input["impact"]) || !($CFG_GLPI['impact_mask'] & 1 << $input["impact"])) {
$input["impact"] = 3;
}
if (!isset($input["priority"])) {
$input["priority"] = $this->computePriority($input["urgency"], $input["impact"]);
}
unset($_SESSION["helpdeskSaved"]);
// No Auto set Import for external source
if (!isset($input['_auto_import'])) {
if (!isset($input["_users_id_requester"])) {
if ($uid = getLoginUserID()) {
$input["_users_id_requester"] = $uid;
}
}
}
// set last updater
if ($lastupdater = getLoginUserID(true)) {
$input['users_id_lastupdater'] = $lastupdater;
}
// No Auto set Import for external source
if (($uid = getLoginUserID()) && !isset($input['_auto_import'])) {
$input["users_id_recipient"] = $uid;
} else {
if (isset($input["_users_id_requester"]) && $input["_users_id_requester"]) {
$input["users_id_recipient"] = $input["_users_id_requester"];
}
}
if (!isset($input["requesttypes_id"])) {
$input["requesttypes_id"] = RequestType::getDefault('helpdesk');
}
if (!isset($input["status"])) {
$input["status"] = "new";
}
if (!isset($input['global_validation'])) {
$input['global_validation'] = 'none';
}
if (!isset($input["date"]) || empty($input["date"])) {
$input["date"] = $_SESSION["glpi_currenttime"];
}
if (!isset($input["_users_id_assign"])) {
$input["_users_id_assign"] = 0;
}
if (!isset($input["_groups_id_assign"])) {
$input["_groups_id_assign"] = 0;
}
// Set default dropdown
$dropdown_fields = array('entities_id', 'items_id', 'suppliers_id_assign', 'ticketcategories_id');
foreach ($dropdown_fields as $field) {
if (!isset($input[$field])) {
$input[$field] = 0;
}
}
if (!isset($input['itemtype']) || !($input['items_id'] > 0)) {
$input['itemtype'] = '';
}
$item = NULL;
if ($input["items_id"] > 0 && !empty($input["itemtype"])) {
if (class_exists($input["itemtype"])) {
$item = new $input["itemtype"]();
if (!$item->getFromDB($input["items_id"])) {
$item = NULL;
}
}
}
// Auto group define from item
// if ($item != NULL) {
// if ($item->isField('groups_id')
// && (!isset($input["_groups_id_requester"]) || $input["_groups_id_requester"]==0)) {
// $input["_groups_id_requester"] = $item->getField('groups_id');
// }
// }
// Manage auto assign
$entitydata = new EntityData();
$auto_assign_mode = $CFG_GLPI['auto_assign_mode'];
if ($entitydata->getFromDB($input['entities_id'])) {
$auto_assign_mode = $entitydata->getField('auto_assign_mode');
// Set global config value
if ($auto_assign_mode == -1) {
$auto_assign_mode = $CFG_GLPI['auto_assign_mode'];
}
}
switch ($auto_assign_mode) {
case NO_AUTO_ASSIGN:
break;
case AUTO_ASSIGN_HARDWARE_CATEGORY:
// Auto assign tech from item
if ($input["_users_id_assign"] == 0 && $item != NULL) {
if ($item->isField('users_id_tech')) {
$input["_users_id_assign"] = $item->getField('users_id_tech');
if ($input["_users_id_assign"] > 0) {
$input["status"] = "assign";
}
}
}
// Auto assign tech/group from Category
if ($input['ticketcategories_id'] > 0 && (!$input['_users_id_assign'] || !$input['_groups_id_assign'])) {
$cat = new TicketCategory();
$cat->getFromDB($input['ticketcategories_id']);
if (!$input['_users_id_assign'] && $cat->isField('users_id')) {
$input['_users_id_assign'] = $cat->getField('users_id');
}
if (!$input['_groups_id_assign'] && $cat->isField('groups_id')) {
$input['_groups_id_assign'] = $cat->getField('groups_id');
}
}
break;
case AUTO_ASSIGN_CATEGORY_HARDWARE:
// Auto assign tech/group from Category
if ($input['ticketcategories_id'] > 0 && (!$input['_users_id_assign'] || !$input['_groups_id_assign'])) {
$cat = new TicketCategory();
$cat->getFromDB($input['ticketcategories_id']);
if (!$input['_users_id_assign'] && $cat->isField('users_id')) {
$input['_users_id_assign'] = $cat->getField('users_id');
}
if (!$input['_groups_id_assign'] && $cat->isField('groups_id')) {
$input['_groups_id_assign'] = $cat->getField('groups_id');
}
}
// Auto assign tech from item
if ($input["_users_id_assign"] == 0 && $item != NULL) {
if ($item->isField('users_id_tech')) {
$input["_users_id_assign"] = $item->getField('users_id_tech');
if ($input["_users_id_assign"] > 0) {
$input["status"] = "assign";
}
}
}
break;
}
// Process Business Rules
$rules = new RuleTicketCollection($input['entities_id']);
// Set unset variables with are needed
$user = new User();
if (isset($input["_users_id_requester"]) && $user->getFromDB($input["_users_id_requester"])) {
$input['users_locations'] = $user->fields['locations_id'];
}
$input = $rules->processAllRules($input, $input, array('recursive' => true));
// if (isset($input["use_email_notification"])
// && $input["use_email_notification"]
// && empty($input["user_email"])) {
//
// if ($user->getFromDB($input["users_id"])) {
// $input["user_email"] = $user->fields["email"];
// }
// }
if ((isset($input["_users_id_assign"]) && $input["_users_id_assign"] > 0 || isset($input["_groups_id_assign"]) && $input["_groups_id_assign"] > 0 || isset($input["suppliers_id_assign"]) && $input["suppliers_id_assign"] > 0) && $input["status"] == "new") {
$input["status"] = "assign";
}
if (isset($input["hour"]) && isset($input["minute"])) {
$input["actiontime"] = $input["hour"] * HOUR_TIMESTAMP + $input["minute"] * MINUTE_TIMESTAMP;
$input["_hour"] = $input["hour"];
$input["_minute"] = $input["minute"];
unset($input["hour"]);
unset($input["minute"]);
}
if (isset($input["status"]) && $input["status"] == "solved") {
if (isset($input["date"])) {
$input["solvedate"] = $input["date"];
} else {
$input["solvedate"] = $_SESSION["glpi_currenttime"];
}
}
if (isset($input["status"]) && $input["status"] == "closed") {
if (isset($input["date"])) {
$input["closedate"] = $input["date"];
} else {
$input["closedate"] = $_SESSION["glpi_currenttime"];
}
$input['solvedate'] = $input["closedate"];
}
// Set begin waiting time if status is waiting
if (isset($input["status"]) && $input["status"] == "waiting") {
$input['begin_waiting_date'] = $input['date'];
}
// No name set name
if (empty($input["name"])) {
$input["name"] = preg_replace('/\\r\\n/', ' ', $input['content']);
$input["name"] = preg_replace('/\\n/', ' ', $input['name']);
$input["name"] = utf8_substr($input['name'], 0, 70);
}
//// Manage SLA assignment
// due date defined : no SLA
if (isset($input["due_date"]) && $input['due_date'] != 'NULL') {
// Valid due date
if ($input['due_date'] > $input['date']) {
if (isset($input["slas_id"])) {
unset($input["slas_id"]);
}
} else {
// Unset due date
unset($input["due_date"]);
}
}
if (isset($input["slas_id"]) && $input["slas_id"] > 0) {
$sla = new SLA();
if ($sla->getFromDB($input["slas_id"])) {
// Get first SLA Level
$input["slalevels_id"] = SlaLevel::getFirstSlaLevel($input["slas_id"]);
// Compute due_date
$input['due_date'] = $sla->computeDueDate($input['date']);
$input['sla_waiting_duration'] = 0;
} else {
$input["slalevels_id"] = 0;
$input["slas_id"] = 0;
$input['sla_waiting_duration'] = 0;
}
}
// auto set type if not set
if (!isset($input["type"])) {
$input['type'] = EntityData::getUsedConfig('tickettype', $input['entities_id']);
}
return $input;
}
$checklist->GetfromDB($key);
$input["content"] = addslashes($checklist->fields["comment"]);
$input["name"] = addslashes($checklist->fields["name"]);
$input["itemtype"] = "PluginResourcesResource";
$input["items_id"] = $checklist->fields["plugin_resources_resources_id"];
$input["requesttypes_id"] = "6";
$input["urgency"] = "3";
$input["_users_id_assign"] = 0;
$input['_groups_id_assign'] = 0;
$input["entities_id"] = $checklist->fields["entities_id"];
if ($cat->getfromDB(1)) {
$input["itilcategories_id"] = $cat->fields["ticketcategories_id"];
} else {
$input["itilcategories_id"] = 0;
}
$rules = new RuleTicketCollection();
$input = $rules->processAllRules($input, $input);
$Ticket = new Ticket();
$Ticket->add($input);
}
}
}
}
Html::redirect(Toolbox::getItemTypeFormURL('PluginResourcesResource') . "?id=" . $_POST["plugin_resources_resources_id"]);
} else {
if (isset($_POST["report"])) {
$restrict = "`itemtype` = 'User' AND `plugin_resources_resources_id` = '" . $_POST["id"] . "'";
$linkeduser = getAllDatasFromTable('glpi_plugin_resources_resources_items', $restrict);
if (!empty($linkeduser)) {
$resource->sendReport($_POST);
Session::addMessageAfterRedirect(__('Creation report sent', 'resources'), true);
